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Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI…
R Ray Wang, Hannah Mason
CR Pulse

Contact Centers Find a Voice in the AI Era

Marketing Transformation
Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive core—a…
Liz Miller
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
CR Pulse

Sales Force Automation: SAP

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Today’s frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched…
Liz Miller
CR Pulse

Infor Evolves Its EAP for the AI Era

Matrix Commerce
Market Description Enterprises run enterprise applications to manage and automate their innate value-creation process. Enterprise resource planning (ERP) systems are the most…
Holger Mueller
CR Pulse

Sales Force Automation: ServiceNow

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
CR Pulse

AI-Led Collaborative Product Development With Pendo

Data to Decisions
The rapid adoption of generative artificial intelligence (GenAI) and the emergence of agentic software have disrupted how enterprises design, build, and evolve digital…
Chirag Mehta
CR Pulse

Sales Force Automation: HubSpot

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations,…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what…
R Ray Wang