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Disruptive Technologies in Matrix Commerce Drive Wish List for 2013 Budgets
This report showcases Constellation’s mid-market customer survey for 2012 with responses from 339 participants. Notable trends include the continued prioritization of turnkey solutions, focus on matrix commerce in the disruptive tech wish list, improving IT departmental budget conditions from 2010 to 2012, expectations of operational excellence from implementation partners and some changes in vendor mindshare for application upgrades or replacements. Constellation recommends that users apply the seven best practices for vendor selection as they make the journey toward apps replacement.
Recently, NewsGator launched a new offering called NewsGator Enrich, which goes beyond the core use cases above and focuses on specific learning use cases to power informal, social learning across the enterprise. This latest offering includes a socially driven knowledge base for collaborative knowledge development and exchange, and interactive video learning capability for complex learning scenarios. A few of the core tenets of the Enrich Knowledge Base (KB) are described below.
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Polycom announced today a strategy with a supporting products and services portfolio to support it. One element of this strategy is called Polycom RealPresence CloudAXIS. The idea behind CloudAXIS is that any standards-based endpoint can connect, but what is new is that those using Google Talk, Skype, and potentially other presence-based IM clients can connect too.
What is missing is a clear explanation of how this solution works. I'll try to provide the details.
Analyst Blog
Ignition Partners Injects $20M in Series C For Hot Cloud Integration Market
On September 19th,2012, SnapLogic closed its Series C funding round.
Analyst Blog
On September 18, 2012, Pleasanton, CA based Spigit, a social innovation vendor acquired Crowdcast, a San Francisco based social business intelligence pioneer for an undisclosed sum. Crowdcast Founder/CEO Mat Fogarty and Chief Scientist Leslie Fine will join Spigit’s executive team as part of the acquisition. Crowdcast is backed by Menlo Ventures and Alsop Louie Partners.
Spigit, which has raised over $26M to date, brings 1200+ worldwide customers that can benefit from the Crowdcast offering. Key customers include MetLife, American Express, Walmart, GE, Pepsico, Nike, Merck, Sprint, Farmers Insurance, CapGemini, and Warner Brothers. Crowdcast customers include SAP, Boeing, Hershey’s, iARPA, and Electronic Arts.
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There is an interesting tug of war taking place in the world of social talent management software. Some players take the side that “social” should be a core competency of the talent platform, and hence delivered natively with that solution/suite. Others consider social a technology that should be plugged into talent and human capital management (HCM) solutions, and are developing various connectors to fit the different social tools. Yet still others are taking a hybrid approach – acquiring social technologies with a view toward deep and unique leverage of the social platform, while building plug-ins to additional social tools.
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Report reveals an evolution in social business tools from simple sharing to ‘getting work done’
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Premium Research
Organizations Make the Shift from Simply Sharing Information to Getting Work Done
A new generation of task management tools is now emerging -- called Social Task Management. These STM platforms augment standard project management features, such as assignments, due dates and priorities, with modern social networking features enabling people to work together more efficiently. STM platforms are available in a variety of architectures, including stand-alone solutions, integration with enterprise social networks or as native features of enterprise collaboration platforms. Regardless of which style an organization chooses, a Social Task Management solution can improve the way people get their work done by helping employees organize their tasks and collaborate efficiently.
Enjoy the Day 0 and Day 1 Tweet stream.
The Storify Tweet Stream
Analyst Blog
We are almost 30 days away from Constellation’s flagship event -Connected Enterprise 2012! This event from November 9th to 11th, 2012, celebrates innovation in the enterprise and the impact of disruptive technologies on business. Our theme for 2012 and 2013 centers on the “Art of the Possible”.
Analyst Blog
In the past week there has been much anxiety in the iPhone world, with Apple displacing the well liked Google Maps for its own poorly received new mapping application. Apple has promised to improve, and it likely will. But avoiding blind acceptance of vendor-proffered futures is a must. In the world of mobile devices, the [...]
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Enjoy the tweet stream from #DF12. It’s all in here.
Analyst Blog
Dreamforce Represents The Mecca For The “Art Of The Possible” In The EnterpriseWhether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not. When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance numbers. Business folks and the converted IT brethren converged on the week of September 18th, 2012, to see what the future could be inside the enterprise. They left with inspiration and the gospel of what was possible, as told by those before them. The event represented the intersection of where aspiration meets innovation for the enterprise.
Analyst Blog
I participated last week in two days of SAP briefings with a group of about 15 bloggers. Part of the time was devoted to explaining SAP's evolving cloud strategy, which I will attempt to summarize in this post.
Keep in mind that what I'm sharing here is not SAP's own messaging around its cloud strategy. Rather, it is my interpretation of where SAP is going and what it needs to do to be successful.
Analyst Blog
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
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San Francisco – September 19, 2012 Constellation Research, Inc., the award-winning research and advisory firm focused on disruptive technologies announced the publication of "Innovative Customer Service Outsourcers Expand Channel Support", a new research report authored by Vice President and Principal Analyst,
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Premium Research
How Leading Outsourcers Support Social and Mobile Customer Support Interactions
Best practices for supporting the next generation social customer.
Salesforce.com is rolling out its new Work.com platform this week at Dreamforce 2012 (#DF12) in San Francisco. As discussed earlier this month, Workday features prominently as a critical partnership in the Work.com offering, although it was nowhere to be seen in the “Work.com” product area of the Salesforce Campground on Tuesday evening (“Day 1 at the Dreamforce Expo).
Analyst Blog
It is not uncommon for in-house customer support organizations to mistakenly believe it is not their responsibility to support non-legacy channels, such as social media and mobile apps and will defer to the marketing or other departments to provide this support. This gap becomes even a bigger issue when companies consider outsourcing only their core customer support channels, such as telephone support, email and Web chat. The failure to extend and integrate customer support for social media and mobile apps results in fragmented customer experiences and inconsistent responses.
Analyst Blog
Last week I had the pleasure of attending the Genesys European G-Force conference in Barcelona. Genesys has adopted the slogan “Save the world from bad customer service”. In a mobile context, three aspects raised in Barcelona deserve comment. The first was the charming story of a child’s prized Green Pig being left, by accident, at [...]
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From Data to Decisions – The Shift To Decision Management
Analyst Blog
In Epicor’s first major acquisition since Apax partners brought Activant and Epicor together, the near $900M Dublin, CA-based enterprise software announced its acquisition of Solarsoft from Marin Equity Partners. Based in the UK, Solarsoft focuses on MES, ERP, and distribution software in specialty verticals for over 2500 customers. Terms of the deal were not disclosed. Expected ramifications from the deal include:
Analyst Blog
A sensor is anything that can create data about its environs. A more formal definition is
a device that detects or measures a physical property and records, indicates, or otherwise responds to it -New Oxford American Dictionary
A very simple example is a thermocouple.
Analyst Blog
Quarks
Why BYOD and Mobility Management Change Who Is In Charge
Is the IT department the most appropriate overseer of mobile devices and apps as BYOD spreads? This Quark examines what IT brings and what additional expertise beyond IT is relevant in managing mobility.