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Quarks

Steps to Develop an Effective Social Media Response Strategy

Next-Generation Customer Experience
Global adoption of social media and mobile applications continues at an accelerated pace that challenges companies to develop a strategy for supporting the growing number of customers using newer channels for service requests. Although companies invest heavily in the creation of…
Elizabeth Herrell
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MoDM, MADM and MEM: Report 2 of 3 – Managing Mobile Devices in the Enterprise

Tech Optimization
Key Capabilities Enterprises Should Expect in MoDM, MADM and MEM Mobility Management Software Executives and managers increasingly view the arrival of available-to-all mobile data accessibility as an opening and opportunity to innovate. Enablement and delivery of such…
Charles Brett
Quarks

Cloud Control: Security and Management Choices

New C-Suite
What are the Security and Management Implications of Public/Private Cloud? Cloud computing, defined as leveraging computing resources at other locations potentially hosted by other parties, is not a new concept, but in today’s push for scalable data management, cloud…
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Next Generation UC Empowers the Workforce

Future of Work
Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they experience with their personal devices. Individual use and business communications share common traits. Both…
Elizabeth Herrell
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Enterprise Performance Management Market Overview

Data to Decisions
The implementation of strategic plans is a high-risk operation, with failure rates exceeding 70 percent over the past five years. However, it doesn’t need to be this way. Our goal in this Market Overview is to help executives understand the potential of EPM and the…
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Demystifying Enterprise Gamification for Business

Future of Work
Gamification describes a series of design principles, processes and systems used to influence, engage and motivate individuals, groups and communities to drive behaviors and effect desired outcomes. Originating from the video game industry, many of these pioneering…
R Ray Wang
Quarks

Vendor Profile - ClearPoint Strategy

Data to Decisions
ClearPoint Strategy is an easy to use software package that is focused on strategy management only (i.e. no budgeting or planning software). Oddly enough (but rather effective), ClearPoint is owned by a parent company focused on strategy management professional services (called…
Barry Wilderman
Quarks

Vendor Profile - ActiveStrategy

Data to Decisions
ActiveStrategy provides a broad set of offerings in strategy management, but lacks offerings in other EPM areas (like budgeting and planning). For companies focused on strategy management, ActiveStrategy’s software is comprehensive, and, as important, it provides customers with…
Barry Wilderman
Quarks

Deck: Understanding the Battle for the Largest Share of the Tech Budget

New C-Suite
Business Models Converge During Recessions Is your technology provider a hardware vendor or a software vendor? Does your System Integrator now provide solutions in the cloud? These questions will continue as models converge.  Hardware, software, and system integration…
R Ray Wang
Quarks

Elevating the CIO's Role in Business Success

New C-Suite
The CIO's job is becoming more difficult. While IT budget increases in most companies are severely limited, CIOs are being asked to do more: they are being asked to support business change as well as new technology innovations. The risk for CIOs under these pressures is that…
Frank Scavo
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New Rules of Contact Center Customer Engagement

Next-Generation Customer Experience
New Paradigm Puts Emphasis on Customer Connection Today’s customers expect companies to support them over any device, any time and resolve their issues quickly.  To gain their trust, companies need to evaluate their support from the customer’s view and deliver consistent…
Elizabeth Herrell
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MoDM, MADM and MEM: What Should You Expect for Managing Mobile Devices

New C-Suite
The enterprise need for managing mobile devices grows and deepens in terms of capabilities. In 2011 alone, people will buy more than 400 million “smart devices,” whether smartphones, tablets or other devices. With the increasing trend of buyers to bring their&nbsp…
Charles Brett
Quarks

Smartphones and tablets: usage and penetration

New C-Suite
The world of mobile devices and their management within the enterprise is becoming ever more complex. Using Constellation Research’s own usage of these devices as a basis, we demonstrate that IT trying to ignore the issues that mobile devices raise will fail for three reasons: …
Charles Brett
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Departmental vs Enterprisewide Business Analytics

Data to Decisions
Two distinct approaches, departmental BI/BA and enterprise BI/BA, have entrenched themselves into the psyche of business analytics buyers. Both approaches bring strengths and weaknesses to the business. Unfortunately, most organizations lack the ability to move from one approach…
R Ray Wang
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The Four Hats of The Social CMO

Marketing Transformation
Previous technology and business shifts have subtly changed the role of the CMO. However, the new consumer engagement models of the social revolution will spawn the need for a new breed of business and marketing technology leaders. These leaders must navigate a myriad of…
Quarks

How to Create a Winning Unified Communication Strategy

Next-Generation Customer Experience
Unified Communications is an enabling technology that integrates communication and collaboration applications and simplifies user access from an integrated desktop or mobile device. UC is central to building an effective communication infrastructure and links disparate and…
Elizabeth Herrell
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Lessons Learned From 100 Early Social Business Adopters

Marketing Transformation
As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks, users seek clarity in terms of adoption – sharing the best practices and identifying where they fit…
R Ray Wang
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Getting the Most from Your Calibration Process

Future of Work
As HR organizations look to transform their performance management practice from an after-the-fact forced documentation to a driver of business outcomes, calibration can not only improve the perceived fairness of today’s process, but raise the value of performance management to…
Amy Wilson
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Directions IT Must Not Avoid Taking Its Tablets

New C-Suite
The arrival of the iPad initiated a phase-change akin to the mini-computer and the mainframe, the PC and the mini-computer, and client/server and host-based computing. “Good tablets” – not the sort that preceded the iPad – are increasingly opening up new ways of working,…
Charles Brett
Quarks

MDM: When is a Smartphone a Tablet, or a PC? What Does it Mean and for Whom?

New C-Suite
In the complex world of mobile devices and their management, a series of ugly questions are raising their heads, such as: When is a smartphone a tablet or a PC? When is a tablet a smartphone or a PC? When is a PC a smartphone or a tablet? These may seem simple –…
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2011 Unified Communications Adoption Trends

Next-Generation Customer Experience
Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our partner Computer Economics, a solid majority (65 percent) of organizations worldwide with annual…
Frank Scavo, Elizabeth Herrell
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Why Every CIO Should Consider Third Party Maintenance

New C-Suite
CIOs face a dual challenge of optimizing existing environments and working with business leaders to deliver innovation. As the cost of operating an ERP system consumes vital resources and budget, IT leaders must formulate apps strategies to rein in costs, integrate internal and…
R Ray Wang
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Mobile is the Business, not Just a Strategy

New C-Suite
Mobility is about more than wireless connectivity. Mobility fundamentally changes what we connect and how we connect it. It also provides the opportunity to change how we engage with our employees, customers and partners. Mobile, while providing great opportunity, also provides…
Maribel Lopez