ServiceNow CEO Bill McDermott has a knack for buzzwords. Here's one that you'll hear every AI agent orchestrator say soon: Kill switch.
Given OpenAI's Hugging Face fiasco, CIOs everywhere are going to worry about rogue AI agents (or just ones programmed to cheat benchmarks). Spotting an opportunity to put ServiceNow in the security conversation, McDermott said on the company's second quarter earnings call:
"For any company that's running ServiceNow and you get a rogue AI, there's a kill switch, it doesn't get through. And then you think about how you use the right model and you hire it for the right job. And we do that, too. And people are realizing you don't need to take a Ferrari to mail a letter. So using the right technology for the right job and then managing the budgets, including all the tokens and the security of this has become pretty important."
The upshot here is ServiceNow wants to be seen as the AI grownup in the room.