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The importance of using Final Mile Architecture in an IoT Pilot IoT pilots must be based on the architecture required for full-scale deployments

The importance of using Final Mile Architecture in an IoT Pilot IoT pilots must be based on the architecture required for full-scale deployments

Recently IT vendors seem to have been focused on delivering business benefits from better data analysis, rather than the ‘real-time’ Read and Respond capabilities of IoT. The acquisition of Jasper Technologies by Cisco for $1.4bn is a reminder that the functionality and role of IoT device connections is equally important. Its just as easy to over look that between the connection and the data analysis aspects there a further important group of functions controlling the extraction, collation and flow management of data.

Deploying a limited number of IoT sensors in a pilot is both easy and quick, unfortunately it will not illustrate the architectural requirements of a full-scale enterprise deployment. As the entire business value of IoT is based on the right data, at the right time, from events being made available for processing the so-called ‘Final Mile’ Architecture is critical to successful deployments.

The term ‘final mile’ was coined way back to explain a similar challenge of connecting massive numbers of individual telephone connections into the sophisticated telephony Service model.  The physical connection required a whole architecture to integrate and control a wide variety of functions that make up the sophisticated telephony systems with their many Services in use today. Linking the connections between IoT Devices and Business Services, or Outcomes, is easy enough in directly connected pilots, but with the scale of hundreds rising to thousands of networked IoT Devices and associated Services additional functions must be accommodated in an architectural approach.

Technology architectures are usually defined by a diagram, (see a preceding piece on IoT-A architecture), but all of these seem to work from the better understood direction of IT systems. The definition and requirements of the Final Mile seem to have been over looked, perhaps because there is a lack of experience in larger scale IoT deployments. Illustrating the functional elements and their roles in outline through two use cases might be a better way to address the issues facing large IoT deployments; The first a large office block deploying IoT for Building Management; and the second IoT tracking of large engineering spares stored in the open on a remote site.

Predictions for IoT all point to the huge numbers of sensors that will be deployed, with manufacturers of many items building sensors into their products the result will be in an office facility, or an open storage area, containing hundreds of IoT sensed Devices. The sheer numbers of networked IoT devices deployed to gain and communicate valuable data is the issue that Final Mile architecture must solve.

Ponder on how valuable would the Internet connected Web be without search engines to find and align content at the time of a requirement? The Internet of Things faces a not dissimilar challenge in delivering the necessary aligned data when required.

In the first use case the illustration  below of one floor of an Office block makes clear just how many building sensing points there are per floor in a modern office facility. Everything from CCTV cameras and fire detectors, to the embedded intelligence in air conditioners, photocopiers, even the lift controller, make-up the Building Management IoT network. Taken together the building itself is transformed into an intelligent domain capable of ‘respond and react’ semi autonomous regulation of many aspects. Think of the building continually rebalancing its use of heating, or air conditioning, against the detection of temperatures and impactful events such as a window left open.

The term Smart Building applies to these kinds of ‘reflex’ interactions that occur locally, around small simplistic data interactions that don’t require the processing capacity of remote Cloud service centers. This is not the same challenge as IT folks see in using IoT in a Big Data manner with analyzing the longer-term trends using periodic forwarding of the consolidated data. The case and methods for analyzing ‘big data’ of this type is well known, but IoT introduces two new functions to support successful enablement.  

Even for the simple task of analyzing the effectiveness of heating or cooling in the building using the data from several hundred IoT sensing devices through out the building is difficult without knowing the location of individual sensing devices with the correlation to data on the air conditioning and heating systems.

For a pilot the limited number of locations can be individually mapped into a representative screen based GUI and the data will be handled through one on one direct connection. In real life operational deployments even at numbers as low as one hundred IoT sensing devices the Final Mile Architecture requires inclusion of the functionality for providing a location for each device plus a collated pack of contextually significant data.

In the case of the Air conditioning units, or heating units, the contextual data for individual units would be details such as make, model, capacity, power consumed, etc., plus operating history.  By adding location and context the simple temperature reading data can be  â€˜mapped’, or modeled, onto a building to show airflows with resulting temperatures and a link made to the operational efficiency of various air conditioners and heaters.

Big Data from IoT sensing devices is difficult, perhaps even impossible, to meaningfully analysis without knowing location and relevant circumstances. Increasing the numbers of IoT devices to increase data coverage and accuracy results in an increasing challenge to provide context for all individual IoT sensing data sources.

Using IoT sensing for predictive, or responsive, facilities maintenance reinforces this point as well as adding a further requirement to the IoT Architecture capability. Improving productivity and response times by means of a ‘Fix’ on the first visit means providing the engineer with all the relevant data to achieve this. Location, key holders, make and model, previous service history and other details are critical to ensuring that attendance is made quickly and with the right skills, tools and spares, to the malfunctioning unit.

A final mile IoT Device architecture needs to include single, or multiple, Asset Data and Mapping Engines where this data is held for each sensing device ready to be appended to the event data and forwarded for further processing. Additionally a Data Flow Engine is required to preprocess the in-building events, and make forwarding decisions as to where the event with appended asset data should be sent. As a simple example the air conditioning units Service Contract may be held by a different company than that Servicing the heating units, the Data Flow Engine must determine what type of event should be sent to which company. Data Flow Engines work in tandem with Asset Data and Mapping engines in ensuring that actionable outcomes are made possible from the stream of IoT sensing event data.

Asset Data and Mapping engines and Data Flow Engines are both critical elements to the successful use of scaled up IOT device deployments; yet, as they are also a new emerging technology capability/product their role is often overlooked when planning an IoT project, or pilot.

The second use case shares the need for similar functionality to be provide in the IoT Architecture though the it is a less complex situation in many respects. The storage yard contains a finite number of large pieces of engineering spares stored in an un-serviced open-air environment. Cellular 3 or 4G connected IoT sensors are often used for this type of ‘mobile’ connection with their ability to provide reasonable accuracy of location via cellular triangulation. Cellular connectivity services for mobile assets work in storage, in transit, and field installation linking the location with the data, or event, streams. Cellular connected IoT architecture places more emphasis on the need to manage the connection and its wider range of services, (see Cisco acquisition Jasper Technologies video). The architecture will still need to include an Asset Data and Mapping Engine to assign the contextual data to the individual engineering spare.

Sensor selection dominates a pilot, but rarely to selection criteria include aspects that will be important in full-scale deployment IoT architecture. It is important that pilots reflect this, and include Asset and Data Flow engines to be really representative of the experiences that a pilot should provide in advance of a successful full-scale rollout.

New C-Suite

Sports and Technology Panel at IBM InterConnect

Sports and Technology Panel at IBM InterConnect

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On February 23rd, I had the chance to paricipate on a sports and technology discussion panel with Robert Roble (SportsTechie.net) and John Short (IBM) at IBM’s InterConnect conference. We used Periscope to live-stream the panel, so I apologive for the iPhone-style vertical view, but here is the recording of our discussion. We talked about everything from content creation and social media to technology partnerships and daily fantasy sports. I hope you enjoy it!

//www.youtube.com/watch?v=V-c3Kezn8O8

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The Year of On-demand, Personalized Shopping: The Cloud and IOT Abound

The Year of On-demand, Personalized Shopping: The Cloud and IOT Abound

What’s Happening in the World of Shopping and Customer Experiences? At the National Retail Federation Annual Convention in New York City, Microsoft made announcements with GameStop, Hardee’s, TGI Fridays, Panasonic, HP and FreedomPay, and NCR on efforts to modernize shopping experiences.

How Does IoT, The Cloud and Customer Experience Come Together? Microsoft believes this will be the year when modern shopping experiences come to life. Where retailers create instant, personalized experiences for shoppers on their smartphone, online and in stores. It will be the year that customers return to stores because technology is engaging them in new ways, making them want to buy more and come back. Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics. Microsoft also announced how Pandora and Ashley Furniture are working with technology to create more engaging experiences for employees, helping them be more collaborative and support faster product innovation.

Engaging Customers During the Shopping Experience is Essential for Today’s Retailers. GameStop announced it is working with Microsoft to create an interactive, informative and entertaining shopping experience in an immersive environment. In the near future, when customers walk into one of the GameStop pilot stores, they will be connected to the services enabled by the Microsoft Cloud, allowing them to browse product choices, share their shopping cart with salesperson’s tablet running an assisted selling application, and even browse products interactively on a big screen Ultra High Definition TV where they can view video game trailers with pristine clarity. When a customer downloads and opts into the GameStop app on their smartphone, they will be able to interact in a whole new way with GameStop marketplace through the use of Azure. Ultimately, the customer and the salesperson can push the desired products to the point of sale (POS) system for order processing and payment.

What’s Another Great Example of How Microsoft is Working With Retailers to Improve Customer Engagement and Customer Experience? One example is Hardee’s new way to make ordering a meal fast and fun. Hardee’s is currently deploying self-ordering kiosks for ordering meals, using Windows 8 devices. These in-store kiosks are being tested currently in 30 restaurants with plans to extend that test to additional restaurants soon. Each kiosk allows customers to review the menu and order food and lets managers run sales and shift reports, while dramatically reducing wait times. Check out the video and read more here.

Another Example is TGI Fridays Who Has Plans to Transform the Way People Order Food by Equipping Servers with 8-inch Tablets Armed with Payment Sleeves. With the Fridays’ Service Style technology the customer’s order is processed right at the table, the device also helps manage the waiting list and queue. The solution helps ensure orders are correct, reduces training time, and streamlines waitlists.

Modern Points of Sale Connect Retailers and Customers in New Ways.  As the shopping experience becomes more modern, so does the POS. Modern POS devices are allowing retailers to better understand their customers, provide more customized service, and help them achieve compliance with new security measures being implemented in 2015.  In partnership with Panasonic, HP and FreedomPay Microsoft is demonstrating how the modern POS can create personalized retail experiences, in real-time, through smart and secure devices. With new security regulations on the horizon, retailers need to upgrade their POS devices, not only to ensure their customer data is safe, but to also be able to provide a more personalized and seamless experience at check-out. Read more about modern POS devices here.

Innovation that helps retailers understand buying behavior and customers make informed decisions.  One of the challenges in retail is to create an in-store experience that engages customers in unique ways, entices them to come in to stores, and keep them coming back. Creating those connections creates better experiences and ultimately increases sales. With the help of a Kinect sensor, AVAretail’s SmartShelf technology allows every interaction of a shelf in a store to be monitored and recorded in real-time, providing insight into which products are most selected and picked up by customers. Another form of technology, Path Tracker, gives retailers real-time detection and analysis of a customer’s shopping path.  This provides counts of people in the store, areas visited, dwell time and shopping path, acting as a heat map of where customers are spending the most time in the store.

The NEC Biometric interface with Kinect Camera System Provides Demographic and Face Recognition Services to a Kinectically Enabled Application. Retailers can use this information for analysis and for providing the customer with a more personal selling experience. MediaCart will change the shopping cart as we know it. Adding a location-aware tablet to the cart allows a retailer to present a personal and relevant shopping experience to its customer.  This allows context sensitive ads and promotions when in front of various products along with a barcode scanning capability for price lookups and basket totals.

Retailers Are Predicting Consumer Behavior With Machine Learning. As technology advances, consumers have more tools at their disposal during the buying process. This trend seems to be growing exponentially, especially as the Internet of Things (IoT) matures. This is both an opportunity and a challenge for retailers looking to capitalize on a whole new base of consumers. Competitive pressure, combined with ubiquitous connectivity, smart devices and an intelligent cloud platform is causing a shift to a new retail reality. Food delivery company JJ Food Service uses machine learning to make product recommendations as customers are shopping for food. This provides insights, saves on costs, and ensures their customers have the food they need, when they need it.

Customer Behavior Can Be Predicted. Auckland, New Zealand-based VMob runs a mobile engagement platform on Microsoft Azure which predicts likely customer behavior based on historic and live data streams. The platform currently delivers personalized content to millions of consumers around the world, including customers of McDonald’s across several European markets. The VMob platform collects real time data from multiple sources including mobile devices, wearables, location temperature sensors, WiFi transmitters, beacons, digital signage, and POS systems to personalize engagement with the customer. The VMob platform uses Azure Machine Learning to harness the Internet of Things to predict future customer behavior – transforming live and historical data streams into actionable insights McDonald’s can employ to individualize its marketing efforts. See more information about VMob’s work here.

You Want to Reach Your Customers Where They Are. For retailers to succeed, they need to reach their customers where they are.  Because of this, we are pleased to be announcing Sitecore Commerce, powered by Microsoft Dynamics. This solution integrates the experience management capabilities of the Sitecore Experience Platform with the omni-channel commerce capabilities of Microsoft Dynamics AX for Retail. The result is a product that allows enterprises to bridge the gap between in-store and digital experiences. We are also announcing a combined effort with Toshiba to form the Toshiba Global Commerce Solutions with Microsoft Dynamics to help retailers deliver leading customer experiences through true omni-channel customer engagements. This effort includes Toshiba delivering software and implementation services on the Dynamics platform as well as plans for the global availability of a combined solution – TCxGravity powered by Microsoft Dynamics – specifically tailored to deliver omni-channel transformation on the customer’s terms, helping it provide seamless brand experiences to build lasting loyalty.

What’s The Future of Retail? Retailers are changing the game through connected stores, empowered employees, digital engagement and ambient intelligence all geared toward delighting the modern shopper. By gathering and ingesting insight from myriad data sources, retailers can create a comprehensive understanding of each customer, its store’s inventory and the capabilities of its business to seamlessly match people with the products and services they desire.

The end result of these technologies and services, and of Microsoft’s work with retailers, is an increased focus on solutions that help grow sales and profits, increase customer satisfaction and loyalty, bring products to market faster, and create a more effective business.

If you want more information, visit the Retail NewsroomThe Windows for Your Business Blog, and The Dynamics Blog.

MyPOV: I Love to shop and I love technology. So this is gonna be a great year! I can’t wait to see how cloud computing, IoT and customer experience emerge as the top competitive advantage to lead conversion rates, higher revenues and awesome customer experiences!

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research
Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences in Retail Environments

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IoT In the Auto Industry: Automakers Choose Microsoft as Connected Car Partner

IoT In the Auto Industry: Automakers Choose Microsoft as Connected Car Partner

What Does Mobility Mean? To Microsoft mobility means the mobility of the person, not of any single device. People now want their technology experience to move with them, from place to place and device to device, at home, at work, and on the move. And this is also true in the automotive industry and in today’s connected cars. People expect their car’s computing power to match its horsepower. And automakers are leading the way, bringing mobility solutions to their cars to meet drivers’ changing expectations, as well as enhance safety. These automakers see their cars as technology platforms, and they are choosing Microsoft as their partner.

Why are Are Automotive Giants Choosing Microsoft for IoT and Cloud? They are choosing Microsoft because we uniquely deliver end-to-end solutions from the cloud, to the device, to predictive analytics, and do so in a way that allows all our partners to innovate on top of their existing systems. Nobody else offers this breadth and depth to the auto industry.

Which Car Companies Have Chosen Microsoft for Cloud and IoT? Volvo Cars, Nissan, Harman and IAV announced  details about their partnerships with Microsoft to enhance their connected car strategies. They join Toyota, Ford, Qoros, Delphi, and other companies already working with Microsoft to bring their cars into the mobile-first, cloud-first world.

What’s the Future of The customer’s Relationship and Experience with These Connected Cars? In the near future, the car will be connected to the Internet, as well as to other cars, your mobile phone and your home computer. The car becomes a companion and an assistant to your digital life. And so our strategy is to be the ultimate platform for all intelligent cars.

At CES there were many demonstrations of a variety of mobility solutions available today and reveal new prototypes. They showed ways people can be more productive in their cars, how cars can monitor what’s happening in their surroundings to improve safety, and how cars can adapt to unique users to deliver a more personal driving experience.

  • Volvo Cars showcased new concepts that integrate Microsoft Band 2 with a Windows 10 smartphone and the Volvo on Call Universal App, creating new ways for customers to interact with their vehicles. From the new Microsoft Band, a Volvo owner can press and hold the action button and say, “Volvo, start the heater of my car,” among many other options.
  • Harman announced a collaboration with Microsoft that will integrate Microsoft Office 365 productivity suite capabilities into Harman infotainment systems. Drivers will be able to access Office 365 services and interact with them through intelligent personal assistant software to schedule meetings, hear and respond to important emails, and make Skype calls when in park, or when on the road in autonomous vehicles.
  • IAV will use Windows 10 Continuum to stream Windows 10 via a mobile device directly to a car’s dashboard, giving drivers access to Windows 10 features and apps such as Cortana, Skype for Business, Calendar, Outlook and Groove Music while the vehicle is in autonomous driving mode or parked. This integration allows drivers to use the devices they already own. Microsoft and IAV will also demo how to use Cortana Analytics and data from a vehicle’s surroundings to improve safety by anticipating and mitigating potential vehicle and pedestrian accidents.

In addition, Nissan Motor Company and Microsoft announced that all Nissan LEAF and Infiniti models in Europe will have Connect Telematics Systems (CTS) powered by Microsoft Azure.

Why Is Microsoft A Good Partner for the Auto Industry, IoT, Cloud Computing and Awesome Customer Experiences? Automakers are choosing Microsoft as their connected car partner to help them transform the consumer experience with a platform for intelligent cars that complements their own strategies and ambitions. With this partner focus, they are able to leverage their cloud-based intelligence technologies, productivity services and tools, and even personal assistant technologies like Cortana in a neutral manner.

They are able to strike the right balance between using data to create both intelligent and personal experiences, while helping maintain privacy and security. They are also able to create more natural, human computing interfaces. And, they are able to develop and deploy secure platforms and infrastructure to enable innovation on top of existing systems.

My POV: Why Are Partnerships The Path to Innovation? It’s simply that when we collaborate we are a better we, than a single me. At least that’s my saying. I am always a better me when I collaborate. With respect to Microsoft and the auto industry they are partnering to build mutual value, not to compete. The value of a true partnership comes when one is able to help automakers accelerate their mobile and cloud strategies and unlock new experiences for consumers, like no one else can.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research
Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences

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Market Move - Oracle acquires Ravello Systems - makes good on nested hypervisor roadmap

Market Move - Oracle acquires Ravello Systems - makes good on nested hypervisor roadmap

Earlier this week we learnt that Oracle has acquired Ravello Systems, a hybrid cloud vendor that has specialized in moving mostly VMware and KVM based loads from on premises into the public cloud. 

 
 


Take a look at the video for my quick takeaway:
 

If you don’t have a chance to watch – read on:

Oracle shared the vision of supporting a nested hypervisor for the Oracle Cloud back at Oracle OpenWorld 2015, and re-iterated the direction at the recent Cloud Analyst Summit (see links on these and more takeaways below). Now Oracle pushes further and along those lines – with the acquisition of Ravello Systems the vendor gets access to technology that has been in the market place moving loads to and from public clouds (mostly AWS and Google).

MyPOV

Always got to see vendors delivering on their stated direction and road maps, this is an example of Oracle delivering in the direction of nested hypervisor in the Oracle cloud. This allows Oracle to tackle more load to move to its cloud, without customers having to change and modify the way how their systems run. This is attraction for many enterprises who are not looking at expanding their data center capacity, or move other / often older loads to the public cloud. And for Oracle this means more load, which means better economies of scale for its cloud offering, which means better TCO, which means better prices for customers.

We will be watching how Oracle moved forward getting heterogeneous hypervisor load into its cloud. Stay tuned.



 
 
 
Recent blog posts on Oracle:
  • Progress Report - Oracle Cloud - More ready than ever, now needs adoption read here
  • Event Report - Oracle Openworld 2015 - Top 3 Takeaways, Top 3 Positives & Concerns - read here
  • News Analysis - Quick Take on all 22 press releases of Oracle OpenWorld Day #1 - #3 - read here
  • First Take - Oracle OpenWorld - Day 1 Keynote - Top 3 Takeaways - read here
  • Event Preview - Oracle Openworld - watch here

Future of Work / HCM / SaaS research:
  • Event Report - Oracle HCM World - Full Steam ahead, a Learning surprise and potential growth challenges - read here
  • First Take - Oracle HCM World Day #1 Keynote - off to a good start - read here
  • Progress Report - Oracle HCM gathers momentum - now it needs to build on that - read here
  • Oracle pushes modern HR - there is more than technology - read here. (Takeaways from the recent HCMWorld conference).
  • Why Applications Unlimited is good a good strategy for Oracle customers and Oracle - read here.

Also worth a look for the full picture
  • Event Report - Oracle PaaS Event - 6 PaaS Services become available, many more announced - read here
  • Progress Report - Oracle Cloud makes progress - but key work remains in the cellar - read here
  • News Analysis - Oracle discovers the power of the two socket server - or: A pivot that wasn't one - TCO still rules - read here
  • Market Move - Oracle buys Datalogix - moves more into DaaS - read here
  • Event Report - Oracle Openworld - Oracle's vision and remaining work become clear - they are both big - read here
  • Constellation Research Video Takeaways of Oracle Openworld 2014 - watch here
  • Is it all coming together for Oracle in 2014? Read here
  • From the fences - Oracle AR Meeting takeaways - read here (this was the last analyst meeting in spring 2013)
  • Takeaways from Oracle CloudWorld LA - read here (this was one of the first cloud world events overall, in January 2013)

And if you want to read more of my findings on Oracle technology - I suggest:
  • Progress Report - Good cloud progress at Oracle and a two step program - read here.
  • Oracle integrates products to create its Foundation for Cloud Applications - read here.
  • Java grows up to the enterprise - read here.
  • 1st take - Oracle in memory option for its database - very organic - read here.
  • Oracle 12c makes the database elastic - read here.
  • How the cloud can make the unlikeliest bedfellows - read here.
  • Act I - Oracle and Microsoft partner for the cloud - read here.
  • Act II - The cloud changes everything - Oracle and Salesforce.com - read here.
  • Act III - The cloud changes everything - Oracle and Netsuite with a touch of Deloitte - read here

Finally find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.
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Capgemini Acquires Innovation and Design Consultancy Fahrenheit 212 to Drive Digital Innovation Offerings

Capgemini Acquires Innovation and Design Consultancy Fahrenheit 212 to Drive Digital Innovation Offerings

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities. It will accelerate Capgemini Consulting’s ability to define new products, services and experiences for clients, while Fahrenheit 212 gains access to international implementation strengths and the Group’s global network of Applied Innovation Exchanges.

Who is Fahrenheit 212? It was founded on the premise that innovation – as a systematized capability – can be both a learned discipline and a predictable driver of growth. Highly entrepreneurial and outcome-driven, Fahrenheit 212 has spent the last 12 years developing growth opportunities for clients such as The Coca-Cola Company, Marriott, and Citi.

A Note from the Executives: Todd Rovak, Managing Partner and Chief Executive Officer of Fahrenheit 212, said, “At Fahrenheit 212, we have built an effective and unique model for developing new products and services, and now with our Consulting we can again leap frog our competitive set. The ability to combine innovation strategy and transformational thinking with enterprise-level implementation on a global scale is now a client mandate. Capgemini’s deep technology capabilities, resources and client relationships will steepen our trajectory and accelerate our pace in ways that would take us years on our own. Our people are excited to strengthen and broaden our approach to innovation consulting in dynamic new ways, helping us continue to attract and develop innovation’s top practitioners.”

Cyril Garcia, CEO of Capgemini Consulting and Member of the Group Executive Committee, statement, “Our shared view of the future of innovation and the inclusion of digital is the impetus behind the combination of our complementary approaches as we step-change the way consulting is defined and delivered. Together with Fahrenheit 212, we’ll bring additional value and innovation to our clients and expand our innovation solutions into new industries that are undergoing digital disruption.”

MY POV: It takes the know how of both a management consulting firm and system integrator and a speciality firm are a great combination to drive innovation from both a strategic and tactical point of view.

@DrNatalie, VP and Principal Analyst, Constellation Research

Covering the Latest in Digital Transformation, using IOT and the Cloud to make Awesome Customer Experiences

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IoT Leadership Forum Helps Customers Digitally Transform Their Business

IoT Leadership Forum Helps Customers Digitally Transform Their Business

Is IoT Relevant to Today’s Companies? Today’s enterprises span a spectrum of engagement when it comes to the Internet of Things (IoT). Some are beginning an exploration around IoT, some are actively implementing new capabilities to build for the future and some are well along in their deployments with expansive plans for transforming their business. Wherever an enterprise is with their use of IoT, they can benefit from expert insight to help them accomplish their goals.

How Can Companies Learn About IoT, Cloud Computing and Creating Awesome Customer Experiences? For large enterprise customers with complex environments, IoT implementations bring both challenges and an abundance of opportunities to transform their business. To help customers on their journey, we began hosting the Azure IoT Leadership Forum on our Redmond campus last May. The forum is part of their broader approach to partnering with customers on IoT, and is a great place to both learn from Microsoft experts and hear from other leading companies on how to realize the value of IoT.

Who Attends These Forums? At the second IoT Leadership Forum they  welcomed significant leaders in the IoT space. More than a dozen Azure IoT customers from several industries attended the two-day session to learn from special guests and the executive team. Participants included 3M, Caterpillar, Honeywell, Johnson Controls, Mitsubishi Electric, Rockwell Automation, Rolls Royce, Sandvik, Schlumberger, Schneider Electric, ThyssenKrupp, Weir Group and Grundfos.

What Were The Sessions About? The sessions covered numerous topics but shared a common goal: Helping customers with best practices in making IoT solutions a reality, looking past the hype and learning from right-sized examples. They spoke about the new Azure IoT Suite and how it dramatically accelerates time to value in IoT. Tim Mallalieu described how the Azure Customer Advisory Team (AzureCAT) takes a hands-on approach to helping companies in their IoT journeys and offered best practice advice. There were also expert consultants, including Geoffrey Moore Consulting, The Boston Consulting Group and The York Group. Kurt DelBene who joined the sessions along with other Microsoft execs, all of whom shared insights and lessons learned in IoT.

What is the Most Prevalent Theme in the IoT Forums? Throughout the event, one of the most prevalent themes that emerged was the disruptive role IoT is playing in business already. Whether it is dramatic increases in operational efficiencies, big reductions in costs or enabling entirely new business models, it’s clear that organizations across industries must “disrupt or be disrupted” as IoT technology continues to create new waves of innovation.

Though each customer who participated is in a different phase of its own IoT journey, they all shared a common goal of unlocking new business value through this exciting new technology wave. As entire industries use IoT to transform themselves, they will continue to provide collaborative two-day sessions to arm customers with the best-in-class technology, deep insights and best practices to help them succeed.

Where Can You Learn More? Check out the IoT home page to learn more about Microsoft’s vision and how IoT is already transforming business for their customers.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research
Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences

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News Analysis - IBM and VMware announce partnership to accelerate enterprise hybrid cloud adoption >> Looking promising

News Analysis - IBM and VMware announce partnership to accelerate enterprise hybrid cloud adoption >> Looking promising

We are attending the IBM InterConnect conference happening in Las Vegas this week, and probably the most important announcement for CxOs with on premises VMware loads has been the partnership between IBM and VMware. 

 
 

So let’s take apart the press release in our customary style (it can be found here):
 
Las Vegas – IBM InterConnect and Palo Alto, CA - 22 Feb 2016: IBM (NYSE: IBM) and VMware, Inc. (NYSE: VMW) today announced a strategic partnership designed to help enterprises take better advantage of the cloud’s speed and economics. The new agreement will enable enterprise customers to easily extend their existing workloads, as they are, from their on-premises software-defined data center to the cloud.
MyPOV – Good summary of the partnership, all about moving loads from on premises to cloud.
 
With nearly 100 percent of Fortune 100 customers utilizing VMware technologies, this partnership will help preserve and extend customer investments across thousands of data centers. Customers will be able to leverage VMware’s proven technologies with IBM’s growing footprint of 45 Cloud Data Centers worldwide, helping companies scale globally while avoiding retooling expense, development risks and reducing security concerns.
MyPOV – Here is where the main synergies for the vendors lie: VMware has not been able to build enough data centers to be a viable partner for its existing customers to move loads to the cloud on a worldwide scale, which today is at least 20+ locations. And IBM needs more load for its cloud, being the only major cloud vendor with no ‘organic’ load to fuel its data center growth.
 
IBM and VMware have jointly designed an architecture and cloud offering that will enable customers to automatically provision pre-configured VMware SDDC environments, consisting of VMware vSphere, NSX and Virtual SAN on the IBM Cloud.
MyPOV – This is the beauty of the bare metal nature of SoftLayer / IBM Cloud – in this case VMware can bring its offerings – as mentioned above – pretty much one to one to the IBM Cloud, no modifications, no re-imaging on different hypervisors (something VMware would not be a fan of anyway) necessary.
 
With this SDDC environment in place, customers will be able to deploy workloads in this hybrid cloud environment without modification, due to common security and networking models based on VMware.IBM will utilize its extensive CloudBuilder tools and workload automation capabilities to automatically provision pre-configured or custom workloads to the cloud, validated by VMware's design patterns for Software Defined Data Center architectures. In addition, VMware has extended vRealize Automation and vCenter management tools to deploy and manage environments on the IBM Cloud, as if they are part of a customer’s local data center.
MyPOV – First thing customers when moving to a hybrid cloud is how to automate things, good to see both vendors have their respective tools. Both vendors need to work on a clarification which tool to use in which scenario to avoid confusion.

The two companies also will jointly market and sell new offerings for hybrid cloud deployments, including seamless workload migrations, disaster recovery, and capacity expansion and data center consolidation.
MyPOV – And after automation tools, customers ask for out of the box offerings, good to see that both vendors are thinking about them.
 
“This partnership, an extension of our 14-year plus relationship with IBM, demonstrates a shared vision that will help enterprise customers more quickly and easily embrace the hybrid cloud,” said Pat Gelsinger, chief executive officer, VMware. “Our customers will be able to efficiently and securely deploy their proven software-defined solutions with sophisticated workload automation to take advantage of the flexibility and cost effectiveness of IBM Cloud.” 
MyPOV – Good quote from Gelsinger, who I have been asking each VMworld on why VMware is not more aggressive on the topic of cloud migration, well now the data center location and investment side is addressed.
 
"We are reaching a tipping point for cloud as the platform on which the vast majority of business will happen,” said Robert LeBlanc, senior vice president, IBM Cloud. “The strategic partnership between IBM and VMware will enable clients to easily embrace the cloud while preserving their existing investments and creating new business opportunities.”
MyPOV – LeBlanc’s favorite topic is right now the ‘tipping point’ for cloud – and I agree to a certain point with him that cloud technology becomes much more of a When? And How? Question than an If? Question for enterprises.
 
Additional key benefits for customers when the new offerings are available will include:
  • IBM and VMware will provide the expertise, solutions, and cloud infrastructure to help customers manage and scale their IT resources running in private and public clouds, utilizing the tools, processes and APIs with which customers are already familiar,
  • Through sophisticated workload automation, clients will have the ability to quickly provision new or scale existing workloads to the IBM Cloud,
  • Companies will have additional reach and scale to more easily start locally and scale globally with cloud capabilities, and also comply with data residency and other regulatory mandates,
  • VMware customers will be able to use a flexible, monthly-based consumption pricing model that makes it more cost effective for users by enabling a simple pay-as-you-go option,
  • The IBM Cloud will be a showcase platform in the VMware vCloud Air Network cloud provider ecosystem.

MyPOV – Good list of new capabilities, good to see the elasticity argument front and center – for both loads and billing. Equally good to see the data residency question coming up, something we have covered extensively – see here.
 

Overall MyPOV

It’s always good when customers win, and here customers and both partners win. VMware customers for the first time get a global cloud partner, with who they can negotiate SLAs, rates and get one bill, something the heterogeneous VMware partner ecosystem was not able to provide. VMware addresses the public cloud demand of its customer and IBM gets more load into its cloud, which it needs to compete on the economy of scale level to get to the larger competitors (who all have some sort of organic load).

But a synergetic win / win / win across partners and customers does not guarantee success, there are many areas where IBM and VMware could not execute well, starting with product, licensing and go to market. Given the sense of urgency for both vendors, I think it is unlikely both can afford to not make the partnership work. And the lack of alternatives add additional pressure to make it work. There is no other bare metal cloud provider with 40+ locations that VMware could use, there is no other vendor who has a SDDC architecture and owns approximately 90% of the enterprise on premises load. So enterprise should take comfort of these mechanics, that are making a successful partnership more likely than not. We will be watching.


More on IBM:
  • Event Preview - IBM Interconnect 2016 - read here
  • Site Visit - IBM Design Studio Austin - read here
  • MarketMoves - IBM strikes 3x in Fall - Cleversafe, The Weather Company and Gravitant - read here
  • News Analysis - IBM launches Industry's First Consulting Practice Dedicated to Cognitive Business - a good move it's early times - read more
  • News Analysis - IBM plans to acquire Cleversafe to propel Object Storage into the Hybrid Cloud >> a good move. Read here
    Market Move - IBM acquires StrongLoop - nodejs comes to BlueMix - read here
  • News Analysis - IBM and ARM Collaborate to Accelerate Delivery of Internet of Things - The IBM NextGenApps Stack emerges - read here
  • Progress Report - IBM Cloud makes good progress - but needs to attract more load - read here
  • Market Move - IBM gets into private cloud (services) with Blue Box acqusition - read here
  • Event Report - IBM InterConnect - IBM makes bets for the hybrid cloud - read here
  • First Take - IBM InterConnect Day #1 Keynote - BlueMix, SoftLayer and Watson - read here
  • News Analysis - IBM had a very good year in the cloud - 2015 will be key - read here
  • Event Report - IBM Insight 2014 - Is it all coming together for IBM in 2015? Or not? 
  • First Take - Top 3 Takeaways from IBM Insight Day 1 Keynote - read here
  • IBM and SAP partner for cloud - good move - read here
  • Event Report - IBM Enterprise - A lot of value for existing customers, but can IBM attract net new customers? Read here
  • Progress Report - The Mainframe is alive and kicking - but there is more in IBM STG - read here
  • News Analysis - IBM and Intel partner to make the cloud more secure - read here
  • Progress Report - IBM BigData an Analytics have a lot of potential - time to show it - read here
  • Event Report - What a difference a year makes - and off to a good start - read here
  • First Take - 3 Key Takeaways from IBM's Impact Conference - Day 1 Keynote - read here
  • Another week and another Billion - this week it's a BlueMix Paas - read here
  • First take - IBM makes Connection - introduces the TalentSuite at IBM Connect - read here
  • IBM kicks of cloud data center race in 2014 - read here
  • First Take - IBM Software Group's Analyst Insights - read here
  • Are we witnessing one of the largest cloud moves - so far? Read here
  • Why IBM acquired Softlayer - read here

More on VMWare
  • News Analysis - VMware unveils Workspace ONE – will the EUC adoption begin now? Read here
  • Market Move - Dell plans to acquire EMC, VMware, Virtustream, Pivotal and more - read here
  • Event Report - VMware VMworld 2015 - VMware stays the course - executes - progresses on fight for long term relevance - read here
  • Musings – What will it be this year at VMWorld - read here
  • Market Move - EMC to acquire Virtustream - More paths to the cloud - read here
  • News Analysis - Pivotal makes CloudFoundry more about multi-cloud - read here
  • News Analysis - Pivotal pivots to Open Source and Hortonworks - or: Open Source keeps winning - read here
  • News Analysis - VMware makes progress towards the (hybrid) cloud - now let's watch the adoption - read here
  • Speed Briefings at VMworld - read here
  • Event Report - VMware makes a lot of progress - but the holy grail is still missing - read here.
  • First Take - VMware's VMworld Day 1 Keynote - Top 3 Takeaways - read here.
  • Progress Report - Good start for VMware EUC - time for 2nd inning - read here.
  • Speed Briefings at VMworld - inside and outside the VMware ecosystem - read here.
  • VMware defies conventional destiny - SDDC to the rescue - read here
Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here
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Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Cloud-Based Customer Service and Customer Experience. Verint® Systems Inc. announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. The combination of Contact Solutions advances the Verint Customer Engagement Optimization portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. By joining Contact Solutions’ strong self-service capabilities with its advanced customer analytics, engagement management and workforce optimization solutions, Verint is extending omnichannel engagement across the enterprise. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence® platform that enables organizations toprovide crucial insights that empower decision makers to anticipate, respond and take action.

Cloud-base Voice and Mobile Self-Service. The combination of Contact Solutions and Verint will increase the value proposition that customers of both companies receive. Verint customers will be able to extend their investments in omnichannel customer engagement with expanded cloud-based voice and mobile self-service options. Contact Solutions’ dynamic customer base—including many public sector and commercial organizations—will have access to new world-class actionable intelligence with the ability to leverage leading customer engagement optimization solutions to help transform their end-to-end customer engagement.  

Personalization Engine: Providing Intelligent One to One Service. Today’s forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and heighten loyalty. Backed by a robust set of analytics, Contact Solutions’ personalization engine analyzes and adapts call flow and the pace of interactions based on caller behavior. For example, if a caller most frequently selects “account balance” from a set of menu options, the personalization engine can detect this behavior and dynamically rearrange the menu so “account balance” is always the first option presented to that caller. This reduces both time and effort, resulting in better experiences for customers, and decreasing interaction costs for the enterprise through higher automation rates and shorter calls.

Cloud-based Solutions Extends Engagement Optimization Across Smartphones, Tablets and Personal Computers. The rise of “digital-first” approaches to customer engagement has opened the door for consumer engagement at any point in the customer journey. Thanks to the widespread adoption of smartphones, mobile self-service is on the rise and growing in popularity. To address customer demand and market dynamics, Contact Solutions delivers My:Time™ (its patented digital engagement platform.) This cloud-based solution extends engagement optimization across smartphones, tablets and personal computers. With advanced, cross-channel messaging functionality, it enables customers to start a digital interaction on one device and continue it on another, allowing continuity and continued personalization of interactions. Leveraging My:Time’s App2Agent™ functionality takes mobile customer service another step forward by enabling a seamless transition from self-service to live service within a mobile app, mobile web or web application. This will advancing mobile self-service and engagement.

Privacy and Security: Combating Contact Center Fraud. The combination with Contact Solutions also will add functionality to Verint’s solution set focused on mitigating risk, identifying fraud and reducing loss. For instance, Contact Solutions’ capabilities complement Verint Identity Authentication and Fraud Detection, the innovative technology that delivers passive voice biometrics to profile and recognize the voiceprints of fraudulent callers—while makingcaller authentication faster, easier and more secure. Backed by advanced analytics, Contact Solutions brings advanced “upstream fraud detection” functionality that can identify suspicious caller behavior within voice self-service interactions. As potentially threatening interactions surface, red flag detection alerts users to problems and tailors appropriate responses.

MY POV: Businesses need to decide the evolution into the cloud, especially when it comes to customer engagement, customer service and especially mobile and self-service. As customers become more and more attached to their phone, and their expectations for customer engagement higher than ever, it’s really time businesses decide on their digital transformation strategy and start now. Tomorrow is too late!

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research
Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences

 

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The Secret to Success in IoT: Microsoft Partner ICONICS Shares It’s IoT Cloud Experiences

The Secret to Success in IoT: Microsoft Partner ICONICS Shares It’s IoT Cloud Experiences

What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. Unlike many overhyped technology visions over the years, IoT has the underpinnings today to start happening throughout the developed world. Sensors everywhere. Ubiquitous mobile wireless communications. Powerful data analytics. Graphic visualization tools.

Although the Internet of Things (IoT) often refers to connected devices in a personal or industrial setting, it also has the potential to unlock vast opportunities in many cities today, from energy management in civic buildings to traffic monitoring to public services. But that wealth of possibilities can be overwhelming to local governments, as public agencies try to find ways to get started with IoT while making the most of limited resources. The CityNext blog has some  advice from guest blogger Melissa Topp of Microsoft partner ICONICS: Don’t try to do it all at once. Instead, pick one thing and spend time getting it right before expanding your Cloud IOT program.

So Pick Your Best Bet And Get Started on IoT! ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. In her post, Topp explains how a recent smart energy management project for Peirce Elementary School in Arlington, Mass., illustrates the keys to success for cities’ IoT Cloud deployments. By starting with a single project — in this case, cutting summer operating costs in a school building — then focusing on that problem until they had it right, and finally expanding their program in phases, the school’s administrators were able to discover and resolve equipment problems and lower energy costs. Topp’s experience is a good reminder to businesses in any industry that IoT deployments don’t have to be massive and overwhelming to make an impact.

Want To learn More About How Microsoft IoT Helps Cities and Businesses? Here’s a link to understand how this can happen and while you are taking a look at this consider how, when a city changes how it does things, how does that affect the experience of the customer of that city? It’s huge!

IoT Can Be Daunting for City Governments. After all, with just one of Google’s self-driving cars gathering 750 MB of sensor data every second of driving time, the amount of data that a fully wired city would generate in a second would have to be in the petabytes. What’s more, cities would have to figure out where to put all that data. It’d be a bigger problem than Boston had finding places to put all its snow during last winter’s relentless blizzards! But it doesn’t have to be daunting. How do you eat an elephant? One bite at a time. Think of IoT as the same thing. Don’t try to do everything. Just pick one aspect of your business where it will have a real impact to revenue generation, cost savings, and the customer experience.

Wired (IoT) Cities Drive Better Experiences. Nonetheless, cities around the world are “wiring up,” as the many Microsoft CityNext customer stories can attest. Among those cities are also many ICONICS customers. They’re successfully transforming themselves through greater operational visibility and efficiencies using our HMI/SCADA, mobility, and analytics tools for cutting-edge energy and sustainability solutions.

In working with hundreds of cities worldwide, we’ve found that their successful deployments typically have three common hallmarks that we might call “secrets” of their success.

  • First, they chose one place to start, many with a specific need in their municipal utilities, water treatment facilities, transportation systems, or schools.
  • Second, they focused their limited resources and energies on that starting point to ensure it worked, taking as many lessons as they could from it.
  • Third, they didn’t try to solve everything at once, but rolled out their deployments in phases.

What is An Example of a City That Has Gone Down The IoT Path? Arlington, Massachusetts, a town of 43,000 people six miles northwest of Boston, started with the need of its public schools to consolidate summer operations into one building, Peirce Elementary School. To help save air-conditioning costs, the district bought a new chiller, but it also sought energy management software. After evaluating competitors’ offerings, it chose ICONICS Facility AnalytiX hosted on the Microsoft Azure cloud platform. Using Azure eliminated the need for any upfront capital expenditures in IT infrastructure.

Facility AnalytiX uses advanced Fault Detection and Diagnostics (FDD) technology. FDD works via customizable fault rules that weigh the probability of equipment failure. It then alerts staff to actions they can take when faults occur.

IoT Focus Helps Save Time and Money. When equipment fails, the software analyzes current and historical information (along with symptom/cause relationships), executes predictive algorithms, and provides a list of possible causes sorted by probability. This information is securely available to all key stakeholders from desktops, browsers and smart devices such as Microsoft Surface tablets. FDD helped the district cut the time its HVAC contractors spend searching for malfunctions by as much as 20 percent.

The Facility AnalytiX software also showed that the chiller was unnecessarily turning itself on and off every five minutes. This cost the district energy and would potentially reduce the chiller’s lifespan, as constant cycling would put more wear on the equipment. The software helped the district save 20 percent of its energy consumption the first winter after installation.

When You Implement IoT, Phase it in With Fast, Easy Cloud Scalability. With the success of Arlington’s deployment of smart energy-management software in that single elementary school, the town is already working to adopt it to another school. And government buildings are likely candidates for additional deployments. In other words, it found one place to start; focused its resources on making it work; and is taking a phased approach.

With Microsoft Azure, adding those buildings to Arlington’s Facility AnalytiX operations dashboard is fast, easy, and economical. That’s because, by simply connecting to existing HVAC equipment, sensors, and SCADA network hookups, Azure can spin up another instance of Facility AnalytiX with just a series of mouse clicks.

Arlington is just one of many examples from the ICONICS customer base of a city that is implementing IoT — sometimes without actually realizing it — to improve operational visibility and lower costs. As the town adds more buildings to its smart-energy network, those benefits will continue to grow.

With Microsoft Azure, it won’t need to add any IT infrastructure that requires money, maintenance, repairs, and upgrades. In effect, Microsoft Azure is a standby IT resource for Arlington, just waiting to be tapped whenever new demands arise.

Want to Learn More About Cities, Clouds and IoT? For more ICONICS IoT customer stories or to learn more about ICONICS products and solutions, visit www.iconics.com/IoT. Learn more about ICONICS’ smart city solutions on Twitter. Follow Microsoft CityNext on Twitter for news, trends, and smart city solutions.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research

Covering Cloud, IOT and Customer Experiences

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