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Salesforce pulled a surprise earlier today with a partnership announcement in the BigData space, by announcing a partnership with a number of key BigData players.
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Each year around this time, the web goes into a slow motion melt down over the much anticipated Meeker Report into internet trends. This year is no different. And as I did last year, I will encourage you to reflect on your own business and priorities before diving head first into the report.If you’re time poor or just bone lazy and don’t want to click through the hundreds of slides in the report, you’ll love Michael Goldstein’s summary for cheating strategists. It’s 10 times the punch at 1/10th of the effort. Now that’s what I call a good strategy.
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EMC surprised the cloud sphere with its intent to acquire Virtustream. This marks the first separate cloud move of EMC since a while, outside the plans it has with VMWare and Pivotal.
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Retail and CPG companies should avoid chasing after the 'killer IoT application' that promises to solve all their problems. Rather, they should focus on near-term IoT use cases that will demonstrate positive returns on investment in IoT, lay down the ground work, and prepare the organization for that yet-to-be-developed 'killer IoT application'.
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This case study details how a global agency with 18,000 employees and clients in 36 countries improved communication, accuracy, and customer satisfaction with next-generation collaboration.
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Blogs, Facebook, Twitter, Instagram, Tumblr, Quora, LinkedIn….businesses are pushing harder and harder at engaging customers across multiple digital channels and social networks, each experiencing varied levels of success.It’s that success that I wish to discuss today. When asked what is social media success, most will give you the typical soft metrics including follower count, number of re-tweets, and/or number of comments.
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Business in the 21st century is breaking the rules that governed business for centuries. Find out how technology has created a tectonic shift in the way businesseses will operate in the future with R "Ray" Wang and Bill Kutik. Register Now
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The Australian government is to revamp the troubled Personally Controlled Electronic Health Record (PCEHR). The government is asking the community to trust it to hold essentially all medical records. Are the PCEHR's security and privacy safeguards up to scratch to take on this grave responsibility? I argue the answer is no, on two grounds.
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Alteryx Inspire15 Event Report: There’s a huge gap between spreadsheets on the one hand and statistician- and data-scientist-oriented workbenches on the other. Alteryx is doing its best to fill the void. “Excel needs a BFF!,” quipped Alteryx president George Mathew at the company’s May 18-21 Inspire15 event in Boston.
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Get All 10 Lessons Learned From Disrupting Digital BusinessAs with the beginning of every revolution, those in the midst of it can feel it, sense it, and realize that something big is happening. Yet it’s hard to quantify the shift. The data isn’t clear. It’s hard to measure. Pace of change is accelerating. Old rules seem not to apply.Sometimes when you are in the thick of it, it’s hard to describe what’s happening. In the case of digital business, these models have progressed over the past 20 years. However, non-traditional competitors have each exploited a few patterns with massive success. However, as the models evolved, winners realize there are more than a handful of patterns.
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Andy Mulholland, Constellation Research VP & Principal Analyst explains five strategies boards must implement in order to successfully guide digital transformation projects. Resources: Boards Prepare Executives for Digital Business and Digital Leadership
Video
“Like” Button is the New Political Button Facebook has come a long way from the day when a handful of horny college boys used it to list and rate female students. Many will argue that despite the network’s continued popularity and evolving advertising and targeting algorithms, it’s done little more to benefit humanity than its original program.Facebook’s evolution continues; toilet-flushing cat lovers have found Pinterest and the selfie-addicted seem to have moved on to Instagram (albeit it not as fast as many of us wish). So what’s next for Facebook? What’s the next big trend among the next generation, among Millennials?
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In 2014, the New York Taxi & Limousine Company (TLC) released a large "de-identified" dataset containing 173 million taxi rides taken in 2013. Soon after, computer scientist Anthony Tockar managed to undo the hashed taxi registration numbers. Tockar went on to combine public photos of celebrities getting in or out of cabs, to recreate their trips, including it was alleged, where those trips had started at strip clubs.We need policy and regulatory mechanisms to curb inappropriate re-identification.
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I recently spent time with IBM travelling as part of their IBM Connect conference series in Auckland, Sydney and Melbourne. At each location, I hosted a panel discussion that centred on the “voice of the customer” – drawing out the experience and knowledge of panels that included ADMA’s CEO, Jodie Sangster, CIO of Tennis Australia, […]
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Below is an embedded Microsoft Sway. To view the entire thing, you will need to place your mouse over the Sway and then scroll down. (it's a bit confusing at first)
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We had the opportunity to attend Alteryx user conference this week in Boston, held at the Westin hotel (, which did not win a prize for its elevator service). The conference was well attended with 850+ attendees, coming from all over the world. The vendor is growing fast e g. grew live customers by 50%, and so all the positive energy of growth was at the conference – customers, prospects, partners and employees are all energized.
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Beginning of last week I was in San Diego for IBM’s Amplify customer and partner conference. While I have been fortunate to have had traveled to some interesting places in our world, this was the first time I had been … Continue reading →
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Guy Courtin discusses strategies to conquer the data imbalance in the digital supply chain. Learn the trends you need to be successful in this tumultuous digital transition period. Resources : Retail: Prepare for the IoT Revolution, The State of Manufacturing in 2015
Video
One of the best ways to really try to keep up with everything that is happening in the digital space is to attend conferences. It’s difficult to attend them all, but it’s important to try to attend as many as you can so you are up to speed. The Teradata Influencer Summit will cover Teradata products and services updates and customer presentations.
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LiNC features a lineup of leading global brands, top industry analysts, thought-leaders and business visionaries. You will be inspired by the best and brightest in business. There are workshops, certification & social strategy sessions with world-class, subject matter and experts. You can even connect with industry peers to share insights and ideas.
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As digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that you have to look at how you are doing business – your processes, your policies, your departments, your people, your technology and make major changes. Learn more about digital business disruption with R "Ray" Wang and myself on a webinar, May 26th at 11 AM PST. Register here.
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Success in the digital era is all about being in-tune with the customer and seeing the entire experience from sales, marketing, and service as a complete customer experience journey. Here’s a short video and my point of view on this topic of how intertwined marketing, sales and customer service really are. It’s time CEO’s put their foot down and demand that these three functional areas stop thinking of themselves as independent departments, but rather focus on how they can work together to make the best possible customer experiences.
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What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask. Marketing has one opinion, Sales generally another and then Customer Service might have an altogether different opinion. My POV:Adjust your perception. If a customer is talking to you – whether online or in-person, there’s engagement. If they are sharing a compliant, don’t see it as a compliant. See a compliant as an opportunity to understand, from their point of view, what’s working and what’s not working. Then you will be able to help them with relevant information in the context of their experience. That’s engagement.
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Social Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of the customer experience. Telling your community that you’re accessible on social channels delivers a strong message. Your community and supporters are online, and it is fundamentally changing how and where […]
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