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As with the beginning of every revolution, those in the midst of it can feel it, sense it, and realize that something big is happening. Yet it’s hard to quantify the shift. The data isn’t clear. It’s hard to measure. Pace of change is accelerating. Old rules seem not to apply.Sometimes when you are in the thick of it, it’s hard to describe what’s happening. In the case of digital business, these models have progressed over the past 20 years. However, non-traditional competitors have each exploited a few patterns with massive success. However, as the models evolved, winners realize there are more than a handful of patterns.
Analyst Blog
Amazon AWS surprised markets with its announcement to put an AWS region into India in 2016. AWS has been relatively slow to roll out data center regions in the past, partly because they are massive pieces of infrastructure, always have a redundancy site etc.
Analyst Blog
How do you get to repeatable, analytical decision making? IT services and outsourcing firm Genpact helps companies bring automated, predictive systems into production so they can sense, act and respond in real-time.
Analyst Blog
In the recent top rated book, Simple Rules: How to Thrive in a Complex World , Donald Sull and Kathleen Eisenhardt offer that, “When many parties must work together, simple trumps complex” (p. 44). This is a beautiful fit for the future of work, a future made up of complex work, performed in complex ways. Freelancers, contractors, and global project work, all intermingle with traditional organizational forms. Rather than try and understand all the complexities yourself, partner with those who do -- and do it in a simple way. By simple in this instance I mean push decision-making to where the information is, close to the work itself.
Analyst Blog
Tweet I know I should have posted this weeks ago, but better late than never. Two of my favorite events of the year are coming up next month, both in San Francisco. Sign up now before they close registration! ALSD (Association of Luxury Suite Directors) – July 6-9 This is the 25th anniversary of the premium […]
Analyst Blog
This great presentation on content marketing and storytelling by Jonathan Crossfield got me thinking. What is it about brands, storytelling and technology that we continue to struggle with – and why is this struggle so pervasive? Let Me Tell You a Story: Finding the Narrative in Your Content Marketing from Jonathan Crossfield Now, I see […]
Analyst Blog
There’s no question that the Internet, social media, and digital technologies have changed the business landscape and the manner in which it operates. From the way business communicates with – and advertises to – consumers to how it conducts market research, and from the manner in which it hires new employees to how those employees are managed,...The post Technology and Business Intelligence – Not Always Good Partners appeared first on Sensei Marketing.
Analyst Blog
Quarks
Three areas where retailers and CPG firms need to better integrate their customer experience and commerce strategies Retailers can transform the challenges of the physical store into digital opportunities by improving the last mile of retail; using workforce management to improve the retail experience; and responding to changing business models faster.
This week I met with an executive from Biogen. We spent time discussing their business, the usual areas where covered: how they were dealing with the patent cliff, their diversification of offerings, how they were working internationally to name a … Continue reading →
Analyst Blog
69% of enterprises expect to make moderate-to-heavy cloud investments over the next three years as they migrate core business functions to the cloud. 44% of enterprises are relying on cloud computing to launch new business models today, predicting this will increase to 55% in three years. 32% are using cloud computing to streamline their supply […]
Analyst Blog
Case Study
Case Study: KronosHCM Success at the University of Arizona Resulting from Smart Decisions During Implementation The University of Arizona's HCM solution suffered from integration and data consistency issues. The university remedied this by consolidating all automation in student service areas with Kronos, ensuring overall success with a number of smart implementation decisions.
Vendor Profile
Vendor Profile: HP Trafodion This vendor profile provides an overview of HP Trafodion and identifies key differentiators, product offerings, and a short list guide for buyers.
Did you know that most brands are not achieving their ecommerce goals? In fact, only 37% of ecommerce professionals surveyed by Constellation Research evaluated their brands as 'effective' at reaching their ecommerce goals. Brands that do not effectively engage customers face dissolution as customers migrate to more engaging alternatives. Ensure your brand effectively engages customers and builds loyalty by following these six best practices.
Analyst Blog
Ensure your brand effectively engages customers and builds loyalty by following these six best practices.
Download deck
Research report - Continuity of Customer Experiences Drives The Future of Commerce
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It’s true – to deliver on a brand promise of excellent customer experience, it takes a village. And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean? Microsoft Dynamics will integrate Lithium’s social interactions and community data into Microsoft Dynamics CRM. This partnership will […]
Analyst Blog
In this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for planning and work closely with both the business and technical teams to ensure success to deliver on the brand’s promise. This report offers insights into four of Constellation’s primary business research themes, Next-Generation Customer Experience, Digital Marketing Transformation, Matrix Commerce and Data to Decisions.
Analyst Blog
Oracle steps up data and analytic services as part of its platform-as-a-service push. New Exadata, Big Data and Analytic cloud services are all in the mix, but the strongest appeal is to all-red-stack Oracle shops.
Analyst Blog
In the course of my Twitter usage, I discovered Ted Glick (@ted_glick), an Account Executive for the Philadelphia 76ers. If you just look at his Tweets feed, you’ll see a lot of positive 76ers content, everything from RTs of the team’s content to asking fans what they think about the new logos and potential draft picks.However, if you click over to his “Tweets & replies” feed, what you’ll see is someone who understand the power of Twitter as a sales channel. From the looks of the tweets that he has replied to, it seems like he searches for relevant combinations of the team name and tickets. The result? A social feed of self-identified potential ticket buyers.
Analyst Blog
Earlier this week Oracle put the world through a ‘monster’ 5 hour online event updating on its cloud strategy – with a focus on the IaaS, PaaS and DaaS aspects, SaaS was quickly presented by Ellison, but I guess more will come at a later time in the year (OpenWorld?). The event was planned since a long time, so any speculation that it was a reaction to Oracle recent Q4 / FY 2015 earnings does not bear much substance.
Analyst Blog
News Analysis: Salesforce offers the Salesforce Wave, the platform, and Sales Wave Analytics, the first of multiple apps to come. Should you choose focused apps, the all-purpose platform, or both? As always, cost and functionality should be your guide.
Analyst Blog
Digital scale comes from two areas that focus on stripping out friction and transaction costs. Any situation where you can strip out the middleman and go direct, you win. However, where there are networks to participate in, there must be a good exchange of value.
Analyst Blog
This mind map shows my reading list for the futures of work. (Here is a link to an Amazon page including all the entries -- and I will update it as new books are added). This has been my homework as I develop the ideas for my next project. I see these contributions as providing a great foundation for how we think about what the future may bring, but I think we’re just at the beginning in terms of making these ideas reality for most of us.
Analyst Blog
ERP is back on the agenda, but not as Enterprise ‘Resource’ Planning, to run a successful Digital Business you need a different approach to ERP. Better to think of it as Enterprise ‘Response’ Planning, the ability to support a dynamic Digital Business where the very business activities are constantly changing.
Analyst Blog