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Postcard from Monterey 3 #CISmcc

Postcard from Monterey 3 #CISmcc

Days 3 and 4 at CIS Monterey.

Andre Durand's Keynote

The main sessions at the Cloud Identity Summit (namely days three and four overall) kicked off with keynotes from Ping Identity chief Andre Durand, New Zealand technology commentator Ben Kepes, and Ping Technical Director Mark Diodati. I'd like to concentrate on Andre's speech for it was truly fresh.

Andre has an infectious enthusiasm for identity, and is a magnificent host to boot. As I recall, his CIS keynote last year in Napa was pretty simply a dedication to the industry he loves. Not that there's anything wrong with that. But this year he went a whole lot further, with a rich deep dive into some things we take for granted: identity tokens and the multitude of security domains that bound our daily lives.

It's famously been said that "identity is the new perimeter" and Andre says that view informs all they do at Ping. It's easy I think to read that slogan to mean security priorities (and careers) are moving from firewalls to IDAM, but the meaning runs deeper. Identity is meaningless without context, and each context has an edge that defines it. Identity is largely about boundaries, and closure.

MyPOV and as an aside: The move to "open" identities which has powered IDAM for a over a decade is subject to natural limits that arise precisely because identities are perimeters. All identities are closed in some way. My identity as an employee means nothing beyond the business activities of my employer; my identity as an American Express Cardholder has no currency at stores that don't accept Amex; my identity as a Qantas OneWorld frequent flyer gets me nowhere at United Airlines (nor very far at American, much to my surprise). We discovered years ago that PKI works well in closed communities like government, pharmaceutical supply chains and the GSM network, but that general purpose identity certificates are hopeless. So we would do well to appreciate that "open" cross-domain identity management is actually a special case and that closed IDAM systems are the general case.

Andre reviewed the amazing zoo of hardware tokens we use from day to day. He gave scores of examples, including driver licenses of course but license plates too; house key, car key, garage opener, office key; the insignias of soldiers and law enforcement officers; airline tickets, luggage tags and boarding passes; the stamps on the arms of nightclub patrons and the increasingly sophisticated bracelets of theme park customers; and tattoos. Especially vivid was Andre's account of how his little girl on arriving at CIS during the set-up was not much concerned with all the potential playthings but was utterly rapt to get her ID badge, for it made her "official".

 

Tokens indeed have always had talismanic powers.

Then we were given a fly-on-the-wall slide show of how Andre typically starts his day. By 7:30am he has accessed half a dozen token-controlled physical security zones, from his home and garage, through the road system, the car park, the office building, the elevator, the company offices and his own corner office. And he hasn't even logged into cyberspace yet! He left unsaid whether or not all these domains might be "federated".

MyPOV: Isn't it curious that we never seem to beg for 'Single Sign On' of our physical keys and spaces? I suspect we know instinctively that one-key-fits-all would be ridiculously expensive to retrofit and would require fantastical cooperation between physical property controllers. We only try to federate virtual domains because the most common "keys" - passwords - suck, and because we tend to underestimate the the cost of cooperation amongst digital RPs.

Tokens are, as Andre reminded us, on hand when you need them, easy to use, easy to revoke, and hard to steal (at least without being noticed). And they're non-promiscuous in respect of the personal information they disclose about their bearers. It's a wondrous set of properties, which we should perhaps be more conscious of in our work. And tokens can be used off-line.

MyPOV: The point about tokens working offline is paramount. It's a largely forgotten value. Andre's compelling take on tokens makes for a welcome contrast to the rarely questioned predominance of the cloud. Managing and resolving identity in the cloud complicates architectures, concentrates more of our personal data, and puts privacy at risk (for it's harder to unweave all the traditionally independent tracks of our lives).

In closing, Andre asked a rhetorical question which was probably forming in most attendees' minds: What is the ultimate token? His answer had a nice twist. I thought he'd say it's the mobile device. With so much value now remote, multi-factor cloud access control is crucial; the smart phone is the cloud control du jour and could easily become the paragon of tokens. But no, Andre considers that a group of IDAM standards could be the future "universal token" insofar as they beget interoperability and portability.

He said of the whole IDAM industry "together we are networking identity". That's a lovely sentiment and I would never wish to spoil Andre Durand's distinctive inclusion, but on that point technically he's wrong, for really we are networking attributes! More on that below and in my previous CISmcc diary notes.

The identity family tree

My own CISmcc talk came at the end of Day 4. I think it was well received; the tweet stream was certainly keen and picked up the points I most wanted to make. Attendance was great, for which I should probably thank Andre Durand, because he staged the Closing Beach Party straight afterwards.

I'll post an annotated copy of my slides shortly. In brief I presented my research on the evolution of digital identity. There are plenty of examples of how identity technologies and identification processes have improved over time, with steadily stronger processes, regulations and authenticators. It's fascinating too how industries adopt authentication features from one another. Internet banking for example took the one-time password fob from late 90's technology companies, and the Australian PKI de facto proof-of-identity rules were inspired by the standard "100 point check" mandated for account origination.

Clearly identity techniques shift continuously. What I want to do is systematise these shifts under a single unifying "phylogeny"; that is, a rigorously worked-out family tree. I once used the metaphor of a family tree in a training course to help people organise their thinking about authentication, but the inter-relationships between techniques was guesswork on my part. Now I'm curious if there is a real family tree that can explain the profusion of identities we have been working so long on simplifying, often to little avail.

True Darwinian evolution requires there to be replicators that correspond to the heritable traits. Evolution results when the proportions of those replicators in the "gene pool" drift over generations as survival pressures in the environment filter beneficial traits. The definition of Digital Identity as a set of claims or attributes provides a starting point for a Darwinian treatment. I observe that identity attributes are like "Memes" - the inherited units of culture first proposed by biologist Richard Dawkins. In my research I am trying to define sets of available "characters" corresponding to technological, business and regulatory features of our diverse identities, and I'm experimenting with phylogenetic modelling programs to see what patterns emerge in sets of character traits shared by those identities.

So what? A rigorous scientific model for identity evolution would have many benefits. First and foremost it would have explanatory power. I do not believe that as an industry we have a satisfactory explanation for the failure of such apparently good ideas as Information Cards. Nor for promising federation projects like the Australian banking sector's "Trust Centre" and "MAMBO" lifetime portable account number. I reckon we have been "over federating" identity; my hunch is that identities have evolved to fit particular niches in the business ecosystem to such an extent that taking a student ID for instance and using it to log on to a bank is like dropping a saltwater fish into a freshwater tank. A stronger understanding of how attributes are organically interrelated would help us better plan federated identity, and to even do "memetic engineering" of the attributes we really want to re-use between applications and contexts.

If a phylogenetic tree can be revealed, it would confirm the 'secret lives' of attributes and thereby lend more legitimacy to the Attributes Push (which coincidentally some of us first spotted at a previous CIS, in 2013). It would also provide evidence that identification risks in local environments are why identities have come to be the way they are. In turn, we could pay more respect to authentication's idiosyncrasies, instead of trying to pigeonhole them into four rigid Levels of Assurance. At Sunday's NSTIC session, CTO Paul Grassi floated the idea of getting rid of LOAs. That would be a bold move of course; it could be helped along by a new fresh focus to attributes. And of course we kept hearing throughout CIS Monterey about the FIDO Alliance with its devotion to authentication through verified device attributes, and its strategy to stay away from the abstract business of identities.

Reflections on CIS 2014

I spoke with many people at CIS about what makes this event so different. There's the wonderful family program of course, and the atmosphere that creates. And there's the paradoxical collegiality. Ping has always done a marvelous job of collaborating in various standards groups, and likewise with its conference, Ping's people work hard to create a professional, non-competitive environment. There are a few notable absentees of course but all the exhibitors and speakers I spoke to - including Ping's direct competitors - endorsed CIS as a safe and important place to participate in the identity community, and to do business.

But as a researcher and analyst, the Cloud Identity Summit is where I think you can see the future. People report hearing about things for the first time at a CIS, only to find those things coming true a year or two later. It's because there are so many influencers here.

Last year one example was the Attributes Push. This year, the onus on Attributes has become entirely mainstream. For example, the NSTIC pilot partner ID.me (a startup business focused on improving veterans' access to online discounts through improved verification of entitlements) talks proudly of their ability to convey attributes and reduce the exposure of identity. And Paul Grassi proposes much more focus on Attributes from 2015.

Another example is the "Authorization Agent" (AZA) proposed for SSO in mobile platforms, which was brand new when Paul Madsen presented it at CIS Napa in 2013. Twelve months on, AZA has broadened into the Native Apps (NAPPS) OpenID Working Group.

Then there are the things that are nearly completely normalised. Take mobile devices. They figured in just about every CISmcc presentation, but were rarely called out. Mobile is simply the way things are now.

But there was a lot of explicit mention of hardware. I've already made much of Andre Durand's keynote on tokens. It was the same throughout the event.

  • There was a session on hybrid Physical and Logical Access Control Systems (PACS-LACS) featuring the US Government's PIV-I smartcard standard and the major ongoing R&D on that platform sponsored by DHS.
  • Companies like SecureKey are devoted to hardware-based keys, increasingly embedded in "street IDs" like driver licenses, and are working with numerous players deep in the SIM and smartcard supply chains.
  • The FIDO Alliance is fundamentally about hardware security, leveraging embedded key pairs to attest to the pedigree of authenticator models and the attributes that they transmit on behalf of their verified users. FIDO promises to open up the latent authentication power of many 100s of millions of devices already featuring Secure Elements of one kind or another. That is PKI the way nature intended all along.
  • And the good old concept of "What You See Is What You Sign" (WYSIWYS) is making a comeback, with mobile platform players appreciating that users of smartphones need reliable cues in the UX as to the integrity of transaction data served up in their rich operating systems. Clearly some exciting R&D lies ahead.

MyPOV in closing: Cloud Identity Summit is the only not-to-be missed event on the IDAM calendar.

See you again next year (I hope) in Monterey!

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News Analysis - HireVue announces Insights - a key step to bring (true) analytics to enterprise software

News Analysis - HireVue announces Insights - a key step to bring (true) analytics to enterprise software

We take a look at the HireVue press release from July 23rd (it can be found here) in our usual commentary style.

Here we go:

SALT LAKE CITY, Utah – July 17, 2014 – HireVue, a leading digital recruiting and talent interaction provider, today announced the first predictive candidate and interviewer recommendation engine, HireVue Insights. For the first time, companies can use the power of big data to identify their top candidates and best interviewers based on interaction, hiring and performance attributes. It helps organizations optimize their hiring model and gives talent professionals a competitive edge by reducing guesswork and helping them discover the right candidates more quickly. For candidates, it levels the playing field and gives often overlooked talent a chance.

According to the Talent Board, less than 6% of job applicants get an opportunity to interview for a position. The average position receives approximately 100 applicants, leaving 94 candidates in a black hole – often wondering where they stand and why. Many have the skills, personality and potential to do the job but don’t get a chance to tell their story. Until now... HireVue Insights uses the power of big data and personalized digital interactions to recommend candidates based on 15,000 interaction, behavioral and performance attributes – and how they correlate to the organizations current top performers.


MyPOV – Good description of the problem from an enterprise and recruiter perspective – it is really all about finding the best fit candidate. With the application load the error rate at finding the best candidate naturally goes up and what is better to solve that than looking at BigData and (true) Analytics to help find the best candidate. (Here is my definition of true Analytics and 6 common misunderstandings on the topic).

HireVue also does a good job to keep stressing the candidate experience. Not really clear how this product will change it – the answer is of course more and better automation to tell candidates where they stand in the application life cycle. But it also means that each criteria captured about a candidate will be part of the interview process funnel and part of the hiring decision – a better situation for candidates out there than leaving it to human, usually information overloaded and error prone decision making.

HireVue Iris™, a patented deep learning analytics engine that powers HireVue Insights, analyzes a unique data set of interactions, feedback and outcomes that never before existed. Developed by HireVue’s data science team, Iris was built based on over 3 million interview responses. Each candidate interview contains 100,000 times more bytes of data than the resume or profile traditionally used for identifying job candidates. The platform examines attributes in three major categories: interview attributes, behavioral attributes, and performance attributes. Iris’s proprietary algorithms discover patterns and learn which attributes predict performance, then scores each candidate on how they compare to existing top performers. And, similar to a batting average for hiring managers, Iris also scores interviewers based on how their historic ratings and feedback correlated with hiring and performance outcomes.

MyPOV – A nice insight on how HireVue Iris is trying to solve the problem. What is not mentioned – but key to make this a very interesting analytical offering – are capabilities that were demoed to me back at the HireVue user conference (my takeaways here) in early June: The recruiter can improve analytical models by rating past hiring success – a key trust creating measure in my view – to get business users to trust the magic coming their way via an analytical application. And HireVue smartly provides a layered model delivery, starting with a default model, fine tuning that to an industry model and then all the way to a position model. The right approach to makes there is immediate value from analytical applications. Business users do not expect (some of them fear) for the analytical software to be right away better, but by easing them in to the software’s usage, when they can see that the software is adaptive, and learns (from them), they should come on board and comfortable using the analytical software.

And HireVue rightfully highlights the other perspective – the model can also be used to predict how thoroughly and ultimately successfully a recruiter works.

“Recruiters and hiring managers rely heavily on instincts, hunches and memory to choose the right candidates, but there isn’t a lot of data to help them predict who will become a top performer, or decide who should be interviewing candidates,” said Mark Newman, CEO of HireVue. “This could be the most important innovation in recruiting in the past 25 years. HireVue Insights analyzes over 100,000 times more data than a resume, all within the context of your organization, your positions and your feedback. It gets smarter over time to become your own personal data-driven hiring model.”

MyPOV – Well said. Not sure HireVue needs to stretch the 100k more – assuming this is the math behind the 2-4kb of the average resume vs. the average length of the interview. But at the end it does not matter – as long as the Isis model can show a recruiter better candidates.

The data science team at HireVue worked closely with customers to develop and configure Insights to meet the unique needs of each company. Customers like Chipotle Mexican Grill and others are already realizing big improvements within their processes. […]

MyPOV – Good to see the model was not build in the data scientist’s ivory tower but with customers. Extra points for a well known brand like Chipotle.

Overall MyPOV

Well done by HireVue to apply BigData and (true) Analytics to a very hard problem, recruiting. It would be great to know what behavioral / body language etc. algorithms HireVue might be using to skim through the video file, but understandably that is proprietary. With end user feedback consideration and stepwise model progression HireVue has implemented two key mechanisms that are important for analytical application success.

Now we can only wish HireVue and their customers luck in the early phase to have the successful showcases everyone hopes analytical software will deliver. The good news is that from interacting with the HireVue analytical brain trust at the user conference, they have the ability to address and fix things quickly - should that be necessary. And then it would be great to consider model thrashing and multi-model decision making – not just using the powerful and pretty ubiquitous scoring mechanisms. But one step at time.




More on HireVue



  • First Take - 3 Takeaways from HireVue Digita Disruption Conference - Day 1 Keynote - read here



More on Recruiting


 
  • Musings - How Technology Innovation fuels Recruiting and disrupts the Laggards - read here
  • Musings - What is the future of recruiting? Read here
  • HRTech 2014 takeaways - Read here.
  • Why all the attention to recruiting? Read here.

And  more on Payroll:




  • Could the paycheck re-invent HCM – yes it can – read here.
  • And suddenly, payroll matters again! Read here.

Find even more coverage on the Constellation Research website here.

 

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One Week Remaining to Apply for the SuperNova Awards

One Week Remaining to Apply for the SuperNova Awards

Supernova Award LogoDeadline to apply for the SuperNova Awards is August 1, 2014

This is just a little reminder that the deadline to apply for the 2014 SuperNova Awards is fast-approaching! All applications submitted will be evaluated by the SuperNova Award judges - a group comprised of the most influential thought leaders and journalists in enterprise technology. 

The SuperNova Awards are the first awards to recognize leaders in disruptive technology. If you're driving business model transformation via disruptive technology we want to hear your story!

Experiencing writer's block? Here are a few resources to get the juices flowing:

What to Expect When Applying for the SuperNova Awards - the application

What to Expect When Applying for the SuperNova Awards - selecting a category

2013 SuperNova Award Winners 

General Information + FAQs

 

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News Analysis – SAP Commits to CloudFoundry and OpenStack – Key steps, but what is the direction?

News Analysis – SAP Commits to CloudFoundry and OpenStack – Key steps, but what is the direction?

We take a look at the SAP press release from July 22nd(it can be found here) in our usual commentary style.

 

Here we go:

PORTLAND, Ore. — July 22, 2014 — SAP SE (NYSE: SAP) is committed to an open platform for customers and partners to run their businesses in real time in the cloud. SAP today announced that it has become a sponsor of two key open source communities: Cloud Foundry®, the industry-leading open platform-as-a-service (PaaS), and the OpenStack foundation, delivering the industry-leading open infrastructure-as-a-service (IaaS). In addition, SAP announced new cloud-based developer tools SAP HANA® Answers and SAP® River Rapid Development Environment. The announcements were made at the O'Reilly OSCON Open Source Convention, held July 20-24 in Portland, Oregon.

“The developer and open source community are key to breakthrough technology innovation,” said Bjoern Goerke, executive vice president, Products and Innovation Technology, SAP SE. “Through the CloudFoundry and OpenStack initiatives, as well as new developer tools, SAP deepens its commitment to the developer community and enables them to innovate and code in the cloud.”

MyPOV – There have been rumors and half clear news around SAP endorsing OpenStack and Cloud Foundry – this one clarifies, formalizes the direction. Both announcements are not surprises, the real question is – what took SAP so long to formalize these: I had the chance to meet Bjoern Goerke the other week in Walldorf and my impression is that there is more of a push towards an openness in regards of Open Source and related initiatives with large mindshare and probably industry leading position like OpenStack and Cloud Foundry. My main takeaway of meeting Goerke was that it certainly has helped his understanding of customers and deployment methodologies serving a sting in IT as SAP CIO. Good for SAP customers and SAP.

And while it is pretty clear what SAP could and needs to do with OpenStack – it is more of an open process with Cloud Foundry. SAP has its own ambitions around creating its own programming language (with River – my takes are here) on the other side of the spectrum is the full endorsement similar to what IBM has done with BlueMix (my takeaways on the launch here). In the middle of that spectrum could be being a good technology provider and e.g. allow for Cloud Foundry Applications to use HANA, maybe BI tools etc. 

Fostering Innovation with Cloud Foundry
Cloud Foundry is the industry-leading open PaaS fostering innovation in the industry. As an announced Platinum Member of Cloud Foundry™, SAP is actively collaborating with other the founding members to create a foundation that enables the development of next-generation cloud applications. As initial steps of the Cloud Foundry collaboration, in recent months SAP announced the code contribution
and availability of a Cloud Foundry service broker for SAP HANA. Developed in close association with Pivotal and available as open source on GitHub, the service broker will allow any Cloud Foundry application to connect to and leverage the in-memory capabilities of SAP HANA.

MyPOV – Well ok here it is. In my view that is too conservative for SAP potentially – as it may well have to endorse Cloud Foundry beyond this point. SAP customers may use Cloud Foundry more than SAP may like – and with that force SAP to open up its future ‘simple’ S Suite to Cloud Foundry PaaS projects. So the relationship of Cloud Foundry will be a marker on the SAP PaaS / tool strategy in regards of how SAP sees its chances to create (and keep for ABAP) and grow a developer community around SAP products and tools. Personally I remain skeptical – as blogged here. On the flipside SAP could well come up soon with the use cases that justify the proprietary nature of River with productivity gains in the problem domain (most likely business applications) that it tries to address. Similar to Salesforce.com that justifies its APEX tools / platform and environment with the productivity gains to build enterprise applications.

SAP Sponsors the OpenStack Foundation
SAP is committed to an open cloud platform that will meet the needs of its customers and partners. To this end, SAP will act as an active consumer in the OpenStack community and make contributions to the open source code base. In addition, SAP has significant expertise in managing enterprise clouds, and its contributions will focus on enhancing OpenStack for those scenarios.  Since SAP is leveraging OpenStack and Cloud Foundry for its platform, developers, customers and partners will be able to take advantage of the latest cloud technologies.

MyPOV – An overdue move by SAP. OpenStack is pretty much the only option for data center virtualization for SAP – unless it wants (or needs to) endorse the GAMO (Google / Amazon / Microsoft / Oracle) cloud vendors. But that is not in SAP’s immediate interest. If SAP becomes a full hearted contributor to OpenStack it will only help OpenStack – as SAP will bring a much needed enterprise application perspective to the consortium. Key cloud application problems like data residency, data masking etc. that are not addressed in the overall industry could be tackled. But like every OpenStack member, SAP will need to decide if it wants to contribute to the group – or keep vital, differentiating capabilities to itself…

Closer to the datacenter this will give SAP more options on the hardware side as all major hardware vendors support OpenStack (even SAP foe Oracle by now). SAP could be (with other large users) a welcome force to keep OpenStack standards from fragmenting as we have seen it with UNIX and Linux before. A more ambitious OpenStack strategy – that may well be in the books for SAP – would be to get its own OpenStack distribution. SAP certainly has the load and market presence for business applications to try to pull this off.

P.S. The header says ‘SAP sponsors OpenStack Foundation’ – but then never elaborates where this sponsorship is going, mainly what level SAP would select with OpenStack.

The new open source partnerships are a significant step in SAP’s strategy to provide an open technology platform and deepen its commitment to the developer community. SAP recently announced an agreement with Databricks — the company founded by the creators of Apache Spark — to deliver a Spark distribution for integration with SAP HANA platform that is based on Apache Spark 1.0. In December 2013, SAP announced contributions to the open source community, such as the SAP HANA database client via GitHub site that enables developers to efficiently connect Node.js applications to SAP HANA. Also, SAP contributed key portions of the SAPUI5 framework as open source code on the GitHub site under an Apache Version 2.0 license.

MyPOV – The partnership with Databricks around Spark is an important step as it makes Hadoop accessible in a performant way for HANA developers. But it is a ‘co-existence’ strategy of doing HANA and Hadoop – and SAP remains one of the few vendors out there doing this (e.g. both SAS and Teradata have moved off the ‘co-existence’ strategy remarkably). It is encouraging to see from my meetings in Walldorf this week that the other way around – of bringing Hadoop style (ok Spark) queries into HANA. In my view the relationship between HANA and Hadoop needs to be an equal peer relationship, in order to bring the enterprise side of data (granted – RAM like fast) into the (ever getting faster) Hadoop queries. The key learning is that the real insights are in bringing the structured (HANA) data and the unstructured (Hadoop) data - not the other way around.

And certainly kudos for SAP to contribute to Open Source for node.js and the addition of the SAPUI5 framework (wondering on the uptake / success here).

New Cloud-Based Developer Tools
SAP announced new cloud-based developer tools aiming to enable developers to easily start building applications on top of SAP HANA Cloud Platform, the in-memory PaaS offering from SAP, enabling customers and developers to build, extend and run applications on SAP HANA in the cloud. SAP HANA Answers is a knowledge hub website for developers providing fast access to SAP HANA information and expertise in the cloud. Via the SAP HANA Answers plugin, the site is directly accessible from the SAP HANA Studio, an Eclipse-based integrated developer environment (IDE) for administration and end-to-end application and content development for SAP HANA. SAP HANA Answers is a single point of entry for developers to find documentation, implement or troubleshoot all things SAP HANA. As part of creating a rich developer experience, in June the company announced the beta release of SAP River RDE as part of SAP HANA Cloud Platform. Developers can get started easily with free trial versions for the SAP HANA Cloud Platform here.

MyPOV – Good to see SAP using the PaaS term now, though stumbling the in memory PaaS offering for the first time, may well have been my oversight. SAP needs to make the HANA Cloud Platform (HCP) a success if it really wants to get developer mindshare. Enabling partnerships – or even using large PaaS offerings like CloudFoundry would be a key step. As or the River RDE – I remain skeptical till I have seen the productivity justification of learning, using and honing skills in a new programming language – vs. e.g. Java and other popular Java byte compatible languages and frameworks.

Bottom Line

Good to see SAP clarify relationships with two key cloud Open Source players – OpenStack and CloudFoundry. But many more questions remain. SAP needs to describe (and find) is strategy in regards of OpenStack (just a participant or a key contributor) which goes hand in hand with its datacenter virtualization and management strategy. As for CloudFoundry SAP first needs to clarify what the moving parts are – as there could be multiple products and with that continuums that SAP could play in regards of how ‘intense’ the CloudFoundry embrace is. But in fairness to SAP – first steps need to be taken first – and even if you want to run – the first steps are slow and small (at least at my age). First steps set a direction though and many will be watching where the SAP run with Open Source will head to.

 

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News Analysis: Going Deeper Into The Apple And IBM New Business Model Alliance

News Analysis: Going Deeper Into The Apple And IBM New Business Model Alliance

Global Partnership Signals Expansive View Of Digital Business Disruption

@rwang0 Apple + IBM

On July 15th, 2014 IBM’s Ginni Rometty and Apple’s Tim Cook announced in Cupertino, CA a strategic partnership to transform enterprise mobility (see Figure 1).  IBM has committed up to 100,000 employees to the initiative.  Apple has not disclosed its investment effort.  The announcement, made at Apple’s Infinite Loop HQ, addressed four strategic joint initiatives between Apple and IBM that enterprise leaders should watch carefully:

  • IBM will build a new class of industry specific enterprise solutions. IBM intends to build more than 100 MobileFirst enterprise solutions including native apps.  These applications will be built native for iPhone and iPad.  The applications will include industry specific solutions that take advantage of IBM’s big data and analytics prowess. Key components include iOS apps, ERP for iOS, and app integration and management.

    Point of View (POV): In conversations with Fred Balboni and Marie Wieck of IBM, the senior executives hinted at a predictive component to these new class of enterprise applications.  Constellation believes these will take advantage of contextual features in iOS 8 such as messaging, enterprise management, and notifications that will be released Fall 2014.   In addition, the new SDKs for iHealth and iHome present new opportunities for patient care and potentially building management at the enterprise level.
  • IBM will deliver a set of mobile management services optimized for the iOS and iCloud. IBM Intends to deliver not only device management, but also security, mobile integration, and analytics for enterprise Apple customers through a MobileFirst Platform for iOS.  Key development platform capabilities from integration, analytics, cloud storage, and workflow will come from IBM’s Bluemix Mobile for iOS.  IBM MaaS360 for iOS will provide  mobile device management capabilities in security, device management and apps catalog.

    (POV): Constellation estimates that the market share of enterprise iOS in North America is well over 80% versus other devices in the Global 2000 sized companies.  IBM has the opportunity to help Apple address many enterprise security concerns.  While Apple is not exclusively standardizing on IBM’s mobile first offerings, the close relationships should give mobile management competitors some heart burn.  IBM is Apple’s preferred partner.  That being said, Apple may want to partner more closely with device manufacturers attempting to address the enterprise class security concerns CIO’s and Chief Security Officers (CSO’s) have raised with bring your own device (BYOD) programs.  IBM is also free to partner with other manufacturers such as Samsung or Blackberry.
  • IBM will provide enterprise class AppleCare services. IBM Global Technology Services will provide AppleCare service and support offerings with technical advocates and 2 to 3 years of coverage.  Support services include 24 x7 English phone and email for end users, toll free calls routed to Tier 2 phone advisors, 1 hour IT level support for P1 tickets, fee-based, technical onsite support. On the service side, IBM will provide on-site repair/replacement for Mac and iOS, consistent service experience, replacement of iOS device coverage, service and support activity reporting. IBM will deliver on behalf of Apple customer services such as device activation.

    (POV): Apple’s Achilles heel comes from the inability to service enterprise customers.  Today, customers sign up for joint venture or show up to the Apple Store Genius Bar for support. Corporate customers expect a more comprehensive capability and IBM has a track history of delivering in the enterprise.  IBMs expertise from the PC days and support of Lenovo will prove reassuring to enterprise accounts.
  • IBM will provide logistics expertise to apple. IBM Global Services will deliver supply, secure and activate, and management services.  Customers can  buy, finance and lease through IBM Global Finance.

    (POV): The last leg of the enterprise experience is the supply chain logistics and procurement.  Through the Emptoris assets, IBM Global Services, and IBM Global Finance, clients can procure Apple products the same way they would IBM hardware.  Enterprise procurement officers will find comfort with this approach versus Apple’s currently byzantine approach.

Figure 1. IBM CEO Ginni Rometty and Apple CEO Tim Cook at 1 Infinite Loop In Cupertino, CA

@rwang0 @tim_cook @ginnirometty Apple IBM

The Bottom Line: Digital Business Transformation Requires Co-Innovation And Co-Creation At Scale

The IBM and Apple global partnership may surprise for many companies and industry watchers. Just 30 years ago, the two companies fostered a bitter rivalry in the personal computing wars.  However, Apple’s strengths in consumer and IBM’s expertise in the enterprise create a unique win-win opportunity to take IBM’s big data and analytics expertise, mobile management capabilities, and logistics prowess and combine them with Apple’s enterprise market share penetration, new iOS 8 capabilities, and desire to create digital business models in new industries.

Given the public and current challenges IBM faces on meeting EPS, this deal should provide massive benefits for customers and shareholders for the mid to long-term.  Apple customers should rejoice that an enterprise option will exist with a partner who lives and breathes enterprise.  While competitors such as Google and Microsoft will most likely respond with similar announcements, customers are the primary beneficiary of this focus on the enterprise.  More importantly, the long term ramifications in providing new vertical solutions creates new possibilities to co-create and co-innovate in digital business.

Your POV.

Will your organization look to IBM as the link to enterprise for Apple?  What do you think of the partnership with IBM and Apple?  How will this change your mobile strategy? Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your mobility and Digital Business transformation efforts.  Here’s how we can assist:

  • Assessing mobile readiness
  • Developing your digital business strategy
  • Vendor selection
  • Implementation partner selection
  • Connecting with other pioneers
  • Sharing best practices
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Related Resources

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 – 2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on an a la carte basis or join the Constellation Customer Experience!

The post News Analysis: Going Deeper Into The Apple And IBM New Business Model Alliance appeared first on A Software Insider's Point of View.

 

Tech Optimization New C-Suite Innovation & Product-led Growth IBM AR Leadership Chief Experience Officer

Personal Log: Social Media Detox, Not Sure I Like It

Personal Log: Social Media Detox, Not Sure I Like It

The Great Fire Wall Is Alive And Well

This morning I arrived in Beijing, China. It’s my first visit to the Chinese capital and I’m excited to speak about innovating in the Cloud at Oracle’s Cloud World event (see Figure 1). Upon arrival, I went through my usual motions of logging in to wifi, taking pictures and tweeting out.  The only challenge, China’s Great Internet Fire Wall was up and running.  I quickly found out that I couldn’t tweet, post a picture on to Flickr, search on Google, and even view a YouTube video.  Every search on the web felt like parental controls had been applied.  I was frustrated. My ability to connect with the digital world had been taken away from me.

Figure 1. Oracle’s Cloud World Beijing Kicks Off July 24th At The China World Trade Center

@rwang0 Oracle Cloud World Beijing

Like any connected digital citizen, I did the next best thing I could with my free time. I cleaned out the 457 emails in my inbox.  I at least had email service.  In fact, I was getting 40 mbps download speed.  After flirting with zero-inbox for about an hour, I got bored.   Not being able to scan TweetDeck, I rediscovered Yahoo! and Bing.  (Off the record: both search engines still could use a lot of work).  I tried relighting my Weibo and Line accounts but realized I had no friends on those services.

Losing immediacy of my normal social channels forced me to spend more time on a task uninterrupted.  The circumstances reminded me of a time just five years ago where I wasn’t constantly engaged or from this perspective, distracted.  At first it felt good to have the time to think.  But not being able to engage was what drove me nuts.

The Bottom Line: The Predisposition To Be Social Is Inherently Human

All i can say is I’m not sure I like being disconnected.  I’m not sure I like not having immediacy.  In fact, I hate feeling disengaged.  With just 18 hours to go in Beijing, I can tell you, I can’t wait to get to Singapore where the great firewall is no longer up and get back to being connected and engage. Till then, I’ll be twitter silent.

@rwang0 Hazy Beijing

Your POV.

Have you been in China?  Do you feel isolated or do you use the government approved social media sites?  Any tips for tunneling out?  Thanks in advance for your feedback. Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

Please let us know if you need help with your Digital Business transformation efforts. Here’s how we can assist:

  • Developing your digital business strategy
  • Building a Digital ARTISAN program
  • Connecting with other pioneers
  • Sharing best practices
  • Vendor selection
  • Implementation partner selection
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 -2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on an a la carte basis or join the Constellation Customer Experience

The post Personal Log: Social Media Detox, Not Sure I Like It appeared first on A Software Insider's Point of View.

New C-Suite Future of Work Sales Marketing Data to Decisions Innovation & Product-led Growth Tech Optimization SoftwareInsider Marketing B2B B2C CX Customer Experience EX Employee Experience AI ML Generative AI Analytics Automation Cloud Digital Transformation Disruptive Technology Growth eCommerce Enterprise Software Next Gen Apps Social Customer Service Content Management Collaboration Machine Learning LLMs Agentic AI Robotics HR HCM business Metaverse developer SaaS PaaS IaaS Supply Chain Quantum Computing Enterprise IT Enterprise Acceleration IoT Blockchain CRM ERP Leadership finance Healthcare VR CCaaS UCaaS M&A Enterprise Service Chief Customer Officer Chief Marketing Officer Chief Executive Officer Chief Information Officer Chief Technology Officer Chief Data Officer Chief Digital Officer Chief Analytics Officer Chief Financial Officer Chief Operating Officer Chief Revenue Officer Chief Information Security Officer Chief Experience Officer

As AWS dominates, Rackspace grows, and IBM, Microsoft and Cisco arrive by year end, does Australia need a sixth global IaaS provider

As AWS dominates, Rackspace grows, and IBM, Microsoft and Cisco arrive by year end, does Australia need a sixth global IaaS provider

1

AWS currently is the dominant provider of IaaS in Australia from a revenue, perception and capability perspective. Its connection with the market has been nothing short of extraordinary. In a recent capioIT client meeting, we saw a client looking as if the weight of the world had been lifted from his shoulders. The simple reason, his board had finally approved use of AWS. Not the cloud, not IaaS, but AWS.

He is not alone. Virtually every major private sector organisation in Australia, and an increasing number of public sector authorities and agencies that we meet with are at the minimum considering AWS and IaaS for many and varied workloads. Of course Rackspace has been in Australia for longer than AWS, and has had success, albeit constrained at times as it pursues a different service model to AWS.

Not surprisingly, the public and hybrid cloud provider market has long noted the geographic, compliance, security and business benefits of locating data centres in Australia. The investment in Australia by global IaaS providers is accelerating at a rapid rate.

By the end of 2014, IBM IaaS subsidiary SoftLayer would have opened two locations in Sydney and Melbourne, Microsoft Azure will be up and running and the Cisco Intercloud run data centre that Telstra is building will be also operational.

As a result by Christmas, Australia will have five global cloud and IaaS providers. This is not even considering the smaller Australian providers, (who typical to Australian enterprise and government IT) is playing a secondary competitive role, as well as traditional IT Services providers such as Dell, HP and Fujitsu who have missed the market significantly. Dell has talked about building a data centre in Australia for approximately 3 years without an announcement let alone turning over a shovel of dirt.

Public and private sector organisations in Australia will adopt a hybrid cloud model, private clouds and even traditional outsourcing models are not disappearing. What this growth and investment does mean is that the opportunity for latecomers to the market is increasingly limited.

The question becomes one to understand if there is an opportunity for Google to offer compute services with a local data centre, or to rely upon Taiwan and Singapore or the US as locations. Similarly VMware have announced a Japanese location to complement the UK and US, but are considering Australia without committing publically to a timeframe.

The bottom line is that the market is increasingly crowded. capioIT believes that long term there is only room for 4 global IaaS providers. AWS will be one, Microsoft Azure most likely another and the rest will have to fight it out or consolidate. Australia may be an early location for the fever pitch battle for the future of IaaS. We will watch with some excitement from the sideline.


Tech Optimization Innovation & Product-led Growth Future of Work SaaS PaaS IaaS Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service Chief Information Officer Chief Technology Officer Chief Digital Officer Chief Data Officer Chief Analytics Officer Chief Information Security Officer Chief Executive Officer Chief Operating Officer

IBM and Apple – Enabling the Individual Enterprise

IBM and Apple – Enabling the Individual Enterprise

1

Much has been written about the announcement by IBM and Apple around their announcement of a partnership to increase enterprise mobility outcomes for organisations of varied size, industry and geography. Clearly it is seen as a positive move for both organisations and if executed upon will transform enterprise mobility.

Three points that have been missed by many commentators are critical.

The first is execution. All partnerships only show value when the parties are able to execute for real clients and this is no exception. If the partnership is simply a signed photo-op between Armonk and Cupertino then it is simply a hollow announcement. What will matter is how Apple and IBM execute the relationship on the ground in all the territories that it operates from Sydney to Santiago, Singapore and Shanghai. Local subsidiary politics and culture will need to be pushed to the side to allow clients to benefit from an integrated localised execution.
The second point relates to the apparent shock that IBM and Apple are working together on the basis of a Super Bowl advertisement that ran in 1984. Corporate antagonism may linger, but deals and pragmatism rule organisations such as IBM and Apple. A two second web search will inform that the two firms have actually worked in a client/provider basis for several years. Until recently selling off its Call Centre BPO business, IBM provided call centre support for Apple customers in the Asia Pacific region.
Third is the vision.

Clearly Apple brings the device and usability. IBM brings the enterprise and analytics. The ability to put the full power of organisational information in the hands of a democratised level of employees and users is where the two firms hope that the “Individual Enterprise” will be created. Faster and more accurate business decisions, collaboration, and organisational “hustle” is the potential outcome.

If this can be executed at the client and market level then the real value can be created for organisations. If it is built, structured and contracted by head office then it will be another case of potentially revolutionary technology partnerships dying as a result the typical technology dysfunction. The answer lies with Apple and IBM

 


New C-Suite Tech Optimization Innovation & Product-led Growth IBM AR Chief Customer Officer Chief Executive Officer Chief Information Officer

News Analysis: Netsuite Acquires Venda For Digital Commerce And EMEA Expansion

News Analysis: Netsuite Acquires Venda For Digital Commerce And EMEA Expansion

Netsuite Sees Venda As Key To EMEA Expansion

On July 17th, 2014, San Mateo, CA based NetSuite announced the acquisition of London based Venda for an undisclosed sum.  Since General Manager Andrew Lloyd’s arrival in January 2011, NetSuite has made several acquisitions to bolster its standing in the world of Matrix Commerce with OrderMotion in May 2013 for order management expertise and Retail Anywhere in January 2013 for multichannel commerce.  Customers and prospects should care about the deal because:

@rwang0 Netsuite Venda

  • NetSuite gains an EMEA presence. Venda brings over 75 customers mostly based in EMEA to NetSuite.  Notable brands include Arsenal Football Club, BBC Worldwide, The British Museum, JVC, Laura Ashely, Metropolitan Museum of Art, McLaren Automotive, Orange, Sharp, and Tesco.

    Point of View (POV): Venda’s micro vertical specialization includes key areas such as apparel/accessories, art galleries/museums, consumer electronics, pharma/beauty products, specialty retail, sporting, and telecom/media.  The deep focus on micro-verticals
  • Venda adds matrix commerce credibility to NetSuite. Venda’s Convergent Commerce approach addressed many of the key matrix commerce components of any channel, demand signals, supply chains, digital enablers, and analytics (Figure 1).  While not perfect, customers chose Venda over other options for a more complete digital commerce solution and vertical expertise.  Venda also offered comprehensive ecommerce design, build, operational and support services,

    (POV): Customers seeking a more robust offering across all touch points should consider NetSuite Suite Commerce. The solution addresses complex business models for (B2B, B2C, B2B2C, P2P, etc.).  Constellation sees Venda as two tier Matrix Commerce offering with more advanced customers evolving to NetSuite Suite Commerce.

Figure 1. Venda’s Convergent Commerce Approach Provided Many Matrix Commerce Requirements

@rwang0 Venda Convergent Commerce
Source: Venda

The Bottom Line: The Goal Must Be Campaign To Commerce Not OmniChannel

As vendors seek to build out the key components of matrix commerce, customers and prospects can expect continued consolidation in the market. However, the goal isn’t just better commerce or order management. The vendors with a long term vision must build out the campaign to commerce capability. Why? Organizations and brands no longer sell products nor services.  Customers are buying experiences and outcomes.  This requires design thinking around the overall buyer experience.  The shift from selling products to keeping brand promises requires solutions that deliver end to end campaign to commerce.  Vendors who can deliver on marketing, sales, service, and commerce will win.  Netsuite’s acquisitions and SuiteCommerce offerings hint at this understanding of the matrix commerce requirements (see Figure 3).  Time will tell if they build out or acquire the full matrix commerce road map that customers seek.

Figure 3. Components Of Matrix Commerce Support A Buyer Centric Design

@rwang0 2014 Matrix Commerce

Your POV.

Ready for matrix commerce?  Are you a Venda or NetSuite customer?  Do you see synergies in this acquisition?  Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

Please let us know if you need help with your Digital Business transformation efforts. Here’s how we can assist:

  • Developing your digital business strategy
  • Building a Digital ARTISAN program
  • Connecting with other pioneers
  • Sharing best practices
  • Vendor selection
  • Implementation partner selection
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing
Resources

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 -2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on an a la carte basis or join the Constellation Customer Experience.

 

The post News Analysis: Netsuite Acquires Venda For Digital Commerce And EMEA Expansion appeared first on A Software Insider's Point of View.

 

Matrix Commerce Sales Marketing Revenue & Growth Effectiveness Next-Generation Customer Experience New C-Suite Innovation & Product-led Growth Data to Decisions Tech Optimization Future of Work netsuite SoftwareInsider Supply Chain Automation Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software IoT Blockchain ERP Leadership Collaboration M&A ML Machine Learning LLMs Agentic AI Generative AI Robotics AI Analytics B2B B2C CX EX Employee Experience HR HCM business Marketing Metaverse developer SaaS PaaS IaaS Quantum Computing Growth eCommerce Next Gen Apps CRM finance Social Healthcare VR CCaaS UCaaS Customer Service Content Management Enterprise Service Chief Customer Officer Chief Executive Officer Chief Marketing Officer Chief Digital Officer Chief Data Officer Chief Experience Officer Chief Revenue Officer Chief Supply Chain Officer Chief Information Officer Chief Technology Officer Chief Analytics Officer Chief Financial Officer Chief Operating Officer Chief Information Security Officer

Constellation Announces SuperNova Award Judges

Constellation Announces SuperNova Award Judges

SuperNova award logoSuperNova Award judges comprised of technology luminaries and thought leaders

SAN FRANCISCO, CA, July 21, 2014—Constellation Research, Inc. (@ConstellationRG), the research and advisory firm helping clients dominate digital disruption through business models and disruptive technologies announced today the judges for Constellation’s SuperNova Awards for leaders in disruptive technology. The judges of the fourth annual SuperNova Awards, selected for their influence and accomplishments in enterprise technology, will evaluate applications against a vigorous set of criteria that emphasizes real-world applicability. The judges will evaluate all applications, and select applicants who embody the SuperNova Award spirit of innovation, overcoming adversity, and disruptive technology-driven business model transformation to advance to the finalist round.

A list of SuperNova Award judges can be found here: http://constellationr.com/events/supernova/2014/judges

The SuperNova Awards

The 2014 SuperNova Awards will recognize seven technology leaders in the following categories:

  • Consumerization of IT & The New C-Suite
  • Data to Decisions
  • Digital Marketing Transformation
  • Future of Work
  • Matrix Commerce
  • Next Generation Customer Experience
  • Technology Optimization & Innovation 

Interested parties should submit applications for the Awards here: http://constellationr.com/events/supernova/2014

Tips for submitting a successful application can be found here: http://constellationr.com/content/what-expect-when-applying-supernova-award

Rewards Include Research and Invitation to Connected Enterprise

Finalists in each category will be awarded one complimentary ticket to Constellation's Connected Enterprise.  Finalists will receive VIP admission to the event and may be selected to share their implementation story on a panel at Connected Enterprise.

Winners in each category will win a one-year “Research Unlimited” subscription, which includes access to all Constellation research and premium content. Constellation’s “Research Unlimited” subscription is valued at $120,000.

Awards Ceremony

The SuperNova Award Winners will be announced live, on stage, at the SuperNova Awards Gala Dinner on October 29, 2014 on the first night of Constellation's Connected Enterprise.

Timeline

·      May 27, 2014 application process begins. Submit applications here: http://constellationr.com/events/supernova/2014

·      August 1, 2014 last day for submissions. Judges select finalists.

·      August 22, 2014 finalists announced and invited to Connected Enterprise.

·      September 8, 2014 voting opens to the public

·      October 1, 2014 polls close

·      October 29, 2014 SuperNova Award winners announced at the SuperNova Awards Gala Dinner, held the first night of Constellation’s Connected Enterprise innovation summit.

Constellation Research encourages all technology leaders and early adopters to submit an application for the SuperNova Awards. More information about the awards can be found here: http://constellationr.com/events/supernova/2014

Constellation Research, Constellation SuperNova Awards, Constellation Orbits, Connected Enterprise, Constellation Cosmos, and the Constellation Research logo are trademarks of Constellation Research, Org. All other products and services listed herein are trademarks of their respective companies.

Press Contacts:
Contact Courtney Sato at [email protected] for interviews with analysts and Orbits members.

Sales Contacts:
Contact our sales team at [email protected].

 

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Sales Marketing Innovation & Product-led Growth Supernova Awards AR Executive Events Chief Customer Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer