Alan Lepofsky

Improving the Way People Experience Your Company, Inside and Out This report highlights the advantages of bringing together customer and employee experience, including technology investments, process ownership and outcomes. Organizations that treat these areas as two halves of the same whole will reap the benefits. …

Improve the Employee Experience by Bringing Structure, Prioritization and Accountability to Work Social networking applications, such as Facebook and Twitter, have created platforms where people can easily share information about almost every aspect of their lives. Similar tools are permeating the business world,…

Automating, Augmenting and Accelerating the Employee Experience This report examines how the employee toolset of communication, collaboration and content-creation software is being enhanced by artificial intelligence (AI). The areas discussed are not about visions of the future but, rather, reflect how the critical…

Nordic Bank Uses IPsoft's Cognitive Agent Amelia to Drive Digital Transformation This case study examines SEB Bank's experience implementing IPsoft's Amelia artificial intelligence (AI) platform for use by both internal employees and external customers. Since the Swedish bank deployed Amelia, which it renamed Aida,…

The New Employee Experience That Speeds Up Personal Productivity and Team Collaboration In this report, Constellation Research examines the primary hurdles that hinder personal productivity and team collaboration, introduces how digital canvases provide the new user interface for speeding up work and highlights…

Salesforce’s Progress in AI Analytics, Collaboration, Training, Platform, Sales and Marketing During the first week of November 2017, Constellation analysts congregated in San Francisco for Salesforce’s annual customer conference, Dreamforce. Major announcements made at Dreamforce 2017 focused on five new…

Emerging Technologies and Applications for the Next-Gen Employee The tools and techniques employees use at work are very different now than they were just a few years ago. This Quark report examines three of the key areas in which employees will need to be proficient for the Future of Work: augmenting skills with…

A New Breed of Software Helps Improve User Adoption of New Technologies The portfolio of business software, websites and mobile applications employees use to get their jobs done is growing rapidly. With each tool having a different look and feel, different features and different processes, learning how to effectively…

An Introduction to How AI Can Augment the Way People Get Work Done Artificial intelligence (AI) has emerged as one of the most important trends affecting the future of work. While the study of AI has been around for decades, advancements in computing power and access to huge data sets now bring AI capabilities closer…

How a Technology Giant Goes Beyond Business to Improve the Lives of People Globally  When you think about the world’s largest technology companies, some of the first things that come to mind are probably computers, data centers, digital storage, network infrastructure and software. Cisco Systems - headquartered in…

How Microsoft’s Most Expensive Acquisition Can Improve the Way People Work Microsoft turned heads in June 2016 when it announced its $26 billion purchase of online networking company LinkedIn, the software giant’s most expensive acquisition to date. Executives from both companies explained that the deal will lead…

The New Cultural and Technical Skills Required for Working on Digital Teams  Not long ago, many employees’ resumes included their typing speed and skills such as "proficient with word processing and spreadsheets.” But a very different set of skills is required in today’s digital workplace. Now, people need…