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Microsoft has many of the necessary elements in place to continue its move of Microsoft Dynamics AX into large enterprises, but it still needs to fill several major functional gaps in its product offerings. This post outlines three major functional gaps that Microsoft will need to fill in order to compete effectively in the large enterprise space.
Analyst Blog
This week Google made two product announcements that generated a lot of press. The first is that it would be shutting down Google Reader on July 1, 2013. The second was the introduction of Google Keep, which people are referring to as the evolution of Google Notebook and a competitor for Evernote.
Analyst Blog
BT is the first conferencing service provider poised to roll out audio conferencing services based on Dolby voice technology.
Analyst Blog
Smartphones have become pervasive and more than half of all customers use their mobile device when contacting a company for service.
Analyst Blog
Case Study
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services
As a global company with geographically dispersed manufacturing and laboratory facilities, Sealed Air had a vast communications asset base
The company had a distributed contact center strategy, with agents located in North America, Europe, South America, and the Asia Pacific region. With a variety of platforms and licensing arrangements, integrating the platforms and providing a consistent customer service experience was proving difficult.
Find out why Sealed Air chose Verizon/Siemens to resolve their communications issues.
Customer Success, Acquisition, And New Features Drive Day 1 Headlines
Analyst Blog
Premium Research
Survey Data Shows How Third-Party Maintenance Options Provide Customer Leverage
In the first quarter of 2013, Constellation surveyed 184 organizations with maintenance contracts from Oracle or SAP; the purpose was to see what impact third-party maintenance has on contracts from the original software vendors. In the 184 organizations, 149 respondents actively negotiated software license contracts and recognized the availability of 3PM options. Based on the survey results and hands-on experience in assisting clients with contract negotiations, Constellation believes third- party maintenance plays a key role in providing pricing leverage and options in overall apps and contract negotiations strategy. Respondents who chose to switch to a third-party support provider saved up to 50 percent off Oracle’s and SAP’s list prices for maintenance fees.
In a time when technology vendors are starting to shun the “social” moniker, it was refreshing to hear the messaging at the NewsGator Collective 2013 Annual User Conference that NewsGator is all about “making social real” in the enterprise.
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Executive exchange from Connected Enterprise 2012
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Executive exchange panel at Connected Enterprise 2012
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Informatica Sets The Stage For A New Chapter In Its History
Analyst Blog
Big Data is a catchy phrase. Unfortunately, it is often misused and misunderstood. Often, Hadoop and Big Data are used interchangeably; as if the Apache Hadoop family of projects are the only solutions for Big Data, or that that only use for these projects is from Big Data. Neither is true.
Analyst Blog
Quarks
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making
Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal Hadoop, especially among those who think that Hadoop is a product for solving Big Data problems. That is incorrect as Hadoop is actually a family of Apache open source projects for managing and analyzing data of all types. In fact, Big Data is a concept that has become a movement to once again treat data with probability theory and computational statistics. But for all the misconceptions surrounding Big Data, 11 innovative trends are occurring due to this movement:
Yesterday saw the launch of the much awaited Samsung Galaxy S4 (and a worthy update it seems, if hardly earth shattering — much like occurred with the iPhone 5). There has also been much talk about Android weaknesses, hardware or software market specialization as well as Google’s rising share price (and Apple’s currently falling one). [...]
Analyst Blog
Brand storytelling can be hard work. Not only are there all the internal hurdles to overcome, sign-offs and legal checks and so on – there is also the challenge of subject matter. What do you do if you have a complex product or solution that you are trying to explain? Which channels do you choose [...]
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I've just completed reviewing the 7 RFP responses for my session at Enterprise Connect 2013 on cloud-based communications services. The RFP is a 60 page document describing the communications and collaboration requirements for a 2,000 person enterprise with three locations.
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If your organization operates a contact center, you should be demanding of your contact center vendor a roadmap with WebRTC functionality built into the product.
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This is a loose phrasing of one of Netwon’s laws of physics, but it applies as well to the WebRTC standards bodies. What we are seeing with the present version of the standard is a basic capability, but we know there must be changes in the future to allow for additional use cases and evolution of capabilities. Hence, the standards and the bodies governing them will be in motion for some time to come.
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I have the opportunity to co-chair the WebRTC conference-within-a-conference that will be held in conjunction with Enterprise Connect 2013. This is a top notch mini-conference with four goals in mind:
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Here are just a few of the product stories that I noticed today. I don't have time to write full posts about all of them, but I will try and cover a few of them in more detail in the next day or two. For now, I'll offer up a quick point of view on each.
Analyst Blog
The number of app development "solutions" on show at Mobile World Congress 2013 amounted to over 20, and might have been over 40 once you counted in development tools provided by major offerings that were not explicitly on show (for example, Eclipse or the .NET Framework). Yet such a plethora only served to emphasize just [...]
Analyst Blog
This past week in San Francisco Saba held their annual customer conference, Saba People Summit. After several hours of meetings with their executive team, my primary take away is that Saba is returning their focus (in both product development and in marketing) to their core strengths in Learning (formal and informal) and Development (ex: career planning, improving skills, etc.) [...]
Analyst Blog
Demystifying Enterprise Gamification for Business. R "Ray" Wang. Lotusphere 2012.
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