Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Displaying 913 - 936 of 972
Premium Research

The Link Between Certification and Partner Profitability

Data to Decisions
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor Customers face a deluge of potential service providers who can design, implement, service and support technology implementations. Increasingly, technology vendors continue to…
R Ray Wang
Quarks

Mobile Apps Live Support Breaks New Ground

Next-Generation Customer Experience
Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App Over the past few years we have seen exponential growth in the use of mobile apps for customer transactions, yet the inability to get immediate assisted support has been a major…
Elizabeth Herrell
Quarks

Host Analytics – Planning, Reporting and Consolidation

Data to Decisions
Approachable Financial Applications Supported by Strong Data Integration, Reporting, and Graphics One of the growth areas in Enterprise Performance Management (EPM) solutions is the mid- market (companies between $50 million and $1 billion in revenue). EPM is top of mind for…
Barry Wilderman
Premium Research

Mobile Enterprise Management - Sunbelt Rentals Case Study

New C-Suite
How Mobile Phones and Tablets Change Sales Practices and Open Up Opportunities, Both Internally and Externally. In this report, Sunbelt Rentals' Director of Enterprise Architecture Dean Moore discusses the introduction of smart devices (specifically iPhones and iPads) to…
Charles Brett
Premium Research

Mobile Enterprise Management: Holly Hunt Case Study

New C-Suite
Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT  In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology, discusses the introduction, management and use of smart devices (specifically iPads and to a…
Charles Brett
Quarks

What CFOs Need to Know About SaaS and Cloud Integration

Data to Decisions
Answers to Ten Common Questions Innovative CFOs Have Asked Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of the broader trend in consumerization of IT (CoIT), business leaders have slowly tipped the balance…
R Ray Wang
Quarks

Does SAP HANA Change Your Database Strategy For SAP Apps?

Data to Decisions
Both HANA as an architecture and database alternative indicate SAP’s future direction and next-generation approach. Consequently, numerous clients and SAP customers have inquired on whether or not they can replace their underlying Relational Database Management Systems (RDBMS)…
R Ray Wang
Quarks

Weaving Video into the Enterprise Communications Fabric

Future of Work
Preparing Your Organization for Pervasive Personal Video Tablets and smartphones sporting touch ‘n swipe interfaces along with apps that integrate into the enterprise infrastructure are causing organizations to pause and consider what the future for video should be within the…
E. Brent Kelly
Premium Research

Market Overview of Cloud ERP: Part I

Tech Optimization
The Differences Between Cloud ERP and Hosted ERP and Why They Matter Market acceptance of cloud applications, otherwise known as software-as-a-service (SaaS), is growing, and it is now storming the last fortress of on-premises applications – ERP. However, traditional ERP…
Frank Scavo
Premium Research

Why the Move from Transaction to Experience Requires Better Analytics

Data to Decisions
How Business Leaders Will Gain Better Insights and Make Better Decisions in an Era of Big Data Business leaders seek better insights for smarter decision-making. Unfortunately, today’s traditional intelligence tools were designed for two-dimensional transactional systems. As…
R Ray Wang
Premium Research

How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become increasingly challenging to retain customers. Today’s customers have many options for engaging with a company…
Elizabeth Herrell
Quarks

Mobile Apps Transform Customer Service Strategy

Next-Generation Customer Experience
Huge Growth for Smartphones Reshape Support Models The rapid proliferation of mobile apps is forcing companies to take a much closer look at their mobile strategy. Mobile apps provide immediate access to product information and company information, as well as deliver a wide…
Elizabeth Herrell
Premium Research

Three Simple Software Maintenance Strategies That Can Save You Millions

Tech Optimization
Why Every Organization Should Consider Third-Party Maintenance, Shelfware Reductions and Unbundling Maintenance Contracts On average, IT budgets are down from 1-5 percent year-over-year, yet software support and maintenance costs continue to escalate ahead of inflation. Hence…
R Ray Wang
Premium Research

Mobile Enterprise Management - Waka Digital Media Case Study

Tech Optimization
Waka Digital’s COO Discusses Managing Mobile Infrastructure Securely In this report, Waka Digital Media COO Jacob Braun discusses mobility, adoption of mobile devices, and BYOD. He also discusses the importance of ensuring that each of their enterprises preserves enterprise…
Charles Brett
Premium Research

Mobile Enterprise Management - SAP Case Study

Tech Optimization
SAP's CIO Discusses Managing Mobile Devices  In this report, SAP CIO Oliver Bussman discusses mobility, adoption of mobile devices, BYOD and ensuring that each of their enterprises preserves both enterprise security along with supporting users. This is not as simple as…
Charles Brett
Premium Research

Analytic Types, Roles and Skills

Data to Decisions
Why Understanding the Breadth of Analytics is Crucial Using quantitative methods is rapidly becoming not an option for competitive advantage, but rather – at the very least – barely enough to keep up. Everyone needs to understand what’s involved in analytics, what your…
Neil Raden
Quarks

Economics of Cloud Data Control and Access

Tech Optimization
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?To be able to run operations and applications from the cloud, the non-cloud platforms below have to be cloud enabled. But always remember that in cloud services, data security is ultimately…
Alea Fairchild
Quarks

Flying Through Turbulence

New C-Suite
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It? While unified communications and social technologies promise business acceleration, unsettling research is suggesting that undisciplined use…
E. Brent Kelly
Premium Research

Consolidated CRM Deployments Drive Paths to Modernization

Next-Generation Customer Experience
When and Why on the Path to Customer Centricity for CRM Customers.  With the average CRM deployment nearing the end of their useful life, over 85 percent of line of business executives and CIOs intend to upgrade their CRM systems in the next 24 months.  Why?…
R Ray Wang
Premium Research

Capturing Multi-Company Transportation Synergy in Supply Chains

Tech Optimization
Drive Synergy Savings by Introducing Collaborative Transportation Synchronization.  As organizations evolve their business models in the coming decade, a new breed of business and technology leaders will emerge to meet the challenges. These leaders will navigate a myriad…
Premium Research

Is Microsoft Office 365 a Viable Hosted Unified Communications Offering for You?

Future of Work
Office 365 Will Work for Some Organizations, but Not All. Here’s Why. Cloud services are exploding in terms of the number of offerings and their variety. Unified Communications as a Service (UCaaS) is no exception, with over 50 different solutions available on the market…
E. Brent Kelly
Quarks

The Cultural Issues Surrounding Supply Chain Synchronization

Matrix Commerce
People Issues Need to be Addressed in Order to Profit from Supply Chain Synergy Prior to taking action on capturing supply chain synergy, Chief Supply Chain Officers need to develop an understanding of the impact that people and related cultural issues can have…