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Quarks

The Pathway to Digital Business amid Consumerization of Tech

New C-Suite
Why Tension Between Line of Business and IT Will Lead to a New Enterprise PlatformDownload the Quark snapshotCIOs are rightly concerned about “innovative” pilot projects using new…
Andy Mulholland
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Stopping the SAP Contract Negotiations Madness

Tech Optimization
Secrets to Crafting a Win-Win Relationship in the SAP Ownership ExperienceThis report is available exclusively through the Ireland/UK SAP Users Group. Request More InformationMany…
R Ray Wang
Quarks

The FIDO Alliance

Digital Safety, Privacy & Cybersecurity
quot;Fast Identity Onlinequot; Is the Go-­To Standards Alliance in Protocols for Modern Identity Management hbspt.cta.load(341263, '3f8a5d69-e17b-46f1-9c97…
Steve Wilson
Quarks

Improve Business Results with Customer Feedback

Next-Generation Customer Experience
Transform the Voice of the Customer into Positive ActionDownload the report snapshotSurveys   are   pervasive,   occurring   across   all   customer   channels.      Brands  …
Elizabeth Herrell
Quarks

Online Communities Offer Amazing Customer Care

Next-Generation Customer Experience
Online Communities are a Fast-Growing Strategic Tool for Promoting Customer EngagementDownload the Quark snapshotThis Trends Quark explains how innovative companies implement…
Elizabeth Herrell
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Inclusion Layer Products Enter the Market

Future of Work
New Class of Software Promises to Create Better Apps and Reduce Maintenance Download the report snapshotExtending enterprise systems into mass market devices such as cell phones,…
J. Bruce Daley
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Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago…
Gavin Heaton
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The Consumerization of Identity

Future of Work
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity hbspt.cta.load(341263, '7ad15cfa-0d51-478b-a13b-82531492350a'); …
Steve Wilson
Quarks

Why Speech Analytics Improve Customer Care

Next-Generation Customer Experience
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their…
Elizabeth Herrell
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Seeing the Good, the Bad and the Ugly in Legacy Applications

Future of Work
How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshotOn Day One of a new fiscal year, most of…
J. Bruce Daley
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SaaS Adoption Trends and Customer Experience

New C-Suite
As Software-as-a-Service Gains Market Share, Buyers Must Follow Best Practices in Evaluating and Contracting with SaaS ProvidersDownload the report snapshotThe SaaS model of…
Frank Scavo
Quarks

Why Blended Channel Support Increases Self- Service Usage

New C-Suite
Integrated Knowledge Management Is Essential for Supporting Converged Customer ExperienceThe road to converting customers to use self-service on the Web or their mobile devices…
Elizabeth Herrell
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The Cloud Changes Everything

New C-Suite
[NEWS ANALYSIS] Why Oracle’s Alliances with Microsoft, Salesforce.com and NetSuite Will Change the MarketDownload report snapshotOracle’s release of version 12c of its database…
Holger Mueller