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In a session titled, “Private or Public? Take Your Social Business to the Cloud with IBM Sametime and IBM Connections”, IBM spoke about *possible* plans to make cloud versions of Sametime and Connections. They emphasized that they were not announcing anything definitive, but you can bet there is some competitive activity behind this non-announcement.
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This week at Lotusphere I experienced Dolby's forthcoming audio conferencing solution firsthand. Dolby is applying its renowned signal processing technology along with a proprietary wideband audio codec to the audio conferencing market. This is the same technology the Dolby uses in its gaming solutions which are used by millions of users simultaneously.
Analyst Blog
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here.
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Salt Lake City, Utah - January 18, 20129:47 AM (GMT -8:00) Pacific Standard Time
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Big Data, Cloud Based Performance Apps, Drive Interest In Additional Investment
Redwood City, California based Tidemark announced that it raised $24 M in Series C funding from Redpoint Ventures, Greylock Partners, Andreessen Horowitz, and Dave Duffield. Key points include
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Over at Computer Economics, we've just published our 2012 IT Salary Report, as we've been doing for over 20 years.
The headline this year is that IT workers in the U.S. will only receive a 2.8% pay increase, at the median, as shown in the Figure nearby. Even organizations at the 75th percentile are budgeting for only a 3.0% wage increase for IT professionals. That lags well behind the 3.4% rise in the Consumer Price Index for the 12-month period through November 2011.
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Social Media Explained In 140 Characters (More or Less)
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Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites
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Business Leaders Often Poorly Prepared For Cloud/SaaS Contract Negotiations
Analyst Blog
Welcome to an on-going series of interviews with the people behind the technologies in Cloud Computing. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here.
Adam Rogers – Senior Vice President and Chief Technology Officer, Ultimate Software
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Quarks
To ensure successful customer engagements over social networking sites, companies must coordinate with existing customer support teams to define a strategy to deliver consistent cross-channel customer support. They must also develop new metrics to accurately measure their success in responding to social networking customers. Social business interactions will continue to soar and companies need to develop a plan immediately to meet this growing wave for customer engagements.
New Funding Shows Strength In Social Business Market And Lithium’s Business Model
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Unified Communications (UC) has reached mainstream adoption with approximately two thirds of businesses engaged or actively planning UC upgrades. However, most organizations prioritize UC applications, such as integrated messaging, conferencing, video, presence and IP telephony but do not necessarily connect all UC applications into a UC framework at the same time. During the coming year we will see the continued advancement in UC acceptance and adoption, as UC is a key factor in enabling real time connectivity and supporting multi-modal applications for anytime, anywhere communications. Key trends I see dominating the UC space during the coming year include:
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Maslow’s Hierarchy Of Needs Provides Prioritization Of An Individual’s Needs
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The Shift From Transaction To Engagement Ushers A New Era For Businesses.
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Constellation Research Inc, an award winning, specialty research and advisory firm that serves business leaders who seek to unleash the power of emerging and disruptive technologies, today announced the appointment of Sachin Gosavi as Vice President (India).
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Key Capabilities Enterprises Should Expect in MoDM, MADM and MEM Mobility Management Software
This report is the second in Constellation Research’s “MoDM, MADM and MEM” series on managing mobility. Cumulatively these reports focus on what enterprises must do to ensure they harness the disruption that mobility, when combined with mobile devices, represents.
Most companies realize that their success depends on building effective customer experiences across multiple touch points. Typically, it’s the customer support organization that is responsible for delivering support to maintain high-levels of customer satisfaction after a purchase. The question facing many companies is how to deliver exceptional support during lean times, when organizations face headcount and budget limitations. Now may be the time to take a look at recent innovations in customer response that automate service while also creating a positive customer experience. Unlike earlier automated services that helped a company, often at the customer’s expense, new real time solutions enable a company to proactively and cost effectively deliver an extraordinary customer experience.
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Quarks
What are the Security and Management Implications of Public/Private Cloud?
This quark is designed to empower CIOs with the knowledge to balance control of their technology resources with providing the infrastructure (IaaS) as an end-to-end service.
With costs soaring many companies are trying to decide if on-demand cloud services for their contact center are right for them. New vendor entrants with multiple-channel support options have spurred interest in cloud solutions for customer support. Early adopters for cloud services were smaller companies who found cloud solutions an affordable alternative compared to premise-based solutions. However, larger companies with the need to effectively engage customers across multiple channels, including social and mobile applications have become more interested in cloud services.
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Unified Communications Drives a New Wave of Productivity and Collaboration.
The workplace is changing as mixed-generation workers apply new applications to improve their ability to collaborate and communicate with co-workers, partners and customers. It is important for companies to embrace applications that improve workers’ productivity and facilitate business processes. Companies that are not moving forward with improved connectivity are essentially falling behind. Virtualization and collaboration drive the next wave of productivity.
Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More importantly, executives will discover how gamification can drive behavior and outcomes through both monetary and non-monetary incentives in enterprise class settings.
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This report seeks to help CFOs and other executives explore why budgeting, planning and strategy management are critical to the organization. Also, it will explore the challenges to getting it right, Enterprise Performance Management (EPM) solutions available to manage the planning/strategy process, and recommendations to get started. Other more operational aspects of EPM such as consolidation and disclosure will be addressed in a later research report.
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Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More importantly, executives will discover how gamification can drive behavior and outcomes through both monetary and non-monetary incentives in enterprise class settings.