Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you

Membership Options

Filters

Displaying 193 - 216 of 294

Quarks

December 11, 2015

FIDO Update: The Identity Management Consortium Sets the Standard

New C-Suite

The Leading Identity Management Alliance Puts Its Specifications into a Free, Open Standards Process The FIDO Alliance is the most important Identity Management (IdM) consortium…

Steve Wilson

Quarks

November 04, 2015

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Data to Decisions

Weather and Location as Context Attributes That Drive Insight Economies, IoT Business Models, and the Future of IBM On October 28, 2015, IBM announced its intent to acquire…

R Ray Wang

Premium Research

October 09, 2015

Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Data to Decisions

The Risks and Rewards of Leading an Organization to Deliver Superb Experiences that Keep Brand Promises The shift to digital marketing, electronic commerce, and…

Dr. Natalie Petouhoff

Vendor Profile

September 25, 2015

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Bluenose Understanding Which Customer Success Management Approach Fits Best Bluenose Analytics offers a customer success platform that allows SaaS business to…

Dr. Natalie Petouhoff

Vendor Profile

August 26, 2015

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Totango Understanding Which Customer Success Management Approach Fits Best Totango, a vendor of cloud software for Customer Success Management (CSM). With…

Dr. Natalie Petouhoff

Vendor Profile

August 06, 2015

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: ServiceSourceAcirc;reg; Understanding Which Customer Success Management Approach Fits Best ServiceSourceAcirc;reg; provides B2B companies with technology-…

Dr. Natalie Petouhoff

Vendor Profile

August 06, 2015

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Gainsight Understanding Which Customer Success Management Approach Fits Best Gainsight is one of the leading vendors of Customer Success Management (CSM)…

Dr. Natalie Petouhoff

Premium Research

June 15, 2015

Experience Management: How to Deliver Integrated Customer Experiences

Data to Decisions

Transform Ordinary Experiences into Superb Experiences That Keep Brand Promises The shift to digital marketing and commerce as well as mobile interactions brings a massive…

Dr. Natalie Petouhoff

Premium Research

May 31, 2015

Continuity of Customer Experiences Drives the Future of Commerce

Matrix Commerce

How Improving Online Customer Experiences Boosts Customer Loyalty and Revenue in Matrix Commerce In a recent survey over 150 marketers, e-commerce, customer service and online…

R Ray Wang, Dr. Natalie Petouhoff

Premium Research

May 06, 2015

Customer Data: The Missing Link to Strategic Success

Data to Decisions

Harness the Power of Every Organization's Most Strategic Asset Organizations seeking to grow and differentiate their businesses can no longer afford to mistreat their…

R Ray Wang

Premium Research

April 20, 2015

FIDO Alliance Update: On Track to a Standard

Future of Work

Identity Management Leader Publishes Specifications, Launches a Certification Program, and Attracts Support in Microsoft Windows 10 Download the full report for a limited…

Steve Wilson

Quarks

March 10, 2015

The State of Marketing in 2015

Marketing Transformation

Driving Excellence in Customer Experiences a Top Priority for Executives This report identifies seven trends influencing the future of marketing, and explains how…

Dr. Natalie Petouhoff

Premium Research

February 23, 2015

Insights into the Future of Cloud-Based EHM Solutions

Data to Decisions

How Enterprise Healthcare Management Improves the Health of Enterprises and Their Employees An affordability crisis has created chaos in the employer-provided healthcare market…

R Ray Wang

Premium Research

February 18, 2015

How Sales Leaders and Sales Reps Can Create a Social Selling Organization

Future of Work

Convert Average Sales Teams into Top Performers Using Social Networks Sixty-five percent of the most successful salespeople who use social media as part of the selling process…

Dr. Natalie Petouhoff

Quarks

February 09, 2015

Digital Transformation Services Take Center Stage for 2015

Data to Decisions

The State of Digital Transformation Services Shows the Dawn of a $100.7 Billion Market by 2020 hbspt.cta.load(341263, '01866dda-b1c1-4ac1-96f2-d00bb8782b18'); …

R Ray Wang

Premium Research

January 16, 2015

Why Top Marketers Create Branded Social Networks for Customer Engagement

Marketing Transformation

Marketers Create Social Networks to Deliver Better Engagement and Business Results hbspt.cta.load(341263, '24f4615f-f928-4f6d-9e82-18c9c0ecf5de'); In the business…

Dr. Natalie Petouhoff

Quarks

January 11, 2015

The State of Customer Success Management in 2015

Next-Generation Customer Experience

How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …

Dr. Natalie Petouhoff

Premium Research

December 29, 2014

The Elements of Business Architecture for Digital Transformation

Data to Decisions

Boardroom Lessons for 2015 Learned from 200 Market Leaders and Fast Followers Constellation has surveyed over 200 CxOs and has identified the top 10 boardroom priorities for 2015…

R Ray Wang

Quarks

December 29, 2014

Opportunities Abound for the Future of Post-Sale Commerce

Data to Decisions

The State of Post Sale Commerce in 2015 hbspt.cta.load(341263, 'ad44648a-dae3-4ac0-a5be-c4e3431190a7'); Constellationrsquo;s research team delivers its…

Guy F. Courtin

Quarks

December 18, 2014

The State of Customer Service and Support Evolves in 2015

Marketing Transformation

Customer Service and Support Evolves into Customer Success Management as Top Differentiator hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …

Dr. Natalie Petouhoff

Case Study

December 17, 2014

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience

Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…

Dr. Natalie Petouhoff

Quarks

December 10, 2014

Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership

Data to Decisions

New Industry Apps Demonstrate Proficiency of Third-Generation Enterprise Mobile Apps hbspt.cta.load(341263, 'e419bdea-6114-45c4-a501-de97acfe62d6'); On…

R Ray Wang

Open Research

November 26, 2014

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation

Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about…

Dr. Natalie Petouhoff

Quarks

November 05, 2014

Five Approaches to Drive Customer Loyalty in a Digital World

Marketing Transformation

How to Deliver Right-Time Engagement for Long-Term Advocacy and Lifetime Value hbspt.cta.load(341263, 'ef87ae7d-096d-4fa4-9a1c-d6a79ee25ef3'); Marketers…

Dr. Natalie Petouhoff