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Most of us are in the middle of a transformation of some sort in our organizations (and for many of us, in our lives). How can we ensure that we transform? Successfully!
Here are my experiences …
Analyst Blog
Step into the future with our newest Constellation Orbits member, Apala Lahiri Chavan. Today she ponders the role robots will play in the future of customer experience. Is your organization ready for cross-cultural robotics?
Cross cultural robotics involves designing robots such that the user experience of the ‘end user’ mimics the exact interaction they have with another citizen consumer from their own ecosystem.
Analyst Blog
The charitable donation effort involves participants dumping a bucket of ice water on their heads or donating to the ALS Association. In turn, the participant challenges three friends to donate money to the association or dump a bucket of ice water on their heads within 24 hours.Not unexpectedly, the campaign has also seen the wrath of critics who claim that the campaign has done little to support the cause other than to get people talking about it. Ben Kosinski, a Huffington Post blogger and founder of Sumpto, suggested that the campaign is based on "slacktivism," which isn't helping at all...
Analyst Blog
Innovation is revolutionary only when it results in a shift in power. “Disruption” has become such a throwaway term that we forget our society is reshaping itself through power shifts every day. Three stories from this weekend’s New York Times illustrate the point.
Analyst Blog
Team Android or Team IOS? Does it really matter?I have to say, I am really tired of this bickering. I have used both, and to be honest, you can be productive on either one of them. I have gone weeks at a time solely using an Android handset or an iOS handset. I’ve survived.Why do we get into these big arguments when it comes to which device we are going to use in the enterprise?
Analyst Blog
Get ready for the Internet of Me
Just as the size of mobile phones have collapsed while their power has increased, the same will occur with digital sensors. Just look at the mCube accelerometer that’s only one millimetre across. Accelerometers are the technology that measure movement and vibration. If you have a mobile phone, you have an accelerometer. They are the things that detect that you are picking up the phone, walking or driving (or moving etc) up a hill or down it. They are used in your car to trigger air bags in a car crash – and there are hundreds of other uses.
Analyst Blog
Have you heard the news? "Privacy is dead!"
Is it really too late for privacy? Is the "genie out of the bottle"? Even if we accepted the ridiculous premise that privacy is at odds with progress, no it's not too late, for a couple of reasons...
Analyst Blog
Part IV of our "Meet the SuperNova Award Judges" series. Today I'll introduce you to the Digital Marketing Transformation judges. Marketing is changing (but you already knew that. I mean, when was the last time direct mail influenced you to make a purchase? Am I right?) and our Digital Marketing Transformation judges know it. This group of thought leaders were among the first to write about the transformative effect of digital on marketing. In today's marketing environment effective marketing means wrapping traditional marketing methods in a combination of digital strategies including: influence, community, social, and analytics.
Analyst Blog
We all hear about shadow IT. It’s a scary term, brought up in articles and conversations. It’s defined as people going around the rules and policies of IT or implementing technology outside of IT’s purview. It’s used by a lot of vendors to point out what can be going wrong in a company. Normally they have a tool that allows you to track down shadow IT and get it under control. Anything going on that IT can’t see can’t be good for the company, or so they say. Yet, they couldn’t be more wrong.
Analyst Blog
Part III of our "Meet the SuperNova Award Judges" series. Today we meet the Future of Work judges. This group is comprised of the thought leaders and journalists that are revolutionizing the way we think and converse about the concept of "work".
Analyst Blog
What is a startup? How is it different from a small business? And what role does innovation and/or technology play in a startup?
These are some of the first topics addressed by the new “entertainment startup” web-cast show, That Startup Show. Hosted by Dan Ilic and streamed live, the show takes a leaf out of ABC’s The Gruen Transfer – a smart, funny and insightful panel drilling into focused topics interspersed with clips and live pitch sessions.
Analyst Blog
Part II of our "Meet the SuperNova Award Judges" series. Take a break and learn a little bit about the group of customer experience thought leaders and journalists that are judging this year's SuperNova Awards. You might even follow one or two of them on Twitter! Enjoy!
Analyst Blog
You've got it all wrong. Why we need to rethink the way we analyze BYOD.
The key to implementing a successful BYOD program is all planning. You can’t just tell your workers to go out and buy whatever device they want and expect them to be able to hook up to your network and be productive. You start by creating a mobile program.
Analyst Blog
In the digital world we are fascinated by influence. We want to know who has influence and we want to know who is influenced by whom. We strive for influence in our personal and professional lives and we reject the overt nature of influence that impacts us through advertising and messaging (even though it still […]
Analyst Blog
Let's meet these individuals who are taking time out of their busy schedules to evaluate the SuperNova Award applications, shall we? The SuperNova Award Judges are an elite group of thought leaders and journalists hand-selected for their futurist mindset and keen ability to separate substance from hype.
Analyst Blog
3D printing’s potential to revolutionize manufacturing is quickly becoming a reality.
From relatively simple make-to-stock to complex, engineer-to-order production strategies in aerospace, defense, discrete and industrial production, 3D printing technologies are redefining the manufacturing value chain. Investors including venture capitalists, wealth management firms and nearly every market research firm covering high technology has published 3D printing forecasts or market estimates.
Analyst Blog
I am a huge fan of the mobile first mindset but only if it’s understood. The first rule of mobile first is that it doesn’t mean mobile only. Mobile first is, instead, a strategy that requires focusing on the users and what they are trying to do. It feeds into the FUN principle, focusing on the users’ needs, but goes beyond that into breaking it down to their needs at the right time.
Analyst Blog
For the third year in a row, and consistently growing in responses and popularity, it is time to measure what’s been happening in Customer Service. With over 400 responses the last year (more than double the first year) and an expected increase of at least 100-120 more this year the survey is showing what customer service professionals are thinking and doing.
Analyst Blog
Almost a year ago, I called out the Facebook Messenger app on Android for having insidious permissions settings. Unless you've been living under a rock, which, in modern day terms means you don't have access to the Internet, you've seen the furor that was created when that post went viral these past few weeks. I asked readers if they were like me at the time and blindly accepted permissions settings and terms of use clauses without reading them first. It seems most were.This past week Facebook Messenger became the number one app on iTunes despite the fact that it has received one of the lowest ratings (average 1-star) that any app can earn. So why are people downloading an app that they clearly don't like from a company they don't trust?
Analyst Blog
Most organizations think that mobility is about giving users devices, but they couldn’t be more wrong. Mobility isn’t about giving users devices; it’s not about the apps or even the data. Mobility is about enabling people to be more flexible and agile, while becoming more productive and efficient. Mobile isn’t a place or a thing; it’s a mindset. It’s not bringing your laptop to Starbucks and figuring out how to use their WiFi and your VPN to get your work done. That’s working remotely. It can make your life a little bit better, but doesn’t solve any issues.
Analyst Blog
Infor Acquires SalesLogix To Expand Vertical CRM Footprint
Analyst Blog
How much access to your (and your friends') personal data are you prepared to share for access to free mobile apps? I suspect the amount is significantly less than that which you actually agreed to share when blindly accepting an app's Terms of Service or the default permissions required by a given operating system for an app to function.
Case in point: Facebook's Messenger App, which boasts more than 200,000 million monthly users, requires you to allow access to an alarming amount of personal data and, even more startling, direct control over your mobile device. I'm willing to bet that few, if any, of those using Messenger on Android devices, for example, fully considered the permissions they were accepting when using the app.
Analyst Blog
Amazon announced today it was going to jump right into the deep end when it comes to physical, in-store payment systems. They have unveiled a mobile payment service for brick and mortar stores. Taking direct aim at other mobile POS systems – Square, Paypal as well as Google and Apple. So now Amazon is dabbling in last mile logistics, continually working on more efficient warehouse management, putting portable POS systems in consumers’ hands and now putting POS systems in the retailers’ hands.
That 800lb gorilla might have added another 50lbs of lean muscle.
Analyst Blog