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Reflections on the Future and the Opportunity in Intelligent Work

Future of Work
Have you ever attended an event and just had something stick in your head for days or even weeks? Months? Smartsheet ENGAGE, in early November 2025, raised just such a question: What matters in the reality of work? 
Liz Miller
Premium Research

Enterprise Technology Intelligence Monthly Update: January 2026

Data to Decisions
Economic slowdown is real. Although the fear of a recession has declined in recent weeks (from 40% to 30% before the Christmas season, according to a distillation of forecasts), other indicators reflect a slowdown in economic activity. The year started with hopes of returning to…
Esteban Kolsky
Case Study

Rimini Street’s Second Act Will Include a Heavy Dose of Agentic AI, UX

Data to Decisions
Rimini Street's first act took 20 years, but the second one will move much faster as the company aims to layer agentic AI over legacy enterprise resource planning (ERP) systems. The strategy: enable enterprises to accelerate their automation and artificial intelligence (AI) plans while relegating reliable yet legacy systems to plumbing.
Larry Dignan
Premium Research

Enterprise Technology Intelligence Monthly Update: December 2025

Data to Decisions
Executive Summary The December 2025 edition of Constellation’s Enterprise Technology Intelligence Book breaks down how economic uncertainty, AI model strategy, and long-term infrastructure planning are shaping 2026 roadmaps. CIOs are reassessing data…
Esteban Kolsky
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious progress. The findings show that optimism is returning to…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
Executive Summary  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI technologies, with most scaling efforts focused on employee…
R Ray Wang, Hannah Mason
Premium Research

Enterprise Technology Intelligence Monthly Update: October 2025

Data to Decisions
Executive Summary The October 2025 edition of Constellation’s Enterprise Technology Intelligence Book unpacks the economic realities now defining the AI era. As the cost of running frontier models rises and enterprises move past the “pilot…
Esteban Kolsky
Premium Research

Enterprise Technology Intelligence Monthly Update: September 2025

Data to Decisions
Executive Summary The September 2025 edition of Constellation’s Enterprise Technology Intelligence Book examines how AI economics is reshaping enterprise strategies—from infrastructure investments and cloud modernization to the growing…
Esteban Kolsky

Enterprise Technology Intelligence Monthly Update: November 2025

Future of Work
Enterprise technology leaders are navigating a period of volatility and reinvention. In this month’s update, Esteban Kolsky distills the key forces shaping boardroom strategy — from economic instability and AI infrastructure investment to…
Esteban Kolsky
Big Idea

Decision Velocity in the Agentic Era: Architecting for Decision Automation

New C-Suite
Executive Summary Enterprises have spent billions on data, analytics, and artificial intelligence (AI). The bottleneck and industry focus are no longer technology but decision-making. Decision velocity, defined by how fast and effectively an organization can sense, decide,…
Michael Ni
Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Executive Summary Today’s frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect stakeholder satisfaction. An aging population, war for talent, and…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Executive Summary Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a…
Liz Miller
Case Study

Abrigo: How a ‘Lift and Shine’ Migration to AWS Set Software Vendor Up for AI

Data to Decisions
Customer Story Spotlight When Abrigo, which provides compliance, credit risk, and lending software for financial institutions, launched a series of new capabilities to its Abrigo AI suite in September this year, the effort was more than a product launch. The additions were…
Larry Dignan
CR Pulse

AI-Led Collaborative Product Development With Pendo

Data to Decisions
Executive Summary The rapid adoption of generative artificial intelligence (GenAI) and the emergence of agentic software have disrupted how enterprises design, build, and evolve digital experiences. Pendo, a platform long associated with product analytics and in-app guidance,…
Chirag Mehta
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations, and the rising impact of artificial intelligence (AI)…
R Ray Wang, Hannah Mason
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
Executive Summary The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what it means to be human, expect a transformation in mission and purpose as pyramids…
R Ray Wang
Big Idea

Radically Rethink Old Models To Enable the Power of AI

New C-Suite
AI Dominates the Boardroom Agenda, and Organizations Must Realign Resources To Benefit Senior executives and policy wonks seek to understand how artificial intelligence (AI) will transform businesses, societies, and economies. Advancements in cloud computing, Internet of…
R Ray Wang
Open Research

Certinia’s AI Agent Strategy Kicks Off With Staffing, Customer Success

Data to Decisions
Executive Summary Certinia, which provides management software for professional services organizations, delivered its first installment of artificial intelligence (AI) agents built on Salesforce’s Agentforce platform as part of its recent summer release
Larry Dignan
ShortList

Constellation ShortList™ Travel Management Platforms

New C-Suite
About This Constellation ShortList™Travel management platforms enable enterprises to not only orchestrate trips but also reduce the time required to book a trip while managing the expenses for employees. Trip orchestration includes the booking of flights, train trips,…
R Ray Wang
ShortList

Constellation ShortList™ Performance Management Platforms

Data to Decisions
About This Constellation ShortList™Performance management platforms tools are digital solutions that help apply the popular goal-setting framework for defining and tracking objectives as well as their outcomes. Performance management is one of the five key pillars of talent…
Holger Mueller
ShortList

Constellation ShortList™ Distributed Autonomous Organization (DAO) Platforms

Data to Decisions
About This Constellation ShortList™Distributed autonomous organizations (DAOs) are member-owned communities without centralized leadership. A DAO's financial records and rules of operation are usually maintained on a blockchain with many of their rules embodied in code,…
Holger Mueller
ShortList

Constellation ShortList™ IT Strategy Platforms

New C-Suite
About This Constellation ShortList™IT Strategy Platforms are suites of capabilities that transcend traditional IT planning. These platforms empower businesses to closely align their IT objectives with overarching organizational strategies. They provide robust analytics,…
Holger Mueller