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April 27 2026 08:04 AM
Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights
Microsoft launched real-time voice agents in Microsoft Copilot Studio and a set of new agents in Microsoft Dynamics 365 Contact Center, Microsoft Dynamics 365 Sales, and Microsoft ...
April 27 2026 07:04 AM
OpenAI goes multi-cloud in amended deal with Microsoft
OpenAI said it has reworked its partnership with Microsoft so it can quot;now serve all of its products to customers across any cloud provider.quot;...
April 26 2026 04:04 AM
How Verizon manages AI agent sprawl
Verizon has been scaling its use of AI agents across its enterprise with a focus on operational efficiencies and customer experience. As a result, Verizon has had to put in process...
April 24 2026 12:04 PM
SAP Sapphire 2026 themes: AI agent accuracy, embedded domain knowledge and processes
SAP is planning to revamp its portfolio to quot;infuse deep domain know-how into SAP's AI agentsquot; at its SAP Sapphire conference in Orlando....
Insights News
June 28, 2026
Here’s what we learned about AI projects from enterprise buyers so far
Enterprise buyers are maturing quickly when it comes to AI and AI agents and looking to redesign operations, deliver outcomes, maintain governance and cost discipline. If there was a word to describe what enterprises want it's quot;optionalityquot; since AI and the vendor landscape are changing to quickly to make a wrong bet.
Larry Dignan
Insights News
June 9, 2026
How Moody's is thinking about data moats, AI strategy, token costs
Moody's is juggling agentic AI workflows, protecting its proprietary data from LLMs and engaging in healthy co-opetition with AI partners that can be friend or foe. In between, Moody's is also managing token costs.
Larry Dignan
Insights News
June 14, 2026
For Starbucks, AI returns are behind the scenes
Starbucks CEO Brian Niccol is betting the coffee company’s returns on AI investment will come from outcomes that aren’t noticed by customers that much. The company is focusing on supply chain, scheduling and optimizing behind the scenes processes.
Larry Dignan
Insights News
May 26, 2026
How Stellantis aims to leverage AI, technology for turnaround
Automaker Stellantis is betting that it can infuse AI and technology across its company to boost revenue growth and profits.
Larry Dignan
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