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This morning Salesforce announced the Salesforce App Cloud, which brings consolidates Salesforce's efforts across multiple platforms - force.com, Saleforce1, Heroku etc. Salesforce is effectively announcing a cross cloud platform PaaS. The vendor is usually coy about admitting that Heroku runs on Amazon AWS, and the rest of Salesforce runs in Salesforce data centers. Now customers and partners can more easily build applications across both platforms, effectively creating the first multi-cloud PaaS.
Analyst Blog
There have been some massive improvements in the world of technology – with automated content and engagement platforms seeming to do amazing work. Just look at the journalism robots created by Associated Press that now publish around 3000 stories every quarter. This is journalism content “without a human byline”. It is a cocktail of 1 part excitement, 1 part absolute dread. After all, what happens when those “journo bots” turn their attention to marketing?It’s time for us to grapple with the future of marketing
Analyst Blog
R "Ray" Wang reveals how vendors are focusing on cloud revenue. Holger Mueller and Doug Henschen add their views on what executives should know for 2015 & beyond. Dr. Natalie Petouhoff unveils that ROI of customer experience is not mission impossible.
Video
A letter to the editor, Sydney Morning Herald, January 14, 2011. The ABC screened a nice documentary last night about Frank Gehry's UTS Business School building. The only thing spoiling the show was Sydney's rusted-on architecture critic Elizabeth Farrelly having another self conscious whinge. And I remembered that I wrote a letter to the Herald after she had a go at Gehry in 2011 after the design was unveiled. Where would sad little damp squib critics be without the 'starchitects' they love to hate?
Analyst Blog
In December of 2014 something weird began to happen: we were introduced (or rather, re-introduced since the concept has been around for some time) to embeddable apps and uses. Zendesk announced their embeddable API as a way to bring specific components from the application (like tickets and channel management) via widget into other applications. At the … Continue reading Embeddable Functions Are (Finally) Coming to Customer Service →
Analyst Blog
Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or applications, there is a 40 percent reduction in productivity. (1) What brands need is a design principle that allows organizations to manage their customer-facing activities in a single experience, with no need to export or switch, drastically reducing the time to completion and saving time by automating fundamental tasks...
Analyst Blog
Are we missing the bigger picture with IoT? I agree with Christopher Mims from the Wall Street Journal about the over smartening of banal items – plates, pans, drinking cup to name a few. Click here for the piece. Not every object in our every day lives need to be connected. However, as prices come down, use cases for some of these gadgets might become more appealing. Let’s look at some that @internetofshit highlighted...
Analyst Blog
Bottom line: Big data is providing supplier networks with greater data accuracy, clarity, and insights, leading to more contextual intelligence shared across supply chains.Forward-thinking manufacturers are orchestrating 80% or more of their supplier network activity outside their four walls, using big data and cloud-based technologies to get beyond the constraints of legacy Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) systems. For manufacturers whose business models are based on rapid product lifecycles and speed, legacy ERP systems are a bottleneck. Designed for delivering order, shipment and transactional data, these systems aren’t capable of scaling to meet the challenges supply chains face today.The ten ways big data is revolutionizing supply chain management include:...
Analyst Blog
The IBM NextGenApps Stack emergesEarlier this week IBM and ARM announced a partnership in the fast growing next generation application use case of IoT. The announcement caught my attention as it is one of the first processor and stack partnerships happening in the market. And it is pretty obvious that bringing low level device information and architectures with higher level software constructs is going to be key for future winners in the IoT market.
Analyst Blog
Here is a recap of some of the key news of the last week in the Social Business / Employee Collaboration / Future of Work world. Did I miss something big? Please post a link in the comments. Reference Links:Google Apps Marketplace gets a fresh new look
Analyst Blog
In the latest course of a 15 month security feast, BlackBerry has announced it is acquiring mobile device management (MDM) provider Good Technology. The deal is said to be definitive, for US$425 million in cash.As BlackBerry boldly re-positions itself as a managed service play in the Internet of Things, adding an established MDM capability to its portfolio will bolster its claim -- which still surprises many -- to be handset neutral. But the Good buy is much more than that. It has to be seen in the context of John Chen's drive for cross-sector security and privacy infrastructure for the IoT.
Analyst Blog
VMware stays the course - executes - progresses on fight for long term relevanceThree major events and announcements from VMWorld centered around SDDC, Photon, and Microsoft. Read on for my analysis.
Analyst Blog
Below are my thoughts on Microsoft's acquisition of VoloMetrix , and how it can help improve employee productivity. This is an area of research I'm working on which I may term Enhanced Productivity or Assisted Productivity. Which do you prefer?sdfdsfds
Analyst Blog
Welcome back to part two of my vendor profile on Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Product/Solution Footprint Competitive Positioning Bluenose specializes in providing SaaS businesses a customer success platform to manage their customers with […]
Analyst Blog
The big IT companies have a secret. And it’s a secret that can radically transform your business. For the last decade or so, technology has been converging – with different technology stacks coming into alignment, sharing interfaces, connecting data and improving the process of software development and deployment. As a result, we have seen huge […]
Analyst Blog
Developments Accelerate Digital Transformation The Vora announcement coupled with the certainty that SAP will build commercial software both from a technology and application perspective utilizing Hadoop is a very important landmark in SAP’s history. It eclipses HANA in my view (ok let the storm begin) – because the use cases for Hadoop support are well understood and known. Customers and industry pundits (moi aussi) have been pounding SAP for not having a Hadoop story for the longest time – which effectively excluded SAP from almost all modern software, next generation application scenarios. If you doubt that – re-read the Intel quote with that in mind. SAP cannot deliver on IoT without Hadoop support, so Vora is key for the whole IoT ambition that SAP has been articulating since 12+ months.
Analyst Blog
Yesterday McDonald’s took the bold move in announcing the availability of breakfast all day across their 14,300+ North American locations, starting on October 6th. Click here for the press release. Now patrons will be able to order hash browns with their McRib sandwiches or get a tasty McGriddle for dinner…all those calories and saturated fats are sure to help anyone fall asleep faster. By some estimates this move could increase the breakfast goods sales by 4%. It is also a reaction to customer demand as well as an attempt also to reinvigorate the fast food giant who has been slumping as of late.
Analyst Blog
Case Study
Case Study: INTRUST Bank & Ultimate UltiPro HCM Transformation Prepares Intrust Bank for “True” Analytics This case study documents the benefits experienced by INTRUST Bank after it implemented Ultimate UltiPro, an analytics-driven Human Capital Management (HCM) system.
Quarks
B2B and B2C Firms Must Emphasize Post-Sales Servicing of Customers in the Digital Economy Post-sale relationship management a growing factor in customer retention This report identifies the post-sale trends on which companies must act in order to retain customers in the digital era.
Hadoop is gaining acceptance as an essential enterprise data platform. Here’s a look at three emerging, business-driving use cases that go beyond IT cost savings. … Continue reading →
Analyst Blog
Some people say email is dead. Other’s know it’s not because they spend over half their day checking and responding to email. To find out how prevalent email is in our work and play life, Adobe surveyed of 400 U.S. white-collar workers and asked about their use of personal and work email.What Did the Study Reveal?...
Analyst Blog
New Service Cloud Lightning Console Sets a New Standard for Agent Productivity Salesforce’s Service Cloud attempts to solve the customer service issues companies are facing by bringing to market the new Service Cloud Lightning Console. It has been reimagined with a modern, efficient and intelligent experience for agents. And the the Lightning Console is built on the Salesforce1 Platform. Lightning Console includes:...
Analyst Blog
In the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s co-founders were both born in Halifax, Canada. They named the company for something they had in common. […]
Analyst Blog
Partnership with Cisco Signals Apple's Seriousness About Growing Enterprise Sales On August 31st, 2015 at the annual Cisco sales kick-off, Global Sales Experience (#GSX), 20,000 attendees witnessed a surprise appearance by Apple CEO Tim Cook with Cisco’s Chairman, John Chambers. The surprise announcement brought forth a new alliance designed to boost sales for both organizations in the enterprise.
Analyst Blog