ServiceNow, which launched a bevy of generative AI and automation tools across its Now Platform, is giving customers the ability to bring their own large language models (LLMs) to use in Now Assist. The company also is targeting manufacturing operations and partnered with Genesys.
ServiceNow posted strong first quarter results and said its genAI offerings are the "fastest selling in the company’s history."
ServiceNow continues to go shopping. the company said it has acquired 4Industry, a Netherlands company and partner focused on manufacturing, and Smart Daily Management, a connected worker application from EY.
ServiceNow CFO Gina Mastantuono said the company's new generative AI SKUs, Pro Plus, is seeing rapid adoption, but it will take time to move the revenue needle. She also provided insights on how ServiceNow decides how to price its products.
ServiceNow reported better-than-expected fourth quarter results, delivered revenue growth of 26% and said it landed more than 168 deals with annual contract value topping $1 million.
ServiceNow said it will acquire UltimateSuite, a task mining company, in a move that brings the company more in line with automating processes and tasks as well as workflows.
The two companies said they will focus on use cases in manufacturing, supply chain, call centers and cloud transformation.
With enterprises still kicking the tires on large language models (LLMs), use cases and generative AI applications, vendors are big on providing choice, bring-your-own-models and the ability to mix and match foundations.
ServiceNow's generative AI strategy revolves around what it calls "practical generative AI applications" that focus on use cases and smaller models that are more efficient.
ServiceNow CEO Bill McDermott, speaking during ServiceNow’s industry analyst day, closed out sessions with ServiceNow executives who outlined generative AI plans, strategy, target industries and returns on investment.
Generative AI Now Assists capabilities from ServiceNow will be priced as add-ons by the seat unless you have a premium package. There will also be entitlements for generative AI "assists."
