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Displaying 145 - 168 of 415
Big Idea

The Urgent Case for a Chief AI Officer

Data to Decisions
Executive Summary With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role, at least at a functional level if not at a title level. This decision should not be made lightly, however. Although the chief…
Andy Thurai, R Ray Wang
Big Idea

Salesforce Data Cloud Emerges as an Obvious Choice for CRM Customers

Data to Decisions
Executive Summary This report examines important product introductions at Salesforce’s September 2023 Dreamforce event, starting with a rewrite of the company’s core platform to introduce the Einstein 1 Platform, with its unified metadata…
Doug Henschen
Best Practices

An Executive Guide to Faster Incident Resolution

Data to Decisions
Executive Summary In 2020, when the onset of the COVID-19 pandemic forced all businesses to move online, the majority had to mature their digital operations rapidly rather than taking the time to evolve naturally. Out of business necessity, every surviving enterprise has…
Andy Thurai
Open Research

How Data Catalogs Will Benefit From and Accelerate Generative AI

Data to Decisions
Executive Summary The potential of generative artificial intelligence (gen AI) is taking the world by storm. Leading organizations and fast followers are developing gen AI strategies and, in some cases, launching initial capabilities. Success will depend on having accurate,…
Doug Henschen
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2023 H1 “CxO Business Confidence Survey” assesses the confidence of C-suite executives in today’s business and technology climate as well as their financial outlook for 2023…
Hannah Mason, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
Executive Summary The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed, work has changed yet again as hybrid models take hold and teams manage the people,…
Liz Miller
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Big Idea

Time for Software Architecture to Catch Up With the Event-Driven World

Data to Decisions
Executive Summary This Constellation Big Idea report examines the evolution of enterprise architectures and how they have evolved over time. It delves into the details of the most recent approach, event-driven architecture, and discusses its advantages. The report concludes…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Executive Summary Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting tangible possibilities of what AI can accomplish in both the…
Liz Miller, R Ray Wang
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
Executive Summary CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the future of financial systems and government services as they create brand-new…
Dion Hinchcliffe
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has become both a powerful enabler and a critical challenge for…
Holger Mueller
Open Research

Constellation Research's 2022 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2022 CxO Business Confidence Survey assesses C-suite executives in today’s business and technology climate as well as their financial outlook for 2023. The survey asked respondents to identify top business…
Hannah Mason, R Ray Wang
Offering Overview

Unit4 Transforms From ERP to People Experience Suite

Matrix Commerce
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate processes. The most…
R Ray Wang
Offering Overview

Microsoft Dynamics 365 Commerce and Microsoft Cloud for Retail

Matrix Commerce
This Offering Overview examines Microsoft’s Dynamics 365 Commerce and Microsoft Cloud for Retail in the all-in-one commerce clouds market. It includes a model of the 20 steps to the perfect order, the key trends in a post-pandemic world, and a list of…
R Ray Wang
Best Practices

A CIO's Guide to Observability

Data to Decisions
The onset of the COVID-19 pandemic forced businesses to move online faster than they desired rather than evolving or improving their progression to digital maturity. Although some of those digital transformation projects have lived up to expectations, most organizationsâ&…
Andy Thurai
Offering Overview

Oracle Visual Builder Raises the Standard for Enterprise Application Platforms

Matrix Commerce
At a Glance This report provides an overview of Oracle’s Visual Builder platform, which allows Oracle customers to extend and integrate Oracle Cloud Infrastructure (OCI) applications as well as build their own automation capabilities. Oracle Visual…
Holger Mueller
Case Study

Secil Automates With Neptune DXP

Future of Work
Secil was founded in 1918, operating a small natural cement plant that had been in service since 1904. In 1930 Secil underwent a major merger with Companhia Geral de Cal e Cimento. The merger shaped the existing group of almost 40 companies that currently operate in…
Holger Mueller
Offering Overview

HCL Commerce

Matrix Commerce
This Offering Overview examines HCL’s Commerce Cloud in the all-in-one commerce clouds market. The report includes a model of the 20 steps to the perfect order, the key trends in a post-pandemic world, and a list of attributes buyers should consider when…
R Ray Wang
Offering Overview

Adobe Commerce

Matrix Commerce
Executive Summary This Offering Overview examines Adobe Commerce in the all-in-one commerce clouds market. The report includes a model of the 20 steps of the perfect order, the key trends in a post-pandemic world, and a list of attributes buyers should consider when selecting…
R Ray Wang
Offering Overview

Salesforce Commerce Cloud

Matrix Commerce
At a Glance This Offering Overview examines Salesforce Commerce Cloud in the all-in-one commerce cloud market. The report includes a model of the 20 steps of the perfect order, the key trends in a post-pandemic world, and a list of attributes buyers should consider when…
R Ray Wang
Trends

What ERP Users Want in 2023

Matrix Commerce
Executive Summary Enterprises emerging from the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) systems. Leaders need to easily access data, enable self-service capabilities, and intelligently automate processes. The…
R Ray Wang
Market Overview

All-in-One Commerce Clouds Deliver on Digital Transformation

Matrix Commerce
Executive Summary This Market Overview examines all-in-one commerce clouds.It includes a detailed framework for evaluating the steps required to achieve the perfect order in end-to-end commerce, examines the key trends to consider for successful commerce in a post-pandemic…
R Ray Wang