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Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This…
R Ray Wang, Guy F. Courtin
Premium Research

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market…
R Ray Wang
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); …
Guy F. Courtin
Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …
Dr. Natalie Petouhoff
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …
Dr. Natalie Petouhoff
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd…
Guy F. Courtin
Open Research

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation
Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about…
Dr. Natalie Petouhoff
Premium Research

The Customer View on Oracle Sales Cloud

Future of Work
Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base  hbspt.cta.load(341263, '928aec77-79b6-495a-aa30-35c80750f4c9'); Oracle…
R Ray Wang