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Lesson 6: You can be the content, the network and the arms dealers. The digital winners will figure out how to vertially integrate all three. The network economy concept is one of the hardest to master in digital transformation efforts. For most organizations, this involves tough decisions in partnering, acquiring, or ceding certain markets and capabilities. Digital masters start by understanding the brand promise. From there, use the following questions as a starting point for design:...
Analyst Blog
The Internet of Things (IoT) landscape appears confusing to those just entering the market. From hardware to software and even networks, IoT plays a major role in business model transformation. Market leaders see IoT as a means of enabling devices to provide insight and improve context in interactions. The goal is to take the real-time data stream and apply right-time contextual relevancy.In my latest report, The Five Interconnected Internet of Things Business Models, I identify the five business models emerging out of the Internet of Things.
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Unit4 laid down a differentiated and innovative vision for a next generation ERP application with a strong vertical focus on services industries. The markets are vast an enterprises looking for new and modern enterprise software. So a promising future for Unit4, its customers, prospects and partners, but the vendor needs to deliver. We will be watching.
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This morning Google and JDA software surprised the markets with a press release announcing Google Cloud Platform (GCP) as JDA’s public cloud infrastructure. This is obviously a first for JDA and Google, but not for the market (see below).
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Hadoop Summit Event Report: Hortonworks highlights technology progress and growing enterprise adoption amid growing pains and intra-Hadoop-family conflict.
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The setup for Globoforce is favorable, as its product needs only minimal setup - e.g. users - and is good to go - so perfect for a cloud based, next generation Application.On the concern side we found a few inconsistencies in the Globoforce user interface, something the vendor can address with some easy and quick housekeeping releases. The basic functionality – reward / recognize – is straight forward and easy to use.
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In my latest report, Experience Management: How to Deliver Integrated Customer Experiences, I researched the key elements required for superb experience management in the digital business era. The concepts covered in this report regarding how to deliver integrated customer experiences will only grow in importance as the shift to digital and mobile transforms how brands engage prospects and customers. For many organizations, customer experience management will prove crucial to the success of their overall customer engagement strategy.
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Modern business is faced with a greater challenge than its predecessors: Growing demand for revenue and profit at a time when the Internet has increased both competition and consumer power. Ironically, the Internet, which promised greater opportunity for business to reach a larger audience, has increased the obstacles those businesses face in engaging and selling to new and existing customers.
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This morning, Unit4 a European ERP vendor, announced the acquisition of Three Rivers Systems, a vendor specializing in efficiency in the Higher Education sector.
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Teradata adds Presto SQL-on-Hadoop option plus new streaming and analytics offerings. They’re all part of the vendor’s Unified Data Architecture strategy, but Teradata’s biggest challenge remains cost-per-terabyte thinking.
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We attended the Teradata Influence Summit last week in Del Mar, North of San Diego, (Progress Report here) and fresh off the heels of this event, Teradata announces support for Presto.
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IMSHealthWear 1.00 Gives IMS Health First Mover Advantage In Wearable Form Factors And Apps For Healthcare Customer Experience
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We just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights from the research. Continuity of Customer Experiences Drices the Future of Commerce
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So we looked at the need for enterprises to accelerate last week, find the blog post here, with more of a technology view, as all good ‘inner values’ are based on a decent architecture of the right technology. More specifically these are the enablement of BigData and the provision of ‘true’ analytics (my definition here).
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Salesforce (NYSE:CRM) estimates adding analytics and Business Intelligence (BI) applications will increase their Total Addressable Market (TAM) by $13B in FY2014. 89% of business leaders believe Big Data will revolutionize business operations in the same way the Internet did. 83% have pursued Big Data projects in order to seize a competitive edge.Despite the varying methodologies used in the studies mentioned in this roundup, many share a common set of conclusions. The high priority in gaining greater insights into customers and their unmet needs, more precise information on how to best manage and simplify sales cycles, and how to streamline service are common themes.
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We had the opportunity to attend the Teradata Influencer Summit held at the beautiful L’Auberge Del Mar in northern San Diego. When mentioning to other influencers that I would be en route for that meeting earlier in the week, I mostly gathered incredulous stares and comments like ‘are they still around and interesting’? I missed the first half day, but the next one and a half days gave a good insight into where Teradata is and where they want to be in the next years.
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I recently had the opportunity to speak with one of the world's largest advertising agencies about how they collaborate with their clients. Details of their solution are covered in the Constellation Research case study "Powering Global Client Collaboration with Secure File Sharing, How a Leading Ad Agency Used Egnyte Adaptive Enterprise File Services to Work with Clients". Constellation clients can download the full report here.
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Although it may seem like old news to some of you, Vala Afshar of Extreme Networks releases a list of Top 100 Social CIOs each year on Huffington Post.
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In a digital world, where business models are changing very fast (note not everyone agrees with this or sees it) business will need real-time data to make better decisions to make the customer experience the best it can be. Companies that used to compete on selling cars are really COMPETING ON THE “experience or what it feels like to drive/ own the car.” Engineers, marketers, Customer Service Professionals can guess what is making the customer happy- DRIVING THAT CUSTOMER EXPERIENCE or they can use these technologies available to drive better business. It is not easy, but Teradata definitely simplifying it. And it takes investment of people, process, time, and the technology and PASSION.
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It can’t be coincidence of EMC, IBM and Cisco are all completing acquisitions in the managed cloud / hybrid cloud space. It makes sense for all three vendors to push the hybrid agenda, as all three of them have existing sales channels into local data centers. The interesting development is, that CIOs seem to be comfortable letting 3rd parties do the management of their private cloud infrastructure, but still want to see their data center being utilized.
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Quarks
Capitalization on IoT Requires A Strategy to Nurture These Five Interconnected Business Opportunities
A good move for IBM as the acquisition opens new service offerings to the IBM Cloud portfolio. Given the recent acquisition at EMC and Cisco, it looks like the private cloud is alive and well. To a certain point that is a failure of ‘pure’ public cloud players like AWS and Google, it looks like they have not been able to convince CIOs to move all their load to a public cloud setup.
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HP is having its yearly HP Discover conference right now in Las Vegas, and (finally - we have been waiting for some time) has clarified its cloud plans.Let's dissect the press release in our usual commentary style...
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A number of press releases by Couchbase crossed the wires and the may have a deep impact on the No SQL / BigData market – so let’s look at them quickly.
Analyst Blog