Constellation’s Connected Enterprise Kicks Off October 30 in San Francisco

Preliminary speaker list announced

You’re invited to join the Constellation Research team for Connected Enterprise this October 30 - November 1, 2013 at The Ritz Carlton, Half Moon Bay, CA. Connected Enterprise is Constellation’s annual innovation-focused executive summit featuring inspiring keynotes, in-depth market maker interviews, best practices customer panels, visionary industry futures, and executive level networking.  This year's theme celebrates "Moving Beyond The Art of the Possible"

Connected Enterprise Details (#CCE2013)

• When: October 30 - November 1 2013
• Where: The Ritz Carlton, Half Moon Bay, San Francisco Bay Area
• Who: Innovators, Thinkers, Catalysts. All innovation-minded executives welcome.
• What: "TED meets Aspen Ideas for the Enterprise". All-inclusive retreat. Think hard, play hard.

Our Third Year, and We’re More Excited Than Ever

Constellation’s Connected Enterprise brings together the brightest minds in the enterprise to discuss the present and future of innovation, technology, and society, and is the must-attend conference for innovators, and early adopters of technology.  In our third year, we continue the Connected Enterprise tradition, and have brought together a group of visionaries to deliver keynote addresses that will challenge attendees to ask new questions about leadership, technology adoption, and existing business models.

Headliners  - Connected Enterprise 2013 

Jane McGonigal, Chief Creative Officer, SuperBetter Labs

Jane is a world-renowned designer of alternate reality games (ARGs) — games designed to improve real lives and solve real problems.  She is Chief Creative Officer for SuperBetter Labs, and  she is the New York Times best-selling author of Reality is Broken: Why Games Make Us Better and How They Can Change the World.  As a TED 2010 speaker, her speech attracted over 1.7 million views, and she has keynoted the Game Developers Conference, SXSW and Google Zeitgeist Americas.

Chris Meyer, Founder, Monitor Talent

Chris is a leadership thought-leader who’s mission is to anticipate and shape the future of business, a goal he has pursued as entrepreneur, executive, consultant, author, and as the leader of Ernst & Young's Center for Business Innovation. Chris' fourth book, Standing on the Sun, was published by Harvard Business School Press in February 2012. The Financial Times called it "The antidote to pessimism of the post-crisis world." Chris' previous books include the BusinessWeek Best Seller Blur: The Speed of Change in the Connected Economy and Future Wealth— the book on which Monitor Talent is based.

View full speaker list here: http://connectedenterprise.ontrackevents.com/speakers.cfm

Check back soon--we’ll be frequently updating the speaker list with innovation thought-leaders.

Sponsorship Information:  Official Sponsors will be announced the first week of July.  There are limited spots for sponsors as this event is geared towards business and technology buyers.

Contact us at [email protected]

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth Connected Enterprise Chief Customer Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Experience Officer

Event Report: One Year Later, Ceridian Dayforce HCM Delivering on its Vision

Alumni: Constellation Research
Constellation Research

Yvette Cameron was VP and Principal Analyst at Constellation Research, Inc. focusing on next generation HCM processes and technologies, and is founder of NextGen Insights. Yvette is now a Constellation Research alumna. , Title: Big Ideas CRM concepts will transform HCM processes for new levels of Employee Engagement and Business Results Companies are investing heavily to understand and optimize their customer relationships, but less so with their employee relationships. We must apply the tenets of CRM to HCM processes to understand, engage and align the workforce, because customer success begins with employee success. From “Command and Control” to “Engage and Inspire” Traditional work practices and business structures are evolving at an unparalleled rate. New thinking and disruptive…...

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Last month I attended Ceridian’s annual analyst forum, where members of the executive team shared their vision and strategies for the future. Ceridian HCM CEO David Ossip put an interesting spin on the role of HR in the future when he stated,

“The value of HR isn’t in becoming a strategic partner. The goal of HR should be to help the company create the most effective workforce.”

This sentiment reflects the pragmatism of a team committed to innovation with tangible value; a focus on the processes, tools and information needed to create and maximize the value of the workforce.  Below are the highlights I took away from this most recent analyst briefing.

• Ceridian continues its pivot from an HRO service provider to SaaS technology provider. With the advent of cloud services and the ability to centralize the skills and knowledge needed for optimized compliance and support, it only makes sense that businesses would look to the cloud for specialized support of processes such as Payroll and global HR. With Dayforce HCM, Ceridian is helping its customers move from former “lift and shift’” HR Outsourcing (HRO) deals to the advanced benefits of software in the cloud coupled with centralized specialization and compliance support. The platform itself includes capabilities for messaging, analytics, workforce activities, mobile access via native iOS and Android support, and other foundational items necessary for comprehensive HCM support, with collaboration advances underway as described further below.
   
• Accelerating customer momentum validates the data-fueled platform. Available in the US and Canada, momentum is strong, with over 700 clients live on the Dayforce platform (of more than 1000 total clients), with roughly 30-50 clients going live each month. Approximately 15% of the live Dayforce HCM clients are those that have migrated from core Ceridian applications. One of the key benefits touted by the Dayforce clients is their ability to view and act on data BEFORE the time is worked, before payroll is processed, tackling potential problems before they happen. Other benefits include the ability to see fully burdened costs before the time is actually worked, and soon, to manage the rolling eligibility requirements of the PPACA (Patient Protection and Affordable Care Act), all through a real-time engine designed to support compliance and information needs proactively, not reactively. Batch processes or after-the-fact alerts will eventually become the purview of “legacy” vendors unable to keep pace with the demands for instant data analysis and decision support.
   
• The unified, end-to-end HCM platform is emerging, but still a year or more away. Today the Dayforce HCM platform delivers core HR, Payroll, Workforce Management (Time & Labor, Absence, Leave Management) and Benefits functionality, targeted primarily to North American operations. Expanded global HR support is on the roadmap, but for global payroll, clients can immediately tap into payroll services across almost 60 countries via Ceridian’s international payroll solutions (IPS). Through this managed services offering, consolidated payroll results across global and local payroll providers can be fed back from the IPS aggregator to Dayforce payroll for global reporting. Support for more strategic talent management processes will begin with the launch of Dayforce Recruiting, targeted for Fall 2013. Ceridian today has a standalone recruiting offering, but that solution will be sunsetted as the next generation recruiting offering from Dayforce becomes available. The initial Dayforce recruiting solution will support managing the candidate’s status and progression through the recruiting lifecycle. (However, I also expect to see some innovations in scheduling and onboarding from this development team that demonstrates at every opportunity the advantages of a unified platform and real-time rules processing.) In 2012, the analyst community was advised that advanced compensation and performance management was slated for 2013, but recruiting has now taken top priority for the Dayforce HCM team. As a result, these and other investments in strategic talent management will be pushed out to 2014. There are no current plans for delivery of a learning offering (LMS) and we can expect partner solutions to fill this gap for the next few years.
   
• The experiential platform takes center stage over transactional systems. The Dayforce HCM team introduced Engage, its new social platform due later this year that will become the new front-end User Interface (UI) for its applications. Ceridian clearly understands that social enablement is more than just conversations, it’s about getting real work done. In fact, collaboration is viewed as such a fundamental component to today’s workforce processes that Engage will be included in all Dayforce HCM offerings at no additional cost. Clients not yet ready for such collaboration in their core workforce can simply turn it off, accessing it in the future as desired. Continued investment will be needed before it achieves competitor status in this space, as the current focus is largely engagement via activity streams, but the initial offering of Engage will be a good first step toward both augmenting and transforming traditional work processes through social collaboration. While I agree with David Ossip that the “mobile” hype is giving way to broader considerations of “accessibility,” I do not agree that “social” is giving way to “activity streams.” The term “social” often has a conversational, non-work-related connotation; however the idea of purposeful social – social collaboration that is contextual and event-support driven – is an entirely intuitive and evolutionary approach to getting work done.  Activity stream integration is important (and the initial Engage offering will include single sign-on (SSO) to facilitate this with Salesforce Chatter and Microsoft Yammer), but collaboration should also happen at the transaction itself; at the point of need.  It's  too early to know the depth of social support planned by the Dayforce team or how it will integrate more deeply with broader social enterprise networking tools.
   
• Contextual content will increase in prominence. This is a continuing and interesting play for Ceridian: their EAP (employee assistance program) services via LifeWorks, acquired by Ceridian 1998. Usually we think about EAP services as a pool of resources available for employees to call when needed, or as a repository of research and information available through onsite and internet access. This market is transitioning, however, from SaaS-based solutions to a focus on more contextual content delivered to the end users (a push rather than a pull model). Ceridian has a vision to evolve its LifeWorks offering by embedding EAP content into talent-related events in the Dayforce platform, ensuring context-relevant information at the time of need. Such a move will begin to move Ceridian into the knowledge enablement space of vendors like Infor Enwisen and Peoplefluent (formerly Authoria), but they’ll have a network of EAP counselors driving much of that content development behind their offering. Ceridian’s social platform and context engine requires additional development to achieve its full potential. Regardless, it is good to hear that team thinking about enabling transactions with contextual content as they build out the future Dayforce HCM talent management offerings.
   
• Continuing core investments demonstrate customer commitment. Mindful of not disenfranchising its core customer base, Ceridian continues to invest in its current applications and other service lines including international payroll, pay cards, tax filing and others. It should also be noted that Ceridian not requiring a forced migration to the Dayforce platform, allowing clients to move as appropriate for their needs.

The Bottom Line

As I indicated in my write-up last year, Dayforce HCM is positioned to perform well in a market ready for process transformation.  It has delivered a large amount of functionality in the single year since the acquisition, and net-new customer uptake validates its market readiness. Strong leadership, an unwavering commitment to customer success for new and install base clients, and innovative approaches to traditional processes make Ceridian a viable and disruptive force to watch in the HCM market.

Future of Work Chief Executive Officer Chief People Officer

It’s Important To have Intelligent @Mentioning

Alan Lepofsky

Vice President & Principal Analyst
Constellation Research

Alan Lepofsky - VP and Principal Analyst, Constellation Research. With almost two decades of experience in the collaboration software industry, Lepofsky helps organizations improve the way their employees work together to get their jobs done. Lepofsky’s primary research area The Future of Work, focuses on: integrating collaboration and business processes (Purposeful Collaboration), structuring work via Social Task Management, leveraging analytics and digital assistants to work more productively, the strategic impact of mobile computing on business transformation, and measuring workforce culture based on Digital Proficiency instead of age. Twitter: @alanlepoLinkedIn: https://ca.linkedin.com/in/alanlepo     , Title: Big IdeasIntelligent Collaboration: The Intersection of…...

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As the size of our social networks grow (meaning we connect with more people) it's important that the tools we use make it simple to interact with the right people at the right time. (context matters!) I've found that some collaboration platforms do this well, while others do not.

Here is a good example from Yammer.  Notice when I type "@k" it first suggests Kevin Young, he is not the only person in my network who's name starts with K, but he is person I interact with most frequently. The next two suggestions are based on last name's starting with K. Notice "Ku" is listed before "Ke", that's because I interact with Ganesh more often in Yammer than Brent.




Google+ takes this a step further, not just focusing on the names of the people you interact with most often, but prioritising names of people from the specific conversation. In the example below I've typed "@j", and even though "Je" comes before "Jo" and "Joa" would come before "Joh", notice "John Tropea" is the name that is first suggested. That is because John has already been active in this specific conversation.




Compare that to how poorly Facebook manages @mentions.  In the example below I've typed "@chr" and it brings up 3 of my friends named Chris, none of which have been part of this conversation. Yet "Chris Crummey" has been but his name is not displayed.  #Fail




Today most people use type-ahead to mention people, but some platforms are starting to make more object types accessible. For example, both Jive and Confluence do a good job of allowing people to type-ahead to link to pages.




So while social networks are not yet physic, they are getting better at making intelligent predictions, suggestions and recommendations.  I have lots of ideas for how they can still be vastly improved and am enjoying working with software vendors on this.
 
What are your favourite examples of products that do this really well or really poorly?
 

Marketing Transformation Future of Work Chief Customer Officer Chief Marketing Officer

Welcome to the New Constellation Website!

We are excited to announce the launch of our refreshed website with a design built around you.

Please note our new web address: 

www.ConstellationR.com

What to expect on the new website today:

• More media content: webinars, keynote speeches, Connected Enterprise recordings
• Curated insight around a Business Problem or  Role
• Updated research agendas
• Enhanced profile features including a “My Files” feature where you can store and reference all content you’ve downloaded from Constellation Research
• Deeper profiles of our Analysts. Our new analyst profiles reveal Big Ideas, published and planned research, blog posts, and events in which they are participating. 

Please be sure to check out our new
SuperNova Awards application - now live AND

Information about:
Connected Enterprise - initial speaker list now available

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer

Don’t Give Up

Gavin Heaton

Founder
Disruptors Co

Gavin is the Founder of Disruptors Co, one of Australia’s leading independent strategy and innovation companies. Gavin advises firms on strategy, marketing, product development and innovation. He is also a member of the Orbits program, the influencer network of award winning analyst and advisory firm, Constellation Research. Gavin advises boards and leadership on innovation strategy, marketing, data-driven product development and corporate venturing. Gavin is on the board of Vibewire, a youth-led social enterprise based in Sydney, Australia and on the Technology Advisory Group for Good2Give – the workplace giving platform. ...

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1

Creativity is hard work. Actually, work, life, everything is hard work.

For every 100 good ideas that you put up, you’ll be lucky to see one take root.

For every “yes” that you get, there’ll be dozens of “nos”.

And for every spark you ignite in others, there’ll be whole audiences of blank faces.

Remember, too, it all takes time.

Effort.

Resistance to the resistance.

But your time will come.

If you hold tight.

Push through that last mile of indifference.

And self-defeat.

Learn.

Be humble.

And generous too.

But most of all.

Don’t give.

Up.

Ira Glass on Storytelling from David Shiyang Liu on Vimeo.

Inspired by Stan.

Marketing Transformation Chief Executive Officer Chief Marketing Officer

Marketing to Marketers – Just Add ICE

Gavin Heaton

Founder
Disruptors Co

Gavin is the Founder of Disruptors Co, one of Australia’s leading independent strategy and innovation companies. Gavin advises firms on strategy, marketing, product development and innovation. He is also a member of the Orbits program, the influencer network of award winning analyst and advisory firm, Constellation Research. Gavin advises boards and leadership on innovation strategy, marketing, data-driven product development and corporate venturing. Gavin is on the board of Vibewire, a youth-led social enterprise based in Sydney, Australia and on the Technology Advisory Group for Good2Give – the workplace giving platform. ...

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1

The five forces of the Consumerization of Information Technology (CoIT) do not just affect the chief information officer (CIO). The impact of social media, Big Data, analytics, mobility, cloud computing and unified communications will be felt across every business unit and across every enterprise.

However, it is the office of the CMO – the organizational executive responsible for the “front of house” – which will be increasingly exposed to the challenges presented by consumerization. As a result, marketing leaders will face significant new strategic and technology decisions in the next two years.

Outdated theories and metrics, however, frame the practice of business marketing and continue to inhibit the ability of marketers to respond to the rapidly changing consumerized landscape. CMOs need to plan and execute against a new vision of the connected consumer.

The connected consumer, who uses a range of digital and social networking technologies, discovers, debates and decides on purchases in a completely new way. These processes occur almost completely independent of your brand, your communications and the messages they carry. The connected consumer may share your Facebook fan page with friends and buy your products on the way home. She or he may be your greatest critic or your staunchest defender. They blog, tweet, write reviews, self-publish books and hold online film festivals. They are influencers in their own right.

Marketers need to adopt a long-term view that demotes the campaign-based thinking that has dominated the marketing agenda for decades, replacing it with a focus on relationships, value and customer experience.

Companies that are prepared for the future do three things right when it comes to digital marketing. First, they understand the customer journey as a series of flows between touch points over time – and plan and execute their marketing plans accordingly. Second, they understand the power of data and analytics to create a deeper understanding of that customer and the approaches that can deliver customer engagement at scale. And finally, CMOs are recasting the marketing funnel to model and map the customer journey to better direct their marketing investments.

My report into re-casting the marketing funnel for consumer engagement set out the new touchpoints that marketers need to map against their buyers journey. But this, of course, requires an understanding of that journey not from the brand point of view – which is inside-out – but from the outside-in. And this requires additional thought, planning and preparation. In fact, it needs education.

One of the great successes of Google has been it’s relentless focus on technology. This has also been one of its great failings – and lies at the heart of its lack of success with social networking. With search – where Google clearly dominates, they have followed the ICE approach:

• Interest – create interest and intrigue in the solution by generating immediate VALUE
• Contextualise – help EDUCATE the audience in this new world by contextualising the old vs new with patterns of user behaviour
• Evangelise – show, support and evangelise the OUTCOMES of the new behaviour in the new context

Not only have new behaviours emerged thanks to Google search – whole industries have been built, careers have flourished and our personal and professional lives have been shaped in new ways. Except in small pockets, this has not happened with other Google solutions.

But things are slowly changing.

The Think with Google website has become one of my favourites over the last year or so. Their recent work on the How to Go Mo website took a huge step in educating and empowering marketers in their quest to understand mobile marketing. And now, this planning tool on the customer journey helps explain some of the complexity around multi-channel / omni-channel marketing, analytics and attribution.

If Google wants to see more marketers getting value out of their digital marketing investments (which is in everyone’s best interest), then more of this work will be required. Having great technology is only half of any answer (or maybe even less). Without the people, you don’t have a party. For that, you need ICE.

Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Chief Customer Officer Chief Marketing Officer

Cisco Identifies Major Opportunities with Customer Collaboration Solutions

Constellation Orbits
Constellation Research, Inc.

Elizabeth is a well-recognized industry-leading analyst. She was previously Vice President and Principal Analyst at Constellation Research.  Prior to Constellation, Elizabeth spent eleven years at Forrester Research as vice president and principal analyst.  She has managed large consulting projects for business and government organizations and provides technical insight and guidance to business and government organizations on their communication issues. Prior to her role as an industry analyst with Communication Initiatives and Forrester Research, Elizabeth held senior management positions with IBM, ROLM and Siemens ICN where she was a senior manager for strategic planning and alliances. Expertise Elizabeth’s expertise includes in-depth knowledge of unified communications,…...

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At the recent Cisco Customer Collaboration Analyst Event, Cisco identified its key initiatives for the coming year and its plans to continue to capture market share with its customer collaboration strategy. It also demonstrated how its continuous improvement in its collaboration product line earned increased market share against contact center competitors.  Cisco credits its recent success is in providing its customers with robust end-to-end solutions and its sound financial position, which especially appeals to larger enterprise customers. During the last year It has made significant gains with competitive wins against Avaya and other established contact center solution providers.

 Cisco is prioritizing the following four areas for its customer collaboration solution:

• Differentiate customers’ experience with video solutions.  Video provides the opportunity to deliver a more intimate customer experience without the cost for face-to-face interactions. Healthcare, high-end retail and financial services are early adopters for providing customer service across multiple video endpoints, such as kiosks and smartphones.
• Offer mobile support from smartphone applications.  Interactions with smartphone applications will outpace social media and become a primary channel for seeking customer support.  Customers want direct service from within their mobile application and do not want to to repeat information already provided on their mobile device before live assistance is requested.
• Deliver scalable cloud solutions. Many customers are considering a cloud solution rather than invest in premise based equipment for upgrading their contact centers.  Cloud solutions represent a fast growing market opportunity for Cisco
• Maximize resources with consolidated and departmental solutions.  Many aging contact center operations have acquired too much equipment based on earlier network limitations. Multi-site customer support operations now realize real savings by consolidating sites and simplifying management and operations. This is especially important as companies now realize they require complex multi-channel support.

Cisco is also expanding into the Internet of Everything (IoE) that represents an innovative project to link people, processes, data and things to deliver higher impact customer experience. Cisco intends to partner for the data component and create intelligent applications that proactively connect products (things) to the Internet and automatically send out a signal when a problem is identified to customers and product support organizations.  Automobiles, electronics and high end appliances are examples of products that would benefit from IoE solutions. The process piece is where Cisco believes it has a major advantage and will use its decisioning engine to identify problems and proactively send outbound notifications.  While this initiative is in its early stages, this endeavor will potentially revolutionize how companies serve its customers through increased automation and result in significant reduction of cost for customer support.

As Cisco continues to expand is its marketing reach it believes the simplification of its product offerings has made it easier for partners to sell its entire portfolio of collaboration products.  The delivery of differentiated customer experience requires an ecosystem of applications, services and strong partnerships contribute to Cisco’s success in this area.  As future technology disruptions, such as WebRTC, Big Data, predictive analytics and proactive customer support change the nature of customer service, it is essential that companies, such as Cisco, remain flexible and innovative to address this changing paradigm.  However, for now Cisco has established a competitive edge on its major competitor Microsoft in the contact center and customer collaboration area and has plans to keep up its momentum.

Next-Generation Customer Experience Chief Customer Officer

Polls and Surveys: Who's Missing In Our 2013 #BigData landscape?

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

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Big Data Vendors Seek To Move From Data To Decisions

The move from Data to Decisions examines the enablement of data-driven decisions across the entire organization.  Holistic, data-informed decisions require a multi-diciplinary approach that incorporates performance monitoring with traditional business intelligence technologies. Gather key insights from your data, transform insights into actionable information, and then make the right decisions (see Figure 1).

Figure 1. The Shift From Data To Decisions

Source: Constellation Research, Inc. (right click to see the expanded image)

Four Sub Categories Emerge In The Big Data Landscape

Little shortage of solutions and vendors exists in the burgeoning big data  market. At last count, Constellation found 200+ vendors claiming to provide solutions.  As part of our research, we’re looking at big data in 4 sub categories (Figure 2):

• Data sources. Information providers, structured data, content management, and unstructured data.
• Information and orchestration. Acquisition tools, BI Appliances and VLDW, No SQL/New SQL, and governance.
• Insight. Analytics and BI Visualization Tools.
• Decisions and actions. Decision management, BPM, and CEP.

Figure 2. The Big Data Solutions Landscape

Source: Constellation Research, Inc. (right click to see the expanded image)

Your Help Requested

Between now and May 15th, we’re looking to complete this market overview and mapping. If we’ve missed a vendor or solution you are using, please let us know. In return for your time, we will add you to our Newsletter and include you in our Big Data Research panels (if you are a buyer).  For vendors who think we’ve missed them, we’re more than happy to take a look and see what you have. Just drop us a line by clicking here to mail

Resources

• Tuesday’s Tip: Focus On The Business Outcomes, Not Technology With Big Data
• Tuesday’s Tip: Why Context Matters – Forget Real-Time, Achieve Right-Time
• Monday’s Musings: Beyond The Three V’s of Big Data – Viscosity and Virality
• Monday’s Musings: The Three V’s of Big Data
• Research Report: Rethink Your Next Generation Business Intelligence Strategy
• Monday’s Musings: Balancing The Six S’s In Consumerization Of IT
• Monday’s Musings: A Working Vendor Landscape For Social Business
• Research Report: The Upcoming Battle For The Largest Share Of The Technology Budget Part 1
• Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation
• Best Practices: Five Simple Rules For Social Business

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 -2013 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience!

 

Data to Decisions Future of Work Innovation & Product-led Growth New C-Suite Tech Optimization Marketing Transformation Next-Generation Customer Experience intel SoftwareInsider Marketing B2B B2C CX Customer Experience EX Employee Experience AI ML Generative AI Analytics Automation Cloud Digital Transformation Disruptive Technology Growth eCommerce Enterprise Software Next Gen Apps Social Customer Service Content Management Collaboration Machine Learning LLMs Agentic AI Robotics HR HCM business Metaverse developer SaaS PaaS IaaS Supply Chain Quantum Computing Enterprise IT Enterprise Acceleration IoT Blockchain CRM ERP Leadership finance Healthcare VR CCaaS UCaaS M&A Enterprise Service Chief Customer Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Technology Officer Chief Information Security Officer Chief Data Officer Chief Executive Officer Chief Digital Officer Chief Analytics Officer Chief Operating Officer Chief Revenue Officer Chief Experience Officer

Comprehensive Guide to WebRTC Published by Constellation Research

SALT LAKE CITY – April 25, 2013 Constellation Research, Inc. the research and advisory firm focused on disruptive technologies today announced the publication of “Ten Things CIOs Should Know about WebRTC: Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies” by Constellation Vice President and Principal Analyst, Dr. E. Brent Kelly. This research report analyzes the strengths, weaknesses, and potential impact of WebRTC. This report is designed to arm CIOs with the research necessary to help them understand the potential positive and negative impacts of WebRTC on their organizations.

Download the report snapshot

This report reveals ten things CIOs should know about WebRTC including:

• Where’s the money for you in WebRTC?
• How WebRTC will disrupt the current communications industry
• Why Microsoft opposes WebRTC as it is presently constituted
• How WebRTC will play into the world of mobile devices, including smartphones and tablets
• Eight recommendations: how to prepare for WebRTC now

WebRTC is an emerging standard that enables real-time voice, video and data sharing in a web browser without the need for browser plugins.  Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of new devices – from a variety of manufacturers  will be real-time communications-enabled. This report is designed to provide CIOs and decision makers with the right balance of depth and breadth to help them understand what WebRTC can do for them as well as what it can do to them.

“WebRTC may prove to be as disruptive to communications and collaboration as the World Wide Web was for information,” said Dr. E. Brent Kelly. “The transformative power behind WebRTC is that ordinary web developers using JavaScript APIs can craft fully functioning voice, video and data collaboration applications or embed these capabilities within other applications with just a few lines of code.”

This report fits into Constellation’s business-focused research themes: The Future of Work, Consumerization of IT, Technology Optimization, and Next Gen Customer Engagement.

 

THE REPORT
More information about Ten Things CIOs Should Know about WebRTC: Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies can be found here: http://www.constellationr.com/research/ten-things-cios-should-know-about-webrtc

 

ABOUT E. BRENT KELLY
Dr. E. Brent Kelly is Vice President and Principal Analyst covering [the Future of Work, Consumerization of IT, and Technology Optimization]. [Brent’s] current research focuses on the unique intersection of unified communications, cloud, video, and mobility.

 

COORDINATES
Profile: http://constellationr.com/users/ebkell
Twitter: @ebkell
Linkedin: http://www.linkedin.com/pub/brent-kelly/29/659/409/
Geo: Salt Lake City, Utah, USA

Register for the webinar:

Ten Things CIOs NEED to Know About WebRTC
Date/Time: May 23, 2013 8:30a.m. - 8:45a.m. PT/11:30a.m. - 11:45a.m. ET
Register: https://www3.gotomeeting.com/register/895954862

Press Contacts:
Contact the Media and Influencers relations team at [email protected] for interviews with analysts.

Sales Contacts:
Contact our sales team at sales[at]ConstellationR[dot]com.

 

 

Future of Work New C-Suite Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief Executive Officer Chief People Officer Chief Information Officer

Constellation Research to Provide Opening Remarks at IT Trend 2013

SILICON VALLEY, California., and TOKYO, Japan –April 25, 2013 – Constellation Research, Inc. and ITR Corporation today announced that Constellation COO Dennis Kanemitsu will provide opening remarks at IT Trend 2013, ITR's annual executive forum.

Kanemitsu will introduce Constellation to ITR’s audience and highlight how the established partnership between Constellation Research and ITR will bring innovation-focused thought leadership to the Japanese market.

Since it’s inception in 1999, IT Trend has bloomed from a small gathering of innovation-minded IT practitioners to the conference it is today: with an anticipated 1000+ attendees. The growth of the event marks, not only the expansion of ITR's presence in the independent research space, but an increased interest in disruptive technologies and business models. 

Opening remarks will begin at 10a.m. at the Keiko Plaza Hotel, Tokyo. 

 

ABOUT IT Trend
The IT Trend is an executive forum which has been held by ITR since 1999.  This year’s theme is “Strategic IT Guidelines for Innovation and Creativity”.  The forum will highlight issues affecting the current trends in the IT industry.  ITR analysts will provide sessions on how IT executives can prepare for the near future.  Sponsors include:   Infoteria, Informatica, NTT Comware, and Kyocera Communication Systems.  Media sponsors include:  Nikkei BP (ITpro, Nikkei Computer, Information Strategy), ITmedia Executive, CIO Magazine, EnterpriseZine, IT Leaders, Softbank Business+IT, and C|net.

 

ABOUT ITR
ITR is a research and consulting company specializing in the field of IT to support decision-making and problem-solving of a customer's business.  ITR provides neutral and objective information that respects the professionalism of a customer’s business environment, climate, culture and individuals.  They view their business issues through their customer’s eyes.?For more information about ITR, please visit http://www.itr.co.jp.?Contact ITR directly at i [dot] info [at]  itr [dot] co [dot] jp.

 

ABOUT CONSTELLATION RESEARCH
Constellation Research is a research and advisory firm focused on disruptive and emerging technologies. This renowned group of experienced analysts, led by R "Ray" Wang, focuses on business themed research including the Future of Work, Next Generation Customer Experience, Big Data and Insights, Matrix Commerce, Digital Marketing Transformation, Technology Optimization and Innovation, and Consumerization of IT and the new C-Suite.?Constellation's collection of prestigious analysts brings real world experience, independence, and objectivity to client solutions that span cross-role, cross-functional, and cross-industry points of view. 

Clients join Constellation Research for a fresh and business focused perspective. Unlike the legacy analyst firms, Constellation Research is disrupting how research is accessed, what topics are covered, and how clients can partner with a research firm to achieve success.  Over 100 clients have joined from an ecosystem of buyers, partners, solution providers, c-suite, board of directors and vendor clients.

?****?Contact Constellation Research, Inc. directly at Contact [at] ConstellationR [dot] com.?Constellation Research, Constellation SuperNova Awards and the Constellation Research logo are trademarks of Constellation Research, Org. All other products and services listed herein are trademarks of their respective companies

 

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer