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The CxO’s Guide to Digital Business

Data to Decisions
Understand Why Digital Business Necessitates a Complete Transformation of IT and Operating Models This report defines the business model and operational structure of a successful digital enterprise. A digital enterprise is an organization that can dynamically and in near-real…
Andy Mulholland
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The CRO’s Guide to Sales Acceleration with Configure Price Quote

Next-Generation Customer Experience
Cloud-Based CPQ Solutions Deliver Strong ROI and Sales Cycle Acceleration This report examines how cloud Configure Price Quote (CPQ) software can help organizations accelerate sales cycles, increase margins and streamline processes so sellers can focus on selling. CPQ…
Cindy Zhou
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The Future of Customer Experience (CX) is Orchestrated Engagement

Marketing Transformation
Customer Experience (CX) software suites from technology providers aim to provide businesses with a seamless experience across marketing, sales and service, offering a single view of the customer. On the other hand, customers must deal with a fragmented CX technology stack that…
R Ray Wang, Cindy Zhou
Vendor Profile

SAP Cloud Platform: A New Standard for a SaaS Vendor’s PaaS

Data to Decisions
SAP Cloud Platform Enables Enterprises to Build Next-Generation Applications with a Business Application’s DNA SAP remains the leader in business applications, with a wide product portfolio that goes beyond the traditional Enterprise Resources Planning (ERP)…
Holger Mueller
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Digital Adoption Platforms

Future of Work
A New Breed of Software Helps Improve User Adoption of New Technologies The portfolio of business software, websites and mobile applications employees use to get their jobs done is growing rapidly. With each tool having a different look and feel, different features and…
Alan Lepofsky
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Nine Starting Points for Digital Transformation in Manufacturing

Data to Decisions
Digital Trends Signal Manufacturing Renaissance Ahead Western economies have faced an onslaught of negative developments in their domestic manufacturing bases over the past 40 years. With the rise of Industry 4.0, the current trend of automation and data exchange in…
R Ray Wang
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Artificial Intelligence Delivers Mass Personalization in Commerce

Data to Decisions
Why Mass Personalization Efforts Fail and Ten Simple Steps to Fix Them The market need for mass personalization at scale and the technology advances in artificial intelligence (AI) enable brands and enterprises to finally deliver on the promises of digital transformation. As…
R Ray Wang
Case Study

Toss the Desk Phone: Betterment Uses Dialpad to Modernize Communications

Future of Work
FinTech Company in Hyper-Growth Mode Moves Communications to the Cloud Betterment, a company at the forefront of the FinTech ( financial technology) disruption, grew rapidly from a small start-up with eight employees to a mid-sized company with 200 employees and over $8…
Cindy Zhou
Quarks

Four IoT Business Models for the Digital Services Economy

Data to Decisions
A Guide for Established Enterprises Planning Their Go-to-Market Strategy for Digital Services This Quark explores the challenges that established enterprises face as business models transform in the digital economy. Given the rapidly changing world, selecting a new business…
Andy Mulholland
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Inside Salesforce Einstein Artificial Intelligence

Data to Decisions
A Look at Salesforce Einstein Capabilities, Use Cases and Challenges  This report provides a product overview of Salesforce Einstein, which was introduced with much fanfare at the company’s October 2016 Dreamforce event. The introduction marked the…
Doug Henschen
Vendor Profile

C3 IoT: A NextGen Platform for NextGen Applications

Data to Decisions
Vendor Profile and Buyer's Guide: C3 IoT The cloud era warrants a new approach to how enterprises build, consume and operate software. In the enterprise, automation is often scattered between operational and organizational siloes, some of them on-premises, some of them in the…
Holger Mueller
Vendor Profile

Nintex: Creating Workflows that Enable Digital Transformation

Future of Work
Vendor Profile: Nintex Nintex is a Digital Business Platform (DBP) that provides an easy-to-use workflow and document generation capability, allowing companies to transform their analog business functions and operations into digital, automated tasks involving people,…
Dr. Natalie Petouhoff
Quarks

Dynamic Leadership – Creating a Responsive and Responsible Approach

Data to Decisions
Why Digital Transformation Requires Constellation’s New Leadership Framework  This report defines Constellation’s dynamic leadership model. The need to create responsive and responsible leadership is a hallmark for success in digital transformation and jump starting…
R Ray Wang
Quarks

IBM Cultivates Blockchain Ecosystem

Data to Decisions
IBM Bolsters Blockchain Ecosystem in Preparation for Next-Generation Applications  IBM announced in December 2016 that it would help create, foster and support an ecosystem around Hyperledger Fabric v1.0, an open source collaborative effort to advance blockchain…
Holger Mueller
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Recommendations for Successful Digital Transformation in 2017

Data to Decisions
Lessons Learned from Digital Transformation Projects in 2016 Digital transformation evolved to a top priority for organizations in 2016. The fear of being disrupted by non-traditional competitors, margin pressure from competitors, and realization that digital was more than…
R Ray Wang
Quarks

Koch Industries Invests $2.5 Billion into Infor

Marketing Transformation
Infor Customers Gain A Valuable Investor in Digital TransformationThe investment by Koch Industries into enterprise software giant Infor, announced November 17, 2016, shows the willingness of traditional industrial companies to make bets on technology and, specifically, on…
R Ray Wang
Vendor Profile

Castlight Health: Relationship Marketing Meets Employee Health

Data to Decisions
Vendor Profile: Castlight HealthCastlight Health offers a healthcare benefits software platform that enables employees to make the right decisions about lifestyle choices and benefits elections. The platform helps enterprises see the effectiveness of their benefits programs and…
Holger Mueller
Vendor Profile

Capriza Democratizes Enterprise Automation for the Mobile Worker

Data to Decisions
Vendor Profile and Buyer's GuideCapriza enables a non-technical user to create appealing, easy-to-use mobile applications. Capriza has eliminated the need to learn any coding by allowing users to drag and drop user interface (UI) elements from existing browser-based applications…
Holger Mueller
Case Study

Using the Right Development Tool Improves Customer Satisfaction

Future of Work
Case Study: Zudy and Brooks Brothers When America's oldest retailer was looking for an in-store software solution for alterations management, clienteling, and made-to-measure orders, standard software did not make the cut. Brooks Brothers selected Zudy Vinyl platform to build…
Holger Mueller
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Sales by Design, Not by Challenge

Next-Generation Customer Experience
Win through Empathy, Co-Innovation, and Co-Creation with Customers  In this digital age, business-to-business (B2B) buyers have more access to information about their potential suppliers than ever before. As a result, buyers engage with suppliers much later in the…
Cindy Zhou
Case Study

Next-Generation Cloud Communications and Collaboration Tools

Next-Generation Customer Experience
Case Studies: Dialpad with Vivint Solar and A Global Communication Solutions and Services Company Gaining Value from Cloud-Based Technology and Enabling Collaboration Inside and Outside the Business  Two companies, Vivint…
Dr. Natalie Petouhoff
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Delivering Customer Experience to Millennials – A Survival Guide

Marketing Transformation
How to Use Customer Experience to Turn Millennials into Brand Advocates In 2016, the Millennial Generation surpassed Baby Boomers as the nation’s largest living generation, according to the U.S. Census Bureau. Millennials, those ages 18 to 34 in 2015,…
Dr. Natalie Petouhoff
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Demystifying The Secrets of Global Human Resources

Future of Work
Empower Employees on a Global Scale with Next-Generation Global HR Applications  This report examines how global organizations should utilize Next Generation Global HR applications to drive enterprise agility. Topics covered in this report:Globalization drives…
Holger Mueller
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Infor Partners with Clients to Deliver on Digital Transformation

Data to Decisions
Software Vendors and Services Providers Shift Value from Products and Services to Outcomes The convergence of software vendors and services providers foreshadows the challenges organizations face in the selection of digital transformation solutions. The lack of pre-packaged…
R Ray Wang