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Tech Optimization executive exchange, CCE2012
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Join us as we announce the 2012 SuperNova Award winners live, on stage, at the SuperNova Awards Gala Dinner on the first night of Connected Enterprise.
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Find out why AVAD, a distributor of high-end audio/visual equipment, chose West over a host of other cloud communication providers
AVAD is a conglomeration of what were 11 different companies. Consequently, within the combined company, there were Private Branch Exchange devices (PBXs) from Panasonic, ShoreTel and Avaya. The Western U.S. region had a hosted system provided by Verizon. Customer calls often went unanswered because everyone thought or hoped that someone else would answer the phone or because all of the sales representatives were busy. AVAD was unable to adequately queue and route calls among locations to smoothly handle call demand. This left customers unsatisfied and significant business on the table.
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Evaluating Integrated vs. Embedded Social Technologies for HCM
Social networking can improve talent management processes such as employee recognition and rewards, performance management, project and task management, career mobility, candidate sourcing and workforce learning. It seems no matter where you look, another Human Capital Management (HCM) technology vendor is announcing new social capabilities. But how are they getting there? Are they partnering with social networking tools providers? Have they built out activity streams and then called that "social"?
Premiere CosmosTM report provides data archiving insight and guidelines for technology buyersReport highlights compliance and performance issues driving solution choices in data archiving effortsFour vendors evaluated against rigorous criteria and practical use cases
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Constellation Cosmos(TM) Evaluating Four Vendor Solutions for Managing Data Growth
We surveyed vendors, users and systems integrators on six sets of criteria, involving market execution and user experiences, as well as solution criteria and vendor resources.
Emergence of the “connected customer” necessitates introduction of new marketing paradigm“Marketers must innovate or die”Included: six principles relevant to marketing today
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Social communications improves business agility and delivers numerous benefits that directly impact how employees work. It supports real time collaboration and sharing of information among business teams, which result in fewer business communication delays. Social communications also lessens the time it takes to complete tasks and helps employees make faster and more informed decisions. However, with many changes occurring in the workplace, even positive changes may find employees who resist modifications in their work habits.
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SAN FRANCISCO – October 24, 2012 Constellation Research, Inc., the research and advisory firm focused on disruptive technologies announced the publication of "How to Gain Competitive Edge with Social Adoption”.
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Why Companies Need to Integrate Social Communications into Line-of-Business Processes
The transformation of business processes with social media is changing the way companies operate. These technologies transform the work environment by promoting collaboration with colleagues, resulting in fresh insight, continuous innovation and product improvement. However, many companies currently support only a few social communications capabilities, which are not integrated into core business processes, limiting its full potential. This report offers insight into the key benefits of an integrated social platform and offers suggestions for moving forward to create a social business.
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Five Stations on the Consumer Engagement Line
Disruptive technologies have created a new type of connected customer who uses a range of digital and social networking technologies to discover, debate and decide on purchases in a completely new way. However, many CMOs still attempt to approach these customers with old marketing paradigms, thus diminishing the ability of marketers to respond to the rapidly changing consumerized landscape. CMOs need to plan and execute against a new vision of the connected consumer. This "big picture" report outlines an outside-in view of the connected customer and key stages in next generation customer experience. The report provides a vital framework for marketing leaders seeking to update their customer relationships from the old transaction-based relationship to ones based on Constellation's 5 Ds of Customer Engagement.
I just attended Cisco’s annual summit for analysts, consultants and partners, which highlighted this year’s achievements. While there was little new with its core collaboration portfolio, Cisco emphasized its accomplishments in implementing and executing on its strategy to deliver its broad suite of collaboration solutions to its customers. Cisco made a lot of progress in integrating its voice, video, WebEx and social products and making the user experience across its portfolio simpler to use and easier to maintain.
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Tablet computers, such as Apple's iPad, are making inroads into corporate settings, but only a small percentage of corporate employees today are using them. This will likely change, however, as tablets and tablet-like devices evolve in their capabilities and form-factors.
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Constellation’s flagship event, Connected Enterprise 2012, starts November 9th to 11th, 2012. This intimate innovation summit in Dana Point, CA (www.stregismb.com) is designed for senior business leaders who are attempting or successfully using disruptive technologies such as social business, cloud computing, mobile enterprise, big data and analytics, gamification, and unified communications/video to drive business value and transform business models.
Join Us For Exclusive Market Maker 1:1 Keynote Interviews From The Industry’s Most Sought After Visionaires
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Key Themes Include Mobility, User Experience, and Innovation
Over 1100 IFS customers convened October 15th to 17th, 2012 in Gothenburg Sweden for the IFS World Conference. The conference brought together the world of projects, service and asset, manufacturing, and supply chain. The conference highlighted the:
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Mobile 2013 was held this week in Tel Aviv. From some 150 original companies, 20 were exhibiting and 10 were chosen to make a final short list for a winner for 2013. What follows is an eclectic selection of 8 solutions presented at Mobile 2013. It shows just how much room there is for innovation [...]
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Earlier this month, I gave a keynote presentation on the subject of ERP optimization, at the Manufacturing ERP Experience conference in Cleveland. This post provides a quick introduction to the subject of ERP optimization and a video of my complete keynote.
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New Report Showcases Constellation’s 2012 Mid-Market Customer SurveySoftware Priorities and Expectations of Mid-Market Organizations Examined
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Disruptive Technologies in Matrix Commerce Drive Wish List for 2013 Budgets
This report showcases Constellation’s mid-market customer survey for 2012 with responses from 339 participants. Notable trends include the continued prioritization of turnkey solutions, focus on matrix commerce in the disruptive tech wish list, improving IT departmental budget conditions from 2010 to 2012, expectations of operational excellence from implementation partners and some changes in vendor mindshare for application upgrades or replacements. Constellation recommends that users apply the seven best practices for vendor selection as they make the journey toward apps replacement.
Recently, NewsGator launched a new offering called NewsGator Enrich, which goes beyond the core use cases above and focuses on specific learning use cases to power informal, social learning across the enterprise. This latest offering includes a socially driven knowledge base for collaborative knowledge development and exchange, and interactive video learning capability for complex learning scenarios. A few of the core tenets of the Enrich Knowledge Base (KB) are described below.
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Polycom announced today a strategy with a supporting products and services portfolio to support it. One element of this strategy is called Polycom RealPresence CloudAXIS. The idea behind CloudAXIS is that any standards-based endpoint can connect, but what is new is that those using Google Talk, Skype, and potentially other presence-based IM clients can connect too.
What is missing is a clear explanation of how this solution works. I'll try to provide the details.
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Ignition Partners Injects $20M in Series C For Hot Cloud Integration Market
On September 19th,2012, SnapLogic closed its Series C funding round.
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On September 18, 2012, Pleasanton, CA based Spigit, a social innovation vendor acquired Crowdcast, a San Francisco based social business intelligence pioneer for an undisclosed sum. Crowdcast Founder/CEO Mat Fogarty and Chief Scientist Leslie Fine will join Spigit’s executive team as part of the acquisition. Crowdcast is backed by Menlo Ventures and Alsop Louie Partners.
Spigit, which has raised over $26M to date, brings 1200+ worldwide customers that can benefit from the Crowdcast offering. Key customers include MetLife, American Express, Walmart, GE, Pepsico, Nike, Merck, Sprint, Farmers Insurance, CapGemini, and Warner Brothers. Crowdcast customers include SAP, Boeing, Hershey’s, iARPA, and Electronic Arts.
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There is an interesting tug of war taking place in the world of social talent management software. Some players take the side that “social” should be a core competency of the talent platform, and hence delivered natively with that solution/suite. Others consider social a technology that should be plugged into talent and human capital management (HCM) solutions, and are developing various connectors to fit the different social tools. Yet still others are taking a hybrid approach – acquiring social technologies with a view toward deep and unique leverage of the social platform, while building plug-ins to additional social tools.
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