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Quarks

Behind the ROI of Deploying SAP HANA

Data to Decisions
A Brief Analysis of the Four Components of Customer Success on the SAP HANA PlatformSAP’s HANA platform has reached a level of product maturity that calls for a look at the next…
Holger Mueller
Quarks

Are You Ready? Video Customer Service Is Here

Next-Generation Customer Experience
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper…
Elizabeth Herrell
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting…
E. Brent Kelly
Premium Research

Ten Things CIOs Should Know about WebRTC

Future of Work
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies Download the report snapshot Ten Things CIOs NEED to…
E. Brent Kelly
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory…
E. Brent Kelly
Quarks

Big Data: It’s Not the Size, It’s How You Use It

Data to Decisions
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal…
Joseph A. di Paolantonio
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14…
E. Brent Kelly
Case Study

Pandora Grows its Talent in the Cloud with Vana Workforce

Future of Work
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency In 2010, Pandora Radio began a journey to move its entire Information Technology (IT)…
Yvette Cameron
Premium Research

Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and…
R Ray Wang
Premium Research

How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM)…
Yvette Cameron
Premium Research

Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an…
E. Brent Kelly
Quarks

Key Steps to Transform Customer Support

Next-Generation Customer Experience
Ten Ways to Improve Customer Experience in 2013 Customer support operations face new challenges due to the rapid change in how customers choose to interact with vendors. While…
Elizabeth Herrell
Premium Research

Data Archiving Solutions

Tech Optimization
Evaluating Four Vendor Solutions for Managing Data Growth Given the exponential growth of data in the enterprise and the continued need to manage, regulate and maintain this…
Alea Fairchild
Premium Research

How to Gain Competitive Edge with Social Adoption

Future of Work
Why Companies Need to Integrate Social Communications into Line-of-Business Processes The transformation of business processes with social media is changing the way companies…
Elizabeth Herrell
Premium Research

CMOs: Re-Casting the Marketing Funnel for Consumer Engagement

Marketing Transformation
Five Stations on the Consumer Engagement Line The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO)…
Gavin Heaton