Filter Results
Results
Premium Research
How to Maximize Your Investment and Avoid Potential Vendor Lock-In
The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.
Contact centers are in a state of flux as new customer demands expose the inadequacies of aging infrastructure for current operations. These emerging communication channels driven by customers’ use of social networks and mobile applications create challenges for contact center managers who realize that they must upgrade their infrastructure to support emerging channels and richer functionality to meet current and future needs.
Analyst Blog
SYDNEY, AUSTRALIA - November 15, 2012 Constellation Research, Inc.
Analyst Blog
Premium Research
How Mobile and Social Adoption Will Change Your Market Strategy
There are five key lessons for marketing leaders that can be drawn from Asia Pacific and applied to any market:
Washington Ideas Forum Creates A Convergence Of Thought Leaders
Influencers in politics, academia, and business converge once a year at the Washington Ideas Forum to discuss the challenges and potential solutions America faces. This event held November 14th to November 15th pulled together over 1200 attendees and was sponsored by The Atlantic in partnership with The Aspen Institute and the Newseum.
Analyst Blog
Announcing the winners of the 2012 SuperNova AwardsTonight at Connected Enterprise we announced the winners of the 2012 SuperNova Awards.
Analyst Blog
Future of Work-focused executive exchange panel from Connected Enterprise 2012
Video
Tech Optimization executive exchange, CCE2012
Video
Join us as we announce the 2012 SuperNova Award winners live, on stage, at the SuperNova Awards Gala Dinner on the first night of Connected Enterprise.
Analyst Blog
Quarks
Find out why AVAD, a distributor of high-end audio/visual equipment, chose West over a host of other cloud communication providers
AVAD is a conglomeration of what were 11 different companies. Consequently, within the combined company, there were Private Branch Exchange devices (PBXs) from Panasonic, ShoreTel and Avaya. The Western U.S. region had a hosted system provided by Verizon. Customer calls often went unanswered because everyone thought or hoped that someone else would answer the phone or because all of the sales representatives were busy. AVAD was unable to adequately queue and route calls among locations to smoothly handle call demand. This left customers unsatisfied and significant business on the table.
Quarks
Evaluating Integrated vs. Embedded Social Technologies for HCM
Social networking can improve talent management processes such as employee recognition and rewards, performance management, project and task management, career mobility, candidate sourcing and workforce learning. It seems no matter where you look, another Human Capital Management (HCM) technology vendor is announcing new social capabilities. But how are they getting there? Are they partnering with social networking tools providers? Have they built out activity streams and then called that "social"?
Premiere CosmosTM report provides data archiving insight and guidelines for technology buyersReport highlights compliance and performance issues driving solution choices in data archiving effortsFour vendors evaluated against rigorous criteria and practical use cases
Analyst Blog
Premium Research
Constellation Cosmos(TM) Evaluating Four Vendor Solutions for Managing Data Growth
We surveyed vendors, users and systems integrators on six sets of criteria, involving market execution and user experiences, as well as solution criteria and vendor resources.
Emergence of the “connected customer” necessitates introduction of new marketing paradigm“Marketers must innovate or die”Included: six principles relevant to marketing today
Analyst Blog
Social communications improves business agility and delivers numerous benefits that directly impact how employees work. It supports real time collaboration and sharing of information among business teams, which result in fewer business communication delays. Social communications also lessens the time it takes to complete tasks and helps employees make faster and more informed decisions. However, with many changes occurring in the workplace, even positive changes may find employees who resist modifications in their work habits.
Analyst Blog
SAN FRANCISCO – October 24, 2012 Constellation Research, Inc., the research and advisory firm focused on disruptive technologies announced the publication of "How to Gain Competitive Edge with Social Adoption”.
Analyst Blog
Premium Research
Why Companies Need to Integrate Social Communications into Line-of-Business Processes
The transformation of business processes with social media is changing the way companies operate. These technologies transform the work environment by promoting collaboration with colleagues, resulting in fresh insight, continuous innovation and product improvement. However, many companies currently support only a few social communications capabilities, which are not integrated into core business processes, limiting its full potential. This report offers insight into the key benefits of an integrated social platform and offers suggestions for moving forward to create a social business.
Premium Research
Five Stations on the Consumer Engagement Line
Disruptive technologies have created a new type of connected customer who uses a range of digital and social networking technologies to discover, debate and decide on purchases in a completely new way. However, many CMOs still attempt to approach these customers with old marketing paradigms, thus diminishing the ability of marketers to respond to the rapidly changing consumerized landscape. CMOs need to plan and execute against a new vision of the connected consumer. This "big picture" report outlines an outside-in view of the connected customer and key stages in next generation customer experience. The report provides a vital framework for marketing leaders seeking to update their customer relationships from the old transaction-based relationship to ones based on Constellation's 5 Ds of Customer Engagement.
I just attended Cisco’s annual summit for analysts, consultants and partners, which highlighted this year’s achievements. While there was little new with its core collaboration portfolio, Cisco emphasized its accomplishments in implementing and executing on its strategy to deliver its broad suite of collaboration solutions to its customers. Cisco made a lot of progress in integrating its voice, video, WebEx and social products and making the user experience across its portfolio simpler to use and easier to maintain.
Analyst Blog
Tablet computers, such as Apple's iPad, are making inroads into corporate settings, but only a small percentage of corporate employees today are using them. This will likely change, however, as tablets and tablet-like devices evolve in their capabilities and form-factors.
Analyst Blog
Constellation’s flagship event, Connected Enterprise 2012, starts November 9th to 11th, 2012. This intimate innovation summit in Dana Point, CA (www.stregismb.com) is designed for senior business leaders who are attempting or successfully using disruptive technologies such as social business, cloud computing, mobile enterprise, big data and analytics, gamification, and unified communications/video to drive business value and transform business models.
Join Us For Exclusive Market Maker 1:1 Keynote Interviews From The Industry’s Most Sought After Visionaires
Analyst Blog
Key Themes Include Mobility, User Experience, and Innovation
Over 1100 IFS customers convened October 15th to 17th, 2012 in Gothenburg Sweden for the IFS World Conference. The conference brought together the world of projects, service and asset, manufacturing, and supply chain. The conference highlighted the:
Analyst Blog
Mobile 2013 was held this week in Tel Aviv. From some 150 original companies, 20 were exhibiting and 10 were chosen to make a final short list for a winner for 2013. What follows is an eclectic selection of 8 solutions presented at Mobile 2013. It shows just how much room there is for innovation [...]
Analyst Blog
Earlier this month, I gave a keynote presentation on the subject of ERP optimization, at the Manufacturing ERP Experience conference in Cleveland. This post provides a quick introduction to the subject of ERP optimization and a video of my complete keynote.
Analyst Blog