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Retail and CPG companies do not have to wait until IoT matures before making investments in IoT. Investment in IoT in the near-term will improve customer experience, demonstrate positive returns on investment in IoT, and lay down the ground work for the eventual maturity of IoT.Here are five ways retailers can take advantage of IoT today. This video concludes with advice for CXOs making near and long-term investments in IoT.
Analyst Blog
Learn how retailers can take advantage of the internet of things today. Concludes with advice for CXOs making near and long-term investments in IoT.Download deck Research report - Retail: Prepare for the IoT Revolution
Video
Self-service analytics transforms predictive analytics, once accessible to statisticians, data scientists and the like, into a powerful tool now accessible to the business user. I recently published a self-service analytics market overview of IBM Watson Analytics, SAP Lumira, and SAS Visual Analytics and discovered a growing field of self-service analytics providers that cater to a variety of needs. While many self-service analytics solutions exist, selecting the right solution for your organization depends on the breadth of your deployment, the skill level of your users, and the nature of the decisions users are trying to support. Use this guide to evaluate analytics solutions for your organization.
Analyst Blog
Spark Summit event report: IBM unveiled big plans for Apache Spark this week, but it’s not alone in banking on this open source analytics platform. Here’s why this still-green technology is quickly gaining adoption.
Analyst Blog
Probably the hottest area in building next generation applications these days is microservices, running on containers. One key challenge with containers has been that they do not allow persistent data.
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Last week I spent part of it in a much warmer and sunnier location – Hollywood Florida – attending the GT Nexus show: Bridges 2015. The event format was, no surprise, the usual roster of executives and customer stories paraded … Continue reading →
Analyst Blog
Earlier today Unit4 announced that it selected Azure as the platform upon which it will build its next generation ERP applications.
Analyst Blog
This morning SAP announced the release of its latest version of SAP HANA, its in memory database, SPS10. SAP needs to keep expanding SAP HANA capabilities and drive to more customer adoption. It has made the right moves on the product side, now it needs to get the early customer adoption to show case the new capabilities, but that’s a good and natural problem to have.
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I’m speaking at Salesforce Exact Target’s Connections Conference. And Salesforce has announced their next generation marketing cloud. For more information follow @salesforce, @marketingcloud and #CNX15 on Twitter. With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps. Keeping the connectivity between and from difference departments is very important and critical to the success of providing great customer experiences.
Analyst Blog
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IBM Says Business Intelligence Users Can Tap Advanced Analytics, But Which Approach Fits Your Firm? IBM Watson Analytics is a cloud offering that starts with a free subscription and then evolves to paid tiers of service with more storage capacity, data-connection options, and collaboration capabilities. Use this market overview to evaluate IBM Watson Analytics for your organization's data-to-decisions needs.
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SAP Says Business Intelligence Users Can Tap Advanced Analytics, But Which Approach Fits Your Firm? SAP Lumira starts with desktop data-visualization software, and its cloud and server deployment options are growing in depth and versatility. Native prediction capabilities are basic in Lumira, but it’s integrated with SAP Predictive Analytics 2.0, which has gained automated modeling capabilities through SAP’s KXEN acquisition. Use this market overview to evaluate SAP Lumira for your organization's data-to-decisions needs.
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Transform Ordinary Experiences into Superb Experiences That Keep Brand Promises Use this Big Idea report to create a successful Experience Management strategy.
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SAS Says Business Intelligence Users Can Tap Advanced Analytics, But Which Approach Fits Your Firm? Use this market overview to evaluate SAS Visual Analytics and Visual Statistics for your organization's data-to-decisions needs.
IBM stole the day-one headlines at Spark Summit 2015 in San Francisco with a big endorsement of the open-source, big-data-analysis platform. But it’s sure to be a selective embrace, as IBM, like other commercial vendors, plans to offer its own software and services on top of Spark.
Analyst Blog
Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success! As brands realize customer experience management is key to […]
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Join me for a webinar on the Future of Marketing to learn how marketing teams need to deliver continuity in order to really operationalize the campaign-to-commerce lifecycle.
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So far, we’ve spent most of our time talking about business models and strategy. We now turn to humanizing digital. Why? Humanizing digital means businesses incorporate design thinking into their cultures. We achieve this by hiring and cultivating the talents of digital artisans.
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There's a big difference between "improvement" and "innovation". R "Ray" Wang explains why businesses must innovate or become obsolete. Presented at Constellation's Connected Enterprise.
Video
I'm leading a panel discussion at Salesforce Connections on Wednesday June 17, at 8:30am EST. Join me and social business practictioners to discuss best practices for delivering customer care via social channels.
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In our new research on e-commerce customer engagement and its effect on driving revenue, we discovered four steps necessary for the creation of a fully engaged customer experience. Download an excerpt of the report here
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LinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s information embedded right into Dynamics CRM, sellers can better identify and build relationships with new and existing customers. With the LinkedIn Sales Navigator integration, sellers can send connection requests, […]
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It’s time for another edition of Infographic Friday. Today’s content comes to us from Deloitte who created this Loyalty Scoreboard analyzing fan affinity and engagement. There are some very interesting statistics on the primary reason for team loyalty, fan tenure, and impact on spending, including key differences between professional leagues.
Analyst Blog
On June 10th Microsoft announced that Surface Hub, their large screen interactive display device, will be available for ordering on July 1st. There are two models, 55” for $6,999 USD and the statement making 84” model for $19,999. Surface Hub will be available for pre-order on July 1 in 24 markets worldwide, and will begin shipping in September.
Analyst Blog