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Best Practices

The Rise of Unified Software Services

New C-Suite
This report explores the recent evolution of the advanced edge of modern third-party IT services toward a model known as unified software services (USS). Those looking to…
Dion Hinchcliffe
Best Practices

Cloud Partnerships Done Right: C3 AI and Google Cloud

New C-Suite
This Best Practices report explores why cloud partnerships between SaaS/PaaS vendors on the one side and PaaS/IaaS vendors on the other matter in the 2020s. It highlights the…
Holger Mueller
Case Study

How Low Code Fosters Healthy Mums and Babies

New C-Suite
This case study describes the rollout of Zoho Creator for the provision of a range of apps at the National Maternity Hospital (NMH) in Dublin, Ireland, that contributes to…
Holger Mueller
Best Practices

A CIO’s Guide to AIOps

New C-Suite
With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully rather than giving them…
Andy Thurai
Best Practices

Talent Acquisition Best Practices in a Pandemic World

New C-Suite
This report covers the trends that underly the best practices of talent acquisition systems. It describes trends that affect candidates, hiring managers, and recruiters, with…
Holger Mueller
Big Idea

Monetizing the Metaverse Economy

Data to Decisions
Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement inside the…
R Ray Wang
Trends

Preparing for the New Age of Cloud Security

Data to Decisions
Cloud computing has evolved from the straightforward proposition of sharing outsourced data centers and computers through to today’s offerings of astonishingly rich…
Liz Miller, Steve Wilson
Big Idea

Inside the SAP S/4HANA Cloud 2111 Update

Data to Decisions
SAP continues to release key capabilities as part of the SAP S/4HANA and RISE with SAP roadmap. SAP would like its users to take a lean versus complex approach and start with…
R Ray Wang
Trends

2022 Trends in Incident Management

Data to Decisions
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old…
Andy Thurai
Best Practices

What Enterprises Must Seek in a Commerce Partner in 2022

Marketing Transformation
This report is for e-commerce companies that are looking to stay abreast of the evolving online shopping space to maximize sales and growth in 2022 and beyond, particularly in…
Dion Hinchcliffe
Trends

2022 Trends in Site Reliability Engineering

Data to Decisions
With the COVID-19 pandemic still affecting many areas of the globe, work from home is more of a mainstay than a luxury and digitizing business is more of a survival strategy…
Andy Thurai
Big Idea

Product-to-Consumer (P2C) Management

Data to Decisions
This report introduces the concept of the product-to-consumer (P2C) management software category, with an eye toward its core capabilities, its ability to satisfy unmet needs…
Dion Hinchcliffe