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Quarks

The Five Interconnected Internet of Things Business Models

Data to Decisions
Capitalization on IoT Requires A Strategy to Nurture These Five Interconnected Business Opportunities  Constellation predicts there will be over 80 billion sensors in connected…
Guy F. Courtin, R Ray Wang
Premium Research

Continuity of Customer Experiences Drives the Future of Commerce

Matrix Commerce
How Improving Online Customer Experiences Boosts Customer Loyalty and Revenue in Matrix Commerce  In a recent survey over 150 marketers, e-commerce, customer service and online…
R Ray Wang, Dr. Natalie Petouhoff
Premium Research

Customer Data: The Missing Link to Strategic Success

Data to Decisions
Harness the Power of Every Organization’s Most Strategic Asset Organizations seeking to grow and differentiate their businesses can no longer afford to mistreat their…
R Ray Wang
Premium Research

Retail: Prepare for the IoT Revolution

Matrix Commerce
The Internet of Things Presents a Host of Potential Benefits for Retail, but a Structured Approach Is Required The Internet of Things (IoT) is viewed as a major driver of the…
Guy F. Courtin
Premium Research

FIDO Alliance Update: On Track to a Standard

Future of Work
Identity Management Leader Publishes Specifications, Launches a Certification Program, and Attracts Support in Microsoft Windows 10  Download the full report for a limited…
Steve Wilson
Quarks

The State of Marketing in 2015

Marketing Transformation
Driving Excellence in Customer Experiences a Top Priority for Executives  This report identifies seven trends influencing the future of marketing, and explains how…
Dr. Natalie Petouhoff
Quarks

The State of Manufacturing in 2015

Matrix Commerce
Digital Revolutionizes Manufacturing and Brings It Closer to the Consumer The state of manufacturing in 2015 reveals the growing linkage between consumers and producers. This…
R Ray Wang, Guy F. Courtin
Premium Research

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions
How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market…
R Ray Wang
Quarks

The State of Retail in 2015 and Beyond

Matrix Commerce
Digital Technologies Reshape Retail and Shift Customer-Retailer Relationship  hbspt.cta.load(341263, '97ff7d7e-8be1-4bc4-9317-3537e694c934'); …
Guy F. Courtin
Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …
Dr. Natalie Petouhoff
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …
Dr. Natalie Petouhoff
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd…
Guy F. Courtin