Results

IBM Reports 22% Growth In Social Workforce Solutions, the Former Lotus Division

IBM Reports 22% Growth In Social Workforce Solutions, the Former Lotus Division

Earlier today IBM announced Q2 2013 financial results.  

The number of most interest to me is a 22% year over year increase in revenue in the Social Workforce Solutions (formerly Lotus ) division.

In August of 2012 IBM acquired Human Resources vendor Kenexa for ~$1.3B. That company is now part of Social Workforce Solutions. Accord to Kenexa's Q2 2012 financial report revenue for that period was $86M. Assuming that Kenexa's revenue has remained at approximately that level, then an added ~$90M would account for a large percentage of the 22% YoY increase.

Since IBM does not report product specific numbers, it's not possible to determine the gain or loss of specific products like Notes/Domino, Connections, Sametime, or others.



 

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How to determine if a technology is disruptive

How to determine if a technology is disruptive

[VIDEO] The rapid pace in which new technologies develop combined with the speed of change of the technology market makes determining the 'disruptiveness' of a technology difficult. I'd like to share with you my methodology for determining if a technology is truly disruptive or merely a sustaining innovation.
 
I'll demonstrate this methodology by evaluating WebRTC.
 
WebRTC is a technology that enables voice and video communication directly via a web browser such as Chrome and Firefox.
 
There are two opinions regarding the disruptiveness of WebRTC:
Camp 1. WebRTC is just hype
Camp 2. WebRTC will completely change the communications industry
 
Watch this short video as I use the Innovator's Dilemma litmus tests to determine the disruptiveness of WebRTC.

 
This methodology can be used to evaluate the disruptiveness of other new technologies coming to market.
 
Share your experience with us. If you've used the Innovator's Dilemma litmus tests leave a comment, and let us know how they worked for you. 

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Netflix Is the New Apple

Netflix Is the New Apple

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Orange is the New Black, the latest in its offering of original programming, will be renewed for a second season. This really isn't extraordinary news, except that the decision and announcement were made before the premiere of season one was aired.

Commissioning the second season of a television series in advance of the airing of a season one premiere is the latest in a slew of industry-altering decisions made by Netflix (NFLX), turning ripples into waves throughout media and investor communities. Netflix has emerged from a somewhat troubled startup to become the unconventional bellwether for what is to come in the digital media world. In fact, I'd go so far as to draw parallels between Netflix Inc. and Apple Inc.

When the public's appetite for the video store rental model began showing signs of fatigue, Netflix emerged as an alternative by offering DVDs and Blu-ray discs through a monthly subscription. For one price, you'd get to pick from a catalogue of movies that would be mailed to your door, complete with return envelope for when you were done, no time limits, no late penalties. As with other business models that buck conventional wisdom and "me-too thinking," critics were plenty; however, they were quieted down when in February, 2007 the company reported its billionth DVD delivery.

While critics were busy reporting what was wrong with the model, Netflix was planning its next evolution: on-demand digital subscription service for movies and television programming. Like Apple, Netflix didn't see limits to its model, nor would its growth strategy be dictated by conventional business practices. Why limit yourself to renting licensed material when you can capture greater wallet share by producing and streaming your own content?

Netflix was never really a video rental business. It was a media channel and, in its own eyes, no different than any network or cable channel.

It wasn't long before original content was being produced and distributed to compete with other traditional entertainment channels. Yet even here Netflix understood that the manner in which people consumed episodic programming was different. When Netflix picked up the rights to exclusively produce and broadcast a new season of the network-canceled show Arrested Development, it decided to release the entire season on the same day, at the same time.

It quickly followed suit with a growing list of original programming such as Lilyhammer, The Problem Solverz, and the critically acclaimed House of Cards, in each case releasing entire seasons at one time. Social networks were buzzing with marathon "screening parties," which gathered friends online and in-person over a weekend to watch (or re-watch) an entire season in one sitting.

Ignoring Current Trends

If I told television executives in charge of programming just 16 months ago that it was a "best practice" to release full seasons at one time and offer renewals to series before the first episode aired, I'd have been laughed out of Hollywood, or their money-guys would have had me shot. Yet here we are and Netflix's prospects -- and stock price -- are soaring. Its investment in original programming is also on the rise; $100 million was offered to out-bid HBO and AMC for House of Cards and Arrested Development was re-introduced to loyal fans for millions more.

Not every series Netflix has produced is a critical hit. Hemlock Grove, the story of teens coming to grips with their role in a series of supernatural occurrences in their small town, was panned by most critics and, according to unconfirmed reports, watched by very few people. Despite the poor reviews, a second season was announced. Traditional network executives would tell you that if Nielsen reports strong viewership, the show is renewed. But there's the rub; Netflix doesn't report viewer numbers like traditional networks do.

What's also interesting to note is that network and cable channels often commission a pilot and maybe one to three episodes to test the waters before committing to a full season. Netflix is committing to full seasons and, more recently, second seasons before the series even airs! What does it know that other broadcast executives and media pundits don't?

Like Apple, Netflix does not take its cue from current trends, but from the trend currents. It predicts the changing patterns in how people interact with television content and, using the data captured from its current 29 million subscribers, proactively fulfils that need.

Netflix knows what critics don't: what content that legions of teen horror fans wish to view, in what format, and at what frequency. It knew House of Cards would be a hit based on patterns detected through clicks and viewership and cross-referenced to celebrities, directors, and producers. Emboldened, it made the decision to approve a second season of Orange is the New Black ahead of the first season's airing. So does it matter that critics panned Hemlock Grove? No. Data is driving Netflix's programming, not reviews. It's isn't trying to be the best player at the game; it's changing the rules of the game.

What are your thoughts? Is Netflix the next Apple? Share your arguments -- pro and con -- in the comments below.

Marketing Transformation Innovation & Product-led Growth Chief Marketing Officer

You Need To Have A Strategy For Social Software

You Need To Have A Strategy For Social Software

While at Oracle CloudWorld in London, I had the honour of speaking with BBC Click tech reporter Kate Russell on the BizCouch. The first of our three part interview is now available.

Improving Marketing Through Social Strategy (2:53 min)

  • 0:10-1:00, Customers at CloudWorld are asking a lot about how they can improve their brand marketing via social media
  • 1:00-2:45, You need to have a strategy around doing social, not just choose a tool. You have to have a reason why (specific use-cases), how and when social platforms should be used.

Parts Two (4:17 min) and Three (5:09 min) will be coming out over the next few weeks, so stay tuned.

 

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Connected Enterprise Market Maker 1:1 Interview - Aaron Levie

Connected Enterprise Market Maker 1:1 Interview - Aaron Levie

Aaron Levie talks about innovation in enterprise tech, the difficulties he faced securing funding for an enterprise startup, and how Box maintains agility. Interview conducted at Constellation's Connected Enterprise 2012.

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Ceridian transforming itself and the game

Ceridian transforming itself and the game

It's been a long time I have looked at Ceridian - and being part of the vendor's yearly user conference Insights in Orlando was a great opportunity to take a fresh look.

 

 

Transformation in Progress

I remember image, perception and user community feel for Ceridian of that as one of a venerable, but dusty payroll vendors. The system worked, but it was one of the grumpy old relatives that  you would put in the closet before important people visited. I have spoken to many business and IT professionals who would sheepishly look down and away admitting they are using Ceridian. Not better if using ADP - but then there is a everyone does it glow in their eyes.

Well these times are part of history for the Ceridian, but the company has been transformed under the leadership of David Ossip into a spirited HR vendor that has left the payroll legacy behind and expanded its automation horizon way beyond that. And the changes can be seen in a new vigor and enthusiasm in the partner and client community.

No longer your grandfather and grandmother's Ceridian.


 

Dayforce Benefits - Courtesy @rwang0

 

Dayforce is the magic ...

And the change that literally pivoted Ceridian for the better has been the acquisition of Dayforce, which was completed not so long ago in enterprise software terms, on April 2nd 2012. And with that Ceridian not only got a number of seasoned enterprise software executives, but also the modern, Microsoft stack built workforce management product, that originally had a much more narrow scope with Time & Attendance, Labor Scheduling, Labor Forecasting, Labor Budgeting, Task Management and Employee Self-Service modules.

But if you build enterprise software with the right architecture you can put much more on the products shoulders and that's what the team around David Ossip is doing. What impressed me most is, that they have been able to rebuild the Ceridian payroll functionality not only in this short time since the acquisition - but are already moving production customers over to the new Dayforce Payroll engine. There are very few payroll turnarounds on the vendor side in the storied payroll annals, that succeed at all, much less in the short time frame. 


 

David Ossip on stage courtesy rwang0

 

... and the people, stupid!

And Software also comes back to people - and starting with Ossip, there is now a very seasoned HCM team at work at Ceridian with the former Workbrain (now Infor), and previously Cybershift (now SumTotal) expertise. Turns out workforce management seems to be a good  breeding ground for great architectures and smart people (fits another workforce management vendor to watch from north of the border, Visier). 

And then there is Larry Dunnivan who built the legendary Cyborg product (now Accero) and former head of Lawson's HCM products. So plenty of R&D and industry expertise. Combine great product with great marketeers like Alan Rottenberg (former Cognos) and you are less surprised about the pivot from HRO vendor to HCM vendor is on the way full steam.
 

Ceridian uniquenesses

Back when at the Cornerstone conference early June this year, I found some unique attributes in longevity of executive teams, platform, location and product involvement of the CEO. Turns out they were not quite so unique - as the new Ceridian fits the same criteria. Maybe the executive team has worked less together, but it's nucleus comes from Workbrain times. And Toronto and Minneapolis are not your typical enterprise software vendor locations either. And equally Dayforce is built on a single platform and like Cornerstone, Dayforce is not getting tired of mentioning it - and the message does not seem to get tired with customers and prospects either. And Ossip is up to speed on the product - taking live questions on a pretty detailed technical level during his keynote - something we see very seldom in the industry.
 

 

Energized customers

And not surprisingly Ceridian customers are upbeat and energized. Fuelled by the successful XOXO customer program and seeing their vendor investing into it's product is certainly a feel good factor - as is a very well organized user conference. Most customers we spoke to are optimistic and look forward of things to come. Surprisingly many have transitioned and moved or are planning to move to Dayforce. Those who have moved are happily realizing the benefits that materialize when moving to a single platform. They are cautiously optimistic on the new road map items coming in the next quarters. Likewise there is optimism from the move me program that helps customers to move off the old Ceridian payroll to the new Dayforce payroll. 


 

Next roadmap steps

On the functional side Ceridian is on the run for completion of their talent management suite. Recruitment seems to be on top of the road map for many vendors with Workday planning on delivering their next updates with this functionality as does Ceridian with Dayforce. Looks like we will see a the winter and spring of recruitment.

And we are excited to see, if we see the same old of recruitment or some new ideas and best practices for the new incarnation of recruitment automation..

As Dayforce has tackled Benefits in the existing product, is already showing customers recruitment, the planned next steps are performance management, compensation and succession management. 

Looks like 2014 will see a lot of fully suited up talent management vendors with a complete payrolls for North America and they will be ready to test Oracle and SAP. 

 

Dashboarding

With one common schema comes also the ability to build dash boarding and reporting functionality. And Ceridian has done well here, allowing both the typical transactional reporting with a user friendly report generator centered around HR user friendly topics. And for more advanced usage, it regularly refreshes a data warehouse with key data and calculates corresponding KPIs.

As usual when vendors deliver this functionality, customers are excited about the data they have and didn't know or couldn't analyze about. The anecdote of the conference was one customer who could  not believe that there under 25 year old workers beat all other age groups in show up at work performance. Insights lie in the data - they need to be unearthed.

And Ceridian went further with natural language query functionality - opening up ad-hoc analysis for business users. The next step then is to enable storytelling and the product allows to take screen shots to put into Microsoft Powerpoint, the presentation tool of choice. 

And lastly - though I did not have a chance to see it - Ceridian says that the user can drill down all the way to the transactional data solving one of the long term quests of software, bridging the OLTP to OLAP abyss.   

 

Advice for partners

Ceridian is moving very fast and if you have software assets, make sure you can fit long term in the ecosystem road map. If you are a services partner look into how you can differentiate, we expect Ceridian to attract more partners outside their traditional payroll and workforce management space, a good opportunity to grow.

 

Advice for customers

You are in good hands with Ceridian for payroll, benefits and workforce management. If you look beyond, take a measured wait and see approach and see how the new releases are delivering new functionality. We expect Ceridian to deliver quality software on time - but new software is... new software. 

If you are a Ceridian payroll customer on a legacy product, we suggest you look actively into migration plans, the new Dayforce based payroll will give you a better overall user experience and sets you up on the future Ceridian platform. Always a good place to be as a customer, on the latest platform.

 

MyPOV

As mentioned - this is not your grandfathers (or grandmothers - they get forgotten in this saying way too often) Ceridian. The company is on an impressive pace re-building some products and extending in all areas of talent management. This is good for customers and partners, but also for the company which is re-energized compared to a few years ago and is on a promising path to become a full fledged HRMS, talent management and payroll vendor. 

Execution is now key and we will take stock soon again. 

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Siemens Announces Their Vision For Enterprise Collaboration

Siemens Announces Their Vision For Enterprise Collaboration

Today Siemens Enterprise Communications publically announced Project Ansible, their vision for the next generation of communication and collaboration. Developed with support from Frog Design, Project Ansible is Siemens attempt to compete with enterprise collaboration platforms like Microsoft SharePoint, IBM Connections and Jive Software. Siemens is not the first vendor with a strong unified communication/call center heritage to dip their feet into the enterprise collaboration space, as Cisco (Webex) and Citrix also have similar offerings. Pricing is not yet announced and availability is planned for 2014.

Siemens vision is to not simply assemble various products to create a platform that has the standard collaboration tools like blogs, wikis, activity streams, instant messaging,web conferencing, etc. but instead they are looking to modernize the way teams seamlessly work together.  

MyPOV

  • Given Siemen's background, Ansible's communication features, even across devices, should be very good.
  • They don't appear to be building their own content creation tools, but instead allowing people to use tools like Google Apps and Microsoft Office. Organizations who have standardised on those tools will appreciate the integration,but it does mean organizations still need to purchase and administer additional tools. Several leading collaboration platforms have their content creation tools built in, which some organizations may prefer.
  • I like the idea of transcribing video and audio calls. It should make finding and sharing information easier, provided the accuracy is acceptable. I'd like to see this be more than just text, and instead provide actionable items like tagging and tasks the way a product like HarQen does.
  • Built on WebRTC - Should make Ansible easy for people to use (no browser plug-ins) and developers to extend
  • Support for other enterprise applications like Salesforce, Google Apps and Microsoft Office will help Ansible integrate into the way people work versus forcing them to switch back and forth between platforms
  • They are offering a SDK right from the start, to help developers extend the platform
  • Options for both hosted and on-premises deployments will give them an advantage over offerings that are either on-premises only or cloud only.

The collaboration market is very saturated with dozens of platforms already available, plus many application providers (ex: Oracle, SAP, Infor, etc.) starting to build collaboration into their business applications. Siemens will need to do something to stand out from the crowd in order to gain traction, but today's announcement is a good start. Existing customers will be happy to see the additional functionality, especially in areas where Siemens excels like Call Centers and Customer Support.

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Adobe Symposium Sydney – Sets the Eagles Amongst the Clouds

Adobe Symposium Sydney – Sets the Eagles Amongst the Clouds

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Over the last few years, Adobe has been quietly acquiring companies, building and extending their enterprise focused suite of products and – to some surprise – integrating and consolidating their marketing software into a powerful “marketing cloud”.

At today’s digital marketing symposium, Adobe showcased much of this hard work – with products that are focused around their four pillars:

  • Listen
  • Predict
  • Assemble
  • Deliver

They have done the hard work of consolidating the various platforms into a cohesive and comprehensive offering built around marketing roles and functions. But of course, recent acquisitions like marketing automation platform Neolane takes all this to a new level. I fully expect to see a new pillar – “automate” – being added to the pillars in the next 12-18 months.

I will look to take a deeper dive into each of the aspects of the marketing cloud, but this Storify captures the events of the conference – from presentations to case studies and demos. I even tried out Vine as a way of capturing some of the demos.

But one thing is clear in amongst all the hype of the day and the power of the presentations – Adobe’s marketing cloud takes enterprise software to a new UI level. And the promise of the integrated offerings will have traditional marketers wanting to go digital and digital marketers needing to know more about traditional approaches.

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WebRTC and the Innovator's Dilemma

WebRTC and the Innovator's Dilemma

Brent Kelly applies the Innovator's Dilemma litmus tests to WebRTC to determine if WebRTC is disruptive and truly innovative.

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Constellation Announces 2013 Connected Enterprise Speakers

Constellation Announces 2013 Connected Enterprise Speakers

Jane McGonigal and Chris Meyer to deliver keynote addresses

San Francisco, CA, July 15, 2013 -- Constellation Research, the research and advisory firm focused on how disruptive technologies transform business models today released the preliminary speaker list for the third-annual Connected Enterprise innovation summit. Connected Enterprise is Constellation’s annual innovation-focused executive retreat that is best described as TED for the Enterprise.

Connected Enterprise 2013 Speakers
Jane McGonigal, Chief Creative Officer, SuperBetter Labs
Chris Meyer, Founder, Monitor Talent
Michael McNeal, Vice President, Talent Development, Intuit
Miguel Almeida, Vice President, eCommerce, Walgreens
Neetan Chopra, Divisional Vice President, IT Strategy and Architecture Emirate Group IT and Mercator
Jason Maynard, Managing Director and Software Analyst, Wells Fargo
George Orlov, Chief Architect, DMG Information
Adam Sold, Head Sales and Business Ops Programs, Dolby Labs
Tom Cochran, Chief Technology Officer, The Atlantic Media
Ben Haines, CIO and SVP of Technology, Pabst Brewing
Frankie James, PhD, Managing Director, Silicon Valley Advanced Technology Office, General Motors
John Kreul, Vice President, Chief Information Officer, Bemis Company
Andy Schlei, Vice President, Information Technology, Sony Pictures Entertainment
Chris Morace, Chief Strategy Officer, Jive
Paul Greenberg, Managing Principal, The 56 Group, LLC
Banafesheh Ghassemi, VP, Marketing, CRM and Customer Experience, American Red Cross
Martin Hand, Sr. Vice President, Customer Experience, United Airlines
Rich Toohey, Vice President, Rewards Member Experience, Marriott Rewards

More speakers to be added to the agenda.

Connected Enterprise Details
When: October 30 - November 1 2013
Where: The Ritz Carlton, Half Moon Bay, San Francisco Bay Area
Who: Innovators, Visionaries, Catalysts. All innovation-minded executives welcome.
What: TED for the Enterprise programming. All-inclusive retreat. Mind-expanding keynotes, futurist customer panels, and interactive next-generation technology demos
Register: https://connectedenterprise.ontrackevents.com/registration.cfm
 

Attendees will learn:

  • How to take advantage of the impending transformation of the C-Suite
  • How and when to apply new technologies to emerging and disruptive business models
  • Strategies to implement next generation customer experience
  • Strategies to implement next generation customer experience
  • What future big data business models your business can take advantage of
  • The Constellation outlook on the Future of Work for 2014
  • Where to make the shift from analog to digital marketing transformation
  • Where to make the shift from analog to digital marketing transformation
  • How you will benefit from matrix commerce

Connected Enterprise's Third Year
Constellation’s Connected Enterprise brings together the brightest minds in the enterprise to discuss the present and future of innovation, technology, and society, and is the must-attend conference for innovators, and early adopters of technology. In its third year, Connected Enterprise will bring together a group of visionaries to deliver keynote addresses that will challenge attendees to ask new questions about leadership, technology adoption, and existing business models.

Headliners - Connected Enterprise 2013
Jane McGonigal, Chief Creative Officer, SuperBetter Labs
Jane is a world-renowned designer of alternate reality games (ARGs) — games designed to improve real lives and solve real problems. She is Chief Creative Officer for SuperBetter Labs, and she is the New York Times best-selling author of Reality is Broken: Why Games Make Us Better and How They Can Change the World. As a TED 2010 speaker, her speech attracted over 1.7 million views, and she has keynoted the Game Developers Conference, SXSW and Google Zeitgeist Americas.

Chris Meyer, Founder, Monitor Talent
Chris is a leadership thought-leader who’s mission is to anticipate and shape the future of business, a goal he has pursued as entrepreneur, executive, consultant, author, and as the leader of Ernst & Young's Center for Business Innovation.
Chris' fourth book, Standing on the Sun, was published by Harvard Business School Press in February 2012. The Financial Times called it "The antidote to pessimism of the post-crisis world." Chris' previous books include the BusinessWeek Best Seller Blur: The Speed of Change in the Connected Economy and Future Wealth— the book on which Monitor Talent is based.

Register: https://connectedenterprise.ontrackevents.com/registration.cfm

Sponsorship Information:
[email protected]

 

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