Lufthansa Digitally Transforms the Workplace for Flight Managers
Published February 02, 2018
Executive Summary
Design Thinking, IBM, Apple and Smart Project Management Are the Key Ingredients
As part of its digital transformation project, Lufthansa rethought the workplace of flight managers, who play a key role in its flight operations. Moving flight managers from PCs and paper to a custom-built Apple iPhone application—created in joint design thinking sessions with IBM and Apple and powered by IBM’s Mobile First platform for iOS—created new possibilities and automation for on-time departures, one of the most important KPIs of the airline industry.