Certinia, which provides management software for professional services organizations, delivered its first installment of AI agents built on Salesforce's Agentforce platform as part of its summer release.
Salesforce launched Agentforce 3, which features Agentforce Command Center, support for Model Context Protocol (MCP), and updated Atlas architecture to speed up reasoning and performance.
Salesforce has raised prices across multiple products as it continues to hone pricing for AI and Agentforce.
Salesforce delivered better than expected first quarter results and upped its outlook for the second quarter. The company said it saw strength in Data Cloud and AI annual recurring revenue.
Salesforce said it will acquire Informatica for $8 billion, or $25 a share, in a deal that will give it a neutral data integration and management platform to connect Agentforce across systems.
Salesforce is evolving its Agentforce pricing from a model based on $2 per conversation to a more flexible credit model. Ultimately, customers will be able to transition contracts to incorporate more credits.
Salesforce launched a developer edition of Agentforce and a marketplace for pre-built partner agents and actions.
Salesforce and Google Cloud have expanded a partnership that will bring Google's Gemini models to Agentforce, integrate Salesforce Service Cloud tightly with Google Customer Engagement Suite and enable handoffs between the companies' AI agents.
Agentforce 2.0 includes Slack integration, more workflows across the enterprise and is generally available in February. Agentforce 2.0's debut also includes a new tagline dubbing the effort a "digital labor platform" that can move beyond Salesforce's core sales, service and CRM borders.
Salesforce posted a mixed third quarter and fourth quarter outlook as revenue was up 8% from a year ago. The company saw revenue growth decelerate sequentially across multiple categories.
