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Vendor Profile

C3 IoT: A NextGen Platform for NextGen Applications

Data to Decisions
Vendor Profile and Buyer's Guide: C3 IoT The cloud era warrants a new approach to how enterprises build, consume and operate software. In the enterprise, automation is often scattered between operational and organizational siloes, some of them on-premises, some of them in the…
Holger Mueller
Vendor Profile

Nintex: Creating Workflows that Enable Digital Transformation

Future of Work
Vendor Profile: Nintex Nintex is a Digital Business Platform (DBP) that provides an easy-to-use workflow and document generation capability, allowing companies to transform their analog business functions and operations into digital, automated tasks involving people,…
Dr. Natalie Petouhoff
Quarks

Dynamic Leadership – Creating a Responsive and Responsible Approach

Data to Decisions
Why Digital Transformation Requires Constellation’s New Leadership Framework  This report defines Constellation’s dynamic leadership model. The need to create responsive and responsible leadership is a hallmark for success in digital transformation and jump starting…
R Ray Wang
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications  IBM announced in December 2016 that it would help create, foster and support an ecosystem around Hyperledger Fabric v1.0, an open source collaborative effort to advance blockchain…
Holger Mueller
Premium Research

Recommendations for Successful Digital Transformation in 2017

Data to Decisions
Lessons Learned from Digital Transformation Projects in 2016 Digital transformation evolved to a top priority for organizations in 2016. The fear of being disrupted by non-traditional competitors, margin pressure from competitors, and realization that digital was more than…
R Ray Wang
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the willingness of traditional industrial companies to make bets on technology and, specifically, on…
R Ray Wang
Vendor Profile

Castlight Health: Relationship Marketing Meets Employee Health

Data to Decisions
Vendor Profile: Castlight HealthCastlight Health offers a healthcare benefits software platform that enables employees to make the right decisions about lifestyle choices and benefits elections. The platform helps enterprises see the effectiveness of their benefits programs and…
Holger Mueller
Vendor Profile

Capriza Democratizes Enterprise Automation for the Mobile Worker

Data to Decisions
Vendor Profile and Buyer's GuideCapriza enables a non-technical user to create appealing, easy-to-use mobile applications. Capriza has eliminated the need to learn any coding by allowing users to drag and drop user interface (UI) elements from existing browser-based applications…
Holger Mueller
Case Study

Using the Right Development Tool Improves Customer Satisfaction

Future of Work
Case Study: Zudy and Brooks Brothers When America's oldest retailer was looking for an in-store software solution for alterations management, clienteling, and made-to-measure orders, standard software did not make the cut. Brooks Brothers selected Zudy Vinyl platform to build…
Holger Mueller
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Sales by Design, Not by Challenge

Next-Generation Customer Experience
Win through Empathy, Co-Innovation, and Co-Creation with Customers  In this digital age, business-to-business (B2B) buyers have more access to information about their potential suppliers than ever before. As a result, buyers engage with suppliers much later in the…
Cindy Zhou
Case Study

Next-Generation Cloud Communications and Collaboration Tools

Next-Generation Customer Experience
Case Studies: Dialpad with Vivint Solar and A Global Communication Solutions and Services Company Gaining Value from Cloud-Based Technology and Enabling Collaboration Inside and Outside the Business  Two companies, Vivint…
Dr. Natalie Petouhoff
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Delivering Customer Experience to Millennials – A Survival Guide

Marketing Transformation
How to Use Customer Experience to Turn Millennials into Brand Advocates In 2016, the Millennial Generation surpassed Baby Boomers as the nation’s largest living generation, according to the U.S. Census Bureau. Millennials, those ages 18 to 34 in 2015,…
Dr. Natalie Petouhoff
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Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR applications to drive enterprise agility. Topics covered in this report:Globalization drives…
Holger Mueller
Premium Research

Infor Partners with Clients to Deliver on Digital Transformation

Data to Decisions
Software Vendors and Services Providers Shift Value from Products and Services to Outcomes The convergence of software vendors and services providers foreshadows the challenges organizations face in the selection of digital transformation solutions. The lack of pre-packaged…
R Ray Wang
Premium Research

The Economic Imperative of ROI for Social Customer Care

Data to Decisions
How to Calculate the ROI of Social Customer CareBusinesses today are more customer-driven than ever. With the ubiquity of the internet, social media, and mobile devices, it is easier for customers to research products and services and get opinions from friends and peers…
Dr. Natalie Petouhoff
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Seven Steps to Successful Leadership in Digital Customer Experience

Next-Generation Customer Experience
Understanding the Human Element in Digital Transformation Initiatives Delivering a seamless and successful customer experience (CX) means that many things in an organization need to change. It may mean moving software to the cloud, becoming more customer- focused, using new…
Dr. Natalie Petouhoff
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The Business Imperative of Optimizing Digital Customer Experience

Data to Decisions
Determining the Maturity of Initiatives for Performance Management of Digital Customer Experience  Customer experience is a top priority as businesses seek growth in highly competitive markets. Driven by the Consumerization of IT (CoIT), a new generation of heightened…
Dr. Natalie Petouhoff
Case Study

How Elaine Turner® Used Cloud Services from Oracle to Transform Customer Experience

Next-Generation Customer Experience
Case Study: Oracle and Elaine Turner®Expanding the Brand While Delivering a High-Touch, Unique Identity with Curated Customer Experiences  Elaine Turner®, a mid-sized women’s fashion and accessories retailer, looked to improve…
Dr. Natalie Petouhoff
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The Algorithm of You: How IoT Transforms Customer Experience

Data to Decisions
Using the Internet of Things to Boost Revenue and Deliver a Brand’s Personalized Promise  The Internet of Things (IoT) promises to revolutionize the way business is run and to create differentiated customer experiences. IoT allows for the processing…
R Ray Wang, Dr. Natalie Petouhoff
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HOLMES Puts Wipro in the Forefront of Cognitive Computing

Data to Decisions
Product Overview: Wipro HOLMESWipro HOLMES Delivers Next-Generation Services Built on Cognitive Computing Capabilities Wipro is an information technology, consulting, and outsourcing firm serving more than 900 clients from the Fortune 1000. Wipro operates in more than 175…
R Ray Wang
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Digital Disruption: The Blind Spot That Could Sink Your IoT Initiatives

Data to Decisions
Understanding Why Data, Analytics and the Internet of Things (IoT) Drive Exponential Business Growth Companies continue to harvest and analyze vast amounts of data for growth, competitive advantage and operational efficiency. At the same time, the Internet of Things (IoT)…
Dr. Natalie Petouhoff
Quarks

IBM and SAP Partner, Forging Synergies for Clients’ Digital Transformation

Data to Decisions
How Complementing Capabilities Create Value for IBM and SAP Customers On April 6, 2016, IBM and SAP jointly announced a partnership that spans multiple products and services, with the goal of enabling digital transformation for prospective and existing customers. In a press…
Holger Mueller
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The Future of Retail Shapes People Management

Data to Decisions
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits Retailing is poised for radical change. Gone are the days when customers had to find their way to the store. Today, consumers have a host of choices,…
Holger Mueller
Case Study

How General Motors Listens to Customers on Social Media

Next-Generation Customer Experience
Social Listening Helps Provide Better Insights, Customer Service, and ProfitabilityGeneral Motors is one of the world's leading automotive brands, selling 9.8 million cars and trucks annually. GM is passionate about earning customers for life, but when it came to engaging…
Dr. Natalie Petouhoff