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Getting Work Done With Social Task Management

Future of Work
Organizations Make the Shift from Simply Sharing Information to Getting Work Done The explosive growth of social business software has created a new set of demands on employees…
Alan Lepofsky
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Innovative Customer Service Outsourcers Expand Channel Support

Next-Generation Customer Experience
How Leading Outsourcers Support Social and Mobile Customer Support Interactions Customer communications has entered a new stage and companies need to quickly understand how to…
Elizabeth Herrell
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The Cloud Communications Services Market Overview- Part 2

New C-Suite
Understanding the Segments and Knowing the Players CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly
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The Cloud Communications Services Market Overview – Part 1

Next-Generation Customer Experience
Understanding the Drivers and Dispelling the Myths CaaS is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology…
E. Brent Kelly
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Mobile Enterprise: B&W Group Case Study

Data to Decisions
Using iPhone and iPads for Business Intelligence and Supply Chain Management BW Group's Business Systems Manager Paul Fryer discusses in this report the introduction of BI and…
Charles Brett
Quarks

Why Cisco Fears Huawei

New C-Suite
Four Reasons Cisco is Looking Over its Shoulder and What it Means to CXOs Cisco Systems’ Chairman and CEO John Chambers usually doesn’t really pay too much attention to what…
E. Brent Kelly
Quarks

Mobile Workforce Creates New Support Requirements

Future of Work
Companies Must Provide Virtual Workers with Right Tools and Technologies to Communicate EffectivelyThe number of workers who telecommute has continued to grow, and in the U.S…
Elizabeth Herrell
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The Link Between Certification and Partner Profitability

Data to Decisions
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor Customers face a deluge of potential service providers who can design,…
R Ray Wang
Quarks

What CFOs Need to Know About SaaS and Cloud Integration

Data to Decisions
Answers to Ten Common Questions Innovative CFOs Have Asked Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of…
R Ray Wang
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How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become…
Elizabeth Herrell
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Analytic Types, Roles and Skills

Data to Decisions
Why Understanding the Breadth of Analytics is Crucial Using quantitative methods is rapidly becoming not an option for competitive advantage, but rather – at the very least –…
Neil Raden
Quarks

Economics of Cloud Data Control and Access

Tech Optimization
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?To be able to run operations and applications from the cloud, the non-cloud platforms below…
Alea Fairchild
Quarks

Flying Through Turbulence

New C-Suite
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It? While unified communications and social…
E. Brent Kelly
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Next Generation UC Empowers the Workforce

Future of Work
Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they…
Elizabeth Herrell