Filter Results
Results
Genesys, @genesyslab, has announced it is acquiring Angel, @angelcorporate, to improve its ability to deliver voice self-service applications more quickly and cost effectively. Genesys currently offers a market-leading voice platform, GVP, and has a strong presence in the large enterprise market. Angel, a SaaS voice portal provider, has earned a solid reputation in mid-size vertical markets.
Analyst Blog
A Comprehensive Approach Applying Disruptive Technologies To New And Existing Business Models
Press Release
The Why Behind Big Data Starts By Asking What’s The Business OutcomeSo organizations have lots of data. New techniques have emerged to correlate big data. Enamored by the potential of big data, leaders are now reinvesting in technologies to find hidden nuggets of insights with the business goals of...
Analyst Blog
Case Study
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud
Hendrickson selected Thinking Phone Networks' ThinkingVoice cloud communications system, and saved nearly fifty percent vs. the cost of its on-premises systems.
The Content Marketing Institute’s new report on Content Marketing in Australia is timed nicely for the upcoming Content Marketing Conference (4-6 March 2013). The report contrasts the content marketing approaches taken by marketers in Australia vs the USA and reinforces much that we already know: Over 60% of marketers expect to increase or significantly increase [...]
Analyst Blog
Case Study
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service
Discover why TMW chose 8x8's cloud communications service to simplify IT operations and move to an OPEX rather than CAPEX model.
I can remember my first bulky personal digital assistant (PDA). It was cumbersome, hard to use and ugly. Very ugly. But I loved it. It felt like a ripple in the fabric of the future. While at university, I took notes on this PDA, scrambling to jot bullet points into the slim LED screen and [...]
Analyst Blog
During one day of this week, the week before Mobile World Congress (MWC) 2013, a triple coincidence occurred: Telefonica signed with NICE to introduce Mobile Reach (to address customer issues), the ‘TSAV 8 to Barcelona’ event was held in Tel Aviv and I (by coincidence) had arranged to vist NICE in order to understand Mobile Reach. In thinking through the implications of all three events, I perceive correlations with significant relevance to all customers, whether enterprise or individual.
Analyst Blog
A new chip called Bodywell was recently announced to reduce the potential risk of mobile device radiation by lowering its absorption rate in the body. Currently, there are minimal industry precautions on the potential risks from mobile device radiation. Mobile devices emit a non-ionizing electronic radio frequency, which can be absorbed by tissues closest to where the phone is held.
Analyst Blog
Premium Research
How Companies Are Gaining Positive ROI and Strategic Benefits from SCM TechnologyDownload the report snapshotCompetitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM) systems, which encompass a wide variety of technologies and capabilities. According to a survey conducted by our research partner Computer Economics, organizations that have implemented SCM technology report good return on investment (ROI), although they must carefully manage the total cost of ownership (TCO). The strong ROI characteristics of SCM are encouraging smaller and midsize companies to join their larger peers in adopting the technology. SCM technology providers offer increasingly sophisticated capabilities, at price points that encourage further adoption. The complexity of these applications, combined with the need to change business processes, however, mean that organizations will need to focus on change management in order to realize SCM benefits.
IRVINE, Calif. – February 19, 2013. Constellation Research, Inc. the research and advisory firm focused on disruptive technologies today announced the publication of “Current Trends in Supply Chain Management: Adoption and Customer Experience” by Constellation Vice President and Principal Analyst, Frank Scavo.
Press Release
Group buying has proven popular in Australia. In 2012, the market generated $504 million, and according to a December 2012 study by Telsyte, the top five sites showed year-on-year growth of over 9%. However, it is not all roses. Competition is fierce and the size of the market is not expected to grow as strongly [...]
Analyst Blog
Adoption of Oracle's Fusion Applications has been slow, in part, because of the success of Oracle's Applications Unlimited program. To better understand why, it is helpful to review some history.
Analyst Blog
Case Study
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency
In 2010, Pandora Radio began a journey to move its entire Information Technology (IT) infrastructure into the cloud to create an agile, sustainable platform for future growth. Integral to the success of that strategy was a cloud-based Human Capital Management (HCM) technology.
Capgemini India Plays A Key Role In The Global Delivery ModelAnalyst and advisors gathered on February 12th, 2013 at Capgemini’s India headquarters located near the trendy and upmarket Powai suburbs of Mumbai. Capgemini India’s CEO, Aruna Jayanthi welcomed guests with a perspective on Capgemini India’s progress. With more than 40,000 people, the team plans to grow to 70,000 people in 3 years at almost a 20% CAGR year-over-year. Aruna sees the potential for up to 70% of Capgemini's infrastructure services delivery to come from India.
Analyst Blog
Changes at Infor More Than CosmeticAnalysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market. While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last 20 years. These venerable brands include Baan, BPCS, Epiphany, Hansen, Intentia, Lawson, MAPICS, NXTrend, SoftBrands, and Syteline.
Analyst Blog
At Fujitsu Forum, held in Munich in November last year, Benno Zollner (the CIO of Fujitsu Technology Solutions, outside Japan) asked the question: “Why are (organizations) spending so much for Workplace IT?” It is a good question. It has made me think 1) about mobile devices and 2) about roles and what is deployed with [...]
Analyst Blog
We’re working on a report looking at “How Third Party Maintenance Plays A Role In SAP and Oracle Contract Negotiations”. If you are an Oracle or SAP customer, please take our survey. We’ll add you to the final report list when you complete the survey and provide a little information about yourself. Here’s the survey:
Analyst Blog
Have you ever thought about the term ‘laptop’? It was invented to differentiate a portable class of PC from desktops. But, how many people use their ‘laptops’ on their laps? This has a practical productivity significance that many underestimate, and it may be one of the unsung reasons why tablets are so attractive… Think about [...]
Analyst Blog
I can't wait for these technologies to be part of our daily lives. Which do you want the most?
Analyst Blog
I have long been a fan of Posterous. It was a platform that was ridiculously easy to use – and was a great introduction to social media for those who were (or remain) cautious of technology and online publishing. But when Twitter acquired Posterous in 2012, it was only a matter of time before it [...]
Analyst Blog
I'm tired of people talking about how social software solves everything and call for the end of email.Let me make my opinion perfectly clear: No one tool is perfect for all scenarios and no tool is effective without the right use-cases and process for using it.
Analyst Blog
In the past few years, it has been evident that a revolution is brewing in the enterprise. Whether you like … Read More →
Analyst Blog
There’s plenty of hype around startups – and around the founders of those startups. We buy books (books, really? Yes!) written by startup entrepreneurs, attend talks, download podcasts and go to conferences. Sometimes it can feel like meeting a rockstar rather than a business person. But for every startup, there are countless others, often behind [...]
Analyst Blog