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ShortList

Constellation ShortList™ Digital Asset Management (DAM) for Digital Experiences

Marketing Transformation
About This ShortList Digital asset management (DAM) enables organizations to manage, catalog, deliver, analyze, orchestrate and renew all forms of digital content across a growing landscape of channels. In the new age of digital-first experience, DAM must extend beyond…
Liz Miller
ShortList

Constellation ShortList™ Unified Communications as a Service (UCaaS)

Future of Work
About This Constellation ShortListâ„¢ UCaaS represents a comprehensive engagement infrastructure with native channel and collaboration applications to provide a more sophisticated cloud-delivered modern, digital communications platform.. Increasingly,…
Liz Miller
Big Idea

Behind the Scenes: The Force Behind Agentforce

Data to Decisions
Executive Summary At its most recent user conference, Dreamforce 2024, Salesforce achieved what was likely the most successful launch of enterprise software ever when it unveiled Salesforce Agentforce, the latest member of its “force”…
Holger Mueller
ShortList

Constellation ShortList™ Customer Growth Automation

Marketing Transformation
About This Constellation ShortListâ„¢ The Customer Growth Automation sector could be considered a sub-set of customer success technology, however, users of this technology need not necessarily have a customer success program or software in place…
Martin Schneider
ShortList

Constellation ShortList™ AI-Powered Developer Platforms

Data to Decisions
About This Constellation ShortListâ„¢ 2024 was the year where AI was building on the initial transformation to all aspects of software that happened in 2023, one key focus area remains code generation and with that developers have been affected on…
Holger Mueller
ShortList

Constellation ShortList™ Citizen Developer Low Code Tools and Platforms

Future of Work
About This Constellation ShortListâ„¢ Citizen development is the enablement of the typical worker with low-friction tools to create useful applications on their own, with as little outside assistance as possible. Citizen developer low-code…
Holger Mueller
ShortList

Constellation ShortList™ Infinite Connectivity Vendors

Data to Decisions
About This Constellation ShortList™ We live in the era of Infinite Computing, in which computing resources (compute, storage and network) are becoming infinite for all practical purposes. The consequence is a massive shift in business best practices, or even their…
Holger Mueller
ShortList

Constellation ShortList™ PaaS Tool Suites for Next Gen Apps

New C-Suite
About this Constellation ShortList When CxOs have to choose platforms to build next-generation applications for their organizations, they have the choice between packaged platform-as-a-service (PaaS) tool suites that provide separate, atomic offerings with separate…
Holger Mueller
ShortList

Constellation ShortList™ Configure Price Quote (CPQ)

Marketing Transformation
About This Constellation ShortListâ„¢ Configure, price, quote (CPQ) software automates the quote-to-close process while providing an optimized experience to customers. These tools make it possible to configure products and offerings, help improve…
Liz Miller
ShortList

Constellation ShortList™ Conversational Intelligence for Customer Service

Next-Generation Customer Experience
About This Constellation ShortListâ„¢ Conversation intelligence for customer service solutions enable organizations to ingest, summarize, transcribe and analyze a broad array of converstaions held across customer service channels. These solutions…
Liz Miller
ShortList

Constellation ShortList™ Contact Center Workforce Engagement Management (WEM)

Marketing Transformation
About This ShortList Workforce Engagement Management (WEM) represents a suite of tools curated to empower, encourage, engage and manage the workforce across the customer service spectrum from contact center agents to supervisors and management. These tools sit squarely at…
Liz Miller
ShortList

Constellation ShortList™ Digital Customer Service and Support

New C-Suite
About This Constellation ShortListâ„¢ Digital customer service and support solutions provide a common platform for an organization to deliver help and support across a broad range of digital engagement channels from social to chat, email, and…
Liz Miller
ShortList

Constellation ShortList™ Social Engagement Platforms

Marketing Transformation
About This Constellation ShortListâ„¢ Misinformation, political agendas, transparency and questionable business practices have changed how consumers view social media channels, increasing the importance of how brands craft social strategies as…
Liz Miller
ShortList

Constellation ShortList™ Innovation Services and Engineering

Data to Decisions
About This Constellation ShortListâ„¢ Constellation Research estimates a $281.4 billion market for innovation services and engineering by 2030 growing at a 4.4% CAGR. This category spans both physical and digital offerings and how clients can…
R Ray Wang
ShortList

Constellation ShortList™ Location Technology Platforms

Data to Decisions
About This Constellation ShortListâ„¢ The location technology platforms category refers to software that turns spatial data into contextually actionable information. Constellation estimates the market size for software and services to be close…
R Ray Wang
ShortList

Constellation ShortList™ MLOps

Data to Decisions
About This Constellation ShortListâ„¢ With the explosion of artificial intelligence and ML models in the enterprise space, productionizing ML models is very expensive for many digital-native companies. The solutions for MLOps are expected to become a …
R Ray Wang
CR Pulse

Revenue Platforms: Revenue Grid

Next-Generation Customer Experience
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as tools for improving on the foundational limitations of legacy sales automation systems, they have…
Martin Schneider
CR Pulse

Employee Experience Platforms: Workhuman

Next-Generation Customer Experience
Market Description Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management…
R Ray Wang
Big Idea

The Urgent Case For Healthcare Data Interoperability

Data to Decisions
Executive Summary Healthcare systems around the world are facing a confluence of challenges such as aging and declining populations, rising cost of delivery, clinical workforce shortages, and increasing expectations for better outcomes at lower prices. Although healthcare…
R Ray Wang
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
Executive Summary This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need for enabling artificial intelligence (AI), insights, next-generation applications, …
Holger Mueller
CR Pulse

Customer Success Software: Totango

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion—revenue opportunities. Customer success software differs from…
Martin Schneider
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
CR Pulse

Revenue Platforms: Openprise

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as tools for improving on the foundational limitations of legacy sales automation systems, they have…
Martin Schneider