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Quarks

Disruptive Technologies Reduce Retailers’ Friction During the Holidays

Matrix Commerce
IoT, 3D printing and wearables will reduce the retail friction during the holiday season and beyondPost Thanksgiving in the United States (after all the turkey has been consumed and the football games watched), consumers focus in on Christmas, Hanukkah and other end-of- year…
Guy F. Courtin
Premium Research

The Foundational Elements for the Internet of Things (IoT)

Data to Decisions
Defining and setting the primers for IoT, gaining business value, from real-time data events This report offers a comprehensive primer of the IoT market, providing a solid foundation for companies to fully understand the definition and foundational technology of IoT. To…
Andy Mulholland
Quarks

What Retail CXOs Need to Do to Thrive in a Digital World

Data to Decisions
As E-Commerce Redefines Retailing, Customer Expectations Grow, While Brick and Mortar Evolves to Meet New Demands  E-commerce continues to command the spotlight and the headlines. The king of e- commerce – Amazon – recently surpassed…
Guy F. Courtin
Quarks

Five Trends Shifting Power to Retail Consumers

Data to Decisions
Digitally Empowered Customers Transform the Retail Experience   Retail is going through a tremendous shift driven in large part by the digital revolution. While there are multiple areas in the retail space that are being affected and changed, the one main underlying…
Guy F. Courtin
Quarks

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Data to Decisions
Weather and Location as Context Attributes That Drive Insight Economies, IoT Business Models, and the Future of IBM On October 28, 2015, IBM announced its intent to acquire privately held, Atlanta, Georgia- based The Weather Company. The deal, with an estimated value…
R Ray Wang
Premium Research

Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Data to Decisions
The Risks and Rewards of Leading an Organization to Deliver Superb Experiences that Keep Brand Promises  The shift to digital marketing, electronic commerce, and social media and mobile interactions continues to bring a massive transformation to how brands and…
Dr. Natalie Petouhoff
Quarks

The After-Sales Supply Chain: New Tools for Customer Experience

Data to Decisions
B2B and B2C Firms Must Emphasize Post-Sales Servicing of Customers in the Digital Economy Post-sale relationship management a growing factor in customer retention Relationships with customers often extend beyond the transaction. In both business-to-business …
Guy F. Courtin
Case Study

How a Disrupter in the Wine Business Leads with Thoughtful Innovation

Matrix Commerce
Case Study: Netsuite Free Flow Wines' Distribution Model is Disrupting the Wine IndustryFree Flow Wines introduced a new distribution model that is helping it gain market share in the highly regulated wine business. Its innovation – wine packaged in kegs …
Guy F. Courtin
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Experience Management: How to Deliver Integrated Customer Experiences

Data to Decisions
Transform Ordinary Experiences into Superb Experiences That Keep Brand Promises  The shift to digital marketing and commerce as well as mobile interactions brings a massive transformation to how brands and organizations engage prospects and customers. Customer experience…
Dr. Natalie Petouhoff
Quarks

The Five Interconnected Internet of Things Business Models

Data to Decisions
Capitalization on IoT Requires A Strategy to Nurture These Five Interconnected Business Opportunities  Constellation predicts there will be over 80 billion sensors in connected devices by 2020. There also will be 100 million viral connections added per minute. Both the…
Guy F. Courtin, R Ray Wang
Premium Research

Continuity of Customer Experiences Drives the Future of Commerce

Matrix Commerce
How Improving Online Customer Experiences Boosts Customer Loyalty and Revenue in Matrix Commerce  In a recent survey over 150 marketers, e-commerce, customer service and online professionals reported that their e-commerce system did not satisfactorily&nbsp…
R Ray Wang, Dr. Natalie Petouhoff
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Customer Data: The Missing Link to Strategic Success

Data to Decisions
Harness the Power of Every Organization’s Most Strategic Asset Organizations seeking to grow and differentiate their businesses can no longer afford to mistreat their customer data. In fact, as customers have evolved and in many cases moved on, new…
R Ray Wang
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Retail: Prepare for the IoT Revolution

Matrix Commerce
The Internet of Things Presents a Host of Potential Benefits for Retail, but a Structured Approach Is Required The Internet of Things (IoT) is viewed as a major driver of the third Industrial Revolution. There is no question that the connectivity of “things…
Guy F. Courtin
Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This report identifies six trends that will continue to influence manufacturing as digitization…
R Ray Wang, Guy F. Courtin
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Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market. With $620 billion in employer-paid costs to U.S. healthcare in 2014 and an annual increase that…
R Ray Wang
Quarks

Digital Transformation Services Take Center Stage for 2015

Data to Decisions
The State of Digital Transformation Services Shows the Dawn of a $100.7 Billion Market by 2020  hbspt.cta.load(341263, '01866dda-b1c1-4ac1-96f2-d00bb8782b18'); This state of the state report explores the impact of digital transformation on the services…
R Ray Wang
Premium Research

Why Top Marketers Create Branded Social Networks for Customer Engagement

Marketing Transformation
Marketers Create Social Networks to Deliver Better Engagement and Business Results hbspt.cta.load(341263, '24f4615f-f928-4f6d-9e82-18c9c0ecf5de'); In the business environment that dominated the past few decades, successful marketers helped drive business value…
Dr. Natalie Petouhoff
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); Constellation’s research team delivers its inaugural series on the state of the state. The state of…
Guy F. Courtin
Premium Research

The Elements of Business Architecture for Digital Transformation

Data to Decisions
Boardroom Lessons for 2015 Learned from 200 Market Leaders and Fast Followers Constellation has surveyed over 200 CxOs and has identified the top 10 boardroom priorities for 2015. As anticipated, digital transformation has emerged as a significant boardroom topic, and…
R Ray Wang
Quarks

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions
The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of digital…
Guy F. Courtin
Quarks

The Future of Supply Chain Shows How Digital Will Transform Business Models

Data to Decisions
The State of Supply Chain Management in 2015 hbspt.cta.load(341263, '0ad8ca28-73af-4e76-a2c4-b8568fbee230'); Constellation’s research team delivers its inaugural series on the state of the state. The state of the state explores the impact of…
Guy F. Courtin
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); Constellation’s research team delivers its inaugural series on the state of the state…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd-6e3df800fde6'); The Internet of Things (IoT) has been called the third Industrial Revolution. The…
Guy F. Courtin