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Demystifying Artificial Intelligence

Data to Decisions
Everything You Wanted to Know About AI but Were Afraid to Ask The rush to exponential technologies in new business models has placed artificial intelligence (AI) in the forefront of boardroom priorities for 2018. As leaders move beyond the AI hype, the journey toward AI…
R Ray Wang
Open Research

Constellation Research 2017 Digital Transformation Study

Data to Decisions
New Data Shows AI and IoT Are Driving Digital Transformation Efforts This report presents findings from the 2017 Digital Transformation Survey conducted by Constellation Research. Constellation asked survey respondents about the key drivers for their current digital…
Chris Kanaracus, csato, R Ray Wang
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Inside the New Infor at Inforum 2017

Data to Decisions
In early July 2017, Constellation’s analysts descended on New York City’s Javitz Center for Infor’s annual customer event, Inforum 2017. Infor attracted over 7,000 attendees, its biggest crowd to date at Inforum. Key…
R Ray Wang, Doug Henschen, Holger Mueller, Cindy Zhou
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The CxO’s Guide to Digital Business

Data to Decisions
Understand Why Digital Business Necessitates a Complete Transformation of IT and Operating Models This report defines the business model and operational structure of a successful digital enterprise. A digital enterprise is an organization that can dynamically and in near-real…
Andy Mulholland
Vendor Profile

SAP Cloud Platform: A New Standard for a SaaS Vendor’s PaaS

Data to Decisions
SAP Cloud Platform Enables Enterprises to Build Next-Generation Applications with a Business Application’s DNA SAP remains the leader in business applications, with a wide product portfolio that goes beyond the traditional Enterprise Resources Planning (ERP)…
Holger Mueller
Quarks

Blockchain Explained in Plain English

Matrix Commerce
An Uncomplicated Explanation of What Blockchain Can Do and What It Cannot Do This brief paper explains how the blockchain works. It examines the founding principles of blockchain, describes its properties and dispels common myths about its powers. It is important to…
Steve Wilson
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Nine Starting Points for Digital Transformation in Manufacturing

Data to Decisions
Digital Trends Signal Manufacturing Renaissance Ahead Western economies have faced an onslaught of negative developments in their domestic manufacturing bases over the past 40 years. With the rise of Industry 4.0, the current trend of automation and data exchange in…
R Ray Wang
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Artificial Intelligence Delivers Mass Personalization in Commerce

Data to Decisions
Why Mass Personalization Efforts Fail and Ten Simple Steps to Fix Them The market need for mass personalization at scale and the technology advances in artificial intelligence (AI) enable brands and enterprises to finally deliver on the promises of digital transformation. As…
R Ray Wang
Quarks

Four IoT Business Models for the Digital Services Economy

Data to Decisions
A Guide for Established Enterprises Planning Their Go-to-Market Strategy for Digital Services This Quark explores the challenges that established enterprises face as business models transform in the digital economy. Given the rapidly changing world, selecting a new business…
Andy Mulholland
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Inside Salesforce Einstein Artificial Intelligence

Data to Decisions
A Look at Salesforce Einstein Capabilities, Use Cases and Challenges  This report provides a product overview of Salesforce Einstein, which was introduced with much fanfare at the company’s October 2016 Dreamforce event. The introduction marked the…
Doug Henschen
Quarks

Dynamic Leadership – Creating a Responsive and Responsible Approach

Data to Decisions
Why Digital Transformation Requires Constellation’s New Leadership Framework  This report defines Constellation’s dynamic leadership model. The need to create responsive and responsible leadership is a hallmark for success in digital transformation and jump starting…
R Ray Wang
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications  IBM announced in December 2016 that it would help create, foster and support an ecosystem around Hyperledger Fabric v1.0, an open source collaborative effort to advance blockchain…
Holger Mueller
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Recommendations for Successful Digital Transformation in 2017

Data to Decisions
Lessons Learned from Digital Transformation Projects in 2016 Digital transformation evolved to a top priority for organizations in 2016. The fear of being disrupted by non-traditional competitors, margin pressure from competitors, and realization that digital was more than…
R Ray Wang
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the willingness of traditional industrial companies to make bets on technology and, specifically, on…
R Ray Wang
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Infor Partners with Clients to Deliver on Digital Transformation

Data to Decisions
Software Vendors and Services Providers Shift Value from Products and Services to Outcomes The convergence of software vendors and services providers foreshadows the challenges organizations face in the selection of digital transformation solutions. The lack of pre-packaged…
R Ray Wang
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The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is easier for customers to research products and services and get opinions from friends and peers…
Dr. Natalie Petouhoff
Quarks

IBM and SAP Partner, Forging Synergies for Clients’ Digital Transformation

Data to Decisions
How Complementing Capabilities Create Value for IBM and SAP Customers On April 6, 2016, IBM and SAP jointly announced a partnership that spans multiple products and services, with the goal of enabling digital transformation for prospective and existing customers. In a press…
Holger Mueller
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The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days when customers had to find their way to the store. Today, consumers have a host of choices,…
Holger Mueller
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Nine Pillars of Successful Self-Service for Digital Customer Engagement

Matrix Commerce
Seamless, Personalized Self-Service Should Not Be an Afterthought Organizations are battling each other to deliver the best customer experience for the right customer at the right time in the right channel. Customer service and customer engagement now play key roles in…
Dr. Natalie Petouhoff
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Blockchain: Understanding the Weak Links 


Matrix Commerce
Blockchain Surprised the Payments Industry, but Its Usefulness Beyond Digital Money Does’t Match the Hype  No new technology since the Internet itself has excited so many pundits as has blockchain. Launched just seven years ago, blockchain is the…
Steve Wilson
Quarks

The Internet of Things Improves Customer Experience in Retail Supply Chain

Data to Decisions
How the Internet of Things Connects Supply Chains to Customer ServiceMany retailers struggle to ensure their supply chains and customer-facing endeavors align harmoniously. Ensuring the availability of a product or service when, where and how customers want is…
Dr. Natalie Petouhoff, Guy F. Courtin
Quarks

True Value of Technology for Food Supply Chains

Matrix Commerce
How food supply chains can satisfy evolving consumer demands and drive profits by embracing disruptive technology  The food supply chain is challenging enough when it comes to the growing, harvesting, processing, transporting and distribution of food…
Guy F. Courtin
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The ROI of Online Communities

Data to Decisions
Online Communities Provide Value Beyond Call Deflection  The expectation of the value of an online community is often associated with cost savings – just as call deflections can reduce the costs of customer service. While many cost savings are possible,…
Dr. Natalie Petouhoff
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Implementing a Business Workshop on the Internet of Things (IoT)

Data to Decisions
Best practices for generating quality IoT initiatives  As smart services begin and continue to disrupt the market, it’s time for enterprises to understand the underlying technologies of IoT and smart services, as well as how to plan and build…
Andy Mulholland