Event Preview - Google I/O 2016
Event Preview - Google I/O 2016
So take a look at my musings:
Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my Youtube channel here.
For the past few years, a crucial case has been playing out in Australia's legal system over the treatment of metadata in privacy law. The next stanza is due to be written soon in the Federal Court.
It all began when a journalist with a keen interest in surveillance, Ben Grubb, wanted to understand the breadth and depth of metadata, and so requested that mobile network operator Telstra provide him a copy of his call records. Grubb thought to exercise his rights to access Personal Information under the Privacy Act. Telstra held back a lot of Grubb's call data, arguing that metadata is not Personal Information and is not subject to the access principle. Grubb appealed to the Australian Privacy Commissioner, who ruled that metadata is identifiable and hence represents Personal Information. Telstra took their case to the Administrative Appeals Tribunal, which found in favor of Telstra, with a surprising interpretation of "Personal Information". And the Commissioner then appealed to the next legal authority up the line.
At yesterday's launch of Privacy Awareness Week in Sydney, the Privacy Commissioner Timothy Pilgrim informed us that the full bench of the Federal Court is due to consider the case in August. This could be significant for data privacy law worldwide, for it all goes to the reach of these sorts of regulations.
I always thought the nuance in Personal Information was in the question of "identifiability" - which could be contested case by case - and those good old ambiguous legal modifiers like 'reasonably' or 'readily'. So it was a great surprise that the Administrative Appeals Tribunal, in overruling the Privacy Commissioner in Ben Grubb v Telstra, was exercised instead by the meaning of the word "about".
Australia's Privacy Act (as amended in 2012) defines Personal Information as:
"Information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not."
The original question at the heart of Grubb vs Telstra was whether mobile phone call metadata falls under this definition. Commissioner Pilgrim showed that call metadata is identifiable to the caller (especially identifiable by the phone company itself that keeps extensive records linking metadata to customer records) and therefore counts as Personal Information.
When it reviewed the case, the tribunal agreed with Pilgrim that the metadata was identifiable, but in a surprise twist, found that the metadata is not actually about Ben Grubb but instead is about the services provided to him.
Once his call or message was transmitted from the first cell that received it from his mobile device, the [metadata] that was generated was directed to delivering the call or message to its intended recipient. That data is no longer about Mr Grubb or the fact that he made a call or sent a message or about the number or address to which he sent it. It is not about the content of the call or the message ... It is information about the service it provides to Mr Grubb but not about him. See AATA 991 (18 December 2015) paragraph 112.
To me it's passing strange that information about calls made by a person is not also regarded as being about that person. Can information not be about more than one thing, namely about a customer's services and the customer?
Think about what metadata can be used for, and how broadly-framed privacy laws are meant to stem abuse. If Ben Grubb was found, for example, to have repeatedly called the same Indian takeaway shop, would we not infer something about him and his taste for Indian food? Even if he called the takeaway shop just once, we might still conclude something about him, even if the sample size is small. We might deduce he doesn't like Indian (remember that in Australian law, Personal Information doesn't necessarily have to be correct).
By the AAT's logic, a doctor's appointment book would not represent any Personal Information about her patients but only information about the services she has delivered to them. But in fact the appointment list of an oncologist for instance would tell us a lot about peoples' cancer.
Given the many ways that metadata can invade our privacy (not to mention that people may be killed based on metadata) it's important that the definition of Personal Information be broad, and that it has a low threshold. Any amount of metadata tells us something about the person.
I appreciate that the 'spirit of the law' is not always what matters, but let's compare the definition of Personal Information in Australia with corresponding concepts elsewhere (see more detail beneath). In the USA, Personally Identifiable Information is any data that may "distinguish" an individual; in the UK, Personal Data is anything that "relates" to an individual; in Germany, it is anything "concerning" someone. Clearly the intent is consistent worldwide. If data can be linked to a person, then it comes under data privacy law.
Which is how it should be. Technology neutral privacy law is framed broadly in the interests of consumer protection. I hope the Federal Court in drilling into the definition of Personal Information upholds what the Privacy Act is for.
Personal Information definitions around the world.
Personal Information, Personal Data and Personally Identifiable Information are variously and more or less equivalently defined as follows (references are hyperlinked in the names of each country):
data which relate to a living individual who can be identified
any information concerning the personal or material circumstances of an identified or identifiable individual
information about an identifiable individual
information which can be used to distinguish or trace an individual's identity ...
information or an opinion ... about an identified individual, or an individual who is reasonably identifiable.
Data to Decisions Tech Optimization Digital Safety, Privacy & Cybersecurity Distillation Aftershots Security Zero Trust Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief Digital Officer Chief Information Security Officer Chief Privacy Officer
In the leadup to the B2B Marketing Leaders Forum APAC 2016, I took the opportunity to speak with GE’s Vice President of Brand & Communications for GE Australia & New Zealand, Emma Rugge-Price about B2B content marketing and what it means to move from “interruption to interaction”.
Gavin Heaton: GE has taken a novel approach to content. Was there a trigger that prompted this?
Emma Rugge-Price: Our approach developed out of a shift in thinking in 2012-13 on the back of GE’s global growth strategy. We asked ourselves how we could become a global company rather than just a multinational company. A core part of that is building brand awareness in each market around what takes place in that market.
So we started out with locally developed creative above the line campaigns. It’s expensive to do that, but not just expensive – it’s challenging to be true to the brand.
At the same time, the media world was being disrupted, opening up new opportunities for creative content development and distribution. We launched a global media manifesto in 2013, which challenged us all to ‘think like a publisher’. This drove our content strategy.
Gavin Heaton: B2B marketing is often seen as B2C’s unsexy cousin. But GE has been bringing a cool factor to their content program – what is the secret?
Emma Rugge-Price: B2B may appear unsexy but it can also be very cool. Maybe it’s B2C’s SMARTER cousin, able to find compelling ways to influence what are often long and complex sales cycles.
Our media manifesto challenges us to shift our marketing focus from ‘interruption to integration and interaction” and it’s one of the themes of my presentation at the B2B Marketing Leaders Forum.
We have been co-creating content with publishers locally to reach our audience where they are consuming information, entertainment and media so that we are part of the conversation on the issues that matter to Australia. And, because GE works across so many critical industries, we bring substance and authenticity to those issues and those publishers. We augment that local content with what is often surprising and always innovative global content that showcases the brand with a-ha moments. This means that we can adapt big brand content, combine it with local content and business opportunity – to connect the dots for our customers and our business.
I think the secret to cool is that we like to be first – the copycats are rarely the cool ones. This means first with content ideas but also channels like SnapChat, WeChat, even Facebook back in the day.
Gavin Heaton: ROI is always a constant question for B2B marketers. How can marketers think differently to connect content to the bottom line?
Emma Rugge-Price: In B2B the sales cycles are long and the deals are complex, so you don’t get “click to buy” opportunities available to B2C. Our approach has been to create a halo around the customer as part of the sales process. For example, we used our content strategy to support positioning and business development in renewable energy to great effect. We partnered with the AFR to create some fantastic content and drive a dialogue for the industry which supported our local business strategy. It’s the holy grail – moving from content to the bottom line.
The B2B Marketing Leaders Forum 2016 runs 25-27 May in Sydney, Australia. It equips B2B marketers with the skills to cut through the technology hype and keep up with the many changes in digital disruption, industry and societal change and learn strategies for turning their departments into revenue generating machines.
In January 2016 I published a report titled Collaboration Vendors Shaping the Future of Work. The report highlights 18 companies/products that show vision in improving the way people get work done. One of the vendors included was IBM, specially their IBM Verse messaging client. Today I've published a guest blog post on IBM.com that dives deeper into the why IBM Verse plays an important role in shaping the Future of Work.

An outline of the key points are listed below, and you can read the entire post here on IBM's site.
Why IBM Verse
Conclusion: For more than 20 years IBM has been one of leaders in communication and collaboration tools. Their products are used by millions of employees around the world every day. With their renewed focus on design and the ability to leverage IBM’s Watson’s cognitive services, IBM Verse is an important product in shaping the future of work.
Future of Work Tech Optimization Innovation & Product-led Growth New C-Suite Marketing Transformation Next-Generation Customer Experience Revenue & Growth Effectiveness Data to Decisions IBM Chief Information Officer Chief Marketing Officer Chief People Officer Chief Revenue Officer Chief Experience Officer
This week I attended Salesforce Connections, a conference focused on their Marketing Cloud offerings, which competes with similar platforms from companies like Oracle, Adobe, SAP, and IBM.
You can see my earlier blog post, Salesforce Strikes Marketing Cloud With Lightning where I discuss the main news from the conference:
In the video below I cover two things:
1) An overview of the products that make up Salesforce Marketing Cloud (from 00:00-08:30)
2) My thoughts on how the Marketing Cloud and Community Cloud should work together to a) provide collaboration for marketing professionals and b) add triggers for community events to Journey Builder (from 08:30-11:06)
Related Posts:
Holger Mueller, Salesforce Connections - Bringing together Builders and Studios for Marketing Success
Future of Work Tech Optimization Innovation & Product-led Growth New C-Suite Marketing Transformation Next-Generation Customer Experience Revenue & Growth Effectiveness Data to Decisions AI ML Machine Learning Generative AI Analytics Automation B2B B2C CX EX Employee Experience business Marketing SaaS PaaS Growth Cloud Digital Transformation eCommerce Enterprise Software CRM ERP Leadership Social Customer Service Content Management Collaboration Chief Marketing Officer Chief People Officer Chief Revenue Officer Chief Experience Officer
Anaplan wants to promote broad use of its all-purpose planning engine, so it’s changing pricing and promising a bevy of platform upgrades. The only question is which new features will arrive first?
It’s all about the platform. That was the message at this week’s Anaplan’s Hub16 event in San Francisco. The company reinforced that message with new pricing and plenty of promised platform upgrades aimed at supporting yet more planning applications and use cases.
Anaplan is in the corporate performance management arena along with the likes of Oracle (Hyperion), SAP (BPC), Adaptive Insights, Host Analytics and others. But unlike most of these competitors, Anaplan is focused as much on operational planning -- in areas including sales, workforce, supply chain, marketing, IT and other areas -- as it is on financial planning and analysis. That’s why the company is building around its cloud-based, in-memory planning engine as a “smart business platform.”
Anaplan Hub 16 Focuses on Platform
Before any announcements were made at Hub16, Anaplan had to address the surprise resignation of its CEO, Frederic Laluyaux, just two weeks earlier. It did so by publically thanking Laluyaux for guiding the company from a tiny startup to a bantam-weight cloud competitor in just four years.
As for the reasons for the change, it’s not uncommon for fast-growing, VC-funded startups to seek new leaders who can “take the company to the next level” (with MongoDB being a recent example). The company had already brought onboard a new CFO and a new Chief Revenue officer in recent months, both with experience running multi-billion-dollar companies. An analyst town hall with seven top Anaplan executives at Hub made it clear there’s no shortage of talent or experience at the top of the company.
Anaplan now has more than 480 customers and 80,000 users, and it’s still growing quickly. The VCs that have invested more than $240 million in Anaplan want to ensure that the leadership is prepared to manage what they expect to become a $1 billion-plus-annual-revenue tech vendor.
Anaplan is growing quickly and attracting ever larger customers. The giants in the room at Hub16 included the Kellogg Company and Procter & Gamble. To meet the needs of such companies, Anaplan announced that it has increased the scalability of its underlying Hyperblock engine to handle single models with as many as 100 billion cells. That means Anaplan’s cloud-based platform can handle enterprise-class modeling challenges with fast, multidimensional analysis and drill-down insight into cost and profit drivers across detailed dimensions such as SKUs, stores and markets.
Scalability is also about handling dozens of small or average-sized models. Indeed, the crux of the platform appeal is supporting many planning use cases across the business. Unfortunately, Anaplan’s old pricing scheme, which was based on data usage, did little to promote broad use of the platform. Customers found it difficult to estimate costs and capacity requirements, so the hesitated to add new applications.
The new pricing scheme is based on per-user subscriptions coupled with Standard, Premium and Enterprise service tiers. The key point is that subscribers can use any app. Customers and partners I spoke to said the new approach is far simpler and more predictable, which is obviously a good fit for a platform that’s designed to make planning easier.
What’s Coming
Beyond the scalability and pricing news, Anaplan detailed a long list of coming enhancements, including:
Predictive capabilities. Anaplan already has a forecasting application supporting more than 20 statistical methodologies useful for demand planning, sales and operations planning, corporate planning and budgeting and sales forecasting. Anaplan also has Erlang call-center planning functions and constraint-based optimization in use by customers across use cases. At Hub16 the company announced it will add Monte Carlo simulations and multi-variable linear regressions. These additional predictive tools will support workforce optimization, supply planning, transportation assignment, product marketing, and risk modeling among other forward-looking analyses.
Social collaboration. Activity Streams will be embedded in models to support in-context collaboration. These Salesforce-Chatter-like streams will let you follow models with @people mentions and notifications. The streams will run across desktop, Web and iOS, Android and Windows mobile devices with the goal of reducing dependence on email.
Application integration. Anaplan has native integrations with Excel and PowerPoint. At Hub we learned that integrations with Google Sheets, Google Docs, Box and DocuSign are coming soon and that AdobeSign and Office365 are on the roadmap.
Data integration. Anaplan works with integration partners including Informatica, Dell Boomi, MuleSoft and SnapLogic to help customers get data into the platform. It also has native data ties with Salesforce and is working to add Workday. In response to customer demand, Anaplan announced at Hub that it will add a native data-integration layer to give customers flexibility and tools to link bespoke, custom applications.
Model mapping and lifecycle management. A Business Map feature announced at Hub is designed to give customers a holistic view of all planning activity, with tagging, searching and filtering by geography, use case, business process and so on. Anaplan is also promising lifecycle management features that will let customers split large models and synchronize model versions so you don’t have to replicate changes across development, testing and production instances.
MyPOV on Hub16
Anaplan’s emphasis on the platform came through loud and clear, as did its intention to let partners such as Accenture, Deloitte, EY and PWC flesh out domain- and use-case specific apps. Anaplan’s investments are aimed at making the platform as capable and versatile as possible so that customers and partners can build any planning app they can imagine.
There are now more than 120 apps in the Anaplan App Hub, and the intention is to keep adding more. In June, for instance, Anaplan will introduce a Data Hub app for setting up master data and transaction data that can be shared across multiple planning applications. It will also introduce a U.S. GAAP app for finance that was developed in consultation with PWC.
As for Anaplan’s long list of promised upgrades, they all sound promising. If I have one complaint it’s that Anaplan’s roadmap and release dates are rather fuzzy. There were lots of loose, six-to-twelve-month promises that left me with the impression Anaplan was polling customers at Hub and giving itself wiggle room on exactly what it will deliver by when. I’m hoping for a hefty chunk of those planned upgrades will show up in the company’s fall release.
The biggest win for customers coming out of Hub16 was clearly the new pricing. The per-user approach is straightforward, and subscribers will be able to use any number of planning applications. Data allowances and access to platform capabilities grow as you move up from Standard to Premium to Enterprise. Premium users, for example, will get access to the predictive capabilities. Enterprise subscribers will have access to higher-level administrative and oversight capabilities, such as the lifecycle-management and Business Map features.
In short, Anaplan is investing, pricing and partnering for platform use, and the more planning applications customers and partners can take on, the more valuable and powerful the platform becomes.
Related Reading:
SAP Bets On Cloud For Analytics, BPC Optimized for S/4 HANA
SAP TechEd: Inside Cloud For Analytics
Anaplan Scales Up, Adds More Apps
A good Connections for Salesforce, the vendor is investing into the product, probably bringing more functionality together through the Builders and Studios than ever before. Good to see the commonality with the Lightning adoption and the next generation Application capabilities that the Lightning platform, combined with Lightning components offer. The predictive analytics capabilities for Journey Builder are encouraging steps to move away from deterministic to probabilistic customer journeys, that are key in the 21st century given the erratic and multi-persona behavior both consumers and customers show.
On the concern side Salesforce is taking some time to unify the user experience. Granted Lightning as a platform is 1.5 years old, the user experience only a little more than 6 months, but a common user experience coming to Marketing Cloud 3+ years after the acquisition of ExactTarget is not ‘lightning’ speed (pun intended). And overall Salesforce has to straddle the chasm of operating two platforms, the existing force.com (that runs Sales Cloud and Service Cloud) and the Marketing Cloud platform that goes across force.com, the products legacy platforms and newer offerings with Lightning (with Heruko, AWS). But by now that is pretty much modus operandi for Salesforce and its customers, so the integration and operation ‘tax’ are factored in. It would be good to harmonize on a single platform sooner than later for Salesforce – hoping we will learn more at Dreamforce later this year.
But overall a good event for Salesforce and its Marketing Cloud product, the ecosystem interest is good, customers are energized, and Salesforce in investing in new products and capabilities, that make Marketing Cloud a must shortlist product for customers who use other Salesforce products, and certainly a long list vendor for overall marketing automation selections.
Want to learn more? Checkout the Storify collection below.