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Today, Cornerstone OnDemand announced the availability of “Cornerstone for Salesforce”, effectively rebranding CyberU and reinforcing its commitment to bringing learning and training directly into the business applications used by employees, partners and customers every day.
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On December 20th, 2012, Silicon Valley based Adobe Systems announced the acquisition of Behance, a digital portfolio and community site for creative professionals. Constellation sources estimate the purchase price north of $150M. Founded in 2006, the SoHo, New York based company raised 6.5M in May 2012 from Union Square Ventures prior to the acquisition. The acquisition expands two key areas for the Adobe Customer Experience set of offerings:
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I had the great opportunity to present a webcast on February 7, 2013 on how to maximize Microsoft Project 2013 … Read More →
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Microsoft market research indicates that 78 percent of Fortune 500 companies are SharePoint users. Every day for the past five … Read More →
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On February 4, 2013 Oracle announced that it was purchasing Bedford, MA based Acme Packet for $1.7 billion. Acme Packet will be a division within the Oracle Communications Global Business Unit. 80% of this unit’s revenues comes from the carrier business, 20% is in the enterprise space. With Oracle’s gigantic software footprint and the mega trends outlined above, Oracle has an opportunity to propel Acme Packet’s SBC sales into all areas of Oracle’s broad software business.
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At the Avaya Evolutions event in Dallas (February 5/6, 2013) I had the opportunity to speak with Brett Shockley, Senior Vice President and General Manager, Avaya Applications and Emerging Technologies. The discussion focused around new technology Avaya is working on that will significantly impact and enhance contact center customer engagement: speech analytics and big data analytics. Both of these capabilities overlay two Avaya’s contact center products, Elite and the newer Avaya Aura Contact Center.
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SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New CustomersFor new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013. The standard support option was reintroduced in January 14, 2010, after much pressure from user groups. A few key takeaways:
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I would point out that this is not a 1% increase in maintenance fees: it is a 5.5% increase (1/18 = 5.5%).
If I were an SAP customer, I would have four questions for SAP:
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In the process of building new brands, there are three steps that I love:
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For implementation and ongoing support, most customers rely on their original vendors of major enterprise applications, such as ERP, CRM, and supply chain management (SCM). But what happens when the vendor is not up to the job? What steps can buyers take to mitigate the risk of vendor support failure and protect their investment?
These are questions that come to mind when reading about a recent lawsuit by a governmental agency in Puerto Rico against Infor, alleging that Infor "has been absolutely incapable of resolving serious problems" with the agency's implementation of an Infor product.
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The rapid growth in smartphones, social media and video has created new channels — many of which are handled separately than the traditional call center, causing inconsistent customer experiences. Today’s customers, especially the digital natives, seek immediate response to issues and are no longer satisfied with slow service or delayed response. They expect immediate connectivity and response to their questions and want consistent service and recognition regardless of the channels they choose.
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John Willshire and Mark Earls make you think. They chisel and shape ideas until they are sharp enough to be carved into your mind. As part of the Wharton Future of Advertising program, they put together this presentation that provokes a conversation around advertising and what it might look like in the year ahead.
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According to the FT in its piece about the latest iPad upgrade (January 30, 2013), Philip Schiller, Apple’s SVP of Worldwide Marketing, said 120m iPad owners were using these “rather than their old PCs” to fulfil both “business and personal needs”. The implication, at least according to Mr Schiller, seems that to be that the [...]
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At IBM Connect, Sametime has barely had any mention on the main stage. Furthermore, as one looks at the show program, there are only a couple of sessions on Sametime.
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The messages at this morning’s IBM Connect keynote event were clear: The future is “Social” and the new language of business is “Analytics”. Welcome to the future.All morning these messages were evangelized and demonstrated, from IBM executives and their demo teams, to clients like Bosch, Caterpillar and Regeneron Pharmaceuticals, and even from a Hollywood star-slash-collaborative film development entrepreneur. Each spoke on the transformational role that collaborative, social engagement is having in our business and personal lives, changing how we work, play, create, engage and in some cases even how we’re paid or rewarded for our efforts.
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Today at IBM Connect (the conference formerly known as Lotusphere), IBM unveiled their vision for how businesses can find, attract and hire the best employees; empower those people to get their jobs done as effectively as possible; and motivate them to be happy, productive and successful employees with long and rewarding careers. These three areas combine to deliver what IBM refers to as the Smarter Workforce.
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On August 7th, 2012, CDC Software and Consona Corporation merged to form Aptean. Over the past six months, Monte Ford, the president of Aptean has made key executive hires, committed to new product investments, and rationalized overhead. Key points in the acquisition include:
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The Latest Silicon Valley Disruption Is…A Car?It’s all the rage in the valley. No, it’s not the latest social, mobile, and big data app. No, it’s not some cloud computing break through. No, it’s not even bio tech. It’s actually a car.
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Quarks
Apply Constellation’s Adoption Framework to Ensure Organizational Success
Disruptive technology powers today’s business strategy. The creation of new business models, the drive toward transformational innovation and the consumerization of technology put pressure on organizations to improve adoption of technology and innovation. This best practices research paper brings to life Constellation’s frameworks and methodologies to help executives improve their adoption success.
Two boutique market research firms across the Pacific collaborate for innovative researchSILICON VALLEY, California., and TOKYO, Japan – January 23, 2013 – Constellation Research, Inc. and Information Technology Research (ITR) of Japan today announced that they have entered into a strategic alliance to bring Constellation Research’s insights about disruptive technologies and business models for creating transformational innovation to the Japanese market.Constellation Research expands its presence into Japan
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Two boutique market research firms across the Pacific collaborate for innovative research
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Next week IBM will be putting on IBM Connect, the conference formerly known as Lotusphere. Leading up to the event, I've been pointed to several websites, so I thought I'd share them all here to make things "easier" for people.
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SAN FRANCISCO – January 22, 2012 Constellation Research, Inc.
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