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Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT
In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology, discusses the introduction, management and use of smart devices (specifically iPads). He discusses the changes that occur as people discover that smart devices are opportunities for improving business processes.
All-Star Judges Select Semi-Finalists for the Second Annual Awards Event That Recognizes the Explorers, Pioneers, and Unsung Heroes That Successfully Put Technology to WorkFinalists to win $100K in prizes from Constellation Research
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Answers to Ten Common Questions Innovative CFOs Have Asked
Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of the broader trend in consumerization of IT (CoIT), business leaders have slowly tipped the balance of power in determining technology acquisition. However, the proliferation of adoption has led to organizational chaos in data, process and meta data integration as users adopt and deploy the cloud in silos without considering the implications of organizational silos and services oriented architecture (SOA).
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Both HANA as an architecture and database alternative indicate SAP’s future direction and next-generation approach. Consequently, numerous clients and SAP customers have inquired on whether or not they can replace their underlying Relational Database Management Systems (RDBMS) in their SAP Business Suite with HANA. Constellation believes SAP HANA is a critical technology that SAP customers should evaluate and understand as the roadmap reveals itself. This report primarily describes the role HANA will play for use with SAP Business Suite and in future SAP applications.
Clarabridge “Turns Up The Heat” On Delivering Context For Customer Experience
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Preparing Your Organization for Pervasive Personal Video
Tablets and smartphones sporting touch ‘n swipe interfaces along with apps that integrate into the enterprise infrastructure are causing organizations to pause and consider what the future for video should be within the enterprise. What impact will these new interfaces and devices have, and how should video – both personal and group/telepresence – be integrated into the overall enterprise communications fabric? Significant benefits accrue when the power of video is unleashed through intuitive users’ interfaces enabled by unified call control.
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The Differences Between Cloud ERP and Hosted ERP and Why They Matter
This research report, “Market Overview of Cloud ERP: Part I,” explores the five essential characteristics of cloud computing, the emerging benefits of enterprise resource planning (ERP) in the cloud, and its increasing market acceptance. This report aids buyers in understanding the differences between cloud ERP and hosted ERP so that they can choose the best deployment option for their unique situations.
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The wildly popular slide describing the various social media tools.
In January 2012 , I wrote about Dolby Labs entering the audio conferencing market with wide-band spatially-oriented audio technology. At that time, I stated that the company needed to do a bit more to prove to me that it really had something differentiating.
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At Enterprise Connect 2012, one of the session speakers made the following statement: “Presence is not about being productive, it is a way to interrupt.”
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Last week I attended Microsoft’s annual Convergence conference, for users and partners of its Dynamics line of enterprise applications. The back-to-back briefings were a great opportunity to get an update on where Microsoft is going with enterprise applications.
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Alcatel-Lucent (ALU) unveiled its new Opentouch Conversation Tablet at Enterprise Connect and delivers a truly unified solution. Unlike many business tablets that provide unified communications (UC) features, the ALU Opentouch software provides a highly sophisticated single architecture that supports multi-party, multi-devices and multi-modal conversations running its UC software on the iPad. What could have been complex and cumbersome is actually a sleek solution on a single application to deliver this robust functionality.
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Constellation Research, Inc. analysts Charles Brett, Alea Fairchild and Frank Scavo to advise CIOs seeking to invest in innovative technology by increasing efficiency and reducing costs of existing systems.
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Legacy Analyst Firms Vs Disruptive Influencer Firms
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Versytec Acquisition Addresses Growing Demand For JD Edwards Support
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There’s something I’ve noticed over the years that bothers me. That is, the tendency for industry observers to take unqualified positions for or against certain technology vendors. My feeling about this runs deep, so, hopefully, this post will help others understand why I sometimes react the way I do in my comments on public forums such as Twitter and blog comments.
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How Business Leaders Will Gain Better Insights and Make Better Decisions in an Era of Big Data
Leaders seek more than just reporting and dashboards, they expect to make real decisions. A recent Constellation Research survey identified key expectations from business analytics to include: supporting business strategy and planning; optimizing costs across the value chain; identifying hidden patterns and relationships in big data; providing context for relevant engagement; and predicting demand in networks.
The shift from transaction to engagement to experience depends on better business analytics. Success requires that new business analytical tools support the information supply chain as data moves from a cacophony of upstream data sources to new and innovative downstream modes of consumption.
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Changing Customer Engagements Demand New Strategy
At a time where social media conversations become a major source for customer opinions and purchases, it has become increasingly challenging to retain customers. Today’s customers have many options for engaging with a company and expect their vendors to fully support them across all channels.To keep pace with the market dynamics affecting customers companies need a firm commitment to focus on engaging their customers and delivering exceptional customer service. This means they must do a better job at understanding their customers and invest time and effort in creating a culture that makes customers’ experience a top priority.
Forward And Commentary
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Huge Growth for Smartphones Reshape Support Models
The rapid proliferation of mobile apps is forcing companies to take a much closer look at their mobile strategy. Customer support operations also need to move quickly to add functionality to mobile apps that recognize the customer, capture the reason for the interaction and deliver context aware support. Additionally, companies need a clear vision for extending its traditional customer support organization to embrace its mobile customers and provide fully integrated cross-channel support.
Constellation Research, Inc. addresses the forces transforming the traditional work paradigm with new research theme.San Francisco, California - March 12, 2012 Constellation Research, Inc. announced today the public launch of its new research theme, The Future of Work, which will analyze the technological, demographical and cultural forces challenging the traditional paradigm of work.
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Last year, Infor's CEO Charles Phillips took the stage with Salesforce.com's Marc Benioff to announce a partnership between their two companies. Coming in the midst of all the other announcements during Dreamforce, it would be easy to miss the significance of this one.
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Michael Park, Corporate Vice President of Microsoft Business Solutions
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