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Cloud-based business intelligence, data visualization and analytics options are gaining momentum as the center of data gravity shifts along with apps and services. But be prepared for a hybrid world. … Continue reading →
Analyst Blog
Every year the Constellation SuperNova Awards recognize eight individuals for their leadership in digital business. Nominate yourself or someone you know by August 7, 2015.The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies.
Analyst Blog
Honor your organization's CMO or innovative business leader by nominating them for a SuperNova Award. The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. SuperNova Award Winner: Lynn Hemans, Director, Industry & Competitive Insights, Taco BellLynn Hemans oversaw an integrated Twitter campaign to drive customer engagement and derive insights from social actions during the launch of Taco Bell's most successful product--the Doritos Locos Taco. The campaign produced insights on which Taco Bell could easily act, and created an avenue for enthusiastic customers to interact directly with the brand and other enthusiastic customers. The actionable insights combined with the social campaign created viral buzz for the product. After launching, Taco Bell sold 200m+ Doritos Locos Tacos in six months.
Analyst Blog
Vendor Profile
Vendor Profile: GoodData This vendor profile provides an overview of GoodData and identifies key differentiators, product offerings, and a short list guide for buyers.
I have exercised my systems of patience, after using my systems of reading to dive into the blog and research published (sorry, posted using their systems of writing, editing, and publication) by Forrester recently.I had to use my patience not to react using what my daughters call my “catch phrase” — Aw, come on!!Seriously – is everything becoming a system now? I groaned at the birth of Systems of Engagement (possibly as a potential alter-ego to the forever-there-but-never-named-so systems of record… AKA CRM). Downright exploded and made my feelings known at the “systems of intelligence” (aka analytics). But this is where I feel I have to put down my proverbial foot and say enough is enough.
Analyst Blog
As the technology wave relentless refocuses attention around Internet based technologies all of the current leading Technology Vendors have moved to reposition their products and capabilities. The resulting re alignments will also have to apply to IT departments to ensure that they are similarly aligned to both these new product sets, but most of all to the new Enterprise Business internal redesign of operations.
Analyst Blog
When you are head down working on projects, developing new business and just keeping it all together, it’s easy to miss business milestones – like your first year in business.The initial idea for Disruptor’s Handbook came from a lunchtime meeting with my former colleagues at PwC. We were talking about the concept of “disruption” and how it could be managed. Used for innovation. Simon Gibbard suggested that we write a handbook – a disruptor’s handbook. Tim Lovitt and I had topic ideas and thought we could pull together a blog. Or an ebook. Or something.
Analyst Blog
Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, “Mr.
Analyst Blog
It’s time for another edition of Infographic Friday. Today’s content comes to us from Genesco Sports Enterprises (@GSE_Sports) and it includes some great statistics from this year’s FIFA Women’s World Cup, including: Tournament viewership and associated ad revenue Social media impressions and buzz U.S. Soccer fan demographics.
Analyst Blog
Identity online is a vexed problem. The majority of Internet fraud today can be related to weaknesses in the way we authenticate people electronically. Internet identity is terribly awkward too. Unfortunately today we still use password techniques dating back to 1960s mainframes that were designed for technicians, by technicians.And yet the identity problem is still with us. Why is identity online so strangely resistant to these well-meaning efforts to fix it? In particular, why is federated identity so dramatically easier said than done?
Analyst Blog
Report from the field at Ceridian Insights - Ceridian demonstrates momentum and product differentiation.
Analyst Blog
Is your organization ready for the 21st Century? Do you understand the increasing pressures on organizational structure and management? Is your organization’s design and leadership approach ready to face these demands? These are the questions twenty-eight senior executives from the U.S., Colombia, India, Oman, and Thailand addressed as we worked together to leverage old and new strategies for their organizations and careers. The occasion was Northwestern University’s 21st Century Management executive program. The phrase, “scanning the future” is drawn from the last segment of my sessions.I promised the participants additional readings (building on my earlier, Summer Reading List), and hope others will add to what I have here via the comments. I’ll also include the pre-readings we used to prepare for each segment.
Analyst Blog
We had the opportunity to attend the Couchbase user conference in San Jose back in June. The event had record attendance and was held in an usual setting, the 49ers new Levi’s Stadium in Santa Clara. Despite being a stadium, the event was well accommodated very well in the facility, which caters well to similar events of the size.
Analyst Blog
How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? Most people have had at least one, and in many instances, many experiences that were not up to par and in some cases that poor experience created a distrust of the brand. People don’t expect companies to be perfect. But they do expect companies to care.
Analyst Blog
Save $1400 by registering before July 31, 2015Register now for Constellation’s Connected Enterprise. Constellation’s Connected Enterprise is an immersive innovation summit for executives using digital technologies to transform their organizations. This three-day executive retreat features mind-expanding keynotes, early adopter panel discussions, and 1:1 interviews with the biggest names in disruptive tech. The Connected Enterprise mission: identify the technology trends that will enable executives dominate digital business.
Analyst Blog
Steve Wilson describes how smart devices in the Internet of Things are smart enough to control data flows and protect their users’ identity and privacy.
Video
I'm attending the Ceridian user conference, Insights, this week in Las Vegas. The event is well attended with a record 2000+ attendees. Let’s look at the top 3 takeaways from the keynote today:...
Analyst Blog
The Australian government's new Digital Transformation Office (DTO) is a welcome initiative, and builds on a generally strong e-government program of many years standing.But I'm a little anxious about one plank of the DTO mission: the development of a "Trusted Digital Identity Framework". We've had several attempts at this sort of thing over many years, and we really need a fresh approach next time around.
Analyst Blog
Earlier today Salesforce launched Salesforce Shield, a set of administrative PaaS capabilities aimed at bringing to the Salesforce1 platform a number of key (and long desired) capabilities like archiving, encrypting and monitoring.
Analyst Blog
Vendor Profile
Vendor Profile: Workato This vendor profile provides an overview of Workato and identifies key differentiators, product offerings, and a short list guide for buyers.
The Consumer Goods Forum has created and agreed on a new set of ‘Consumer Engagement Principles’ (the “Principles”). The industry-wide Principles will act as a framework for how companies engage with their consumers, and are designed to promote an environment of trust and pro-active consumer communication. The Principles are meant to benefit all stakeholders as the […]
Analyst Blog
I’ve featured several CRM, database and analytics-focused job openings in the past, and today I have five more to share with everyone! If you have a good background in these areas, I’d encourage you to research the openings and apply wherever you see a potential fit. Good luck!
Analyst Blog
Each quarter, TeleTech publishes its latest thinking in its executive journal, Customer Strategist, where consultants and analysts bring their thought leadership to a wider audience. The firm’s global work with leading companies in telecommunications, financial services, healthcare, retail, and government sectors is the basis for the articles in this recent issue. These pieces reflect on how clients are differentiating their companies through customer experience innovation.
Analyst Blog
Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform. API providers hosting their APIs on Pivotal Web Services will be able to easily take advantage of 3scale’s self-serve API management capabilities by provisioning 3scale accounts directly from the PWS marketplace. The joint offering is available now at https://console.run.pivotal.io/marketplace.
Analyst Blog