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Cloud Deployments Finally Dominate Post-Modern ERP

Future of Work
Refresh Cycle Set for Cloud ERP Market as Automation and AI Drive Innovation The confluence of an improved market outlook, the shift to the cloud, the pressure of digital transformation and replacement cycle dynamics creates one of the biggest growth opportunities for…
R Ray Wang
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Insight-Driven Experience Design Redefines the Patient Experience

Data to Decisions
IXD Helps Connect Marketing, Clinical Operations, Patient Accounting and IT in a Patient-Centric World  Much of the discussion around digital transformation in healthcare involves electronic health records and the use of clinical and other data to improve patient…
David Chou, Nfrance
AstroCharts

Healthcare

Data to Decisions
Business and Technology Trends Enterprises Must Track Through 2024 The Constellation Healthcare AstroChart supplies a visual guide of the trends impacting the overall healthcare business climate. After assessing boardroom priorities, organizations should employ…
David Chou
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How Intelligent Enterprises Power Insight-Driven Experience Design

Data to Decisions
The Future of Experience Management  Every business, regardless of what it sells, competes in the experience economy. To do so successfully, companies must shift their focus to consciously designing and shaping experiences—for customers, employees,…
Nfrance, R Ray Wang
AstroCharts

Master AstroChart

Data to Decisions
Business and Technology Trends Enterprises Must Track Through 2024 The Constellation AstroChart supplies a visual guide of the trends impacting the overall business climate. After assessing boardroom priorities, organizations should employ AstroCharts to inform portfolio…
R Ray Wang
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Employee Experience and Customer Experience: Two Halves of the Whole Equation

Future of Work
Improving the Way People Experience Your Company, Inside and Out This report highlights the advantages of bringing together customer and employee experience, including technology investments, process ownership and outcomes. Organizations that treat these areas as two halves…
Nfrance, Alan Lepofsky
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Customer Understanding: The Key to Insight-Driven Experience Design

Data to Decisions
How to Bridge the Gap Between Marketing, Sales and Service in a Customer-Centric World In today’s business environment, every company, regardless of industry, faces potentially disruptive new competitors. These pressures have shifted attention from internal…
Nfrance
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Microsoft Azure Stack Emerges as Key Next-Gen Computing Option

Data to Decisions
CxOs Get a Strong Option to Deploy Their Next-Gen Applications This Offering Overview provides an in-depth look at Microsoft Azure Stack and analyzes its ability to deliver a next-generation computing platform for enterprises that can deploy workloads across on-premises…
Holger Mueller
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AWS Customers Can Finally Consider Hybrid and Offline Use Cases

Data to Decisions
AWS Is Expanding Its Portfolio for Offline Use Cases, Enabling a Next-Generation Computing Platform This report provides an overview of Amazon Web Services’ offline offering portfolio, specifically AWS Snowball Edge, AWS IoT Greengrass and AWS Storage…
Holger Mueller
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Work Coordination Platforms Bring Structure to Projects and Processes

Future of Work
Improve the Employee Experience by Bringing Structure, Prioritization and Accountability to Work Social networking applications, such as Facebook and Twitter, have created platforms where people can easily share information about almost every aspect of their lives. Similar…
Alan Lepofsky
Open Research

Constellation Research 2018 Digital Transformation Study

Data to Decisions
Digital Transformation Efforts Yield Positive ROI This report examines the state of digital transformation among the first movers, early adopters and fast followers that constitute Constellation Research’s subscriber base. This report is based on…
csato, R Ray Wang
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Why the Digital Era Demands Agile Planning

Data to Decisions
Cloud-Based Performance Management Brings Fast and Flexible Planning to Innovative and Disruptive Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new competitors. When they’re trying to innovate or…
Doug Henschen
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Experience Management Drives SAP’s Acquisition of Qualtrics

Future of Work
Second-Largest Acquisition of a SaaS Company at $8B Sets Future Course for SAP On November 11, 2018, SAP announced it would acquire Qualtrics, giving SAP new capabilities in customer, product, brand and employee experience measurement. This acquisition signals SAPâ&#128…
Nfrance, Holger Mueller, R Ray Wang
Case Study

UltiPro Perception Helps Henley Enterprises Accelerate

Future of Work
How an Employee Feedback and Analysis Solution Reduces Turnover and Improves Employee Experience Henley Enterprises, a fast-growing retailer of car services with more than 170 locations across the United States, had been looking for a better way to communicate with its…
Holger Mueller
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Oracle Cloud at Customer Enables Next-Gen Computing

Data to Decisions
System Offers Complete Deployment Freedom for CxOs Regarding Any Aspect of the Oracle IaaS, PaaS and SaaS Portfolio This report provides an overview of the Oracle Cloud at Customer portfolio (this includes Oracle Exadata Cloud at Customer, Oracle Big Data Cloud at Customer,…
Holger Mueller
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How AI Enhances Personal Productivity and Team Collaboration

New C-Suite
Automating, Augmenting and Accelerating the Employee Experience This report examines how the employee toolset of communication, collaboration and content-creation software is being enhanced by artificial intelligence (AI). The areas discussed are not about visions of the…
Alan Lepofsky
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Workforce Management Selection Criteria for 2018 and Beyond

Future of Work
Macro Trends That Will Influence Buyers of Workforce Management Systems This report is about the criteria that CxOs need to apply to the selection of workforce management systems. It also analyzes and discusses the top people trends that are affecting the workplace in general…
Holger Mueller
Open Research

Eight Trends Affecting HCM in 2018

Future of Work
How Firms Are Addressing Scarcity and Automation to Illuminate the Future of Human Capital Management The current human capital landscape is defined by the twin forces of scarcity and automation. This report examines eight human capital management (HCM) trends that reveal…
Holger Mueller
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The Looming Impact of Blockchain on HR & the Future of Work

Future of Work
How Distributed Ledger Technology Can Change People Processes and Work This report examines the potential impact of blockchain on people-centric software systems and also reflects on the urgency of a fundamental platform innovation needed in them. Blockchain technology is one…
Holger Mueller
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ADP Paints the Way Ahead for Global HCM

Future of Work
Event Report on ADP ReThink 2018, with a Focus on Upcoming Products Constellation attended ADP’s ReThink conference, held in Monaco, January 30 through February 1, 2018, at the Fairmont Monte Carlo. This event report gives our insights into the key…
Holger Mueller
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Why People Leaders Must Embrace Enterprise Acceleration

New C-Suite
As Organizations Move Faster, Here’s How to Transform the People Side This report defines what enterprise acceleration is about, breaking it down both for people leaders and the human capital management (HCM) function of an enterprise. It also provides…
Holger Mueller
Case Study

How SEB Bank Uses AI to Increase Customer and Employee Engagement

Future of Work
Nordic Bank Uses IPsoft's Cognitive Agent Amelia to Drive Digital Transformation This case study examines SEB Bank's experience implementing IPsoft's Amelia artificial intelligence (AI) platform for use by both internal employees and external customers. Since the Swedish bank…
Cindy Zhou, Alan Lepofsky
Open Research

Constellation Research 2018 Artificial Intelligence Study

Data to Decisions
AI Budgets Are Modest but Rising Quickly among Early Adopters   This report examines the state of artificial intelligence (AI) investment, development and deployment as well as sources of resistance, potential effects on management and privacy among the first movers,…
csato, R Ray Wang
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The Era of Infinite Computing Triggers Next-Generation Applications

New C-Suite
Enterprise Software Is Entering a New and Advanced Era This report describes how, for the first time, the demands of business best practices have been surpassed by the capabilities of technology. This creates an opportunity for enterprises to reinvent enterprise software and…
Holger Mueller