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Microsoft really wants to make developers' lives easy

Microsoft really wants to make developers' lives easy

We had the opportunity to attend Microsoft’s Build conference in San Francisco. The conference is targeted at developers and development managers using Microsoft tools and technology stack. As traditional the conference sold out quickly and was as well attended as last year. Comparing it with other events held at Moscone (West), we can say that Microsoft attracts probably the biggest developer audience, especially considering international aspects…. In less than half a day I could hear all 5 other languages I speak on many occasions. But San Francisco was just the kickoff to an impressive 25 city world tour.

 
 

The leitmotiv of the conference was all about developer enablement on innovative platforms. Microsoft CEO Satya Nadella went all the way back invoking the first Microsoft product – Basic – to exemplify that making developers productive is in the Microsoft DNA. But developers only build on platforms that are popular and that can monetize their work. So Nadella shared that Microsoft wants to see 1B Windows 10 devices 3-4 years after the launch.

Microsoft announced a ton of really interesting things, so very tough to select the Top 3 – but here you go:

Azure becomes the intelligence cloud – Microsoft has built out Azure to 19 regions, Guthrie said that over 1M servers now make up Azure and Microsoft will keep investing billions into the platform. Almost no surprise – Docker runs on Azure now – demonstrated by Russinovich. ‘salvaging’ a .Net application running in Docker on a Windows machine. And the same runs on Docker on Linux. So the formerly exclusive to Windows .Net runs now on Linux and Mac (preview for now). The benefit for developers is that they don’t need to rewrite .Net apps, of who often code and details are no longer as present. Instead of that Microsoft wants them to build new applications. For instance using the new Azure App Service, an improved SQL Server and more.
 
Azure stats shared at Build 2013-2015
SQL Server (or is it Azure DB?) grows up – Good to see Microsoft not forgetting that most enterprise applications need a RDBMS at some point, and Microsoft keeps investing into SQL Server. Guthrie shared that SQL Server DBs are created (and taken down) at a rate of 160k DB a day. Among many innovations the SQL Server elastic pool was the most exciting enhancement from my perspective. Azure uses an elastic data base pool, Microsoft said it uses machine learning to create a resource pool to pick the right resources, a huge de-mystification of the resource pool creation. Sizing is no longer a critical design step, but Azure will size database up and down. That elasticity is key for cost savings and performance and makes the capability critical for next generation applications. Elastic Database query across databases in the resource pool is shipping as a beta in a few weeks from now. 
 
The Azure Data Lake
On the BI / Analytics side Microsoft announced SQL Data Warehouse, creating the foundation for more advanced analytical services. SQL Datawarehouse can scale up and down dynamically, and it is easy to integrate all sorts of data (Guthrie mentioned SAP and Dynamics). Valuable code creating insights gleaned from machine learning can be wrapped as an API and made available via the Azure App Service. And Microsoft is certain that SQL Data Warehouse is more elastic than its major competitor, AWS Redshift. 
 
All Azure Analyic Services
And of course no conference without IoT – the coolest example was the NFL. Microsoft also announced the Azure Data Lake service, a feature rich version 1 to create the base for IoT projects. It exposes data via HDFS, opening itself to standard Hadoop jobs. It also supports Hadoop clusters built with Cloudera, Hortonworks and Pivotal. 
 
The Windows Universal App
Windows 10 makes Windows different – Nadella was clearly proud of the latest version of Windows, which also is now becoming one single platform, updated and run as a service with a unified access and delivery to platform features and code constructs build on top of Windows 10. The appeal to developers per Myerson was to make Windows 10 the most innovative platform to build applications on, mentioning Cortana intelligent voice recognition service, and e.g. the new Hololens experience. And the Universal Windows App that delivers the same binary across all the different Windows powered devices. Microsoft has thought this through, as it announced carrier billing, already integrated with 90 carriers. Enterprises will appreciate the creation of a Windows Store for Business. And Microsoft thinks that 3-4 years after the launch of Windows 10 there will be more than 1 B Windows 10 devices out there – eclipsing both the Apple (iOS) and Google (Android) ecosystems as Microsoft shared its ambitions. Microsoft created 4 new types of Windows applications: The first being web sites, with the capability to re-use existing code. And Win32 and .Net code will run on Windows 10 too. The coup is that Android applications can also run on Windows 10, using (my guess) and Android player, but also Java and C++ applications. And finally ObjectiveC applications can run (re-compiled) on Windows 10, too.
 
The 4 Applications that will power Microsoft to 1B Windows 10 devices

Analyst Tidbits

  • Office goes standard to become a platform – Office gets easier to integrate and to add integrations, as Microsoft exposes unified APIs to Office, including group and security access. The Me-token is a powerful concept to get data out of Office in an easy way. My guess is that Microsoft is opening up APIs it has built for the Office Graph (aka Delve, aka Oslo). . It was a positive surprise that the Graph can now be extended by 3rd parties, one of them being Skype.
An improved Windows Store for Business
  • Windows 10 - it is Windows but it is different – The Start menu is back, tiles are becoming livelier, translucency from Windows 7 is back and more features are showing that Microsoft is working hard to undo errors from the past. Dynamic app aging is a nice feature, lock screens become more personal. And Microsoft re-uses what works, Bing quality like pictures come to the Windows lock screen, with personalization. Continuum is a powerful new technology that allows to extend e.g. Windows Phone to HDMI connected displays. Thanks to the Windows Universal App technology, the same functionality as on a PC is available on the display, but only powered by the phone. The goal as Belfiore shared is that any display can become as powerful as a PC, but powered by a phone. 
 
The Start Menu is back!
    • Project Spartan becomes Edge – It was the honor to Belfiore to share the official name of the new browser in Windows10, now called Edge (bye bye Explorer). It is pretty cool that Microsoft writes Edge as a Universal Windows App – talking about drinking your own champagne. Belfiore shared that Explorer is being currently opened more than one billion times a day. And again along the lines of re-using other platforms code, Edge can leverage web extensions, e.g. Chrome extension, with only ‘minimal’ modifications. 
    The Edge differntiators 
     
       
      • Hololens changes the way we work – Mixing digital content into the real world is a very powerful concept, and the demos were convincing. The biggest advantage I thought is that every application in side of Windows can be pinned somewhere in the visual perimeter of a user. And yes – there is a holographic start menu. Read more on the Hololens in this separate blog post
       
      The Hololens demo
       

        MyPOV

        The Microsoft strategy to remain relevant and maybe win in the fight of the platform of the future is becoming clear, it is built on three pillars:

        Openness – Microsoft knows that it has for now lost the mobile race. It wants to attract developers by making it easy to bring non Microsoft code to the new Microsoft platforms, e.g. iOS and Android applications, Java code etc.

        Value creation – Microsoft wants to make it easy to re-use code and the Windows Universal Platform is the tool for it – build your code once, port it once and deploy it on any Windows device. Platform capabilities like the ones added to Azure, like Edge, like Continuum, like Hololens allow for platform differentiation that is intended to attract more developers and customers.

        Investment protection – There are platform changes ahead for Microsoft, but the vendor has understood well that it will be more successful when it can free as much developer’s capacity to build new applications on the new platforms. So not forcing existing Windows developers to go back to re-build applications is key and hence .Net applications keep running not just on Windows but other platforms, too. Nothing allows developers more to build new applications than giving them the most valuable resource of our age, time to build new things.

        Overall good progress by Microsoft and a good mix between organic platform innovation and growth, as well as a more aggressive stance towards competitors in order to win over developers. But Microsoft knows that ultimately money rules and needs to attract a larger platform that attracts developers through better monetization. But Microsoft has been playing catch up mode for most of the platform capabilities. It is only now catching up, but has created differentiators that are systemic, and allow for an optimistic outlook on Microsoft's future. The absence of a PaaS message and product is remarkable though.
         
        Finally the ambition to 1B devices is a lofty one, we will all be there to see if Microsoft will be reaching that goal 3-4 years from today. 


        More about Microsoft:
        • First Hand with Microsoft Hololens - read here
        • Event Report - Microsoft TechEd - Top 3 Enterprise takeaways - read here
        • First Take - Microsoft discovers data ambience and delivers an organic approach to in memory database - read here
        • Event Report - Microsoft Build - Azure grows and blossoms - enough for enterprises (yet)? Read here.
        • Event Report - Microsoft Build Day 1 Keynote - Top Enterprise Takeaways - read here.
        • Microsoft gets even more serious about devices - acquire Nokia - read here.
        • Microsoft does not need one new CEO - but six - read here.
        • Microsoft makes the cloud a platform play - Or: Azure and her 7 friends - read here.
        • How the Cloud can make the unlikeliest bedfellows - read here.
        • How hard is multi-channel CRM in 2013? - Read here.
        • How hard is it to install Office 365? Or: The harsh reality of customer support - read here.
        Find more coverage on the Constellation Research website here.
         

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        Customer Loyalty Does Not Equal Customer Advocacy

        Customer Loyalty Does Not Equal Customer Advocacy

        1
         

        Customer Advocacy

        “We have very loyal customers; we don’t need a customer advocacy campaign.” I’ve been in a senior sales and/or marketing position for more than 20 years and the one constant mistake I still see and hear is a lack of understanding in the difference between customer loyalty and customer advocacy.

        Making the distinction is not difficult.

        Customer loyalty is earned through consistently positive experiences with the brand’s product, customer service, value for price, etc. The net result is that customers are more likely to look to you first when in need of additional products and/or services, which increases the likelihood that they’ll purchase again.

        Customer advocacy is an action taken by existing loyal customers to promote a business or product to their colleagues and, more importantly, to encourage those colleagues to purchase as well.

        The key differentiation here is that strong customer loyalty will certainly increase repeat purchases from those customers but it does not guarantee an increase in qualified leads in the sales funnel.

        We’ve often heard the platitude: “It costs five times more to acquire a new customer than to retain an existing customer.” This is a long-held belief by business executives and as a result, much effort is placed into keeping customers happy and loyal, and rightly so. But is it being done for the right reasons?

        Customer Retention Isn’t Less Costly Than Customer Acquisition

        The Ipsos Loyalty group has debunked the theory that customer retention is less costly than customer acquisition.

        For this rule to be true, we must assume that existing customers will: (a) increase their level of spending at an increasing rate; (b) purchase at full-margin rather than discounted prices; and (3) create operating efficiencies for the business.  Their studies have proved these not to be universal truths.

        Further, the assumption that the advertising costs to earn a new customer are greater than those to keep existing customers happy is not accurate.  The problem is that advertising isn’t just about acquiring new customers anymore. Digital and social media marketing may have changed that forever; advertising and marketing is no longer just about lead acquisition, it’s about community building, online customer service, brand reputation management, etc. The marketing costs that are most often allocated to customer acquisition are, in reality, used to manage and encourage existing customers.

        Customer Loyalty Does Not Equal Customer Advocacy

        This blending of customer loyalty and customer acquisition further highlights the need to separate customer loyalty from customer advocacy campaigns but also to understand how they’re linked.

        Customer advocacy is the next stage in the customer lifecycle and one that too few businesses invest in. Loyal customers may be less swayed by competitive offers and may be less likely to abandon their brand-love when small customer service issues arise.However, that does not mean they will actively promote your business in order to improve the quality of your sales funnel.

        Customer loyalty can be earned by providing consistently positive customer experiences but for advocacy to thrive, the business must invest in what is best for the customer. Often this means that the corporate culture must change in order to change the customers’ view of their relationship with the brand.  Customers must no longer see and think “value for price” or “good customer experience” when they engage with the brand, they must feel that their patronage of your business is improving their lives and that the relationship forged with your business is a personal choice, not one of necessity.

        Exceeding Customer Expectations

        For brands with lower marketing budgets, a simple way of achieving customer advocacy is to understand that customer loyalty can be earned by meeting the customer’s expectations, whereas customer advocacy is earned by exceeding them.  What would it take to exceed those expectations? What campaigns and budgets are in place to understand what that really means to the customer? What efforts are being exerted to exceed those expectations once identified? How are they being measured?

        Referencing the Ipsos Loyalty study, we understand that that customer retention, while important, is not a business maker in and of itself.  It is, however, the best investment toward filling the new customer pipeline with more qualified and more convertible leads. Countless studies have proven that prospects referred by customers from a business with a high NPS or Net Promoter Score (those where the majority of existing customers rate their likelihood to recommend the business 9 or 10 out of 10), are more profitable and generate a higher lifetime value.

        Achieving a high NPS requires an investment in converting loyal customers to advocates and that means ensuring your marketing team understands the difference. Keeping customers happy and loyal is a good strategy, but not because they’re cheaper to keep than new customers are to acquire. Loyal customers must be managed along the customer lifecycle to the point of advocacy, at which point they ARE your new customer acquisition campaign.

        Sensei Debates

        Do customer loyalty and customer advocacy require independent campaigns and budgets?

        Share your thoughts in the comments below.

        Sam Fiorella
        Feed Your Community, Not Your Ego

         


        Next-Generation Customer Experience B2C CX Chief Customer Officer

        Book Summary: Lesson 1 From Disrupting Digital Business

        Book Summary: Lesson 1 From Disrupting Digital Business

        Kicking Off The Lessons Learned From Disrupting Digital Business

        As with the beginning of every revolution, those in the midst of it can feel it, sense it, and realize that something big is happening. Yet it’s hard to quantify the shift. The data isn’t clear. It’s hard to measure. Pace of change is accelerating. Old rules seem not to apply.

        Sometimes when you are in the thick of it, it’s hard to describe what’s happening.  In the case of digital business, these models have progressed over the past 20 years.  However, non-traditional competitors have each exploited a few patterns with massive success. However, as the models evolved, winners realize there are more than a handful of patterns.

        However, the impact is significant and now quantifiable with 52% of the Fortune 500 gone since 2000 and the average age of the S&P 500 company down from 60 years to a little more than 12 since 1960.  That is a 500% compression that has changed the market landscape forever in almost every industry.

        Over the course of the next 10 weeks, I’ll be sharing one lesson per week.  For traditional businesses to succeed, they will have to apply all 10 lessons from Disrupting Digital Business in order to not only survive, but also relearn how to thrive.

        Start By Transforming Business Models And How We Engage

        Lesson 1 From Disrupting Digital Business

        Digital disruption is more than just a technology shift. It’s about transforming business models and how we engage.  To succeed, we can’t just look at the latest cool set of technologies of the day.  We have to think bolder about transforming business models. This means understanding the one or two key metrics that a business must measure to ensure their success.

        For airlines, the key metric is revenue per passenger per kilometer not safety, customer satisfaction, nor on-time performance.  For professional services firms, the key metric is profit per employee, not average deal sizes nor certified professionals.

        This shift to understanding the business model is the heart of digital transformation.  However, success requires leaders to move beyond incremental innovation, which is what organizations normally do to push the next set of product improvements.   Transformational business models require out of the box thinking and the creative destruction of multiple business models.  I often use the iPhone as an example of a device that destroyed 27 business models. These are industries that will never recover from $400 digital camera makers, one-hour photo development, record stores, book stores, navigation GPS devices, thermometer manufacturers, watches, and yes, even the flashlight.

        Homework

        So, your homework for this lesson is to think about your core business model.  What metrics matter the most?  Once you’ve spent time prioritizing the one or two metrics that matter, focus on transformational innovation.  Keep in mind, the goal is to sketch out transformational business models and then find the supporting technologies.   Technology for technology’s sake is just plain stupid.  Now go off and take the time to think.  We’ll catch you next week!

        The Complete 10 Lessons Learned From Disrupting Digital Business

        For those attending the full keynotes and book tours, you’ll get the complete session and, in many cases, a signed copy of the book.   For those following virtually, I’ve provided the slimmed down slide share deck for your use.

        You now have the 10 lessons learned to disrupt digital business in your hands. You can take this information and change the world in front of you or choose to sit on the knowledge as the world passes you by and digital Darwinism consumes your organization.

        I trust you will do the right thing. And when you want some company, come join us as a client at Constellation Research where we’re not afraid of the future and the art of the possible.

        Get The Book Now Before Digital Darwinism Impacts You

        Purchase on Amazon
        Bulk Orders: contact [email protected]
        About Disrupting Digital Business

        Join the Digital Disruption Tour. Events in San Francisco, Atlanta, London, and Amsterdam!

        Your POV.

        Are you ready to disrupt digital business?  Have you ordered the book?

        Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

        Please let us know if you need help with your Digital Business transformation efforts. Here’s how we can assist:

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        Disclosure

        Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website.

        * Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

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        The post Book Summary: Lesson 1 From Disrupting Digital Business appeared first on A Software Insider's Point of View.

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        SAP S/4HANA Qualities by Plattner - play by play

        SAP S/4HANA Qualities by Plattner - play by play

         
        Earlier this year I had the opportunity to attend SAP’s S/4HANA launch in New York. It is always a privilege to be part of a new product launch and see how much thought, time and energy vendors put into their next generation of products.
         

         

        It reminded me of Larry Ellison launching the Fusion effort at Oracle (I think 2004) – and he was radical in its commitment to standard back then – e.g. admitting and calling venerable Oracle PL/SQL proprietary, not the future of enterprise software and that Oracle would commit to build Fusion on standards.

        So equally kudos to Hasso Plattner to put down the thoughts and design principles for S/4HANA – even more in detail than Ellison did back with Fusion (at least as I recall).
         
        The SAP Product Eveolution

        So let’s look at SAP’s S/4HANA launch – the video recording is here and after a 10 minute intro by CEO Bill McDermott Plattner takes stage.

        The #1 Rule Plattner put out was to have a DB with 0 response time – and what is possible to innovate business applications with that design paradigm. Of course this means in memory, columnar, combination of OLTP and OLAP aka analytics today etc. Plattner gives a short run up how SAP got to S/4HANA from via research at the HPI in Potsdam and so on.

        But let’s jump in when Plattner walks us through the qualities – about 18 minutes in:
         
        S/4HANA qualities as discussed in this blog

        Built on HANA

        MyPOV – Central to the S/4HANA DNA is HANA – with all the rationale on why SAP built HANA in the first place and the related benefits. But DNAs have strong and weak parts, and the weak part that concerns me is that the in memory nature of HANA will not allow SAP to address all business relevant data. SAP counters that with compression and falling memory prices it can is by itself rebutted by business relevant data growing faster than memory prices fall – so SAP needs to be careful not to be at the losing end of this trend.

         

        New UI (with Fiori)

        MyPOV – SAP has long time been criticized on the quality of its UI. While supporting power users well, it was never a great UI for casual users. Kudos to Plattner to admit that SAP was afraid to change the UI. But now Fiori provides a good new alternative and the project is the largest UI innovation SAP has done since ‘enjoy SAP’ – sometimes 15 years ago. Many questions remain but it’s a good start.

         

        Guided Configuration

        MyPOV – This is the more fundamental change than even HANA in my view. Business is accelerating and people in business need to move faster than ever before. And that will not change, so empowering business users to setup business applications is one of the strong points of S/4HANA. Kudos to Plattner again for admitting that SAP now has ‘what everybody else has’ – but I think Plattner is a little too tough on SAP here – as self-service setup (as I like to label it) is not (yet) pervasive in enterprise software.

         

        Subscription

        MyPOV – The right move no question, challenges for SAP’s traditional licensing model and revenue streams but that is another story.

         

        1/10 of data footprint

        MyPOV – SAP’s efforts and breakthroughs of reducing storage are impressive, but SAP risks at optimizing what was a cost and issue of the past – high memory costs. Memory costs are falling, SSD costs are falling even more and HDD cost is close to 0 cost. So the benefits of compression are commercially less and less relevant, but with SAP monopolizing HANA to run on the most expensive storage medium (RAM) it has to focus and optimize on this aspect more than its competitors. Providing subscription / SaaS it of course becomes even more relevant for SAP as it determines the TCO to operate S/4HANA. Again kudos for Plattner to raise that openly.

         

        3-7 higher throughput

        MyPOV – Performance is always good for business. So well done by SAP, nobody does not like speed and doing the same faster. It actually becomes a mandate in the 21st century.

         

        Up to 1800x faster analytics

        MyPOV – No question a columnar, in memory design beats tables on HDD aka spinning rost, but fair of course for SAP to raise the performance advantage. What SAP still needs to do and do more is how that performance advantage helps their customer run their business better. SAP had done good work on this, but still needs to do more to make the business case for HANA clear and tangible.

         

        ERP, CRM, SRM, SCM, PLM in one system

        MyPOV – Plattner stated because of compression all these former ‘satellite’ systems can now come together in S/4HANA. Kudos to share that 40% of the SAP install base IT load is data exchange between SAP ERP and SAP CRM. What Plattner does not mentions is, that it was an explicit design decision to separate these system at the time, in order not to disrupt customers. But certainly one single system is the right approach. SAPs needs to explain though if it means a single database system (something SAP has achieved as (almost) all SAP products run on HANA) or a single enterprise system (S4HANA?) which is a little more out.

         

        No locking, parallelism for throughput

        MyPOV – Definitively a strongpoint of HANA – the insert only paradigm has massive advantages and is a key design technique for modern next generation applications, good for S/4HANA to have it.

         

        Actual data vs historical data

        MyPOV – Plattner cites co-founder Wellenreuther as the one responsible for a schema separation efforts in the early SAP days between actual and historical data. SAP did the same for S/4HANA – seeing performance gains between 2x and 5x. Definitively a good design paradigm that has come over from the old enterprise world.

         

        Unlimited workload capacity

        MyPOV – By replicating between actual primary system and read only system(s), throughput goes up, a good design principle. What Plattner did not address is – what are the design / scale limitations of the primary (data entry) system. I am sure SAP has thought of that, but I don’t know the answer yet.

         

        Predict, recommend, simulate

        MyPOV – A new technology platform like HANA enables new ways of doing business like simulation, prediction of outcomes and recommendations. Again kudos to Plattner for openness and historic tidbit, that former CEO Kagermann (while being a development leader) tried to do simulation in the 90ies, but technology would not allow to do pull that off. In 2015 SAP needs to show more how predict, recommend and simulate enable next generation best practices.

         

        HCP Extensions

        MyPOV – Not sure why Plattner skipped over this – but a PaaS (HCP) is a key quality for a modern business application. Not only for hard core developers, but also for customers – ideally business users – who need to be able to change certain qualities of the system to adapt and differentiate the business process they need to run. No trivial feat to find the right mix between enablement and closure, but SAP with its vast experience of enterprise applications should be in a unique position to get this balance right. More to learn about this would be great.

         

        HANA multi tenancy

        MyPOV –Kudos for Plattner to share that multi-tenancy is not that crucial for SAP with ERP than it is for the smaller footprint network applications. With that Plattner shared that SAP maybe operating with 2 ‘to be’ tenancy paradigms which is good to hear from a pragmatic standpoint, but more complex to operate and engineer for.

         

        All data, social, text, geo, graph, processing

        MyPOV – A key aspect to raise that HANA can store and process all these data types for better insights, but if we e.g. pick social, we don’t see enterprises using HANA as their exclusive social data storage and processing platform. Back to the argument of cost of the storage medium.

         

        Overall MyPOV

        SAP deserves credit for building (finally) its next generation application and sharing qualities openly. My concerns remain on cost to operate, limitations on use cases given super large amounts of data e.g. in social, IoT, BigData in general cannot be held in memory, in HANA as the platform for S/4HANA.

        SAP has done well on the roadmap side for Financials, but enterprises need much more than Financials (HCM, CRM, SCM etc.) and SAP owes customers, prospects and the ecosystem a roadmap how and when it will get to bring all these together with the S/4HANA qualities. Sapphire May 4-9th 2015 in Orlando will be the next stop to find out.

         

         

        And more on overall SAP strategy and products:

         

        • First Take - SAP Cloud for Planning - the next spreadsheet killer is off to a good start - read here
        • Progress Report - SAP HCM makes progress and consolidates - a lot of moving parts - read here
        • First Take - SAP launches S/4HANA - The good, the challenge and the concern - read here
        • First Take - SAP's IoT strategy becomes clearer - read here
        • SAP appoints a CTO - some musings - read here
        • Event Report - SAP's SAPtd - (Finally) more talk on PaaS, good progress and aligning with IBM and Oracle - read here
        • News Analysis - SAP and IBM partner for cloud success - good news - read here
        • Market Move - SAP strikes again - this time it is Concur and the spend into spend management - read here
        • Event Report - SAP SuccessFactors picks up speed - but there remains work to be done - read here
        • First Take - SAP SuccessFactors SuccessConnect - Top 3 Takeaways Day 1 Keynote - read here.
        • Event Report - Sapphire - SAP finds its (unique) path to cloud - read here
        • What I would like SAP to address this Sapphire - read here
        • News Analysis - SAP becomes more about applications - again - read here
        • Market Move - SAP acquires Fieldglass - off to the contingent workforce - early move or reaction? Read here.
        • SAP's startup program keep rolling – read here.
        • Why SAP acquired KXEN? Getting serious about Analytics – read here.
        • SAP steamlines organization further – the Danes are leaving – read here.
        • Reading between the lines… SAP Q2 Earnings – cloudy with potential structural changes – read here.
        • SAP wants to be a technology company, really – read here
        • Why SAP acquired hybris software – read here.
        • SAP gets serious about the cloud – organizationally – read here.
        • Taking stock – what SAP answered and it didn’t answer this Sapphire [2013] – read here.
        • Act III & Final Day – A tale of two conference – Sapphire & SuiteWorld13 – read here.
        • The middle day – 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
        • A tale of 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
        • What I would like SAP to address this Sapphire – read here.
        • Why 3rd party maintenance is key to SAP’s and Oracle’s success – read here.
        • Why SAP acquired Camillion – read here.
        • Why SAP acquired SmartOps – read here.
        • Next in your mall – SAP and Oracle? Read here.

         


        And more about SAP technology:
        • HANA Cloud Platform - Revisited - Improvements ahead and turning into a real PaaS - read here
        • News Analysis - SAP commits to CloudFoundry and OpenSource - key steps - but what is the direction? - Read here.
        • News Analysis - SAP moves Ariba Spend Visibility to HANA - Interesting first step in a long journey - read here
        • Launch Report - When BW 7.4 meets HANA it is like 2 + 2 = 5 - but is 5 enough - read here
        • Event Report - BI 2014 and HANA 2014 takeaways - it is all about HANA and Lumira - but is that enough? Read here.
        • News Analysis – SAP slices and dices into more Cloud, and of course more HANA – read here.
        • SAP gets serious about open source and courts developers – about time – read here.
        • My top 3 takeaways from the SAP TechEd keynote – read here.
        • SAP discovers elasticity for HANA – kind of – read here.
        • Can HANA Cloud be elastic? Tough – read here.
        • SAP’s Cloud plans get more cloudy – read here.
        • HANA Enterprise Cloud helps SAP discover the cloud (benefits) – read here.
         
         

        Tech Optimization Data to Decisions Digital Safety, Privacy & Cybersecurity Innovation & Product-led Growth Future of Work Next-Generation Customer Experience SAP SaaS PaaS IaaS Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service Chief Information Officer Chief Technology Officer Chief Information Security Officer Chief Data Officer Chief Executive Officer

        The security joke is on us all

        The security joke is on us all

        Every now and then, a large organisation in the media spotlight will experience the special pain of having a password accidentally revealed in the background of a photograph or TV spot. Security commentator Graham Cluley has recorded a lot of these misadventures, most recently at a British national rail control room, and before that, in the Superbowl nerve centre and an emergency response agency.

        Security folks love their schadenfreude but what are we to make of these SNAFUs? Of course, nobody is perfect. And some plumbers have leaky taps.

        Rail control jpeg
        Superbowl before jpeg
        Sky password reg jpeg

         

        But these cases hold much deeper lessons. These are often critical infrastructure providers (consider that on financial grounds, there may be more at stake in Superbowl operations than the railways). The outfits making kindergarten security mistakes will have been audited many times over. So how on earth do they pass?

        Posting passwords on the wall is not a random error - it's systemic. Some administrators do it out of habit, or desperation. They know it's wrong, but they do it anyway, and they do it with such regularity it gets caught on TV.

        I really want to know if none of the security auditors at any of these organisations ever noticed the passwords in plain view? Or do the personnel do a quick clean up on the morning of each audit, only to revert to reality in between audits? Either way, here's yet more proof that security audit, frankly, is a sick joke. And that security practices aren't worth the paper they're printed on.

        Security orthodoxy holds that people and process are more fundamental than technology, and that people are the weakest link. That's why we have security management processes and security audits. It's why whole industries have been built around security process standards like ISO 27000. So it's unfathomable to me that companies with passwords caught on camera can have have ever passed their audits.

        Security isn't what people think it is. Instead of meticulous procedures and hawk-eyed inspections, too often it's just simple people going through the motions. Security isn't intellectually secure. The things we do in the name of "security" don't make us secure.

        Let's not dismiss password flashing as a temporary embarrassment for some poor unfortunates. This should be humiliating for the whole information security industry. We need another way.

        Picture credits: Graham Cluley.

        Digital Safety, Privacy & Cybersecurity Security Zero Trust Chief Information Officer Chief Information Security Officer Chief Privacy Officer

        Oracle Cloud makes progress - but key work remains in the cellar

        Oracle Cloud makes progress - but key work remains in the cellar

        We were invited to attend the Oracle Cloud Summit held recently at the beautiful Ritz Carlton in Half Moon Bay. A year ago the analyst summit was in Indian Wells, and what was a ‘cozy’ event back then with maybe 20 analysts attending, has turned into a much larger 40 or so analyst event 12 months later. Certainly proof that Oracle has made progress and is getting more attention in cloud matters by the influencer community.
         

        Oracle CEO Mark Hurd made an appearance and talked about Oracle’s progress in his unique, numbers-driven style, stressing the value of cloud. It was good to see his view and to get some insights into Oracle’s cloud strategy straight from the top. His example of e.g. IBM shrinking revenue by $10B and how much of that revenue is going to be Oracle’s resonated well. 
         
         

        Also interesting that Hurd sees HCM and Customer Service as the most important applications of the 21st century – as taking care of employees and customers is essential for enterprises to tapp into faster and sustainable growth. At the end of the day Hurd asks CxOs to accept the reality of the cloud that is simple(r), more innovative, enables disruption, creates speed and has the better economic operation advantage. 

        MyPOV – Hurd has a unique personality that is clearly data and numbers driven, and his pitch for cloud will resonate well with equally number driven CxOs. It is also well aligned with Oracle’s organizational DNA of TCO reduction – which manifested itself through the product demonstrations, too. How well that approach works in less rational buying decision environments will be interesting to observe in the next quarters. 

        Earlier Oracle President Thomas Kurian kicked off the day – walking through the complete Oracle cloud portfolio in very short order. At a 30k feet level Oracle kept the format with its 4 ‘as a Service’ offerings – with IaaS, PaaS, SaaS and DaaS (Data as a Service). 

         

        Oracle is the only cloud vendor prominently featuring DaaS, which plays well to Oracle’s database heritage but is equally forward looking, as enterprises become software companies and data being the key equity for next generation business processes. We will break this down next, but let’s note that Oracle has made progress in its datacenter infrastructure, too – with 19 (soon to be 21) Tier 4 data centers operating the Oracle Cloud, the newest additions being Toronto, Frankfurt, Calgary and Munich. This makes Oracle one of the few cloud providers with multiple data center locations in Canada and to our knowledge the only provider with two data centers in Germany. Data center locations matters for cloud, not only from a data sovereignty but also from a performance perspective.

        MyPOV – Very few product leaders can walk across such a vast portfolio of products like Kurian. Amazingly he seems to be up to speed into much detail of all these offerings, which he has to be on the flipside too – as it all comes together with him. Oracle is probably undertaking the largest engineering project for cloud in the industry (not even to mention its engineered systems and OS projects) and to make sure that it all works together must be a huge challenge. The good news on this is, that at this point we have no indication of products not working together.
         
         

        For comparison and consistency reasons I will keep this blog in the same format as last year’s Progress Report (you can find it here).

         

        The State of IaaS

        The Oracle IaaS offering comprises Storage (Elastic Object & Elastic Block Storage), Compute – and new – Software Defined Networking (SDN). A year ago queues, notifications and Identity ran under IaaS, but have now been promoted to PaaS. Oracle now supports a single global namespace across Storage – a huge simplification and value over some competitors, geographic replication and a shared file cloud service (in beta). Oracle will (and has to) expand these services in the next 18 months substantially. On the Compute side, Oracle now offers a general purpose, high performance, dedicated and engineered compute service, giving customers a wide range of compute offers to choose from. Major functionality for Compute is being delivered this year – but the roadmap was only shared under NDA. New compared to last year was the Software Defined Network product offering, where Oracle offers Software VPN Layer 2 and 3, Hardware VPN IPSec Tunneling, a Direct Connect offering to its Public Cloud and Network Bonding. Effectively Oracle offers to connect through the Equinix Cloud Exchange, AT&T Netbond and hardware VPN based InterConnect.

         
         

        MyPOV – Good progress by Oracle on the IaaS side. 2015 is the key year for Oracle to deliver some critical IaaS features that will make the offering competitive to other offerings in the marketplace. Regardless there is good customer traction for Oracle IaaS today as customer panel and reference slides showed.


         

        The State of PaaS

        Oracle PaaS is taking a persona centric view on using the Oracle middleware and database stack: Oracle has always courted developers, and the middleware DNA goes back to integration, so these personas stay, what’s new (debut was at OpenWorld) is the departmental user and analytics user. For developers the rapid deployment and the polyglot language capabilities of Oracle PaaS stick out as differentiators. On the integration (aka iPaaS) side Oracle has done progress on click integration / 0 coding options, which are actually an enabler for the departmental user area. Oracle here delivers on the PaaS side a comprehensive integration platform for different styles of integration (applications, data, process, events and identity) designed with each persona in mind (developer, architect and departmental User). With PaaS Oracle is delivering on the extension and integration promise from OpenWorld for its SaaS products, but also complements it with LOB capabilities like document, storage, mobile, collaboration and social options. For the analytics user Oracle PaaS offers all discovery and analysis options for data residing in (Oracle) RDBMS, OLAP and BigData. The visual analysis of complex data for the departmental user is one of the differentiators.
         

        MyPOV –  Good move by Orcle to more roles beyond the the common 2014 PaaS roles of developers, IT users and LOB users.. Defining more specific and interesting forward looking roles as for analytics is the right move, especially because Oracle can offer some very valuable functionalities in this space and can draw on a large (BI) user community that is thirsty for the next step. But the most impressive move is the focus on the departmental user. Empowering business users to do their job with no / little IT involvement is what business user want and need in the fast paced 21st century. Whichever vendor will get to the business user first will create a new ‘higher ground’ that is key for long time market leadership in enterprise software. 
         

        The State of SaaS

        As a year ago it was back to Chris Leone to give the overall SaaS overview as it was this year– and it makes sense as Oracle HCM is the most advanced of the Oracle SaaS offerings in terms of customer adoption. The value proposition of Oracle’s SaaS offering has not changed – build an integrated suite of enterprise software with a common horizontal foundation, which enables technology offerings such as analytics and vital next generation application capabilities like social and collaboration. The main progress compared to 12 months ago has been made in Financial and ERP, where Oracle now has good customer momentum, and even the (at Oracle) traditionally lagging SCM area is catching up. Main focus going forward for the SaaS Suite will be in CX, EPM, ERP, HCM and SCM, with an overall focus and enablement of analytics.
         

        MyPOV – For the longest time Oracle SaaS products have been lagging in functionality as Oracle took the long path to re-write these applications. 10+ years after the Fusion announcements almost all products (with the exception of SCM) are at par or more advanced than the previous suites that Oracle still sells (Oracle e-Business Suite, PeopleSoft, JD Edwards and Siebel). The strong platform capabilities and benefits show in e.g. mobile, BI, and PaaS. Along the way Oracle has also created a CX product family and is the only vendor to break out and focus stand alone on Social Relationship Management (SRM). So overall good progress – but for most business around the world orders are still the path to revenue and here Oracle needs to invest to make the overall SaaS suite fire on all cylinders and for all industries. 
         

        The State of DaaS

        That Oracle is serious about DaaS is underlined by the fact that this is the only ‘aaS’ area that operates as its own independent GBU. The DaaS offering evolves around the Oracle ID graph, which describes individuals as completely as positively, collecting social and real world assets to compose an actionable set of data to execute value adding activities on the individual’s data. The DaaS offerings can be used standalone, but they also shore up capabilities for other Oracle SaaS properties, e.g. DaaS for Sales and DaaS for Customer Intelligence. 
         

        MyPOV – This is newest ‘aaS’ offering for Oracle, and it still sees acquisition activities (see my take on the Datalogix acquisition here). Oracle competitors don’t have similar offerings, so Oracle will do well to use DaaS as a further differentiator in other product areas – e.g. in HCM (Recruiting comes to mind), SCM (Transportation Management) etc. Oracle also needs to strike (or be more public about it) more content deals, taking e.g. a page from IBM’s playbook.

         

        Analyst Tidbits

        • One of the many new products was Oracle Process Cloud – and this one caught my attention. The product's goal is to automate business processes by enabling business users to design and implement them. It has all the characteristics of a next generation application (cloud, analytics, social, collaboration) and changing the Future of Work (no setup, fast iterations, no code). Definitely a product to watch.
        • On the more mature products Oracle Integration Platform Cloud Services are interesting. Leveraging the long history of Oracle middleware is a good starting point – but adding adapters to standard business applications as pre-integration offerings will be an interesting capability to watch. 
         
           

          Overall MyPOV

          No questions Oracle is making a lot of progress with its cloud products. And Oracle is doing a great job at making them leverage each other (I would love to see the dependency diagrams) – while making sure they have a standalone business benefit as a singular product. Oracle is also more granular than other vendors with an enterprise software or hardware background moving to the cloud, but Oracle has to make sure the offerings don’t get too complex and remain easy to understand, market, sell, and later implement and operate. It is good to see that a number of the products are gaining good customer traction and have passed the critical path of being strong standalone offerings in the marketplace. But a few other (key) products need more work this year to come to the same level – and most of that should happen this year. Last year Kurian described the Oracle cloud strategy as a two step program – getting to the critical functionality level and then differentiate the offering. A year later Oracle has reached the critical line with a number of offerings, but a lot of more work remains. The differentiation and vision remains clear – one integrated suite of as a Service products that work and operate better together – as they were built by the same vendor. The pitch that Oracle can also operate their cloud operations better than anyone else (or customers can operate them on premise, too) will be an easy one. This year’s OpenWorld should be a big one, and we will be there to analyze.

           

          Future of Work / HCM / SaaS research:
          • Event Report - Oracle HCM World - Full Steam ahead, a Learning surprise and potential growth challenges - read here
          • First Take - Oracle HCM World Day #1 Keynote - off to a good start - read here
          • Progress Report - Oracle HCM gathers momentum - now it needs to build on that - read here
          • Oracle pushes modern HR - there is more than technology - read here. (Takeaways from the recent HCMWorld conference).
          • Why Applications Unlimited is good a good strategy for Oracle customers and Oracle - read here.
          Also worth a look for the full picture
          • News Analysis - Oracle discovers the power of the two socket server - or: A pivot that wasn't one - TCO still rules - read here
          • Market Move - Oracle buys Datalogix - moves more into DaaS - read here
          • Event Report - Oracle Openworld - Oracle's vision and remaining work become clear - they are both big - read here
          • Constellation Research Video Takeaways of Oracle Openworld 2014 - watch here
          • Is it all coming together for Oracle in 2014? Read here
          • From the fences - Oracle AR Meeting takeaways - read here (this was the last analyst meeting in spring 2013)
          • Takeaways from Oracle CloudWorld LA - read here (this was one of the first cloud world events overall, in January 2013)
          And if you want to read more of my findings on Oracle technology - I suggest:
          • Progress Report - Good cloud progress at Oracle and a two step program - read here.
          • Oracle integrates products to create its Foundation for Cloud Applications - read here.
          • Java grows up to the enterprise - read here.
          • 1st take - Oracle in memory option for its database - very organic - read here.
          • Oracle 12c makes the database elastic - read here.
          • How the cloud can make the unlikeliest bedfellows - read here.
          • Act I - Oracle and Microsoft partner for the cloud - read here.
          • Act II - The cloud changes everything - Oracle and Salesforce.com - read here.
          • Act III - The cloud changes everything - Oracle and Netsuite with a touch of Deloitte - read here
          Find more coverage on the Constellation Research website here.

          ---------------------

          And here are my notes in tweets from the event: 
           
          Tech Optimization Data to Decisions Digital Safety, Privacy & Cybersecurity Innovation & Product-led Growth Future of Work New C-Suite Oracle softlayer Google IBM SaaS PaaS IaaS Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service Chief Information Officer Chief Technology Officer Chief Information Security Officer Chief Data Officer Chief Digital Officer Chief Analytics Officer Chief Executive Officer Chief Operating Officer

          Digital Disruption Tour Event Recap: Melbourne, Australia

          Digital Disruption Tour Event Recap: Melbourne, Australia

          Ray Wang tells us now that writing a book and launching a company are incredibly fulfilling things to do - but ideally, not at the same time. He thought it would take a year to write "Disrupting Digital Business", but since it overlapped with building Constellation Research it took three! But at the same time, his book is all the richer for that experience.Constellation Digital Disruption Tour

          Ray is on a worldwide book tour (tweeting under the hash tag #cxotour). I was thrilled to participate in the Melbourne leg last week. We convened a dinner at Melbourne restaurant The Deck" and were joined by a cross section of Australian private and public sector businesses. There were current and recent executives from Energy Australia, Rio Tinto, the Victorian Government and Australia Post among others, plus the founders of several exciting local start-ups. And we were lucky to have special guests Brian Katz and Ben Robbins - two renowned mobility gurus.

          The format for all the launch events has one or two topical short speeches from Constellation analysts and Associates, and a fireside chat by Ray. In Melbourne, we were joined by two of Australia's deep digital economy experts, Gavin Heaton and Joanne Jacobs. Gavin got us going on the night, surveying the importance of innovation, and the double-edged opportunities and threats of digital disruption.

          Then Ray spoke off-the-cuff about his book, summarising years of technology research and analysis, and the a great many cases of business disruption, old and new. Ray has an encyclopedic grasp of tech-driven successes and failures going back decades, yet his presentations are always up-to-the-minute and full of practical can-do calls to action. He's hugely engaging and having him on a small stage for a change lets him have a real conversation with the audience.

          Speaking with no notes and PowerPoint-free, Ray ranged across all sorts of disruptions in all sorts of sectors, including:

          • Sony's double cassette Walkman (which Ray argues playfully was their "last innovation")
          • Coca Cola going digital, and the speculative "ten cent sip"
          • the real lesson of the iPhone: geeks spend time arguing about whether Apple's technology is original or appropriated, when the point is their phone disrupted 20 or more other business models
          • the contrasting Boeing 787 Dreamliner and Airbus A380 mega jumbo - radically different ways to maximise the one thing that matters to airlines: dollars per passenger-miles, and
          • Uber, which observers don't always fully comprehend as a rich mix of mobility, cloud and Big Data.

          And I closed the scheduled part of the evening with a provocation on privacy. I asked the group to think about what it means to call any online business practice "creepy". Have community norms and standards really changed in the move online? What's worse: government surveillance for political ends, or private sector surveillance for profit? If we pay for free online services with our personal information, do regular consumers understand the bargain? And if cynics have been asking "Is Privacy Dead?" for over 100 years, doesn't it mean the question is purely rhetorical? Who amongst us truly wants privacy to be over?!

          The discussion quickly attained a life of its own - muscular, but civilized. And it provided ample proof that whatever you think about privacy, it is complicated and surprising, and definitely disruptive! (For people who want to dig further into the paradoxes of modern digital privacy, Ray and I recently recorded a nice long chat about it).

          The Digital Disruption tour dates are just around the corner, so you're welcome to RSVP, if you haven't already.

          Enjoy!

          Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth Security Zero Trust AI ML Machine Learning LLMs Agentic AI Generative AI Analytics Automation B2B B2C CX EX Employee Experience HR HCM business Marketing SaaS PaaS IaaS Supply Chain Growth Cloud Digital Transformation Disruptive Technology eCommerce Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP Leadership finance Customer Service Content Management Collaboration M&A Enterprise Service Chief Customer Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Information Security Officer Chief Privacy Officer Chief Technology Officer Chief Data Officer Chief Analytics Officer Chief Operating Officer

          Salesforce Buyout: My Speculation

          Salesforce Buyout: My Speculation

          1

          If you are reading this you don’t need to be directed to an article explaining what happened: Bloomberg said that (somehow) it leaked that Salesforce had retainer investment bankers to help them evaluate a potential acquisition or buyout.

          Of course, this meant it was open season for everyone to add fuel to the fire, blood to the feeding frenzy, or — whatever else you add to something else to make it more intense.

          Of course, these are all speculations – so I decided to add my 0.0015 drachmas to the affair and add my speculation.

          Caveat: unlikely I can add a name to this that has not been mentioned (and that has a chance to happen).  

          Caveat2: I am not privileged to any information that is not public – so take it for what it is… pure speculation.

          Caveat3: you still reading?  Good… here we go.

          Scenario 1: The PR Confabulation

          It would be unfair or illogical to assume that SFDC has not had its fair share of M&A over the years – both before and after going public.  It would also be unfair to Marc Benioff and its board to say that any of those attempts had more than a passable chance at becoming reality.

          Why mention the M&A attempt and the search for advisers this time around?

          Some people out there are speculating that is part of a PR effort to shore up the value of SFDC and to promote Marc Benioff’s name before a commitment to start a career in politics.  Some people infer that this time is the right price / contender combination to make it a sizable event that must be reported before it leaks (you know how fast things leak in SF and Silicon Valley – see Yammer/MSFT for reference).

          While there is a certain, minor, potential for this to be true I cannot see a PR campaign being made out of this.  True, Mr. Benioff has been more cozy in taking political positions lately and the remarkable coverage of all the philanthropic efforts he takes part of is growing – but I don’t think he needs this to shore up his name – or his company name.

          As I discussed yesterday with a well-known CEO of a competitor – everybody in the known world either has or is considering having an instance of SFDC software in their company.  They are well known.

          Chance of this scenario being the one: less than 5 percent (there are some crazy PR people out there, after all)

          Scenario 2: All’s Well That Ends Well

          With due apologies to Murphy Brown writers (look it up,  trust me) nothing will happen at the end.

          As I said before, many talks have happened and many offers have been made – and this may be the most logical, or (as some say) predicted one, or closest to the mark, or even the only one that the board would seriously consider… but that means it means to be made public to minimize the carnage at a later time for someone’s stock or private cash stash.

          Independently of that, nothing’s going to happen – but its a significant possibility that must be advertised or leaked or whatever was done to it.

          Chance of this scenario being the one: less than 10 percent 

          Scenario 3: Everybody Needs Somebody (sing it!)

          There is a not-zero possibility that an acquisition is going to happen (and given SFDC’s inability to keep a secret in its history – trust me on this) and they will be acquired.

          But whom?

          Plenty of speculation has already happened in the Internetz and the Twitterz – will let you find it.  My take? Glad you asked.

          Three potential suitors (and some not-so-potential) in order of likelihood:

          IBM – yes, those guys.

          They have been shrinking their businesses and they need a way to get into cloud.  Bad.  In spite of whatever magic mushrooms they consume to say their cloud businesses are near $15BB – they are not a player in cloud.  This will give them “cloud creed” and an incredible entry point into enterprise software.  It will also allow them to take a $5-6BB business and easily double it over the next couple of years by letting their consulting and outsourcing LOB go at it.

          There is the question that emerges quickly here, given their recent relationship, what about SugarCRM?

          When the relationship between them was first announced I had the chance to talk to an IBM executive about that potential.  He said, paraphrasing, that IBM does not make acquisitions that yield less than  billion dollars in return – and they could not see SugarCRM getting to that level.

          Should I remark that Salesforce is already there?  And then many times over?

          There is a lot of upside for IBM to enter this market with this acquisition… only downfall? they would need to cut through the many layers of bureaucracy to make the right people agree.  And any IBMer would agree that is not a small task (the smart joke would be that they wanted to acquire SFDC when they turned $1BB in revenues but just not they were able to get it together… hehehe – I am not smart humor).

          Oracle – Yes, Benioff’s former boss and fist investor (well, not the company but the chairman) and a vendor with a desperate need for “cloud creed”.

          In spite of their marketing prowess, Oracle has nothing that resembles a modern cloud investment.  They bought old, outdated, and (pardon the french) crappy software and never really updated.  The customer attrition rate at some of the properties the acquired has crossed the 50% range (meaning that more than half the customers at the time of the acquisitions are already gone) and the revenues they expected are nowhere near what they should’ve been.

          OMG could they use some cloud creed.  Quickly being left behind and without even a simple sleigh-of-hand like HANA is for SAP they need to make a statement.

          The rumor / conspiracy theory states that when Benioff left Oracle Larry made a pact that he would acquire SFDC at a later time for Marc to come back as CEO.  If true, and the likelihood is minuscule, what a master plan (as someone said earlier on twitter)! To plan to lay low for 15 years like a Enterprise Software Disruption Sleeper Cell and pounce at the right moment (when Larry wants to retire).  Incredible and very, very difficult to pull off.

          If you seriously consider this to be possible you have short term memory (or lapses in memory).  Oracle has, by any count, a sizable command of the CRM market.  Remember: they acquired PeopleSoft, JD Edwards, and (fanfare here) Siebel – the King of CRM.  By magic and marketing they lost very few Siebel customers over the years and they have done a good marketing effort at keeping them past two years.

          The part where your memory may not work well – the FTC investigated (and I do mean investigated) that deal in detail and barely, barely concluded there was no collusion or monopoly at that time.  At that time.

          With the changes in market share and the sizable command SFDC has of the market? Highly unlikely that would happen.  Then again, I am not the FTC (although for the record, when everyone said it would not be allowed last time I said it would – and won some sizable bets in the process :)).

          Microsoft – The partner.

          With the recent partnership still fresh in some minds, there is a likelihood (and by market cap, a better suitor than the past two) but – and this is a very short analysis – as gun-shy as they are following their Yammer debacle (although there is some value in this deal – not so much on that one) and the ill-fit into the one-microsoft owning the world strategy (unless they want to compete with Zoho.com – which frankly, I don’t see it) makes it hard to visualize.

          Stranger things have happened, I did mention the Yammer acquisition – right?, but even then – unlikely that it is worth their time.

          Then there is the issue of technical fit — we are not going there as far as integration of SFDC technology into MSFT technology.  Let’s leave that dog alone…

          Others – Many

          Cisco, Hewlett Packard, EMC, BMC, CA, and some others I can’t remember.

          Yes, everyone needs to get into the cloud – and everyone needs to do this now (we can have the discussion about the obscene dollar amount allocated by organizations to “buy cloud” in the next two years in a separate post).

          However, most of these people don’t have the capacity to absorb and grow the potential of SFDC.

          Will not speculate more than that.

          Your turn – what / who / why / when / and how do you think this ends?

           

          Next-Generation Customer Experience Data to Decisions Future of Work Innovation & Product-led Growth New C-Suite Sales Marketing Digital Safety, Privacy & Cybersecurity salesforce Chief Customer Officer Chief Information Officer

          Hey Atlanta, Let's Talk Digital Disruption Y'all!

          Hey Atlanta, Let's Talk Digital Disruption Y'all!

          On May 14th, join my colleagues Ray Wang, Guy Courtin and me as we talk about how digital technologies are changing the way business are getting work done.

          >>> Register Now! <<<

          Showcasing the content from his new book Disrupting Digital Business, Ray will be keynoting on what it takes to build an organization in the digital age.

          Guy will be discussing the Digital Supply Chain and how disruptors like IoT, 3D printing and wearables are changing the landscape.

          My talk is going to cover how the intersection of analytics and collaboration tools will power the next generation of productivity software.

          Digital Assistants

          The is open to VP or C-level executives and is free of charge.

          The team at Consteallation Research and our sponsors from WiPro and Adobe look forward to seeing you there.

          >>> Register Now! <<<

           

          Future of Work

          First Hand with Microsoft HoloLens

          First Hand with Microsoft HoloLens

          On the prelude of Microsoft’s yearly Build conference I had a firsthand opportunity to demo Microsoft’s HoloLens. In one of the best choreographed events I have attended, Microsoft gave 20 analysts a firsthand experience and demos, using the HoloLens themselves. 
           

          Microsoft is still developing the HoloLens, so understandably secret about the device, e.g. we had to surrender all recording devices, including smartphones – but here are the takeaways on the specs I can share:
          • HoloLens is not a companion, but standalone device
          • HoloLens is for all practical purposes 
          • The design is beautiful and functional, attached to the head similar to modern biking helmets with a screw adjusting the hold of the Hololens
          • To work properly, the HoloLens needs to know the pupillary distance of the user. For the demo Microsoft measured us – the later product is supposed to be able to do this automatically.
          • The HoloLens creates a (surprisingly small) viewing area which to my subjective sensation was maybe 20% of my visual field, leaving plenty of room to see the surrounding area, rest of the room I was in.
          • Positively I could wear my glasses under the HoloLens, with no perceivable loss of functionality and quality.
          • The speakers on the HoloLens are very good – supporting a good user experience even more.
          • The critical fist – tap motion – equivalent to a click works for both hands, but needs some adjustment – the first needs to be visible to the Hololens for it to capture the action, so the fist needs to be in (for me) a little bit intuitive position. It’s great to see it works for left and right hands, though in my tests a little better on the right.
          • The projection is flawless, speedy and looks all along real. No slow rendering, stumbling etc. 
           
          We missed key specs such as on processor(s) – apart from Microsoft saying that the HoloLens is ‘stuffed with sensors’, memory, battery life, connectivity etc. etc. – as Microsoft is not ready to share them.
           
           


          We were able to go through the following demos:
          • In partnership with a construction material vendor, Microsoft allowed us to fill one of the most ugly voids in the USA, downtown Denver, the empty block between California, Welton St and 15th and 16th street. A model is in place, but the planned construction is virtual, only visible in the Hololens. We were able to change color, angles and zoom the whole structure – apart from moving and placing it. 
           
           
          • Next was the inside view of a construction building and we saw the blocked door dilemma, a construction classic: Where there is supposed to be a door is in reality a structural key column, pillar, etc. Finding it, creating a workaround is laborious and expensive. We were able to see the problem (actually someone left a note for us) and inspect the solution, which triggered another problem (a pipe) that we discovered and left a voice note to the plumbing team. A convincing demo. 
           
           
          • Next we were in a living room setting, where we could place objects, pin them and move them in the room. We could instruct HoloLens to scan the room (incl. people) and then leverage that information. Next was extending a 3D model – we added fishes in different colors and angles to an underwater 3D Diorama – using a toolbox – all with our hands and fingers.
          • Lastly Microsoft demonstrated a Skype demo, where the Skype window can be placed like a monitor and place anywhere. Interestingly HoloLens recognizes real world surfaces. The Skype users were able to swap 3D models (of course a Seattle Space Needle with a mandatory 12th man flag) and modify them.
           

          Overall very cool demos and it looks like HoloLens is ready at least for short demo sessions and settings. 
           
           

          What are the implications of HoloLens?

          • The most immediate value to me was general user experience. Today most of us operate with the 2nd (and 3rd) monitor. It looks like every Windows application can be ‘pinned’ and put somewhere. Not so good news for monitor makers, but totally different productivity for Windows users.
          • The Skype demo was also convincing – but building 3D models is not something you can do in a few minutes. 
          • Gaming will be revolutionized by HoloLens. 
          • The 3D Diorama showed some creative potential for consumers and professionals. Being able to create something and then used in the immediate room, walk around it like a real object opens for many, many applications.
          • Visualizing complex objects - e.g. learning or diagnosing the human body will be great applications. 
          • Augmented reality - as a physical robot getting a virtual Hololens personality will be great use cases, too.
          • 3D Objects need to be built. No surprise Microsoft shows this at its developer conference Build, HoloLens developer will be the newest job title in the long lists of jobs / functions Microsoft has created. 
           

          MyPOV

          Great progress by Microsoft since the 121 event – where the HoloLens was the combo of night vision googles with small life support unit attached. No dates are set for the release (so far) but the potential of a virtual reality / augmented reality device like the HoloLens is very clear. Being PC based will give HoloLens a lot of runway for basic tasks, as well as dissolve any IT fears in the corporate world of another device to understand, maintain and secure. A lot more still has to happen to make it a consumer, real world ready product, but Microsoft has shown the value of HoloLens, now it needs to show that it can make it real for businesses and consumer from a product maturity, ecosystem, and content and price perspective. Stay tuned.
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