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Steve Wilson shares his no holds barred views on security, digital identity, safety, and privacy trends with R "Ray" Wang and CIO leaders.
Video
We still live in a hybrid world, but data analysis is moving steadily into the cloud. Here are six tips on how to succeed with online BI and analytics… Continue reading →
Analyst Blog
This should be good news for customers - as vendor integration of SaaS solutions ultimately serves customers better. As with all vendors with substantial price lists - customers should make sure they understand what they are buying and from who the solution is coming. In an irony of the Time & Attendance industry, customers only care for the automation when it doesn't work, so they will welcome a reduction in operational complexity.
Analyst Blog
A good start for the SuccessConnect. It is clear that HCM is key for SAP, CEO McDermott called in recovering from its recent accident. With the intelligent services SAP is trying to do achieve something truly innovative – we will have to dig deeper into that the next days. Ettling also lifted the bonnet (sorry was in Scotland the last days) on plans to change Performance Management and Learning, as a preview to Krakovsky’s keynote tomorrow.
Analyst Blog
This article explains quite well the evolution since those early neural networks to today. And the reason why Elon Musk, Bill Gates, and Stephen Hawkins among others are sounding the bell about AI. It’s getting spooky.
Analyst Blog
Final deadline August 21, 2015!You still have time! If you led the implementation of a disruptive technology for your organization we want to hear your story!
Analyst Blog
Yesterday Google surprised the industry watchers with the announcement of a new structure - Alphabet. Not surprisingly G is for... Google. This is an interesting move by the two Google founders that deserves a blog post - especially since Google competitor Microsoft has not chosen the route of splitting the company (against my suggestion - more here). It will give Google a very different operating structure - but will also deliver some interesting benefits:...
Analyst Blog
This morning SAP SuccessFactors kicked off their yearly user conference in Las Vegas. As often at these events, SAP had a major product announcement to make, evolving around a next generation of HCM software. Certainly good timing and a good location to announce this. So let’s dissect the announcement in our customary news analysis style (it can be found here):
Analyst Blog
On August 11th, 2015, Infor announced the $675M acquisition of GT Nexus, a private supply chain and procurement network solution vendor. GTNexus brings $150M in cloud revenue, 28,000 companies on their network, 100,000 users across 66 countries, and $100B of goods each year on the procurement network. Constellation believes this will have long term consequences for both client bases. The largest impact might be in the continued transformation of Infor into a true cloud solution powerhouse. Constellation sees three main takeaways:..
Analyst Blog
When a company the size of Google makes a massive change in their structure and the way that they do business, it’s big news. Today, Google announced the formation of Alphabet, a holding company that will stable the portfolio of companies formerly known as “Google” – giving the organisation potentially a new lease on life and a new direction – or series of directions.Constellation Research’s R ‘Ray’ Wang provides a laser sharp analysis of what the announcement means in the following video...
Analyst Blog
For those in the know, Google has struggled to remain focused on the existing operations which fund innovation and the new areas which have massive market potential. Sundar Pichai will lead as the CEO of Google which includes Ads, Android, Apps, Maps, Search, and YouTube. Eric Schmidt will serve as the Executive Chairman of Alphabet while Sergey Brin will head up Google X. The remaining Alphabet companies will retain their current leadership. Arthur Levinson will run Calico. Tony Fadell will still lead Nest.
Analyst Blog
A few years ago, while working with SAP, I setup a social selling program for our leading global sales team. Given their initial reluctance – and the bad wrap that social media held within corporate circles – I developed a deck with the title “It’s Not Stalking, It’s Social Selling”. The title alone got us over the first hurdle – the natural distrust of technology and social networks that almost all of us feel when first venturing into the vast social network space. But what followed was an eye-opener for both me and the teams. And those lessons continue today.
Analyst Blog
Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like to view the table of contents plus a few pages of the report, just scroll to the bottom of this post!Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers, system integrators, partners, and vendors, Constellation sees five big themes in customer success management […]
Analyst Blog
Here are the five major trends affecting human capital management as presented by Holger Mueller. Watch the short video below for a more in-depth explanation.
Analyst Blog
Vendor Profile
Vendor Profile: Gainsight Understanding Which Customer Success Management Approach Fits Best This vendor profile provides an overview of Gainsight and identifies key differentiators, product offerings, and a short list guide for buyers.
Vendor Profile
Vendor Profile: ServiceSource® Understanding Which Customer Success Management Approach Fits Best This vendor profile provides an overview of ServiceSource® and identifies key differentiators, product offerings, and a short list guide for buyers.
I'm in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor, these documents identify key differentiators, product offerings, and provide a short list guide for buyers. The first vendor I profiled is ServiceSource®. Stay tuned, as more profiles will be published in the weeks to come.
Analyst Blog
When I was doing my undergraduate degree and started working as a (Geographic Information Systems) GIS professional over 20 years ago GIS was considered cutting edge across a range of industries from retail, to environmental management and defence. It drove so many issues from store location, weed management and mining analysis. We are now in 2015 and the best use cases of GIS are still store location, environmental location and demographic analysis. Every vendor case study I see has store location and resource management just as it was in the late 1990’s. Every user and even (sometimes with a gentle arm twist) laments the lack of progress in GIS.The contrast to the explosive growth of other technology is overwhelming. In that time we have seen the rise of the laptop, Microsoft Office, email, the Internet, iPhones, Tablets, SaaS, Cognitive Computing yet GIS still appears to be stuck in a time warp of the 1990’s.
Analyst Blog
There are four key lessons that corporates can learn from the world of startups. And they can all be easily implemented, trialled and scaled with a minimal investment. I explain more here.
Analyst Blog
If your sales pitch is not lined up that way, you maybe missing the market on the largest part of the marketplace. Don’t take it from me; reread Geoffrey Moore’s Crossing the Chasm.What Do You Need To Do Now? The key is to be able to articulate the business value. What is the business issue that your product or service solves? To know that, a business has to be really clear on who they are selling to. That means they need to define various personas and know what those personas face as daily challenges. They need to map out the-day-in-the-life of that professional. And they need to do this by going and talking to 10 or 20 or 100 of them. Don’t assume anything. Then align the challenges those professionals face with the solution you offer and can show an early majority person how your new “product or service” can solve their issue better than anyone else.
Analyst Blog
I generally don’t write about the future of work or employee-facing applications. However, I see the importance of them. Why are they so important? I cover the customer-facing applications. And how an employee treats a customer is directly related to how they feel about the company they work for, the tools they have to work with and how easy it is to get their work done. If the employee experience is bad, it’s difficult to expect the customer experience to be good.With the world increasingly mobile and with workforces are more dispersed than ever, people are looking for new ways to instantly reach colleagues. Jive Circle, is driving innovation in the way employees connect. And when employees connect, customers get the help they need, and the customer experience is better. It’s really that simple.
Analyst Blog
Instagram has been wildly successful in building an alternative and deeply connected community of users. And I say “community” for a reason. Far more than the one-to-one-to-one connection that has made Facebook so popular and adoptable, Instagram’s connection architecture provides an easy way to connect people with similar interests and passions. And it does so […]
Analyst Blog
The credit card payments system is a paragon of standardisation. No other industry has such a strong history of driving and adopting uniform technologies, infrastructure and business processes. No matter where you keep a bank account, you can use a globally branded credit card to go shopping in almost every corner of the world. The universal Four Party settlement model, and a long-standing card standard that works the same with ATMs and merchant terminals everywhere underpin seamless convenience. So with this determination to facilitate trustworthy and supremely convenient spending in every corner of the earth, it's astonishing that the industry is still yet to standardise Internet payments. We settled on the EMV standard for in-store transactions, but online we use a wide range of confusing and largely ineffective security measures. As a result, Card Not Present (CNP) fraud is growing unchecked.
Analyst Blog
On June 12th, 2014, Infosys announced the August 1, 2014 appointment of Dr. Vishal Sikka to the Chief Executive Officer and Managing Director (CEO & MD) role. At the time, Constellation believed this appointment marked a significant industry development and gave Infosys an opportunity to embark on a much needed transformational journey.For clients, the year has cleared the uncertainty emanated from multiple exits at the top prior to June 2014. When organizations are in transition, they need strong leaders who can show what is possible and how one can get there. Sikka's arrival brought hope that Infosys could make the transition into the digital age and move from has been to relevant player.
Analyst Blog