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Displaying 145 - 168 of 354
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Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has become both a powerful enabler and a critical challenge for…
Holger Mueller
Open Research

Constellation Research's 2022 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2022 CxO Business Confidence Survey assesses C-suite executives in today’s business and technology climate as well as their financial outlook for 2023. The survey asked respondents to identify top business…
Hannah Mason, R Ray Wang
Best Practices

A CIO's Guide to Observability

Data to Decisions
The onset of the COVID-19 pandemic forced businesses to move online faster than they desired rather than evolving or improving their progression to digital maturity. Although some of those digital transformation projects have lived up to expectations, most organizationsâ&…
Andy Thurai
Case Study

Secil Automates With Neptune DXP

Future of Work
Secil was founded in 1918, operating a small natural cement plant that had been in service since 1904. In 1930 Secil underwent a major merger with Companhia Geral de Cal e Cimento. The merger shaped the existing group of almost 40 companies that currently operate in…
Holger Mueller
Case Study

Relationship Marketing at the Speed of Value

Marketing Transformation
At a Glance Customer loyalty and customer relationships often are thought of as programs or campaigns to be launched and automated. But for teams spread thin by complex marketing technology stacks that fail to deliver the automated, relevant, connected customer engagements…
Liz Miller
Trends

People-Powered Revenue Intelligence

Data to Decisions
At a Glance Change is hard. And change is necessary for organizations looking to harness opportunity and accelerate revenue growth. Yet there are significant forces and factors impacting revenue optimization, from shifts across how the work of revenue generation is…
Liz Miller
Trends

Inside the Mindset of the Midmarket Buyer

Data to Decisions
Executive Summary Midmarket executives have always been challenged by a culture of scarcity. Limited access to funds, talent, and innovation has often created a barrier to entry into and exit from new markets, industries, and ecosystems. During the COVID-19 pandemic, these…
R Ray Wang
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Marketing from Farmer to Fork With Data and Analytics

Data to Decisions
At a Glance Marketing analytics has (thankfully) forever changed. Gone are the days of reporting metrics in celebratory dashboards. Marketing is in search of answers—answers that directly address marketing’s mandate to drive and deliver…
Liz Miller
Big Idea

Monetizing the Metaverse Economy

Data to Decisions
Executive Summary Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement inside the enterprise. More than just gaming worlds or hardware devices, the metaverse economy…
R Ray Wang
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How Brightspot Transformed Content Management in the Research Industry

Future of Work
At a Glance This case study demonstrates how a leading defense intelligence and analysis firm used Brightspot’s content management solution to significantly overhaul its mature, sophisticated research publishing business.
Dion Hinchcliffe
Big Idea

Inside the Power of Relevance and Ambient Experiences

Marketing Transformation
Executive Summary Great customer experiences require an understanding and anticipation of customers’ needs. Brands and enterprises must recognize that customers call the shots about staying, going, engaging, or even buying. Unfortunately, customers don&acirc…
R Ray Wang
Best Practices

What Enterprises Must Seek in a Commerce Partner in 2022

Marketing Transformation
Executive Summary This report is for e-commerce companies that are looking to stay abreast of the evolving online shopping space to maximize sales and growth in 2022 and beyond, particularly in the area of digital payments. Heads of online commerce, e-commerce site…
Dion Hinchcliffe
Big Idea

Why Data-Driven Innovators Choose Embedded Analytics

Data to Decisions
Executive Summary Organizations of every description are pursuing digital innovation. As a result, business and tech leaders, including chief data officers, chief digital officers, chief information officers, and chief technology officers, are increasingly looking for ways to…
Doug Henschen
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Matterport Drives Digital Transformation for CRB

Data to Decisions
At a Glance This case study describes the rollout of Matterport at CRB, a Kansas City, Missouri–based construction company specializing in design and construction in regulated industries. After describing the initial challenges CRB set out to address, the…
Holger Mueller
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Field Service Management Tools

Data to Decisions
Executive Summary The consumerization of IT has increased customer and employee expectations for easy and transparent field service delivery. Field service management (FSM) software helps to coordinate the complex logistics — including parts, warranties,…
R Ray Wang, Liz Miller
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C3 AI Powers Next-Gen Apps With Its Innovative Enterprise AI Platform

Data to Decisions
Executive Summary This report provides an overview of how the C3 AI platform enables enterprises to build next-generation AI applications. Some of the world’s largest companies in manufacturing, energy, financial services, defense, and other industries have…
Holger Mueller
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The Future of Enterprise Content Management

Future of Work
Executive Summary The content management industry is in the midst of a renaissance born of major new advances in strategic content technologies, the growing importance of digital experience in all aspects of content, and the proliferation of digital channels and enabling IT…
Dion Hinchcliffe
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A New Digital Experience Maturity Model for Improved Business Outcomes

Future of Work
Executive Summary This report explores the evolution of digital experience monitoring and management and uses the latest industry trends and customer examples to develop a maturity model for digital experience monitoring. Practitioners, vendors, and service providers…
Dion Hinchcliffe
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Digital Optimization: A New Strategy and System for Growth

Data to Decisions
Executive Summary Digital business and the experience economy dominate much of today’s discussions about how to run a successful company. Yet understanding of “digital business” often seems limited to engagements through…
Liz Miller, Nfrance
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Infor CPQ Optimizes Configuration Across Operations

Data to Decisions
Executive Summary Infor CPQ delivers substantial benefits to companies with complex, end-to-end process requirements, whether or not they run other Infor business applications. For those that do, it enhances the value and usability of Infor ERP offerings. For those that don…
Nfrance
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CMO 2021

New C-Suite
Executive Summary Chief marketing officers (CMOs) held on tight to weather the twists and turns of 2020. With the onset of a new year, opportunities are emerging for the CMO to reshape and redefine what it means to be a growth driver. This report focuses on the key…
Liz Miller
Premium Research

SAP CPQ Transforms the Sales Process

Data to Decisions
Executive Summary SAP CPQ is a cloud-based, API-first configure, price and quote offering within SAP Sales Cloud that facilitates the purchase of large and/or complex bundles of offerings, including combinations of products and services with distinct pricing and contract…
Nfrance
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From Transactions to Customers: Finding People in the Data

Data to Decisions
At a Glance For any business to be successful, it must be able to understand its customers and anticipate their needs. That requires far more than simply analyzing customer data; it means identifying individual customers and their behaviors in the data. Only by â&#128…
Nfrance