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Event Report Cornerstone had their yearly user conference Convergence in San Diego from June 6th-8th. The conference was well attended with over 1000 customers, partner and employees coming from all over the world.
Analyst Blog
This is the second installment in a series of blog posts in which we will introduce you to this year's Connected Enterprise speakers. This year's list of speakers is comprised of a group of revolutionaries that will challenge you to reevaluate your approach to standing business models. Say hello to Chris Meyer, innovator, author, and founder of Monitor Talent.
Analyst Blog
The other day I went through a rather mundane challenge... I was running Office365 on one machine - but didn't like that machine, returned it and got another one, a new one. Well all I needed to do was re-install Office365, that I need to edit and see revisions of research reports.Well - the process started by noon on Thursday, and I was finally done on Friday by close to 10 AM - close to 24 hours...
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Quarks
A Brief Analysis of the Four Components of Customer Success on the SAP HANA PlatformSAP’s HANA platform has reached a level of product maturity that calls for a look at the next steps for the product’s overall success in the enterprise software market. Since the emergence of HANA, concerns arose about hardware cost. But recently that cost has come down. So Constellation Research looks further at the cost of implementation and maintenance plus what it will take to make the overall cost/benefit value proposition of HANA into a game changer for SAP customers, SAP partners and SAP itself.
SAN FRANCISCO, CA – Constellation Research, Inc. the research and advisory firm focused on disruptive technologies, announced today the publication of "Demystifying Social Business: Optimizing the Lead to Deal Process (Sales)” by Constellation Principal Analyst and CEO, R “Ray” Wang. This research report provides pragmatic advice about how organizations should get started on their social business initiatives.This report reveals...
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SAN FRANCISCO, CA – Constellation Research, Inc.
Press Release
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Pragmatic Advice on How to Get Started on Your Social Business InitiativesDownload the report snapshotConstellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area -- lead to deal use cases. Social business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business initiatives across a variety of business processes. In Constellation’s recent 2013 survey of 237 social business adopters, more than a majority (57.8 percent) of the market leaders and fast follower respondents had moved from experimentation to scaling social business initiatives to match demand. This trend signifies the successful growth of social business across a number of use cases.
Quarks
Quark version of the full Demystifying Social Business ReportPragmatic Advice on How to Get Started in Your Social Business InitiativesConstellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area -- lead to deal use cases. Social business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business initiatives across a variety of business processes. In Constellation’s recent 2013 survey of 237 social business adopters, more than a majority (57.8 percent) of the market leaders and fast follower respondents had moved from experimentation to scaling social business initiatives to match demand. This trend signifies the successful growth of social business across a number of use cases.
We want to know how you're using mobile technology in your organizationTake this short 15 minute survey. Tell us how you're using mobility in your organization, and we'll send you a snapshot of the survey results.
Analyst Blog
This is a busy week of acquisitions - with IBM's Softlayer and Salesforce's Exact Target, SAP didn't stay on the sidelines with announcing the hybris software acquisition today. Not all transaction values were disclosed this week - but my estimate is, that north of 6B US$ were moved this week in the enterprise software market.
Quite a week - and it's only Wednesday.
Analyst Blog
As the first cloud-only manufacturing ERP system, Plex Systems has an wide footprint of functionality, going beyond what is offered by newer cloud vendors. Nevertheless, after more than a decade of development, Plex has fewer than 1000 customers and its presence is limited mostly to smaller manufacturing companies in a few sub-sectors. As the first fully multi-tenant manufacturing cloud vendor, Plex could have, and should have, been growing at a faster pace. This post outlines six actions that Plex needs to take in order to accelerate growth.
Analyst Blog
Why IBM bought SoftlayerOn the morning of June 4th 2013 we learned that IBM announced its intent to acquire SoftLayer – a strategic acquisition for IBM in their quest to reach 7B of cloud revenue in 2015. Financial terms were not disclosed – but the street says the deal is valued around 2B US$.
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A premise of moving from company-centricity to customer-centricity is to become more effective at delivering customer service. As a result of the many years that we admonished customer service organizations to become better and more efficient at what they do, to save more money in their operations, and to reduce the costs of servicing customers […]
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Some WebRTC-enabled sites will likely need to connect with enterprise communications systems and to the PSTN. Here we discuss architectures for how this can be done.This is the second in a series of articles from Brent Kelly offering a primer on WebRTC; Part One can be found here.
Analyst Blog
EVENT REPORT: Informatica Launches Vibe, A Virtual Data Machine For New Business ModelsAt Informatica World 2013 in Las Vegas, Informatica announced the Vibe Virtual Data Machine (VDM).
Analyst Blog
This is the first in a series of blog posts in which we will introduce you to this year's Connected Enterprise speakers. This year's list of speakers is comprised of a group of revolutionaries that will challenge you to reevaluate your approach to standing business models. Say hello to Jane McGonigal, futurist, gamer, and Chief Creative Officer of SuperBetter Labs.
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Quarks
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper customer experience. However, just offering video content or chat sessions is not enough to succeed. Brands need to promote their video support services, generate interest in its content and engage in best practices for its use.
After spending more than 25 years building enterprise applications, and realizing that I will have probably another 25 years to work, I took some time to reflect, on how I want to spend the rest of my working years...
Analyst Blog
[Tweetstream]As part of the Vivid Ideas Festival, innovator, Michelle Williams (founder of Ideaction) curated a knock out event designed to transform the thinking of business, creative and innovation professionals. The resulting one day conference brought together an eclectic mix of speakers, audience members and yes, active participants.
Analyst Blog
Enterprise software veteran joins Constellation Research to provide coverage of cloud services with an emphasis on applicability to practitioners.Today Constellation Research announced the addition of Holger Mueller to the research team as Vice President and Principal Analyst. Mueller’s research will add depth to Constellation’s business research themes: Technology Optimization & Innovation, Data to Decisions, and Consumerization of Technology & The New C-Suite.
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Enterprise software veteran joins Constellation Research to provide coverage of cloud services with an emphasis on applicability to practitioners.SAN DIEGO, California– Constellation Research, Inc., the award-winning research and advisory firm focused on d
Press Release
Information technology goes far beyond the realm of enterprise IT. New technologies, such as big data, mobile applications, and cloud computing hold promise in addressing many of the world's great problems, while at the same time offering strategic advantage for businesses. Corporate IT leaders, therefore, need to reach outside their narrow focus on ongoing support to incorporate these new technologies to deliver business value.
Analyst Blog
Have you ever wondered why marketing and advertising is such hard work?We are constantly trying to change the way that people behave and think – positioning brands and businesses in the centre of a relationship that is only ever on the peripheral of our customers’ worlds. And while for us – for the business owner, brand manager or agency – there is a real centrality to our relationship with the brand, it is simply not the case for the vast majority of the people that we want to talk to.
Analyst Blog
Infosys announced on June 1st, 2013, that Mr. N R Narayana Murthy (NRN), the legendary co-founder of Infosys who retired in August 2011 as Chairman Emeritus, has been appointed by the board as Executive Chairman and a director. From the press release: Mr. N R Narayana Murthy said, “This calling was sudden, unexpected, and most unusual. But, then, Infosys is my middle child. Therefore, I have put aside my plans-in-progress and accepted this responsibility. I am grateful to Mr. K V Kamath – the Chairman, the Board, and every Infoscion for giving me this opportunity. I intend to do my best to add value to the Company in this challenging situation.”
Analyst Blog