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Big Idea

Measuring Go-to-Market Success of Agentic AI: Five Critical KPIs

Revenue Optimization
This report outlines five KPIs that growth organizations can leverage to both guide their use of agentic AI tools and measure their effectiveness. These KPIs span from productivity gains for human workers to improvements in business outcomes, including conversion rates and overall customer satisfaction. Learn practical examples of how practitioners can quickly implement and measure their AI usage and track success.
Martin Schneider
Case Study

Caterpillar’s AI Vision Takes Shape, but Data, Cloud Focus Was the Precursor

Data to Decisions
Caterpillar has plans for artificial intelligence (AI) enabled features in its construction equipment; autonomy at scale and machine learning with computer vision, sensors, and edge computing; and Cat AI Assistant, which enables customers to engage with the company's machines. The bigger story, however, may be the years of transformation, data preparation, and technology infrastructure leading up to Caterpillar's big CES 2026 splash.
Larry Dignan
Case Study

Rimini Street’s Second Act Will Include a Heavy Dose of Agentic AI, UX

Data to Decisions
Rimini Street's first act took 20 years, but the second one will move much faster as the company aims to layer agentic AI over legacy enterprise resource planning (ERP) systems. The strategy: enable enterprises to accelerate their automation and artificial intelligence (AI) plans while relegating reliable yet legacy systems to plumbing.
Larry Dignan
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious progress. The findings show that optimism is returning to…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
Executive Summary  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI technologies, with most scaling efforts focused on employee…
R Ray Wang, Hannah Mason

Enterprise Technology Intelligence Monthly Update: November 2025

Future of Work
Enterprise technology leaders are navigating a period of volatility and reinvention. In this month’s update, Esteban Kolsky distills the key forces shaping boardroom strategy — from economic instability and AI infrastructure investment to…
Esteban Kolsky
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
CR Pulse

Sales Force Automation: SAP

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve sales force productivity…
Martin Schneider
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Executive Summary Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a…
Liz Miller
CR Pulse

Infor Evolves Its EAP for the AI Era

Matrix Commerce
Market Description Enterprises run enterprise applications to manage and automate their innate value-creation process. Enterprise resource planning (ERP) systems are the most prominent, but there are also customer relationship management (CRM), human resource management (HCM)…
Holger Mueller
CR Pulse

Sales Force Automation: ServiceNow

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
Trends

Five Ways To Leverage Agentic AI To Reinvent Your Growth Operations

Matrix Commerce
Executive Summary Growth leaders have reached a critical moment. The crossroads of highly composable software-as-a-service (SaaS) applications and agentic artificial intelligence (AI) tools are driving a need to rethink how enterprises build, maintain, and optimize their go…
Martin Schneider
CR Pulse

Oracle Makes It 4 for 4: Oracle Database@AWS Is Generally Available

Matrix Commerce
Market Description Enterprises run on transactions, and this means that transactional databases remain critical for enterprises. The ability to seamlessly scale transactional databases has always been a core challenge for vendors and subsequently for their enterprise users…
Holger Mueller
Case Study

Abrigo: How a ‘Lift and Shine’ Migration to AWS Set Software Vendor Up for AI

Data to Decisions
Customer Story Spotlight When Abrigo, which provides compliance, credit risk, and lending software for financial institutions, launched a series of new capabilities to its Abrigo AI suite in September this year, the effort was more than a product launch. The additions were…
Larry Dignan
CR Pulse

Sales Force Automation: HubSpot

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations, and the rising impact of artificial intelligence (AI)…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to quantum error correction. The report looks at architecture qualities for quantum…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
Executive Summary The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what it means to be human, expect a transformation in mission and purpose as pyramids…
R Ray Wang
CR Pulse

Oracle Solves Decades-Old DBMS Challenges and Future-Proofs Oracle Database

Matrix Commerce
Market Description Enterprises run on transactions, and this means that transactional databases remain critical for enterprises. The ability to seamlessly scale transactional databases has always been a core challenge for vendors—and subsequently for their…
Holger Mueller
Open Research

Certinia’s AI Agent Strategy Kicks Off With Staffing, Customer Success

Data to Decisions
Executive Summary Certinia, which provides management software for professional services organizations, delivered its first installment of artificial intelligence (AI) agents built on Salesforce’s Agentforce platform as part of its recent summer release
Larry Dignan
ShortList

Constellation ShortList™ Public Cloud Transformation Services: Global

Data to Decisions
About This Constellation ShortList™Public cloud transformational services vendors represent the global managed service providers and system integrators who are helping clients deliver on business transformation, starting with the public cloud.These vendors are helping clients…
Holger Mueller, R Ray Wang
ShortList

Constellation ShortList™ Project Ready Metaverse Vendors

Data to Decisions
About This Constellation ShortListMuch hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement for both the consumer world and the enterprise. More than just gaming worlds or…
Holger Mueller, R Ray Wang