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I’ve just published a new report focusing on the role of the Chief Digital Officer (CDO). CDO is a relatively new role and many organizations desperately need them to help build capabilities and competitiveness.Making the Case for the Chief Digital Officer
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Analyst Blog
Manufacturing System Replacement Cycles Have Woken Up From Their Dormancy
In the past three years, Constellation has seen an increase in inquiries and vendor selections for manufacturing ERP. The shift to local based manufacturing, cheaper domestic energy, and more automated complex manufacturing has created a new manufacturing renaissance in North America. Plex is not a newcomer in the market. However, in 2001, the company moved to a cloud based approach. Plex has done a great job moving beyond it’s initial automobile OEM roots for discrete manufacturing. At PowerPlex, Constellation had the opportunity to interview craft beer manufacturers, small batch food manufacturers, and small A&D shops. Constellation sees this space as an emerging growth category given the estimated $50B manufacturing and tier two ERP replacement market over the next 20 years.
Analyst Blog
[Event Report NorthgateArinso analyst summit] NGA is unique in the vendor landscape with having a sole focus on HR, but then NGA pretty much offers every possible service (except RPO) for their customers. From general strategy, over implementation, hosting, payroll services, BPO and Product IP, NGA plays and wants to keep playing in all these markets. It will be key to watch how NGA will be able to grow the base of such a vast and diverse portfolio. All these different areas need management attention and financial investment to get off the ground and keep flying – not an easy task for a mainly services oriented vendor. The next 12 months will show if NGA can grow the base and invest in this portfolio or if it will have to streamline the offering. Sometimes doing less is more for your customers, but you cannot fault NGA for trying.
Analyst Blog
Quarks
Innovative Brands Need a Leader to Navigate Digital Disruption
New: Download full report
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This trends Quark examines why your organization needs a Chief Digital Officer, and outlines the major function of a CDO so you can make the case for a Chief Digital Officer.
Deadline for applications August 1, 2014
The first awards to recognize pioneers, leaders, innovators who use technology to transform business.
We’re searching for the boldest, most transformative technology projects out there. If you or someone you know has what it takes to compete in the SuperNova Awards, fill out the application here:
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Analyst Blog
[New Research] Delta Air Lines’ legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to lost revenue. In addition, the in-flight POS system lacked the ability to communicate in real time with Delta’s CRM system, resulting in a disjointed customer experience.
Learn how Delta Air Lines enhanced customer experience and reduced lost revenue by implementing a mobile, in-flight POS system powered by Microsoft Dynamics and Avanade.
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Analyst Blog
International hotels are a fantastic target for identity thieves. Hotel databases don't just hold credit card numbers and billing addresses (which are held for weeks in advance of a stay and for weeks afterwards to cover incidentals), but for many customers the hotel also has their home address, mobile phone number, driver licence number, airline memberships and arrival flight details. And even passport number is routinely collected by hotels in Asia. It's a complete cornucopia for criminals.
And the most dangerous, most difficult to control threat vector in the hotel industry won't be war-driving or SQL injection attacks or any of the other high tech hacking tools used by organised crime. It will be the inside job.
Analyst Blog
At SAP, collaboration is more than a 3 letter word. (Jam)
Analyst Blog
Every time someone reads, clicks or shares a link or piece of content that we have created, it sends a small dose of dopamine into our brain. This release provides us with a sense or reward, pleasure – and encouragement. It’s why (for the marketer) digital marketing or social media can be addictive. It is […]
Analyst Blog
This article will give you three simple suggestions to improve your divergent thinking.
Analyst Blog
Case Study
Deeper Insights Provide More Personalized Customer Experiences via Mobile, In-Flight POS System
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Learn how Delta Air Lines enhanced customer experience and reduced lost revenue with a real-time, in-flight, wireless POS system powered by Microsoft Dynamics and Avanade.
Infosys’ First Outsider CEO Lands From Silicon Valley. On June 12th, 2014, Infosys announced that Dr. Vishal Sikka as the Chief Executive Officer and Managing Director (CEO & MD) of the company effective August 1, 2014. Dr. Sikka will be inducted as a whole-time director of the Board and CEO & MD (Designate) on June 14, 2014 (see Figure 1). The Global IT services firm also announced the following organizational changes:
Analyst Blog
[Event Report] My top takeaways from Sapphire. On the positive side: 1) HANA is the platform, Suite on HANA is the application 2) Simplified financials 3) HANA Energizes SAP. Top three concerns: 1) Cloud View 2) Renovating in flight 3) Financial Prospects. Overall a good Sapphire. HANA is working, the Suite is on HANA, the Verticals are coming and making things simpler is a welcome message for CEOs trying to tame complexity… But doing things simply is complex in itself.
Analyst Blog
IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated […]
Analyst Blog
I'm presenting a Constellation Research webinar next week on my latest research into "Big Privacy" (June 18th in the US / June 19th in Australia). I hope you can join us.
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Many Big Data and digital businesses proceed on the basis that all raw data is up for grabs. There is a particular widespread assumption that data in the "public domain" is free-for-all, and if you're clever enough to grab it, then you're entitled to extract whatever you can from it.
In the webinar, I'll try to show how some of these assumptions are naive. The public is increasingly alarmed about Big Data and averse to unbridled data mining. Excessive data mining isn't just subjectively 'creepy'; it can be objectively unlawful in many parts of the world. Conventional data protection laws turn out to be surprisingly powerful in in the face of Big Data. Data miners ignore international privacy laws at their peril!
Analyst Blog
Progress Software just announced its acquisition of Cincinnati-based Modulus. A very good move by Progress. On June 9, a whole lot of millennial developers will no longer be asking, ‘Progress who?’. My analysis of the acquisition.
Analyst Blog
For all the wondrous gains made in Artificial Intelligence, where Watson is now is the state-of-the art, A.I. remains algorithmic, and for that, it has inherent limitations that don't get enough attention. Computer Scientists and mathematicians have know for years that some surprisingly straightforward problems have no algorithmic solution.
And yet, predictably, futurists are jumping ahead to imagine "Watson apps" in which patients access the supercomputer for themselves, but will Watson be good enough to make it available direct to patients through an app, with no expert human mediation? Watson can answer questions, but good doctors ask a lot of questions too. When will this amazing computer be able to hold the sort of two-way conversation that we would call a decent "bedside manner"?
Analyst Blog
Disadvantage can shape an entire life. This short, animated film by The Smith Family called, David & the Big Heavy, follows the true story of a young boy struggling to cope with issues at home and school as his family adjusts to life in a new country.Watch and share and help change someone else’s story.
Analyst Blog
Apple upgraded itself on Monday, or so the papers say. They had their big yearly developer conference and announced a lot of interesting things. In some corners people cheered wildly, in other corners people booed and hissed, finding fault with every new feature, and then in the far corner, the enterprise folks just went about [...]
Analyst Blog
Brief overview of SAPPHIRENOW discusses the nature of innovation and what role the cloud plays in enabling the shift to digital transformation.
Video
In this post panel debrief, R "Ray" Wang shares his insights regarding the future of the cloud and shares how the cloud enables the transformation to digital.
Analyst Blog
Maybe this will make you think twice before you post your next selfie
The latest Snowden revelations include the NSA's special programs for extracting photos and identifying from the Internet. Amongst other things the NSA uses their vast information resources to correlate location cues in photos -- buildings, streets and so on -- with satellite data, to work out where people are. Yet for all the fervor over the NSA surveillance, an ever greater scale of private sector surveillance has been going on for years in social media. With great pride, Facebook recently revealed its R&D in facial recognition. Last year Facebook tried to buy Snapchat for the spectacular sum of $3b. A fair price for a stock of raw data and image-generating platform. Nothing stops Snapchat -- or a new parent company -- running biometric facial recognition over the snaps as they pass through the servers, to extract additional "profile" information.
Analyst Blog
My top three takeaways from the keynote: 1) Simplicity makes a comeback 2) Ariba gets a boost 3) Fiori blossoms without the price tag...
Analyst Blog
The 80/20 rule tends to apply in all aspects of life, and it is certainly applying to social discovery, at least in terms of who “gets it” and who doesn’t. I say that because, when I talk to folks about social discovery, about 80% of them feel that it is a fringe issu
Analyst Blog