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So SAP did another weekend re-org announcement. Few people know, that by German law a supervisory board is not allowed to delay the release of material information - hence the weekend surprise(s). So Sikka, who ran all of product development, applications and HANA is out. Bernd Leukert takes over for him and has certainly big shoes to fill. But let's look at the press release in our standard News Analysis format and take it from there:
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Genesys, a leading provider of customer experience and contact center solutions acquired OVM Solutions. If you are in the Customer Experience or Customer Service business what does this mean to you? The investment brings what is called proactive communications offerings. Proactive communications solutions are an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience.
Why did they pick OVM Solutions?
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Departure of CTO Signals Change In Long Term Direction
In a press release this morning, SAP announced a management reorganization and the departure of Vishal Sikka, SAP’s executive board member of products and innovation and CTO. The reorganization puts Bernd Leukert as Vishal’s immediate replacement to lead global development. The role of CTO has yet to be determined. Meanwhile, the Supervisory Board has also appointed Rob Enslin and Bernd Leukert to the company’s Executive Board. Insiders hint that co-CEO Bill McDermott will be officially appointed sole CEO at the May 21st board meeting, given Jim Hagemann Snabe’s pending departure.
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Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major brands and enterprises in industries such as:
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Over 4000 customers, prospects, and partners gathered April 27th to 30th for the flagship Epicor customer conference, Insights 14, at the Mandalay Bay Convention Center in Las Vegas, Nevada. The event provided the $968M revenue, 20,000 customer, Austin based software company an opportunity to showcase changes in management, a new product, and a reaffirmation of its technology partnership strategy. Takeaways from the event include:
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This is another one of those great reminders, ironically shared by the medium it critiques. There are some brilliant lines in it. Of course social media is not all bad, not in the least, but the core message is BALANCE.
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Inventor of the cell phone, Marty Cooper, explains how mobile technology can help us break out of "the box" and solve society's problems in an equitable, accessible, and completely revolutionary manner. Keynote at CCE2011. Premium content. Log in to your Research Unlimited account, or contact Sales.
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Are there different types of 'failure'? How can leaders encourage innovative failure while discouraging mediocrity-based failure? Richie Etwaru discusses the nature of the concept of failure, and how it fits into today's business environment.
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The Oracle Marketing / Social Cloud If I had to sum it up in one sentence, I’d say what Oracle wanted to get across in this event is that while being customer-centric, with an enterprise ready solution, Oracle wants to make the Marketer’s life easier. The ideas of the Marketing / Social Cloud are that […]
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SiliconAngle The Cube's day two wrapup at IBM Impact. Featuring Holger Mueller.
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I have the eyebrow-raising honor and immense pleasure of being father to four children, all girls, who's ages span a quarter of a century. As an avid user, observer and commentator of/on life and technology, my kids are the golden geese of user-experience data points and priceless insights, accentuated in my case by their temporal spread.These things therefore, I now know to be not absolutely but mostly and increasingly true: Facebook is for old people. Old, narcissistic voyeurs to be more precise. Email will follow fax is following typed letters and quill-penned parchments into documentary history. ...
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Yesterday Oracle formally announced the launch of the Oracle Marketing Cloud.
If you’ve been watching the industry, you may be wondering “didn’t they already have a marketing cloud?” They’ve had all of the pieces, yes. Before yesterday there was an Oracle Social Cloud comprised of the solutions formerly known as Vitrue, Collective Intellect, and Involver. And the company had other marketing solutions including Eloqua, Responsys, Compendium, and BlueKai. As of yesterday, those pieces are now formally brought together as a single solution. Let's dissect the news.
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Today Jive Software and Cisco announced they are partnering to provide integrated collaboration and unified communication (UC) solutions. For Jive customers the addition of WebEx will be a welcome feature. Similarly, for Cisco discontinuing WebEx Social will allow them to focus on the communication aspects that they are known for and let Jive focus on the collaboration tools. But what does this mean for WebEx Social customers?
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Impact is the show formerly centered on WebSphere, but the product centricity of IBM events seems to be a thing of the past. Rightfully, all events need to address the attendees’ desire to learn more about cloud, mobile, BigData and social. That said, social was a little bit absent this week, but well compensated by more mobile than I expected. And of course, what's an IBM event without Watson?
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SAP today announced that it has moved a vital analysis piece of Ariba, the Ariba Spend Visibility functionality, to HANA and that it plans to move the Ariba Network to HANA. Let's dissect the news.
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Are the cloud wars over? Many companies are or have choosen a marketing stack. The issue can be that whatever capabilities that marketing stack has, the CMO is stuck with. And it may be that the stack has every thing they need, but maybe it doesn’t. That may mean that a marketer ends up choosing a number of different solutions, which generally don’t talk to each other or update the customer profile. That could be a competitive disadvantage.
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Mobile Is The Entry Point To Digital BusinessMobile is a key entry point into digital transformation and digital business initiatives. Along with cloud, social, big data/analytics, and video, mobile is one of the five pillars of digital. Mobile is more than the first screen of interaction for many users. Mobile describes how users expect to access and engage. While modern smartphones have more computing power than what was used to send a man to the moon, mobile often works with cloud as cloud provides the storage and computational power when connected. Constellation estimates that by 2018, 2 billion mobile phones will be shipped and that there will be more phones than people in the world. Today’s use patterns reflect mobility as the first touch point into the digital world. Further, the average person is no further than 3 feet or 1 meter away from a phone at any point during the day.
The Bottom Line: Start With Mobile First For Digital Business.
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[Event Report] My top three takeaways from the IBM Impact keynote.
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Here’s who I’m briefing with this week: Tuesday Salesforce ExactTarget Marketing Cloud Wednesday Oracle Marketing Cloud As a reminder, I’m interested in hearing from companies that enable customer experience management, provide marketing services (including agencies and consultancies) and support innovation agenda items. If you are interested in briefing Constellation Research on your marketing technology, visit the Contact Us form.
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It has not been a good week for Google+. Yesterday Vic Gundotra head of the Google+ division announced he was leaving Google, then today TechCrunch is reporting 1000-1200 employees will be moved off of Google+ onto other projects. So why is it not as popular as Facebook?
There are two theories most commonly mentioned...
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[Slides] This presentation cuts through the "fluffy" industry hype and provides a realistic look at social networking. The slides may be hard to follow with the words though, so feel free to contact me for more details and stay tuned for a written report on this topic.
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[Event Report]I attended the Infor Innovation Summit in NYC last week.
It was a good event, headlined by Infor CEO’s Charles Phillips and most of his senior staff. There were lots of presentations – but also oodles of conversations and questions with the ~60 analysts in attendance (from all walks of like, independent to large research house). Anyone who has a say in the world of Enterprise Software was there (and, yes – the agenda was a cute attempt at civility, we were behind schedule just 10 minutes into it)....
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As the application for the Constellation Research Super Nova Awards are coming up soon (and winners revealed at the Constellation Research Conference, The Connected Enterprise, I am listening very closely for companies that are actually implementing their marketing automation capabilities fully.
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The Community Roundtable, founded in 2009 by Jim Storer and Rachel Happe, has deep expertise in advancing the business of community. This week The Community Roundtable has released the 2014 State of Community Management report, with three key findings:
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