Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Freshworks reported better-than-expected third quarter earnings and upped its outlook for the fourth quarter as the company is expanding wallet share. The company is also aiming to land more business users.
LIVE from AWS Startup Partner Summit: R "Ray" Wang and Bob O'Donnell interviewed Ruba Borno, VP, AWS Global Specialists and Partners, on the future of cloud innovation.
Perplexity said it "received an aggressive legal threat from Amazon" demanding it prohibits its Comet browser users from using AI assistants on Amazon. Get used to similar kerfuffle.
This report explores how SAP's AI-powered sales force automation tools are transforming seller productivity through smarter insights, better usability, and seamless integration across front-office systems.
"All business is personal" — Jay Laabs, CEO & Founder of Spaulding Ridge, shares how deep client relationships, trust, and strategic upskilling are driving AI-powered transformation in consulting.
TD SYNNEX CIO Kristie Grinnell outlined the tech distributor’s AI plans and how change management is key to driving revenue growth and productivity.
The enterprise AI market appears to be embracing a little nuance and CxOs would be wise to avoid banter about artificial general intelligence and think about systems that drive returns in the real world. Those returns will likely be generated with fewer workers.
This report examines how AI and digital labor are redefining frontline work, creating hybrid teams of humans and agents that drive productivity, trust, and long-term business growth.
https://www.constellationr.com/research/google-public-sector-summit-2025-takeaways-data-ai-and-roi-seven-technology-leadersPublic sector technology executives laid out a series of takeaways and best practices at the Google Public Sector Summit in Washington DC. The takeaways ranged from focusing on your data foundation, use cases for AI agents and the importance of training and human-in-the-loop processes.
Esteban Kolsky interviews Marc LeCours, Global Customer Services leader at DocuSign, about the company’s impressive journey from single-product e-signature startup to a $3B leader delivering end-to-end intelligent agreement management.
Julia Chen and Matt Yanchyshyn at the AWS Startup Partner Summit share insights into startup success, AI-driven growth, and AWS’s robust partner support, which are shaping the next wave of innovation.
Amazon Web Services custom AI chip Trainium2 is fully subscribed and Trainium3 will feature about a 40% performance boost and the ability to reach more customers, said Amazon CEO Andy Jassy.
